Uber India Complaints & Reviews

On 22nd of july, received a message on my phone from hdfc bank which says “thank you for using debit card ending 7075 for rs.6437.68 in san francisco at uber *trip n6w7t on[protected]:22:55:14”

While i was very much at my home and my debit card was with me, i was shocked to see this message. Then quickly re-checked the transaction using hdfc internet banking and it also showed same.

When logged into uber and checked past rides, i was shocked to see that someone in the usa has travelled from x to y location, and the charge has been deducted from my debit card.

Without any second thought, called bank to report the same and also to block the debit card. But all the trials had gone invain, as the so called “24*7” executives are available only till 8 pm.
To stop further transactions, hotlisted the debit card through hdfc net banking.

Then mailed uber regarding the same, with the proofs (Screenshots of the ride and deductions from bank account).
Got a reply from them saying, they are investigating the issue. But till now, no update has been provided, even after multiple reminders!!

P. S: the very next day, i. E., on 23rd of july, have visited the home branch of my bank and complained regarding the same, by filling cvf form.
We were informed by the bank that it takes 7 working days to come with a resolution. Waiting for the same.

What irritates us is the negligence o[censored]ber and the security breach that happened. Just because we have saved details of debit card in payment options, made a stranger misuse it. This can happen with anyone. What pisses more is the irresponsibility o[censored]ber, by not even coming back with an update after 6 days of complaining.

1. My accounts have been debited for trips i have never taken. Customer service is not even listening and no resolution. Cancellation charges has to borne by customer if he waits for 45 mints on road and become fedup

A new problem as mentioned below :-

Have u ever heard uber does not take passengers from some country's capital international airport. Delhi has three arrivals t 1 2 & 3. I experienced awful in t 1 and 2.. But recently at t3 when i experienced this i thot to bring it to public forum and uber. There comes no cab to t 1 & 2.. The waiting period is 45 mints sometimes and when u call cab driver he says cancel... Imagine 45 mints and u hear.. Just recently at t 3d... There is no uber funny... Whats happening with uber. I pay around 360 - 400 from my home in gurgaon to t3.. While coming whether in afternoon or evening or late night its over 700 inr...! Way to go uber..! Stop ur services i[censored] can't handle indians. No cc number to explain real time.. Waste time in apps.. Solutions come in favour.. Count yourself lucky

Today morning i booked a pool ride from sanjivpally kolkata 700034 to panchnantalla, howrah maidan and app was showing 210 rs for the ride. The request was picked by swift dezire driver (Mob. No.[protected]). I have guided him route also and after 3 to 5 min he called me and said that i canceled your trip becouse of some accident case i am taking patient to hospital. Its fine but after leaving his phone another call came from driver of hundai xcent (Mob. No [protected]) and enquired about location. The cab arrived and i made my trip. Afler leaving the cab i found that in place of 210 rs 416.40 rs deducted from my pay tm account. I didn't find any reason for this. Please look in the matter and inform me accordingly.

I requested Ubergo on 26 July 2018 around 2.30 am from Indira Gandhi international airport terminal 1D departure. I called multiple times to the driver to reach the destination but he didn't pick up the call. Though he picked up once, he disconnected after hearing the destination place to be reached. Please I request a refund of cancellation fee for cab.

Mr. Narayana swami with vehicle number ka03ab7966 a toyota etios car denied my trip from kammanahalli to satellite bus station on which the reason was given as the traffic is high. My question is that on what basis a driver can deny a cab service and are we supposed to get a service from you only when the road is free..? And also he asked me to do cancellation even it was not a fault from my side. If i cancel the service i will be charged for the cancellation as per your policies and why should i do so. I need a compensation or else i will take it to the extend.

Indian uber cab drivers are doing the worst job by coming to the field.
It was so tiring for my mother to wait for a # uber cab drivers for almost 1hour and when i called them they keep saying we are near and they keep on cancelling the trips.
I hope from here some strict actions are taken towards illiterate uber members that your customer is not free for to wait for cab all day.
And the way the nonsense drivers replies are so harrasing.
Please look towards this issue.. Ill be very thankful

