Uber India Complaints & Reviews

This is regarding uber pool.The company has charged me for the full trip which I have not made.I had to get down before my destination because after picking me up from Worli, I was going towards Nariman Point and had reached Pedder road when a call comes to fetch a passenger from Tardeo A.c. market.Now if the driver has to pick up someone from outside the route then I am not going to reach on time.I would have been 40 minutes late if I had completed the ride.The pickup should be enroute and not from anywhere.I had got down and took a taxi to my destination.

I have made an attempt to make payment through uber eats but it is saying the restaurant is busy and could not take order please choose another one and after the restaurant is free i have tried to make an payment but surprsingly the amount around of 700 rupees lost and it is shown that i have made 10 orders in uber of same amount of 70 rupees and it is showing on hold in paytm wallet and it lead to left me hungry at the time of placing order. i dont like the procedure you made to reaching the customer payment method. I want my amount back. My paytm number is [protected] and though i didnt got any message from uber of placing order

I, Atul Panse, had hired Maruti Suzuki Swift Dezire through Uber for trip from New Panvel to International Airport at Mumbai. Driver Gurunath accepted the payment of Rs 910/- in cash against the actual charge of Rs 904.11 for the trip. Now the Uber App is saying the payment of Rs 904.11 against the trip is due from me. I am not able to reach the Service Provide as it has not kept any phone helpline for car riders. I had posted complaint through mobile app a few days ago, but there has not been any action. Request you to take action for the resolution of the issue & the unnecessary harassment faced in not being to hire the services any further.

Hello, I have been a regular customer o[censored]ber more than an year now. Today morning, I was charged an almost 1.8x surcharge on my fare when the screen initially displayed just a Rs. 384 charge without any indication of surge pricing. Rs. 593 (the fare I had to pay when the driver ended the trip) is an almost double increase without any fair notice. Incidentally, I had sufficient money, however if I didn't, I would have been left stranded with no money. My issue is not with surge pricing, my issue is with its completely random operation with zero notice to the customer to prepare for such a charge. This is contrary to basic principles of consumer protection against price gouging & fair notice to the consumer. I implore Uber India to refund the extra money charged, or I shall be forced to initiate an appropriate complaint at a Consumer Forum.

Hi, I’m Mr Glenn Dmello.

I write to you, to bring up this issue of rash driving by an uber driver.The driver of car no. MH-46-AD-2326 who was rash on the road and was rude while rectified. I have also clicked a picture of the driver.

Please let me know incase of any query.
He really pushed me to raise this up with the company. Are these the kind of drivers you hire/partner at uber?This is how you screen your people? Uber doesn’t have even a platform/ mail Id displayed anywhere to address these issues. No wonder the drivers are arrogant

Deeply concerned,
Glenn
[protected]

Today at about 10:30 am on Middleton Street, Kolkata, I booked an Uber (pool) from near 4/2 Middleton Street Kolkata - 71 to Indian Institute of Engineering Science and Technology, Shibpur through my mobile phone app. I was asked to wait for about a minute, the driver's name and the car registration plate number came on my mobile screen and a message kept on coming that the car will arrive in a minute. After waiting for about 6-7 minutes, another message came to my mobile that 'the trip has been cancelled'. The message also told me to enter all details once again in order to connect to another driver. I was in a tremendous hurry and could not wait for 5 more minutes and therefore took another street cab to reach my destination. After an hour I found that Rs. 47.25 was deducted by Uber from my Paytm account. The trip was cancelled not by me but by Uber itself and hence Uber should not charge me. I got harassed first by waiting for more time on the street due to no fault of mine and then again unethically money was deducted as cancellation fee from me although I never cancelled my trip, it was cancelled by Uber itself.

Unfortunately Uber experiences are turning out to be awful. Driver booked from [protected] on 17/8/18 at around 9:05 from Gachibowli has refused to drive when he found out the destination location. He asked us to get out of the car. He also said we can happily conplaint. Shame on sich drivers who don't care about the customers.

