Uber India Complaints & Reviews

As the issue which i raised 2 days back for a uber trip dated 6th sep at 12.08 pm. Was unresolved i am writing it here. Hopefully someone other then uber customer support will take it up appropriately.
To brief you, i booked a cab for my family 2 days back for airport. The mode of payment was paytm and i got a message from uber that this includes toll charges. During the journey my family was asked to pay some toll tax amount of rs 130/- in cash. He was already informed that the the final amount includes toll tax. However he didn't agree and forced the customer to pay cash else he will not take the cab forward. They had a flight to catch and after long debate we have to pay him. Please help me understand what should a customer do in these cases? Uber doesn't have a 24*7 customer care where we can call and escalate.
I was eventually thinking to raise it to the customer care however to my surprise the customer care executives are more arrogant then your drivers. They told me its my mistake as its a non cash trip and i should have done everything else apart from paying the driver that cash amount. I don't care about my 130/- bugs but i seriously would like to know what action will you take with such drivers? This is the same question i asked to your customer care executives but everyone was quite and blamed the customer only. Let me very clear to uber if you guys don't give me a clear response on this don't expect me to leave this matter just like that. I am too surprise for you inaction against such ridiculous drivers. Let me know what would be your future course of action and status of my refund...

While returning from mumbai at kolkata airport at i have booked a cab at about 9.30 pm through my mobile app and i was waiting at the kolkata airpot at uber stand.
A tata indigo cab was alloted to me (Driver name was daya) and time to reach was showing about 9 min. But suddenly i received a cancellation message at 9.42 pm and an amount of rs 47.25 has been charged for cancellation. Of course after my submission that cancellation was refunded to my account.

Again then and there i have booked another cab and a tata bold cab was alloted to me (Driver name was babu sona, mob - [protected]). After waiting for 15 min. I called the driver when he was dropping passenger at departure level. The driver received my call and asked my destination and cancelled the booking at 10.03 pm. Again a cancellation fees of rs 47.25 was levied and after my submission it was refunded.
Finally i booed another cab hyundai xcent with sri mohan and borded at 10.22 pm.
You will observed that after a long journey i have to wait for a cab from 9.30 pm to 10.22 pm due to callas attitude of this two drivers.
If very frequent your drivers shows these type of callas and unlawful attitude then definitely ultimately affect your reputation unless you curved or take any action about this type driver.
I hope both the drivers will be cautioned to keep your reputation intact.
With best wishes

H s banerjee
P-35 nivedita park
Brahmapur
Kolkata - 700096

I took a ride in uber on wednesday 5th september from electronic city to yeshwantpur. Driver took nice road and asked me to pay all tolls. Later when i checked invoice i understood that uber had charged me rs204 extra in invoice as toll charge, luckily i had all toll bills. I immediatly raised issue with uber help team but they are ready to refund only rs 150, despite submitting all neseccary documents. Very unpleasant experience and loss.

Today i booked a cab for my personal use then the driver was tracing my location for my pickup. After some time he cant locate my location he moves his car in any other way i call him again and again but he can't pick my phone then after some time he calls me and said that sir i am on your pickup location please come here. But i am watching him he was on preet vihar not on my location and my location is mandawali. After some time i call him again and i asked him where are you he still lies with me and said that sir i am on your location and by this all mishappening happens and your cancellation timings has gone. The driver said me that i am not coming please cancel this ride and book any other cab. I see this mistake 3rd time by the mistake of your drivers. I request you to please refund my cancellation charges rs.42 otherwise i have to take a serious action against you.

While travelling thru chennai in uber cab, we have forced to give extra rate than recommended.
Even today my daughter & her friends facing the same.
Please advise if there is any authority taking care complaints & feedback to the complainer.
Yesterday the actual charge was 36 inr and auto asked for 50 inr.
Is there any roll for chennai police or any authority to go for further steps.

