Uber India Complaints & Reviews

Dear sir,
I booked ubergo service on 25 aug 2018 morning time to travel from sunrise aptt d block, vikaspuri new delhi to aakash healthcare dwarka delhi for which rs 105 was indicated the fare likely to be charged. I was asked to accept the estimated fare which was accepted by me before start of the journey.
But to my surprise at the end of the journey, rs 144.78 was charged from me as the fare which is approx. 40% more than the accepted fare indicated at the time commencement of the journey.
I am to further state that i have not asked the driver to change the route but to follow the route as given on the uber map.
I therefore, request to refund the excess fare charged from me at an early date.

Dear sir,

There have been reported cases of cabs killing/running over stray dogs determinedly. Despite seeing them on road, not stopping or slowing down. Request you to please issue a directive to all your drivers and sensitise them, it will result in saving many lives. They die a very cruel death, with medical help not reaching all. Please help in this good cause. It will take only a minute of your time.

Thanks & regards

Charu goel

Hi,

I lost my phone on 18th August, 2018 while traveling from Kondapur to Forum Sujana Mall. Driver name : Bapji (+91 [protected]) driving a Tata Zest Uber cab bearing the number plate TS07UC9667. The rider who took the ride after the person who took the ride after me(on 18th August, 2018 completed the ride at around 14:54-14:57), probably has my phone. Because my phone's last location has been same as the drop off location of the rider that is Gayatri Hills, Manikonda (LIG Chitrapuri Colony).
I have attached an acknowledgement from the Kukatpally Police Station. Kindly help me fetch the details of the rider(name and phone number). So that I can reach her and have my phone back. My friend Vishal (+91 [protected]) booked the ride and I was his co-rider. He has been sending incessant messages to you with this regard against this ride. It is appalling to see such a poor response at Uber end. I expect a prompt reply, so as to get my phone back.
My personal and professional life has been drastically affected after the loss of my phone, I expect you to feel my pain and acknowledge the same with some respite to my issue.
Looking forward to your reply at the earliest.

Thanks and Regards,
Sohani Jenamani
Cell : +91 [protected].

Uber is becoming completely irresponsible towards the customers.. When ever we try to book a cab, the app shows cans are available within 2-3 minutes time. Only after confirming your booking they vl show that minimum 10 minutes waiting time which frequently gets prolonged to 15-20 minutes by the time cab reaches you...
This is happening every time i try to book, not by chance. It is a way of cheating people by giving false information before booking..
And if we try to cancel the trip because of this false information on waiting time, they say they vl charge extra amount from the customer which is totally unjustified...

I hv taken a ride from gymkhana club to karkarduma on 25.8.18 at around 11pm.
I hv booked a ac car. Car ac was not working and driver behaviour is very bad. He used absurd words and told us to leave the car midway. As i m with my family, it's not possible for me to leave the car midway at night for security reasons. Pls do the needful against the driver.

I booked a cab at around 12:45 pm. The driver called me at 1:07 pm asking where i need to go. It was 5 minutes away from my pick up location. His phone number is [protected]. As soon as i mentioned my location, he turned the opposite direction. I was tracking him on uber. Now he was 25 minutes away from my location. So i called him to ask him where he was. This is 1:31 pm when i called. He said hes right around the corner. When i called him after 5 minutes, his phone was switched off and was further away from the location. I'm such cases, what do you expect the customer to do? So, i cancelled this pick up and i was charged rs 47 for no mistake of mine. Why? I'm very upset with this today. Lot of my time was wasted because of this. Please look into this and get back to me.

In pune there are multiple tolls of pune cantt. If you pay at one toll, the same receipt works for next toll booths but uber is charging for all the tolls.
Thats a big issue!! If 15000 people are travelling on such routes they are charging 4.5 lacs/ day which is a big scam!!

I came to know about it yesterday when i saw my trip receipt yesterday. When i raised the complaint saying it is happening for all the trips i took on this routes. They replied to raise individual tickets for all the trips. Isnt it waste of my time due to their system's bug

I was taking this particular uber ride and the car broke in midway and inwillingly i had to pay the driver an amount of 100 rs. Next i book another ride and driver denies to come also i tell him to cancel the ride he doesnt and hence i am charged another 50rs for cancelling the trip which i did not. I book another cab he also drops me 500ms away from my destination.

After booking & confirmation for uber rides the driver kept us waiting for 20 mins, didn't respond to our call & terminated the trip without which my scheduled train from ahmedabad with confirmed reservations was about to be missed putting me & my wife in deep trouble. This happened to 2nd time in this month. Once it happened in pune & 2nd time on 22nd aug early morning 5 am while i booked uber. Request you to deregister such uber drivers who puts customer in stress, harasement and deep last moment trouble.
Jayendra p dave,
Mob no [protected]

I undertook a trip today in uber and when i booked the trip i was shown 800 something rupees as the estimated fare and when i compared it with ola's 1000 something rupees, i opted for uber for being more reasonable but when the trip ended 1218 rupees we're deducted from my paytm account. That's unfortunate and unacceptable practice o[censored]ber and there was no intimation of the revised fare before starting the trip as well so that one can rethink. I will try to stay away from uber next time but m sure many more will be facing similar issues and this should be taken up. I will try as much possible and wherever possible to get it redressed

I had booked uber today to go to work. The first time the wait time showed 4 minutes. I was waiting for the cab and after 10 minutes also cab doesn't show up. Called the driver, he said he is coming, asked for drop location and did not come. Again i called, he said he is coming and did not come. Third time he is asking me to cancel the cab. I did not cancel. After sometime, another cab is showing its coming and driver immediately called, asked for drop location. When i refused to give, he started using bad language and rude threatening tone. He asked me to cancel, i did not cancel. Again after sometime, the third cab showed up on the app and driver called, again asked for drop location. I just told him to come to pick up and cut the call. Thankfully, he came.