And then in 10 minutes time another driver surprisingly called and said he is waiting outside the apartment and asked when we wpuld come out. We said 5 minutes and in 2 minutes he cancelled and went away.

What an awful experience.

Hi,

I am staying in Ahmedabad and booking the cash on daily basis through your application, today i have booked one candidate for my destination i.e.new ranip and for that your driver had called up and then he switches off his mobile. For that time Uber has charges me something 38 for cancellation and then after i have booked the second can which was for the same location, repaditly the same things happened, driver had clearely deniend to come at the location and suggestion for the cancellation, please clear the thing why should people take cabs instead of auto as they are easily available at all location and that too in low rate.

I think, i was wrong that i was suggesting the people to use Uber, this is too pathetic and will never suggestion anyone to book the time with you.

Thanks
Vikas
[protected]

I have taken uber share ride on 14/07 from CP to ISBT Kashmiri Gate and paid cash to the driver. Inspite of that Uber has charged my paytm account without my consent and are not replying properly to my complaints. My account is by default set as cash payment to driver names Rohit with mobile number: [protected] and over the call also he asked me if the mode of payment is cash then only if will come to which I have told him I will be paying cash only. Instead of checking with the driver Uber has without my consent deducted money directly from my paytm account. And since they do not have a call center Its hard to get any concrete solution. This is the second time they have over charged me unnecessarily and then they do not even provide assistance. Trancation ID of paytm is [protected]

On 26th May 2018, I traveled from Bangalore International Airport to Ramamurthynagar signal. The charges of Rs.686.20 were debited twice from my Paytm account. I took up with both and the issue remains unresolved. Uber confirmed that the one charge will be reversed but nothing happened. Paytm says only Uber has to resolve.

Screen shot showing multiple debits is enclosed:

The driver purposely made me wait for half and hour ... mine was a registers location but he was waiting at a distance of 3min for d entir period saying coming... it was office time and I had to drop it for today just because of him...

We rely so much upon uber for daily life... truly disgusting. ... kindly take some action...

Details of cab: Md Fijuddin AS01HC1795 Maruti Suzuki Dezire

Uberpool have become looters in mumbai .I booked uber pool from c46 yoghi star to my home .The map on app and direction route was correctly shown pick up from c46 yoghi star.After 15 minutes i received a call from driver that he is in Mira road though app showed 4 minutes .I told him to get in touch with uber and get new cab .Now I have received a cancellation bill though I had not cancelled the trip.We were waiting for ten minutes but no car seen, Please arrange detectives to study the mapping of driver .Now the headache is the app is forcing me to click cancel other wise I cannot go ahead Email [protected]@gmail.com Pl refund my charges and punish driver and put my app to original without forcing to accept what I have not done

Most relevant

UBER cabs Mumbai updated their profile picture.
8 July at 07:37 ·

I was there on the road Driver called I waited for him he cancelled the trip I took another cab a went to the hotel NOW I CHECKED MY ACCOUNT AND MONEY HAS BEEN DEDUCTED WITHOUT TGE TRIP. CALL ME [protected] 1st deducted 47 rs and then 150 total 200 deducted from account without any trip kindly reverse back my money as I'm facing monetary loss without any trip

I took a trip few days back 11th July 2018 for which i was supposed to pay 39/- for my share trip from home to office but driver did not end my trip and i was overcharged 105/- wrongly. I want my refund back. I tried contacting them through help in app but no body is responding to my complaint. There is no helpline number as well where i can raise my concern.

