Uber India Complaints & Reviews

Today I booked Uber from Dunlop to go to Shyambazar. After waiting for few minutes when no driver was conneted, I took a bus to reach my destination. I could not even cancel my trip due to app problem. Uber rang me after around 10 minutes asked me to cancel my booking and imposed fine on me. When I tried to contact Uber, I could not. There is no scope for contacting Uber helpline for immediate help.
When we think Uber should be seriously penalised for harassing customers Uber is imposing penalty on customers.
This unlawful act should not be tolerated in our country any more and exemplary action should be taken against such offenders immediately.

Hello
I am one of your exisiting customer as i was travelling from malviya nagar to gurugram today with my Red colour bag in which i have all my educational document which is very important for me and i dont have the drivers number so can someone get back with me asap as i needed my document on a urgent basis.

Registered mobile number-[protected]
Vehicle number - Swift Desire HR74AT8599
Driver name -Sahil

Help me find my stuff asap. Moreover i have attached the screenshot of all the details.please find the attachments.

Thanks and Regards
Dhruv Kapoor

I would like to inform you, toady I have boarded UBER cab from Ghaziabad to reach Noida sector 126 (My office) which shows I need to pay 283rs and I have informed driver to take route from Noida extension to reach Noida sec 126 (because it’s my daily route) he refuse to follow my route and follow the route which is suggested by UBER GPS

UBER GPS showing totally different and inappropriate route because as per GPS we need to follow the route in which first we need to go Delhi and then take DND flyover and again came to Noida means from UP we need to go Delhi and again come to UP so I informed driver please use NH24 or Noida extension through which we can save unnecessary MCD toll he refuse my advice and continue with the GPS route

When we enter in Delhi he only pay 100 RS for MCD toll and after take so long unnecessary route we reach to my office he stopped the trip and now the payment was revised and I need to pay 493 RS which include 210 RS as toll in my bill but he only pay 100 RS as toll

I have below problem regarding mentioned journey -:

1. If I need to reach Noida then why your GPS showing me inappropriate route because if I took Noida extension route it only take one hour to reach Noida sec 126 and I also don’t need to pay MCD

2. Driver only take one toll for 100 RS why should you add 210 RS in my bill

I need my money back as soon as possible please don’t make fool of your valuable customers

Trip Detail - :

Name – Rohit Kumar

Registered number – [protected]

Registered mail ID – rohitch.[protected]@gmail.com

I booked a cab for me and my mother yesterday (11th of July 2018). The cab driver told me that he is coming and is on his way. We waited for about 15 minutes and suddenly the ride was canceled by the driver. My mother is a heart patient and we were waiting in the middle of the road and finally, the driver canceled it. When I contacted the driver and asked why he canceled the ride he was like it got automatically canceled etc. I told him that I`m gonna file a complaint about your behavior and he was like okay sir "jaroor kariye". I was also charged for the ride though it was not canceled by me. When I contacted uber to take action against the driver as it was the third time, they were just saying that we have reached driver and action will be taken. When I asked them to give a detailed written proof that what action is taken on whom they were like just repeating the same message that we have contacted the driver and taken action.
Please sir/mam take some action against them as this is the third time i have faced this issue please issue any order to atleast control them.

Hi team,

Uber is cheating with there passengers.

I had booked an uber cab from Howrah railway station on 4th July'18, while booking the cab, the estimated fare was showing as 258.06 but after completing the trip, uber calculated the fare as Rs. 324.48, including waiting time and parking fee.
Why they are charging parking fee to customers?
I have attached the screenshots of "on trip" and "after trip" for your reference.
Thank you.

My money was wrongfully debited from my paytm account. When I tried to contact uber for help and support there is no on call customer service available and they don’t care to reply to their mails or there forum. Its been 1 week and no one from uber. I also contacted paytm for the same, and there reply to in this matter is payment have been successful transferred to uber eats account. Please help to lodge a complaint against uber eats on my behalf.

I booked uber earlier at habibganj railway station twice, however the driver didn't behave properly, first driver whose mobile number was [protected], cancelled without any prior intimation. Another driver whose mobile number was [protected] told that he is reaching towards the desired venue but didn't reached at the said venue, this kind of behaviour simply destroying the Uber's image badly, simultaneously the citizens facing lot of problems, you are requested to kindly strong measures against such
fake drivers.