But in this meantime, i lost more than half an hour and gone thru the emotional disturbance of rude and threatening behaviors of drivers.

I am sure many customers have gone thru similar situations as i have gone thru this situations, multiple times. Uber has not resolved such issues as there is no way you can communicate at that point of time to their customer support. This is really horrible.

I have booked trip from lda vikas nager at 4.50 minute to red rose school rajajipuram, till 4.59 i was waiting at destination called three time to faraz 2 time 17, 12 you can check with my no. I was present on giving address but as per gps carr was not moving. Driver was very rude. Cancelled my trip. If your driver cancelled my trip then why should i pay.in next trip i have paid extra amount. Need refund of my extra charged amount to mobile no [protected].
Treat it is urgent

I had booked a uber for my daughter from my home to nesco goregaon.

Due to unusually high traffic, the trip was curtailed to thane station east.

The initial fair agreed was 730 however with the changed destination it turned out to be 305.

My daughter handed over Rs 730 in cash and rush and went away.

I contacted Driver Navneet immediately and talked to him about the money to be returned and he agreed without any issue.

He said if I log a complaint with Uber they would confirm the transaction with him and Uber would credit back the money to my account.

Registering this complaint on my uber application is not leading anywhere.

Mr Navneet is not responding to my phone calls since this morning.

My details : Abhijit Kaskhedikar and my mobile number : +[protected] email id :[protected]@gmail.com

I would request you to kindly confirm to me how best we can solve this issue

Hi,
I would like to bring to your notice that
I have book uber ride from karapakkam
Apollo cradle to oaktree apartment
Kalipattur amount which showed as per bill it show157. 30but driver ask30rs extra and thread me i need my thirty rs back and poor service the thirty rupees

Trip details
20/8/20181pm
Driver name:manikandan maruthisuzuki swiftdzire

I had 488 rs in my paytm wallet and without taking any ride it reduced to 74... Uber is such a bad experience.. Stealing money from yours wallet
Please return the money to my paytm account
This is a ridiculous service by uber.. Where money is stealed from your wallet unnecessarily
I want my money back and want to take strict action against uber so that this doesn't happen to anyone else as well

I booked an intercity Cab on 18th August 2018 from Lok Aangan, Mulund Colony Rd, Rahul Nagar Mulund West, Mumbai, Maharashtra, 400082, India to Nanasaheb Kunte Marg, Vidya Nagar, Alibag, Maharashtra, 402201, India, whereby I made a payment of Rs. 2353 to the driver in cash after the trip ends but I have been charged the same amount from my Paytm Account when i tried booking another cab and the amount of 2353 has been deducted from my paytm balance. Pls look into the matter and send the refund ASAP. my contact No : [protected] for the uber account. The Car that we booked for intercity ride was chevrolet enjoy with a driver Named: Ashok. pls suggest a way to make a contact with your customer care executive because i made this complaint on 21st august 2018 at around 2:00AM and still i haven't received any reply from uber's end. even after the repeated complaints to uber. they haven't replied even for single one and neither they refund a penny.

Today i m travelling in uber yaxi no. Mh47c8831with gangadjat and found that ac not at all working in cab and in spite of prebooking original driver was changed. Due to that i was late pocked up. Such type of service is not acceptable and why there is no toll free r any other direct ubet no. For riders. If such is ur service standard i will prefern not to travel by uber again.

Hi,
Some time in 2017 (Don't remember the exact date) had taken a uber and was not charged on my credit card
Post which had been trying to book uber and it always showed outstanding on my account and hence asked to pay the same
I have now done the payment on 29th jan 2018 through my hdfc credit card for an amount of rs.951/- and it still continues to show this amount as outstanding
Unable to book uber i always use ola now and have no complaints with the same
Still i love uber and for my international trips i need the same
Would appreciate if you could check and get this sorted out else you are losing on a heavy user customer
My h/p number is [protected]

Regards

I booked a uber cab from t3 igi airport to sector 143b noida with estimated fare of rs 641. At the end of the journey driver asked for rs 798. On questioning he showed me the bill on his mobile. After paying reluctantly, i lodged a complaint with uber. To my horror, uber replied that due to technical glitch the fare was not calculated correctly and now the 'correct fare is rs958'. I was advised to pay the balance amount to continue the service.
For such high handedness, arbitrary, unprofessional and unethical behaviour, i have delisted uber by uninstalling their app.

Hi being one of the uber partner in kolkata. I am working with uber as a driver and partner for more than 3yrs. I bought 3 vechiles to work with uber. Now they have blocked my driver id for more than one month. I have requested them several times to enable my account. But they are not listening now i am in problem i am not driving any car with uber. They have pathetic customer service and associate who does not willing to help at all. I am currently driving with ola. This is not fair decision which uber is taking they should have to understand we as a partner working for uber when it's growing in india now they are stable and they are harming their partner. Plz suggest what to do on this.
My email [protected]@yahoo.com reg no [protected]