Uber India Complaints & Reviews

Sir,
I book a cab on[protected] at 5:00 am from moosarambagh to nampally railway station which shows that it will reach with in 7 minutes to the pick up point. The vehicle details is toyota etios & driver is (Veera swami)
I'm very sorry to inform you in spite of repeated telephone to your driver mr veera swami (+[protected]) he is not responding and finally called him with my another number at 5:40 am he pick up the phone and says that due to some personal work so he canceled the booking due to this my train to delhi was missed then i took a private taxi to kazipet to catch my train. I'm very surprised about a thing that because of the driver cancellation you have charged fees from me where as i'm incurring laws for private taxi of rs 1, 500 due mismanagement and not providing satisfied service by your driver as well as you it leads to your reputation i can't expect from an international company like you.
If you are an gentleman and reputed international company with a international standard you written off my cancellation charges and laws incurred by me (Rs 1, 500) credited in my account. I returned back from delhi today so that"s was the reason that i'm mailing you today
Awaiting for your early satisfied and gentleman reply
Your's
Chirag gupta
[protected] / [protected]

On 24.08.2018 i booked a cab around 15.42 hours from everest house to 7d raja santosh road, alipur, kolkata
At the time of booking fare was rs.114/
At 15.47 i got sms "your driver has arrived. Samir is waiting at your location in tata indica.. Wb23c5335
After sometime i got another sms"ooops, it looks as though your trip has been cancelled by the driver. Hang on while we find you another uber - we'll send you an update."
At 15.51 i got another sms" dear ramesh, your trip is confirmed arriving in 8 mins car: maruti suzuki swift dzire wb19h6831 driver: hassan.. Ph no: [protected]
At 16.07 i received another sms "dear ramesh, your driver has arrived. Hassan is waiting at your location in maruti suzuki swift dzire wb19h6831.
At 16.18 hours i received another sms"ooops, it looks as though your trip has been cancelled by the driver, hang on while we find you another uber - we'll send you an update."... Which they didn't.
When at 16.37 hours i tried to book another cab for same destination with same pickup location the fare shows rs.194/ instead of rs.114/
My quarry is:...
When a customer cancelled his trip by any reason, you charge for cancellation?
What when your driver cancelled the trip, what a customer will do?
The above incidence shows in humanity, harassment, negligent service and breach of trust.
Rate of fare escalated within half an hour around double.
I am a medical practitioner i was in urgent need to visit my patient, due to your cold shoulder attitude my patients condition deteriorated.
Pl let me know how a customer will get proper help from you and your ill mannered driver.

Dear sir,
I booked ubergo service on 25 aug 2018 morning time to travel from sunrise aptt d block, vikaspuri new delhi to aakash healthcare dwarka delhi for which rs 105 was indicated the fare likely to be charged. I was asked to accept the estimated fare which was accepted by me before start of the journey.
But to my surprise at the end of the journey, rs 144.78 was charged from me as the fare which is approx. 40% more than the accepted fare indicated at the time commencement of the journey.
I am to further state that i have not asked the driver to change the route but to follow the route as given on the uber map.
I therefore, request to refund the excess fare charged from me at an early date.

Dear sir,

There have been reported cases of cabs killing/running over stray dogs determinedly. Despite seeing them on road, not stopping or slowing down. Request you to please issue a directive to all your drivers and sensitise them, it will result in saving many lives. They die a very cruel death, with medical help not reaching all. Please help in this good cause. It will take only a minute of your time.

Thanks & regards

Charu goel

Hi,

I lost my phone on 18th August, 2018 while traveling from Kondapur to Forum Sujana Mall. Driver name : Bapji (+91 [protected]) driving a Tata Zest Uber cab bearing the number plate TS07UC9667. The rider who took the ride after the person who took the ride after me(on 18th August, 2018 completed the ride at around 14:54-14:57), probably has my phone. Because my phone's last location has been same as the drop off location of the rider that is Gayatri Hills, Manikonda (LIG Chitrapuri Colony).
I have attached an acknowledgement from the Kukatpally Police Station. Kindly help me fetch the details of the rider(name and phone number). So that I can reach her and have my phone back. My friend Vishal (+91 [protected]) booked the ride and I was his co-rider. He has been sending incessant messages to you with this regard against this ride. It is appalling to see such a poor response at Uber end. I expect a prompt reply, so as to get my phone back.
My personal and professional life has been drastically affected after the loss of my phone, I expect you to feel my pain and acknowledge the same with some respite to my issue.
Looking forward to your reply at the earliest.