I am a regular and loyal customer o[censored]ber India cab hire. I have been using their Cab Hire Services for more than one and a half years. I had received an SMS on 11/05/18 that my last ride is being waived off since I am a regular customer. I had taken a ride on 02/05/18 for Rs 145.85 from Chembur East, Mumbai to my residence at Wadala, Mumbai 400031. India. At 9:12 pm.
I have written so many Emails and sent scanned copies of SMS sent by them to my Mobile No. But it fell on deaf ears .As on date the fare is not reversed. Kindly instruct them .

Asked u guys a question and u are purposely avoiding to answer that.

The riders are expected to pay the trip by the choosen payment method but why did the driver didn't say this to the passenger who was on the ride?

Y the hell he got the money for the trip when it showed no amount to pay in the app? And when the amount has already been collected by the trip by the mode of cash u want a customer to complete the payment again by the choosen method? Before bringing a teaching session to a customer y don't u teach the process to the drivers who r working with you? Do u think customers are fool to pay twice for a single ride? If this isn't resolved this time u may go ahead right away closing my account and i'm not going to pay any single money for this # and as a customer i do have lot more options to replace u guys

I took a trip on 9th July and left my umbrella. An hour later I called the driver. He said he has my umbrella but refused to meet somewhere to return it. It is Wednesday today and I still haven't got it back. Everytime I call him he says he will drop it when he comes round this neighborhood. But he never gives a time frame. I have received no phone calls from him about when he will give it back. I am leaving town tomorrow night. I need it back urgently. Please please help me.

Uber driver having contact no. [protected] and name vasudev denied duty without giving any appropriate reason. Further he totally refused to drop me at my destination.
Kindly take strict action otherwise i will go to consumer forum for further action.
Such a behaviour is totally unproffesional and shall not be admissible.
Also his way of speaking is too bad as if he was drunk.
How can we feel safe with such unproffesional drivers.
Services provided by uber is unexpectedly poor/not upto the mark.

Always when I try to book cab in Uber (India-Bangalore), Most of the time driver does not cancel the trip until he comes near to my pickup point, just near to my pickup point may be 1 min distance he cancels, so that I get a cancellation fee charged. Uber has made a fool app which say you can go to option driver cancelled trip and get your cancellation charge as uber credit.
But actually That always shows in your uber credit until you take another ride.
But that uber credit never get refunded in next trip. They show in Receipt of next uber trip that uber credit is minus. But that is fake. They take complete charge from customer.
They never have a customer support number to reach out.In help section they just copy paste comments saying customer cancelled the trip. without knowing what is exactly happening. UBER is not for customer benefit. It is for Driver's or their own company benefit.
They purposefully take money from customer.
They dont know how to design app .
There is no Emergency contact where we can contact Uber
Sometimes I even faced the issue driver starts the trip and without even picking the passenger and take charge.
I recommend people who are reading this post, do not add any Paytm balance.
Not at all trust worthy app.

Hi Team,

STILL I DID NOT GET ANY RESPONSE FROM UBER EVEN THOUGH I SEND MANY MAILS.

On 3rd June 2018 12.15 my friend have booked uber ride from his mobile ([protected] or [protected]) for my family. They were new to bangalore and also language problem they need to travel from bellandur sri vishnu PG for gents Near Ecospace (bangalore) to nagharbavi 4th cross papareddy palya (bangalore) to relative house.

My friend booked through uber and it showed as 424 rs from bellandur to papareddy palya. while reaching to papareddy palya driver demanded 950rs to my parents. As they were not aware of any social media and also don't know to book in app so they gave 950rs without any hesitation. After reaching home they told me that they gave 950rs i was shocked and called the driver about this issue. He casually telling me to give complaint. This is how uber drivers are and they don't know how to treat a elders and doing all fraud works. This is not about the money how he cheating the elders who don't know anything about social media and booking in app.

I have enquired about this to my friend who booked for them, he showed me the screenshot which amount was in 2rs. I don't know whats wrong with the uber application network. When booked it was shown 450, then driver charged 950 but after completing the ride it was show as 2rs. So Where is the problem here. Whether it is in app or uber service or driver??????

Please take necessary action on the driver and revert back the 500rs.

Driver name AKASH
CAB: KA 50 A5294 Swift desire

Already i have personally experience last year in chennai perambur railway station pickup driver. From that day onwards i really frustrated on user services and there drivers i am not using the uber app till now but again another issue started. For this reasons only iam not recommending uber to anyone. OLA, Fast track and meru all far better and best in there services and good genuine drivers not like uber drivers.

