Uber India Complaints & Reviews

I had booked a uber for my daughter from my home to nesco goregaon.

Due to unusually high traffic, the trip was curtailed to thane station east.

The initial fair agreed was 730 however with the changed destination it turned out to be 305.

My daughter handed over Rs 730 in cash and rush and went away.

I contacted Driver Navneet immediately and talked to him about the money to be returned and he agreed without any issue.

He said if I log a complaint with Uber they would confirm the transaction with him and Uber would credit back the money to my account.

Registering this complaint on my uber application is not leading anywhere.

Mr Navneet is not responding to my phone calls since this morning.

My details : Abhijit Kaskhedikar and my mobile number : +[protected] email id :[protected]@gmail.com

I would request you to kindly confirm to me how best we can solve this issue

Hi,
I would like to bring to your notice that
I have book uber ride from karapakkam
Apollo cradle to oaktree apartment
Kalipattur amount which showed as per bill it show157. 30but driver ask30rs extra and thread me i need my thirty rs back and poor service the thirty rupees

Trip details
20/8/20181pm
Driver name:manikandan maruthisuzuki swiftdzire

I had 488 rs in my paytm wallet and without taking any ride it reduced to 74... Uber is such a bad experience.. Stealing money from yours wallet
Please return the money to my paytm account
This is a ridiculous service by uber.. Where money is stealed from your wallet unnecessarily
I want my money back and want to take strict action against uber so that this doesn't happen to anyone else as well

I booked an intercity Cab on 18th August 2018 from Lok Aangan, Mulund Colony Rd, Rahul Nagar Mulund West, Mumbai, Maharashtra, 400082, India to Nanasaheb Kunte Marg, Vidya Nagar, Alibag, Maharashtra, 402201, India, whereby I made a payment of Rs. 2353 to the driver in cash after the trip ends but I have been charged the same amount from my Paytm Account when i tried booking another cab and the amount of 2353 has been deducted from my paytm balance. Pls look into the matter and send the refund ASAP. my contact No : [protected] for the uber account. The Car that we booked for intercity ride was chevrolet enjoy with a driver Named: Ashok. pls suggest a way to make a contact with your customer care executive because i made this complaint on 21st august 2018 at around 2:00AM and still i haven't received any reply from uber's end. even after the repeated complaints to uber. they haven't replied even for single one and neither they refund a penny.

Today i m travelling in uber yaxi no. Mh47c8831with gangadjat and found that ac not at all working in cab and in spite of prebooking original driver was changed. Due to that i was late pocked up. Such type of service is not acceptable and why there is no toll free r any other direct ubet no. For riders. If such is ur service standard i will prefern not to travel by uber again.

Hi,
Some time in 2017 (Don't remember the exact date) had taken a uber and was not charged on my credit card
Post which had been trying to book uber and it always showed outstanding on my account and hence asked to pay the same
I have now done the payment on 29th jan 2018 through my hdfc credit card for an amount of rs.951/- and it still continues to show this amount as outstanding
Unable to book uber i always use ola now and have no complaints with the same
Still i love uber and for my international trips i need the same
Would appreciate if you could check and get this sorted out else you are losing on a heavy user customer
My h/p number is [protected]

Regards

I booked a uber cab from t3 igi airport to sector 143b noida with estimated fare of rs 641. At the end of the journey driver asked for rs 798. On questioning he showed me the bill on his mobile. After paying reluctantly, i lodged a complaint with uber. To my horror, uber replied that due to technical glitch the fare was not calculated correctly and now the 'correct fare is rs958'. I was advised to pay the balance amount to continue the service.
For such high handedness, arbitrary, unprofessional and unethical behaviour, i have delisted uber by uninstalling their app.

Hi being one of the uber partner in kolkata. I am working with uber as a driver and partner for more than 3yrs. I bought 3 vechiles to work with uber. Now they have blocked my driver id for more than one month. I have requested them several times to enable my account. But they are not listening now i am in problem i am not driving any car with uber. They have pathetic customer service and associate who does not willing to help at all. I am currently driving with ola. This is not fair decision which uber is taking they should have to understand we as a partner working for uber when it's growing in india now they are stable and they are harming their partner. Plz suggest what to do on this.
My email [protected]@yahoo.com reg no [protected]

Took a cab from Gurgaon to Delhi t1 airport... Driver left me in the middle of the highway as his car broke down.. I paid online with my cc and now uber not refunding my fare.. I took another flight paid 500 rs and still missed my flight as Driver left me stranded for 30-40 mins on the highway... 7 different people called from uber but not refunding my money!!

I was at guwahati airport and booked a ubergo. The driver asked my location & directly said "i will not go" and just dropped the call...!! I had no option but to cancel.. There is no option available to mention that "cancel due to driver regret." and instead i'm asked that cancellation may charge fees of rs.47..!!!

I booked again 2nd time.. Tried calling the driver multiple times but he didn't pick up the call. Then tried finding customer care no.in the app but it's not available... I donot understand why you guys donot give access to customers to call cust care.. Meanwhile saw that this driver also cancelled and i have been charged the fine...!!! Wow what a great service kudos..!! Keep it up.