Thanks and Regards,
Sohani Jenamani
Cell : +91 [protected].

Uber is becoming completely irresponsible towards the customers.. When ever we try to book a cab, the app shows cans are available within 2-3 minutes time. Only after confirming your booking they vl show that minimum 10 minutes waiting time which frequently gets prolonged to 15-20 minutes by the time cab reaches you...
This is happening every time i try to book, not by chance. It is a way of cheating people by giving false information before booking..
And if we try to cancel the trip because of this false information on waiting time, they say they vl charge extra amount from the customer which is totally unjustified...

I hv taken a ride from gymkhana club to karkarduma on 25.8.18 at around 11pm.
I hv booked a ac car. Car ac was not working and driver behaviour is very bad. He used absurd words and told us to leave the car midway. As i m with my family, it's not possible for me to leave the car midway at night for security reasons. Pls do the needful against the driver.

I booked a cab at around 12:45 pm. The driver called me at 1:07 pm asking where i need to go. It was 5 minutes away from my pick up location. His phone number is [protected]. As soon as i mentioned my location, he turned the opposite direction. I was tracking him on uber. Now he was 25 minutes away from my location. So i called him to ask him where he was. This is 1:31 pm when i called. He said hes right around the corner. When i called him after 5 minutes, his phone was switched off and was further away from the location. I'm such cases, what do you expect the customer to do? So, i cancelled this pick up and i was charged rs 47 for no mistake of mine. Why? I'm very upset with this today. Lot of my time was wasted because of this. Please look into this and get back to me.

In pune there are multiple tolls of pune cantt. If you pay at one toll, the same receipt works for next toll booths but uber is charging for all the tolls.
Thats a big issue!! If 15000 people are travelling on such routes they are charging 4.5 lacs/ day which is a big scam!!

I came to know about it yesterday when i saw my trip receipt yesterday. When i raised the complaint saying it is happening for all the trips i took on this routes. They replied to raise individual tickets for all the trips. Isnt it waste of my time due to their system's bug

I was taking this particular uber ride and the car broke in midway and inwillingly i had to pay the driver an amount of 100 rs. Next i book another ride and driver denies to come also i tell him to cancel the ride he doesnt and hence i am charged another 50rs for cancelling the trip which i did not. I book another cab he also drops me 500ms away from my destination.

After booking & confirmation for uber rides the driver kept us waiting for 20 mins, didn't respond to our call & terminated the trip without which my scheduled train from ahmedabad with confirmed reservations was about to be missed putting me & my wife in deep trouble. This happened to 2nd time in this month. Once it happened in pune & 2nd time on 22nd aug early morning 5 am while i booked uber. Request you to deregister such uber drivers who puts customer in stress, harasement and deep last moment trouble.
Jayendra p dave,
Mob no [protected]

I undertook a trip today in uber and when i booked the trip i was shown 800 something rupees as the estimated fare and when i compared it with ola's 1000 something rupees, i opted for uber for being more reasonable but when the trip ended 1218 rupees we're deducted from my paytm account. That's unfortunate and unacceptable practice o[censored]ber and there was no intimation of the revised fare before starting the trip as well so that one can rethink. I will try to stay away from uber next time but m sure many more will be facing similar issues and this should be taken up. I will try as much possible and wherever possible to get it redressed

I had booked uber today to go to work. The first time the wait time showed 4 minutes. I was waiting for the cab and after 10 minutes also cab doesn't show up. Called the driver, he said he is coming, asked for drop location and did not come. Again i called, he said he is coming and did not come. Third time he is asking me to cancel the cab. I did not cancel. After sometime, another cab is showing its coming and driver immediately called, asked for drop location. When i refused to give, he started using bad language and rude threatening tone. He asked me to cancel, i did not cancel. Again after sometime, the third cab showed up on the app and driver called, again asked for drop location. I just told him to come to pick up and cut the call. Thankfully, he came.