I had a ride with Uber on 5th sept, my payment mode was mastercard.I paid the fare for the same on 7th sept morning before my ride on same day but then also your app shown that fare of 5th sept added with the fare of 7th sept which paid in cash..plz look into this matter & return my money.app is giving troble everyday its just irritating...ragarding my one previous trip driver cancel my ride then also your app charges me cancellation charges..uber service is getting worse day by day

Whenever i request any ride, the message comes that "you have not paid rs 47.25 for tangra ride". The fact was that on that day, after cab booking, the driver kept me waiting for long time resulting the unnecessary delay to reach my destination by booking another cab for which i had to face tremendous harassment. Driver cancelled the trip from his point after keeping me waiting for the ride. The mater has been reported to you through app for several time. Astonishingly, you charge to your customer for misbehavior and wasting your clients' valuable time by your driver which is o[censored]nique nature. I think i should report to consumer forum to get rid of this harassment.
-dipankar bose, mob-[protected]

Dear sir,
I am writing this to bring out to you the current situation o[censored]ber cabs in Nagpur. The problem with the cab service is that it does not provide proper pick-up service from the Nagpur Railway station due to whatever reasons.The cabs are not allowed access to the Station premises thereby the pick-up location is changed to the nearby State Bank of India branch which is at a good distance from the Railway station. This makes...

Our area manager named 'akshay bhati ' is not responding us properly neither attending calls, always be in frustrated mood and can't talk in proper way. I think this is not the way to behave with is, a business provides company a proper gate way. I request uber team plz provide us new executive.
As soon as possible. I think my words will treated seriously by uber team...

Thanks

Hi i am being highly paid for the route i booked.
09/04/2018- route from velachery to okkiyam pettai (Chennai)
When i booked it was 140 and when the trip ended it was 204. We took the same route, no stops inbetween or no longer distance. They are charrging for both toll entry and exit. Why should i pay both entry and exit, when my ride is one way. And they are charging toll rate more than what they ask in the toll gate.

08/31/2018-they are also charging more min by min for the same route like hell. Usually for koyambedu from velachery even though demands are high it will not even cost more than 350, but 08/31/2018 its almost 640 rs. It's too much.

Uber is sucking the money like blood and cheating people by charging more. We are booking cab for many reasons for comfort, for easy commute and for elders when they cant travel in local bus. But uber if they charge like this how will people go in it.

Aakash, Pune. I want to know what kind of service are you providing? I ordered food just now and delivery boy(SURAJ) was not getting the address inspite of having map. I told him the direction and after 20 mins he came to my door and started shouting with a very loud voice that I dont have knowledge as to how to pin point an address in maps, that is okay. I showed him my address in my ubereats app in the map. After that he got angry and told me to take the keys of his bike and go search where is the landmark which I put on the maps. I told him politely that please do not shout as families live here and we are tenants else I will complain about you, on that thing he told me if I get a complaint I will come today itself in your house and will hit you till you are dead! You are lucky that I am in your building else I would have shown you who I am! Seriously is this your delivery boy? I order food from Uber eats 3 tomes a day and no one complained me that your address is wrong. On top of this you do not have any customer care number. What if he comes to my door? Are you ready to take the resposibility? I have this messaged saved. I hope you get the seriousness of this and will take the action accordingly, Thank you!

Date: 31/08/18, 5.07 pm
Driver: tarun
Honda amaze
Cancellation fee: 47.25
Dear sir,
Recently i have had a very bad experience with uber. I had booked a car. It showed that the car was 1-3 min away from where i was standing. I called the driver who asked me where i was. As soon as he heard where i was he started talking rudely and asked me where i would go. As soon as i told him he told me to cancel the trip. When i told he is just 1 min away from where i was standing he picked up a fight and tells he will be very late. After that he also lied that he will come after 15 mins which he never came. I kept on waiting and he cancelled the trip. I was deeply hurt and harassed by his behavior as he was fighting and was extremely rude. Then i see that money is deducted from my account. This is sheer nonsense. I was harnessed and left waiting and the driver behaves wrongly and cancels without coming anywhere near me and i have to pay the cancellation fee? Please take strict action against the driver and remove the cancellation fee at once. I feel such drivers should be banned and are highly unsafe for women. Hoping you will take action as soon as possible.

Dr. Amrita sengupta

Hi, they deducted 1260 from my Paytm wallet without Reason. When I called them, they did not assist as they said onpt drivers can calm on this number. I dropped them email on every possible email addresses, but got response after long time. They promised me to refund money as it happened because of technical glitch. Till now I didn't receive my money. They should be penalized to refund my money with interest. Or please say no to uber everyone

On evening of 29th August, 2018, I booked a uber pool. Drop location was PhonePe office, Koramangala. However, driver stopped at HSR/Jakkasandra signal took a U-turn, refused to go to the destination and dropped me there.
On complaining to Uber to, they refused to acknowledge the issue and said that dropped location was indeed the signal where the driver completed the trip.
This was not the first time I have had issues with Uber. I'll bring those issues to attention separately.
If this forum can help even raise this issue in consumer court, I'd do my bit.