The Uber driver refused to take me to my destination the railway station, I had booked an uberpool on the 11 th of July around 1 30 pm for 2 people, the driver simply refused after picking up my ride and then even cited luggage issues though we had just one suitcase.
The name of the driver was ashok with a Maruti swift dzire his contact number was [protected]

I booked uber pool on 8/7/2018... it was showing me thew fare 291 rs... i hired this from hinjewadi(menza 9) to chandan nagar (pune)... it was booked by my husband... when i reached to my destination driver ask me for cash and he told me like he is not able to see the amount in his uber app... but as i knew my husband always pays the amount through paytm... i was trying to contact to my husband but his phone was not reachable...i paid the amount of 291 rs... when i contact to my husband then he told me he already paid through paytm... driver tooks money twice... please refund my money back

Good evening sir/madam,

I'm writing this email to inform you that I was cheated by Uber cab.
On 8th July, I booked a cab from dhaula Kuan to sector 73 and fare was Rs 304. But there was some problem with my Uber account so I can't make payment so driver Ashok(Vijay) insisted to pay the money to his paytm wallet ([protected]) amount 310Rs so I paid the money. After that in my Uber account the outstanding amount appears and yesterday at 11:32 PM uber had deducted Rs 304 from my paytm wallet without telling me.
This the way uber is treating it's customers.

I have proof that on July 8th I paid money to driver Ashok. So I want strigent action taken against driver for cheating.

I have attached two screenshot
1) I paid money to Uber driver, you can also cross check.
2) Uber has unofficially deducted amount from my paytm wallet without informing me.

I think you'll solve this matter quickly!!

Thank you

I booked cab from Uber. when i booked a cab he was near by to my location and it shows 1 mint. and he strted moving in wrong direction and he went long distance from my actual location so when i tried to cancel the cab uber said i will be chared some small amount donno why shd i need to pay some small fees when uber driver didnt come across.

can any one see in to this issue and help people from uber scam. and when i called him he is not answering phone call too. dont know whyshould we book this stupid cabs and when we try to cancel why shd we need to pay small fees... here i am attaching images too.. have look at that images.

I am writing here today to complaint about the absolute unprofessionalism of your drivers.
I had to take my dad to the hospital so I booked an Uber.

I got an Uber immediately but within a minute, Uber changed the cab from its end and another cab was allotted for me.

P.N. The first cab's wait time was 4 mins and the new cab's wait time was 12 mins.

I was still okay with this as I trusted Uber. But after 10 minutes the driver calls me up and says he will still take another 15 mins to reach my location. I said that's okay I will wait. I had not option as I had to reach the hospital.

After waiting for 15 more mins, the driver then cancelled the trip without even informing me and I was left stranded again as Uber again allotted me a new cab, which again showed me a wait time of 12 mins. By now I had already wasted 30 precious minutes.

Again the new driver called me up saying that it would take 17 minutes to reach my destination, whereas in the app it showed me just 8 mins.
Anyway I was left with no choice now than to wait for him too.. Luckily this one was professional enough to turn up at my location after 20 mins (The app had showed me 8 mins & 11 mins at 2 different times for this trip).

So overall I wasted a good 50 mins before I could finally board a cab.

Upon contacting Uber for the same, they say there is no such trip in their records, but I have screenshots of the same to prove it.

This has been the standard malpractice of this company as when a customer cancels the trip, it shows on the app (plus a customer has to bear cancellation charges if a trip is cancelled after 5 mins of booking a cab).
And here I wasted almost an hour waiting for their cabs and there is no record for that plus there is no compensation for the customer.

I would urge you to take strict action against such horrible malpractices Uber undertakes.

The driver who cancelled the trip is:
Name: Rampravesh
Vehicle no: MH46 D 3409
Vehicle model: Maruti Suzuki Ritz
Contact no: [protected]

Have attached the screenshot of my bookings.

I left my cell-phone inside the cab. I contacted my driver regarding my loss. he said he has got the phone and he will come back after he completes his share trip, but he didn't come back. Now he's not receiving my phone. The trip was from Hosur main Road to Teachers Colony.
Driver's Detail: Pavan Kumar,
Ph no: [protected]

Please find attached the details of my trip.
Please contact me on [protected] ASAP.