Uber India Complaints & Reviews

I’ve mailed Uber so many times that they charged three times two times and they don’t have any platform to contact them other then mails and in mail they reply according to themselves now I’ve no option other than to choose file a case against them as they are not responding after trying to contact them again and again. They showed me price around 105-112 in both the trips but charged more than 320 rupees everytime.I am not responsible for any route diversion wheather taken by driver or the GPS. And adding to that on last Sunday without picking me up my ride was started and when I canceled it Uber again charged me for that these are unfair practices which regularly done by Uber now a day.

I had reported a complaint regarding excess money collected by driver from me for which Uber stated that they will look into this matter. I had tweeted also and got the same response every time.
I wonder whether they are still looking into this matter.
My complaint date is 20th June on Twitter.
My uber id is - ca.[protected]@gmail.com
Contact No. [protected].
I want proper support from customer care so that such incidents do not happen again.

I used Uber cab on July 3rd 5:40 AM from Bangalore International Airport to my Home in Judicial Layout Bangalore, the tariff reflected was 636.6 rupees, break up Trip fare- 397.35, Tolls, Surcharges and fees 239.25.
The Uber cab driver took an alternate route behind the airport to avoid Toll fee payment, please note that the uber driver took the alternate route which skipped toll plaza/booth to avoid toll payment and dropped me my home, during payment i was not able to verify the receipt as the app was stating temporary issue to retrieve the receipt and asked me try after sometime, when i asked the driver he responded stating that his billing machine is off and he cannot get me the receipt and asked me to verify and pay as per the estimated amount which i did.
my complaint is about paying for toll plaza when toll plaza or toll payment route was not taken by the driver.
i reached out to Uber on the app and raised my issue but Uber responded back to me without understanding the issue i'm reporting and stated that fee paid by me is right, however when pointed out at the price charged as toll charges they ignored me.
as i use Uber frequently during my US trips, i was appalled at their response.
i did request Uber to understand my issue however by their responses and ignorance they made me feel like a stupid person this has caused lot of emotional stress and also i'm afraid about my security while taking Uber as Uber does not seem to be aware of the roads their drivers take.
this is a breach of customer faith and poses high risk for customers, especially with the increase in amount of crimes for people using taxi services like uber, i would like to formally complaint on Uber on the customer safety and the extra fee they have charged me when the toll payment road was not used by the driver

Dear Uber Team

I would like to inform you that your Uber service is terrible and drivers are unprofessional.I had done a booking on 8th June around 11:20 pm nearby Maulana Azad Road in front of Vice President House but your cab driver had not reached at my pick point and after that he switched off his phone and I couldn't contact him. So will you tell me that what kind of service it is? now you guys are telling me that I have...

Hi Uber Team,

I have an Uber account and it is reflecting an outstanding payment of 525 Rs. for 30th June although I haven't taken any Uber ride that day.
I ordered some ice cream from Naturals from 'Uber eats' that day of Rs. 525 and made the payment by cash, I do not know what on Earth was the Uber system thinking and charged me the same amount on Uber cabs.

I have written my complaint in the Help section of the app 1 week back and did not receive any update from you guys.

Account name: Isaq.[protected]@gmail.com

This morning I have tried to book an uber go taxi . The fare it showed me was Rs 323 whereas the actual fare would fall between Rs 120 to Rs 150. This is highly expensive and very problematic for us . These people are just looting general public and the government should stop this loot by imposing some restrictions over the fare hike. Please take some actions as soon as possible to stop this loot.

I requested ubergo on 29th june 2018 at 12:00pm from airport to my home. I waited for 1/2 hour after which I tried contacting driver several times. However driver never received my call which made to report the incident to uber help.

Therefore I requested uber help to cancel the trip and not to charge any cancellation fee. However uber never took the matter seriously after 90 minutes of my waiting at airport with my family.

I took public transport at 1:30pm for the safety of my family. However I was charged cancellation fee when reached my home. Driver never reached at the pick-up location although I waited for than 90 minutes. Uber never took responsibility after several follow up.

Do the neeful. I have attached screenshots I took during reporting the incident.

On 4th July 2018 I took a ride from 80 Pestom Sagar Colony, Mumbai 89 to Sampoorna hotel in Malad west, Mumbai. The vehicle broke down near Powai and I had to undergo mental trauma being late evening and heavy rains. I had to book another ride and reach my destination by 12 midnight. For the failed trip I have been charged Rs 205.40 which I feel is not fare. Kindly arrange to refund this amount to me as a good will gesture.

I tried to submit this case in the App but the submit button is not enabled. Hence I am writing this.

I booked a cab from Delhi to Agra (round trip) . At the time of booking, Amount reflected in the app for round trip was 6429.
During the trip my driver asked for 850 (150+666+35)Rupees as a toll amount
which I gave thinking that this amount will be adjusted in the total receipt amount but out of my surprise. He informed me that this cab is booked only for one way and I need to pay 6429 for this trip not including the amount I paid for the toll.
I booked this cab for a round trip. How can it reflect as one way.
Distance between Delhi to Agra is 237 km roughly. According to which Uber charged me 31 Rs/km during this trip.
When I mailed them regarding the same I got no response from them.