Today on 24 july 2018, when i have to get a taxi through uber from my home to railway station kalupur, ahmadabad, i booked and called to a driver namely jigar bhai, contact number [protected], vehicle no gj27x5846 (Maruti wagon r), but he told me to cancel the trip, i cancelled the trip and again after some time i started to find another taxi but i was getting the same trip of jigar bhai, i called him and asked the reason for coming again on the trip while he was on same place at airport circle ahmadabad. But the very noticeable thing is charges showing for the trip was r's 330 around, initially it was r's 110 and another charge is below r's 200.
I alerted because it was my third experience in ahmadabad city about such conspiracy played by this cruel drivers with me and many more genuine and unawared passengers to travel through this taxis.
Later on i started to book a cab through ola but the trip charge was too much (At around r's 300) where as the general rate for the trip is r's 150 maximum from hansol to kalupur railway station. Due to emergency, i called him the ola driver namely jignesh bhai at 10:34 am, crn-[protected] to come fast, he said ok and coming soon, but when he couldn't come at the pick up point, i called back again and he replied that i got a cancellation message and it was never cancelled by me. And would be charged r's 50 for cancellations which is big gamble and financial conspiracy is being played by these cruel and ridiculous drivers.
Again i started to book a cab through uber and i called him a driver on mobile number [protected] with the trip charge of r's 300 plus again after some drama occurred with me. Finally after loosing more than 30 minutes of this drama, i went to road, luckily one person gave me a lift up to talawadi square of airport road, then i took a auto for kalupur railway station in r's 110 in light rain.
Comments:- the conclusion of this issue is that today in india cheating in large numbers through such cab conspiracy is being done in many cities of india, i think so. The cab regulatory authorities and higher courts must look after such matters on priority basis to proper service and justice to genuine passengers.

I am sandhya, a resident of bangalore. I booked a uber cab from bangalore city railway station to my residence at around 10am on 24th july, 2018. I was allotted cab with vehicle no. Mh03ch3697. When i called the driver, i got a message that his phone was either switched off or not reachable. While waiting for the driver, i got a message that my trip is over and i got a receipt for a payment i did not make. The trip mentioned in the receipt was to some other location not requested by me. It is clear that somebody else has travelled on our booking and the trip got recorded in my name. Uber should investigate into how this happened and also should correct the incorrect entry in my record.

I booked uber taxi through app, on 20th july 18 from my home to airport in vizag in the evening at around 7pm, when i called the driver after receipt of message, driver informed he is already on the trip and come late after 15/20 min. Which was not appropriate to me since i was already delayed. He asked me to cancel, but in turn i asked him to cancel since he was unable to come or perhaps did not want to come since my house to airport only 3-4 km, (Which happens with me every time). Mean time i thought it will be too late i walked up to main road and took bus and somehow i reached airport. After reaching airport another driver called me and asked for my where about, i told him that i reached already my destination. He started arguing to which i told i have no idea of cancellation and re-booking. I was surprised, since 5 min i waited to cancel the trip by first driver so that i can book another which was not possible (On previous accounts also same happened). Since i have no time i closed the app and was on my own. Still uber charged me in my next trip in bangalore since i have no other option (Forcefully took my acceptance) before booking. No fault on my part still i face this issue every time, can uber look into this matter seriously and stop harassing customer.

Today morning i have taken a uber and
I lost my phone in uber.. Its a very expensive phone and my very important documents are there in my phone.. I want driver's number. Call me on [protected] as soon as possible. I forgotten my i'd and password.. So kindly help me out with this and contact me on above number

Car number-hr73a6808
Driver name - ashok
I unable to login in my uber account

Yesterday i booked uberpool to my office to my home that time fare shown 219 but end of the trip it's charged 361 when i complaint regarding this they said u stopped ride in between & ur fare charged for ubergo when we are booking it's never message or pop up come when u stopped ride for any reasons then we charged uber go fare not uberpool fare last week uber driver has stopped ride in between the trip that time also they charged ubergofare but that was not my fault i want only my whatever balance extra amount that's it...

I, Sahil Goyal recently took an Uber ride from Nizamuddin East to Gurgaon, on 3rd July, 2018 at 3:10 PM, total afre being Rs 515.02.

I tried generating an invoice for the same, it says there is an error and a customer support option pops up. But, when clicked, the page shows error.

The trip before this one also has the same error.

How am I supposed to download invoice for the same (I have got the...

I was waiting for cab ap28 es 2164 maruti car dirver name is dinakaran his phone no is [protected],
He cancelled the pickup after coming to the pickup point, because of which i had to initiate a new cab booking with rs 50 appx additional cancellation charges for no fault of mine.