Please have some support person can call me about this issue [protected]

Hope i assure uber support team will look into this issue ASAP.

Thanks
Manian N

I’ve mailed Uber so many times that they charged three times two times and they don’t have any platform to contact them other then mails and in mail they reply according to themselves now I’ve no option other than to choose file a case against them as they are not responding after trying to contact them again and again. They showed me price around 105-112 in both the trips but charged more than 320 rupees everytime.I am not responsible for any route diversion wheather taken by driver or the GPS. And adding to that on last Sunday without picking me up my ride was started and when I canceled it Uber again charged me for that these are unfair practices which regularly done by Uber now a day.

I had reported a complaint regarding excess money collected by driver from me for which Uber stated that they will look into this matter. I had tweeted also and got the same response every time.
I wonder whether they are still looking into this matter.
My complaint date is 20th June on Twitter.
My uber id is - ca.[protected]@gmail.com
Contact No. [protected].
I want proper support from customer care so that such incidents do not happen again.

I used Uber cab on July 3rd 5:40 AM from Bangalore International Airport to my Home in Judicial Layout Bangalore, the tariff reflected was 636.6 rupees, break up Trip fare- 397.35, Tolls, Surcharges and fees 239.25.
The Uber cab driver took an alternate route behind the airport to avoid Toll fee payment, please note that the uber driver took the alternate route which skipped toll plaza/booth to avoid toll payment and dropped me my home, during payment i was not able to verify the receipt as the app was stating temporary issue to retrieve the receipt and asked me try after sometime, when i asked the driver he responded stating that his billing machine is off and he cannot get me the receipt and asked me to verify and pay as per the estimated amount which i did.
my complaint is about paying for toll plaza when toll plaza or toll payment route was not taken by the driver.
i reached out to Uber on the app and raised my issue but Uber responded back to me without understanding the issue i'm reporting and stated that fee paid by me is right, however when pointed out at the price charged as toll charges they ignored me.
as i use Uber frequently during my US trips, i was appalled at their response.
i did request Uber to understand my issue however by their responses and ignorance they made me feel like a stupid person this has caused lot of emotional stress and also i'm afraid about my security while taking Uber as Uber does not seem to be aware of the roads their drivers take.
this is a breach of customer faith and poses high risk for customers, especially with the increase in amount of crimes for people using taxi services like uber, i would like to formally complaint on Uber on the customer safety and the extra fee they have charged me when the toll payment road was not used by the driver

Dear Uber Team

I would like to inform you that your Uber service is terrible and drivers are unprofessional.I had done a booking on 8th June around 11:20 pm nearby Maulana Azad Road in front of Vice President House but your cab driver had not reached at my pick point and after that he switched off his phone and I couldn't contact him. So will you tell me that what kind of service it is? now you guys are telling me that I have...

Hi Uber Team,

I have an Uber account and it is reflecting an outstanding payment of 525 Rs. for 30th June although I haven't taken any Uber ride that day.
I ordered some ice cream from Naturals from 'Uber eats' that day of Rs. 525 and made the payment by cash, I do not know what on Earth was the Uber system thinking and charged me the same amount on Uber cabs.

I have written my complaint in the Help section of the app 1 week back and did not receive any update from you guys.

Account name: Isaq.[protected]@gmail.com

This morning I have tried to book an uber go taxi . The fare it showed me was Rs 323 whereas the actual fare would fall between Rs 120 to Rs 150. This is highly expensive and very problematic for us . These people are just looting general public and the government should stop this loot by imposing some restrictions over the fare hike. Please take some actions as soon as possible to stop this loot.

I requested ubergo on 29th june 2018 at 12:00pm from airport to my home. I waited for 1/2 hour after which I tried contacting driver several times. However driver never received my call which made to report the incident to uber help.

Therefore I requested uber help to cancel the trip and not to charge any cancellation fee. However uber never took the matter seriously after 90 minutes of my waiting at airport with my family.

I took public transport at 1:30pm for the safety of my family. However I was charged cancellation fee when reached my home. Driver never reached at the pick-up location although I waited for than 90 minutes. Uber never took responsibility after several follow up.

Do the neeful. I have attached screenshots I took during reporting the incident.