Hi,
I have booked Uber cab for drop to Airport, when the trip ended the driver demanded cash and showed a bill of Rs. 1500, hence we paid the cash. But still money got deducted from my paytm also, when I received the bill on my email it was of Rs.1297 but driver had showed the bill of Rs.1500 and took the cash. Request to please look into the matter

These morning I booked a uber. The driver was highly unprofessional towards attending me. The fact that I din't even met him and my uber app showed me up to rate him. How can that be possible without being sitting in the cab n starting the ride. Rather he claimed me that the trip was cancelled from my side. Later on my trip status it was shown that he went to some different place and collected a cash amount of Rs.60/- These attitute was not at all expected. I want these to be resolved soon.

On 30/6/2018 I booked uber cab but due to waiting time I cancelled the cab. The amount of trip was 175.61 INR was deducted from my account. That was about to deduct after trip finish. But I didn't take ride.
I request in uber to help but they said they have noticed the request but so far I didn't receive my money and no response from uber. I am sharing account statement there is clearly mentioned that amount has been deducted along with I ll be shared the chat history which I have done with uber.. please help me regarding the same.thank you

Bhupendra Kumar Sahu
Uber account phone number- [protected]
Mail id- [protected]@gmail.com

Hi

Booking UBER is my big mistake you driver are unprofessional i book uber because my mom was 60 year old but after booking uber driver was near to my location so i personally goes to him and request him to came towards hotel gate but he told to me cancel the trip i am not coming to your location after i told i am not cancel my trip then he shouted on me and giving gaali in his language and behave like gunda. such kind of service you provide to your customer regarding this i am going to police station for complain about your driver

if its possible to you take action against that driver.

Driver Name : Gokul
Car Type Hyundai Xcent
No : [protected]

Hello
I booked a cab for my parents on Sunday at 9:08 am the driver didn't reach at my pickup location when I called him he asked me for book a another cab because I hadn't sufficient time to book a another cab that's why I reached to the driver location by my personal two wheeler vehicle and requested him to come with me on my location but he denied his duty and started ABUSING me by saying that he will not come, because my parents had luggage with them so I requested him again to come at my pickup location but he asked me for cancel the ride and abusing continually I didn't expect such behavior from a uber driver he cancelled the ride in anger here I am attaching some snapshot with details of cab booking confirmation and driver's vehicle number please take strict action against the driver
Thank you

I want to complaint about a driver's behaviour, my name is akshay.I booked a ride for my parents on sunday i. E., 8th July, 2018 at 9:08 am from jagdamba nagar, jaipur. The driver didn't come at my pickup location when I called him he asked me to book a another cab as I hadn't enough time to book a another cab I reached to the driver location by my personal two wheeler vehicle and I requested him to come at my exact location with me but he denied and ABUSED me, because my parents had their luggage with them I requested him to come at my location but he didn't listen me and continually abusing me and he cancelled the ride in anger I didn't expect such behavior from a uber driver
So, it's my humble request that serious action should be taken against this driver.
Thank you.

AJAY ARORA
Date of incident : 6th July 2018 Friday at 1.31 PM
Cab booked thru Mobile - [protected]
Cab booked for Delhi AIrport

It was a non cash trip linked with Paytm. Driver asked for Cash Payment of Rs. 480 as Paytm was not working for him. I paid in cash and as soon as he left. it is found that payment of Rs 432 also deducted my my paytm wallet. as I have to catch the flight, i registered a complaint thru "HELP" in UBER. To my surprise, UBER reverted back that as the cash payment is out of their system, they can't help which is rewally an obscene wherein there is clear dual payment happened Customer care executive neither ready to discussed it with driver nor they are ready to share the Driver's number to dealt with him directly as app does not share the Drover's number.

Request to look into this issue and refund the extra amount charged.

(ajay arora - mobile [protected])

Hello uber,
Why my credits are not used in last trip, receipt shows the deducted amount,

Trip cost- 67.82
Credits- 36.75

Total 31.07

Please update the invoice

I don't want any financial loss happened with cab driver Shivram.

As his phone reflect the amount 67.82

And my account reflected 31.07

And I paid the balance amount to him

Seema Rawat

These guys are worst than you think. They are like ghost, you cant ever find them, there not generating my GST invoices since one month and i've to submit the same to claim reimbursement from my office. I am contacting them repeatedly by only possible mean that pathetic uber app. Every-time i contact them, i get a computer generated response that i can download the same from uber site in My trips option, . I am tired of telling them that option there is disabled for my last trips of 1 month. But those guys are so dumb. You cant call them you cant text them. When they want then you'll get a computer generated response. i am pulling this thing to court. They harassed me like anything. I got burst out of making them to understand only one thing again and again.

Hello

i am Dependra Rathore From Jaipur
my registered phone number on uber is - 91 [protected]

I have ordered food tomorrow by down town jaipur (meals ) order id 8D626

i have receive food with late delivery as food gets cold and it smell like sour as it get wrong
i immediately call on ubereats costumer care but they said i can’t help in this we will take care for next order and also i have send messages to your uber eats but they haven’t reply me till now .?? i don’t know how you help costumers even you not able to reply them in time. as swiggy help us immediately in such moments

so it means my money get waste as we have throw all the food in garbage box

now i just want my money back
hope you will help me, if you won’t then i should take help of consumer court they will definitely help me

Thanks
Dependra

My email : [protected]@rajputarts.in
phone no . [protected]

Uber has disabled promocode application without any reason.They told they will lift it after placing some orders .i have been placing orders since then and yet the ban has not been removed.Also they send misguided messages to me regarding offers to apply but once i order the offer gets not applied say promo codes are banned for this user.If its banned wht are they sending the codes to confuse the customers if they dont have plans to remove the ban which they placed for no reason at all.