I had to go to hospital urgently center for signt my appointment got delayed and i had to face lot of issues also
He was not picking up the call and not providing details completely i had to call him multiple times

This is very poor service from uber and this requires urgent attention and driver needs to be given penalty they cannot cancel pickup on their own without our confirmation
And they cannot transfer the cab which happened in my case atleast 2 to 3 times

Very pathetic and painful service

I had booked uber cab from hyderabad airport to my home (New mig colony, bhel rcpuram, hyderabad) on 22.07.18 (Invoice no. Ayunsytp[protected]. While leaving from airport the driver mr. Raju asked for airport parking fees of rs.200/-. I resisted to pay the same and told him that it should be included in the bill. Mr. Raju told me that from last week all cab companies are refunding the airport parking fees to customers directly and it's...

I had booked a taxi in the first week of july to go to dwarka new delhi from vikaspuri new delhi. While getting down i forgot to take my umbrella. After sometime i phoned the taxi driver mr. Gurpreet singh mobile no. [protected] about the missing umbrella he confirmed it is with him and asked me to collect from his office. His house is quite far from my place and requested him to drop the same some where convenient to him so that i can fetch the same. I am a senior citizen and request you to kindly help me in tracing the missing umbrella.

I am a regular user o[censored]ser. On 9th july at 10 pm i had a ride in mr. Shaheer's taxi (Contact no.[protected]) to ernakulam town railway station and i forgot my umbrella in the car. I called him from the station but he said he was away. The next day i sent him whatsapp message and asked to give it to my friend mr. Basil in ernakulam. He agreed but never did. I sent him my office address and asked to send it by courier so that i would pay the courier charges to him via bank transfer.
No he says as i forgot it he is not bound to give it back. For such things like gold, money or other valuables is it the way your driver has to say to the customer?
I will be forced to take legal action if the complaint is not settled in a week.
My address
A m haters
Asst environmental engineer
Kerala state pcb
Rubco building
Kannur -2
Ph. [protected]
[protected]
[protected]@gmail.com
Sincerely,
Harees

I ordered food for a friend via uber eats. However the food was delivered by a Swiggy delivery boy. But the friend didn't know that it was to be done by uber, so she paid for the food right away. Later on in the day I was unable to book an uber ride because it showed an outstanding amount( of the same value) from uber marketplace. Now I'm unable to use both the uber services that I frequently used. The delivery boy name given in the app is Anto. Kindly respond ASAP.

Hi dis is vikash roy i had lots of drive with uber tdy i was going to my office n i just booked a cab n cab driver he was about to reach n he said i wont cm der coz of market der...n he just scold me like a held oh my god he said u dnt hv sense how cud u call me on dis root...if der is no root so why did uber booked ride for its not fault o[censored]ber its 100% fault of d driver [protected] dis is num of driver i booked cab i want to be fire frm job he is nt avail to be a driver in uber coz dis kind of driver who dnt hv sense to talk with cust...plzz call me i will explain more or just do something for tht driver...he cud tell me simply i cant cm so plzz cancel d ride ...but how dare he to scold me like dis way tht i dnt have sense he is nt even receiving ma call i have recording i[censored] want to listen i can send u ...do something thanks

Sent from my Samsung Galaxy smartphone.

I arrived on 1D today -21st July, Booked Uber cab . Driver number was [protected] and it was swift dzire showing on my app. I waited for almost 25 mins at airport. Driver was showing one minute away and suddenly my duty is transferred to other cab and it again started showing 22 minutes away.

Because of this delay I missed important meeting which will result in huge business loss.
Very poor experience from Uber and I want action on my complaint otherwise I'm not going to book
Uber again and will loose my faith on this reputed
company.
Madhup Pundir
[protected]
[protected]@yahoo.com

On 21/07/2018, I booked one uber pool cab number PB-01-B-3171 from sector 42 chandigarh to sector 20 chandigarh. Driver name was Karam. I was waiting at the location for cab. Driver told me that he is at Pick up point. I told him that I am already standing there and where is your car. To my surprise, I got a trip cancellation message from driver.
I booked another pool cab from same point for same location, cab number PB-01-B-0199 from sector 42 chandigarh to sector 20 chandigarh. Driver name was Naginder. Same thing happened again. Driver cancelled the trip himself.
My important meeting was missed. Is this the service o[censored]BER. In both cases, trip cancellation charges were charged to me. Please revert it immediately, otherwise I will be forced to initiate the deficiency in services legal path. This is not expected from a company like UBER