But in this meantime, i lost more than half an hour and gone thru the emotional disturbance of rude and threatening behaviors of drivers.

I am sure many customers have gone thru similar situations as i have gone thru this situations, multiple times. Uber has not resolved such issues as there is no way you can communicate at that point of time to their customer support. This is really horrible.

I have booked trip from lda vikas nager at 4.50 minute to red rose school rajajipuram, till 4.59 i was waiting at destination called three time to faraz 2 time 17, 12 you can check with my no. I was present on giving address but as per gps carr was not moving. Driver was very rude. Cancelled my trip. If your driver cancelled my trip then why should i pay.in next trip i have paid extra amount. Need refund of my extra charged amount to mobile no [protected].
Treat it is urgent

I had booked a uber for my daughter from my home to nesco goregaon.

Due to unusually high traffic, the trip was curtailed to thane station east.

The initial fair agreed was 730 however with the changed destination it turned out to be 305.

My daughter handed over Rs 730 in cash and rush and went away.

I contacted Driver Navneet immediately and talked to him about the money to be returned and he agreed without any issue.

He said if I log a complaint with Uber they would confirm the transaction with him and Uber would credit back the money to my account.

Registering this complaint on my uber application is not leading anywhere.

Mr Navneet is not responding to my phone calls since this morning.

My details : Abhijit Kaskhedikar and my mobile number : +[protected] email id :[protected]@gmail.com

I would request you to kindly confirm to me how best we can solve this issue

Hi,
I would like to bring to your notice that
I have book uber ride from karapakkam
Apollo cradle to oaktree apartment
Kalipattur amount which showed as per bill it show157. 30but driver ask30rs extra and thread me i need my thirty rs back and poor service the thirty rupees

Trip details
20/8/20181pm
Driver name:manikandan maruthisuzuki swiftdzire

I had 488 rs in my paytm wallet and without taking any ride it reduced to 74... Uber is such a bad experience.. Stealing money from yours wallet
Please return the money to my paytm account
This is a ridiculous service by uber.. Where money is stealed from your wallet unnecessarily
I want my money back and want to take strict action against uber so that this doesn't happen to anyone else as well

I booked an intercity Cab on 18th August 2018 from Lok Aangan, Mulund Colony Rd, Rahul Nagar Mulund West, Mumbai, Maharashtra, 400082, India to Nanasaheb Kunte Marg, Vidya Nagar, Alibag, Maharashtra, 402201, India, whereby I made a payment of Rs. 2353 to the driver in cash after the trip ends but I have been charged the same amount from my Paytm Account when i tried booking another cab and the amount of 2353 has been deducted from my paytm balance. Pls look into the matter and send the refund ASAP. my contact No : [protected] for the uber account. The Car that we booked for intercity ride was chevrolet enjoy with a driver Named: Ashok. pls suggest a way to make a contact with your customer care executive because i made this complaint on 21st august 2018 at around 2:00AM and still i haven't received any reply from uber's end. even after the repeated complaints to uber. they haven't replied even for single one and neither they refund a penny.

Today i m travelling in uber yaxi no. Mh47c8831with gangadjat and found that ac not at all working in cab and in spite of prebooking original driver was changed. Due to that i was late pocked up. Such type of service is not acceptable and why there is no toll free r any other direct ubet no. For riders. If such is ur service standard i will prefern not to travel by uber again.

Hi,
Some time in 2017 (Don't remember the exact date) had taken a uber and was not charged on my credit card
Post which had been trying to book uber and it always showed outstanding on my account and hence asked to pay the same
I have now done the payment on 29th jan 2018 through my hdfc credit card for an amount of rs.951/- and it still continues to show this amount as outstanding
Unable to book uber i always use ola now and have no complaints with the same
Still i love uber and for my international trips i need the same
Would appreciate if you could check and get this sorted out else you are losing on a heavy user customer
My h/p number is [protected]

Regards