Had to take local taxi after getting harassed for 30 min in all this. Will suggest all my colleagues not to take uber.

I have loaded my account with 1000 rupees and my account already has 500 rupees in it and after loading 1000 rupees and when im trying to book the cab paytm is not allowed it says. What i request is to refund the money or transfer the full amount to the respective paytm account.

Due to ubers useless service and continuous cancel by the uber riders after 20-40min has almost cost me my flight. And after 20min i cancelled one booking and they charged me with 42rupees.

Now it shows zero account in my paytm balance.

I have been charged heavily. The amount that was showing to pay, at the time when i was into the cab, was 88 rs and on reaching the destination it had shown rs 204.56 paise and that too in the drivers mobile and not in my mobile, this payment charges. What i received in my mobile at the end was to rate the driver for which the driver was more focussed on and kept telling me to do it. Amazing!!!
Not happy with the service because this was my first service that i availed.

I was in pune on a business visit. I booked uber (2 times) to visit tox pressomatic - paud road. Drivers reluctant to perform and requested to cancel. As i have very little time, i cancelled and re-booked. Again same cab was assigned. Reluctantly he appeared before and started negotiating (Off-one) for round trip. I agreed for rs. 1500 and paid this sum though this is not justified.
I am surprised to see your demand for balance amount of last trip which you claim to have been short paid. Please investigate and reply as to why i should pay?
Balachandra mouli
[protected]
Hyderabad
[protected]@gmail.com

Uber driver was suppose to come and pick up. However mr. Naresh who drives maruti suzuki swift dzire - ts07ue1318 did not arrive even after 50 mints and later on cancelled the trip themselves.

Date: 18/08/2018
Timings: 10:20 am - 11:15 am

Due to this, i am running late for my location and have caused lot of troubles.

Uber co is not reachable as usual and driver is very dude.

Today i booked mukesh driver name at 3:00 pm nd reaching time shoen by gps is only 4 mins bt he didnt reached on specified location till 03:25 and afterall that he cancelled the trip...
I again tried to book a new cab then it shows a penalty of rs. 42 because of last trip cancelled.
It was not my mistake its ur driver mistake if such things happen repeatedly than u will start to lose valuable customer so plz waive off such penalised amount nd ask the driver why he take such long time why he didny follow gps route

We are from chennai. The driver eleugovan even he is also from chennai. The complaint is we booked a auto from our area when we book it showed rs49 for auto its a ofer by uber for under 10 km it just rs49. After the trip over he tap on over then the coast was rs312 how that possible? At riding he went from another road and he asked whether the u know the route i mean where to go right or left he asked i have a question the navigation will show for ever ride? So we asked is navigation is showing he told mo how is that possible? The major question is he took lot money

Thanku

Today, i. E. 17/08/2018 i booked a ride through uber from sector 41b to sector 30a, chandigarh. When i booked the ride the amount showing me to pay was rs. 58 but at the end of ride, the driver asked me for rs. 161 by showing his uber mobile. I was charged thrice for the ride which is not right. I complained at uber mobile app, but no satisfactory reply was received from them. Also there is no contact number to whom i can contact and tell the exact problem. Please do something in the said concern and help me out to get my money back.
Thanks.

Uber driver was suppose to come and pick up. However Mr. Mahendra who drives Maruti Suzuki Swift Dzire - MH03CH3010 did not arrive even after 30 mints and later on cancelled the trip themselves.

Date: 17/08/2018
Timings: 8:30 am - 9:30 am

Due to this, I am running late for my location and have caused lot of troubles.

Uber Co is not reachable as usual and driver is very dude.

I had to hire another cab from Ola and pay increase fair as by that time demand had gone up.

I request Rs 5000 as fine on Driver and Rs 10000 from Uber as damages and inconvenience caused.

Thus total of Rs 15000 from Uber.

Dinesh Kumar Raju B - KA03AC6050 Tata Indica

Pick up was from Konanakunte PNB layout and drop to Accenture Bellandur.
Even before I could get my pick up I saw trip was already started this was at 7.40am. I immediately called the driver to check his location and he told it will take 15 mints. Whereas he was just 4 mints away when I screamed he told he will come to pick me up. I told him to cancel the start trip as he is supposed to pick me up first. Waited for 15mints he didn't turn up neither did he cancel. This is not a joke everytime due to drivers mistake why should I be charged. 100 of times they cancel seeing the drop location and we get charged. This is most ridiculous way of dealing with customers. I want a serious action to be taken. Why the drivers are not trained about the simple steps to be followed once the booking comes to them. Why customers have to face these challenges. I'm writing this complaint and my ride is still on and not been cancelled. Highly unacceptable and disgraceful act.

I have paid more amount (120) than the billing amount (91). I have raised an issue but I have been told that as it was a cash transaction, the money cannot be refunded.
It is a pure cheating case. Please stop this type of corruption. The amount is not very big, but the reply is worst. I can't believe a renowned company like Uber can't provide a service and where cash transaction doesn't matter at all. I will take necessary steps against it if I don't get my refund.