Uber is a white collar cheat and fraud IMO and needs to be brought to justice. No wonder their CEO and company had been accused of the same thing in the past and this is seeped in their culture.

Because of there technical issues, i have to reorder from other food delivery platform. & even i was not able to cancel my order because whenever i was opening the app after 5 mins of placing the order, there they show we're not available right now. There they show estimated arrival @1:30 but then there server downs & @2:00 i got call from the delivery boy that my parcel was arrived. What the hell is this?? Not only customer but also delivery boy also were in trouble that even delivering food at night where destination is far from the particular restaurant, anyhow they have to deliver. But due to these reasons customer will not attempt the call & delivery boy just attempting alott & got frustrate.

I already raised this issue with uber customer service but no use. After paying 100 in cash to the uber driver for waiting time and the trip ended my online bill got updated with the waiting time charges again. I reached out to customer care for this to compensate my amount in the bill. They simply denied saying they are not 'accountable' for payment done in cash to the driver when the option selected was paytm. First of all i'm not informed by a mail or msg or anything that my bill is updated with waiting time charge, i only realised after paying the driver. Second thing is when the driver is uber employee who else is accountable for his mistake if not them. I'm lost trust in uber and seriously disappointed with their irresponsible attitude towards customer issues. Until i get my bill compensated i'm not going to use uber app anymore. I demand justice.

Uber driver : rambabu
Ts08ua8179
Hyderabad

I booked a ride from salt lake sector v to mullickbazar park street. I spoke to the driver, he asked about my drop location. Once i said, he hung the phone and cancelled the ride. After this i rebooked and unfortunately got him again. He again cancelled the booking and did not even pick up my calls. The driver’s name was afsar using the phone number ‭+[protected]‬
Unfortunately there is no contact number or a provision in app where one can complain about the trip not taken

Hi, i am dr manjunath. My fiance booked a cab via uber through her number 8792#.. On 31/8/2018 at around 10.30pm from chamrajpet to majestic railway station. She was in a hurry to catch the train, and she has dropped her phone in the cab. The cab was a sedan with number 8364. Kindly send me the cab driver details or ask him to contact us and return our phone. My fiance is on board a train now, without a phone. She can't log into uber account without otp. We can't contact the cab driver as we dunno his number. There is no helpline number o[censored]ber so can't call them either.. Come on uber u ain't user friendly.. How to contact u and get resolution in such a case. And these dishonest cabbies.. I m never boarding an uber again nor will i let any of my family members..

Sir,
I have booked uber at 10.06 am today on 31.08.2018 for my office being a heart and kidney decease patient as i am not able to travel by metro.I have been using your Uber taxis for the last three months regularly in the morning and evening .Today the driver whose no. was [protected] Pawan Uber Driver having Maruti Suzuki Wagon R Car who was allotted my booking was just 3 to 4 minutes away from my location .First he did not picked the phone to attend the call again he picked but he bluntly refused and told that he is in R K Puram far from my home location, where as his location can be seen at that time near by my home.I asked him to cancel the call if he is not interested but he again refused to cancel the call finally i had to cancel the booking.after that no car was available at the reasonable rate and finally i came by private taxi.
If your company is appointing theses type of drivers who dont take call and lie with the customer the image of your company will be in wrong in the mind of the customer.
I request the higher authority of you company to take strict action against these type of driver to avoid such harassment to the public and your regular customers.

Hoping and early action and reply from your side.

Regards

Chander Shekhar
Sr. Executive M/o Communication & IT
Mob-[protected]

Hi Team,

I have an UBER a/c with mobile number [protected] and Im an loyal customer with uber india but my uber ID has been blocked for no reason. I gave number of called to customer care department but no one is ready to take a complaint and neither responds properly to the query.

Request you to take necessary action at the earliest and un-block my uber id at the earliest.

Im even posting the same on the social media as im feed up by calling to customer care again and again.