Uber India Complaints & Reviews

Dear sir madam.
Since last few days i have observed a thing in uber.
When you start booking the cab it shows a lot of cabs nearby. However when i confirm the booking it connects me to cab which i find 5 to 6 kms away from my location.
When i want to cancel the trip it says that i will be charged for cancellation, even if i try cancelling immediately after booking. It eventually takes 20 to 25 minutes for the cab to reach me.
Can you please look into the matter?

Thanks,
Nilesh

Today(06/29/2018) i booked uber cab. When i called to driver, driver asked me where you need to go, on that time his voice not coming well, so i told him your voice is not coming well, come at my location quick. suddenly he told me if voice is not coming so i am also coming. Than i asked why so just come here quick. he started abusing on me.
I am not thinking it's good way to talk any customer, Driver name was SARJEET
his contact number is +91 [protected]. i want to take a legal action against driver. he was not professional.
Uber is ### service about UBER's DRIVERS. They always uneducated, unprofessional.

On June 25, 2018, I (Uber ID is Veera S) had booked a premier intercity trip to Sri City, Andhra pradesh from Chennai, Tamil Nadu. S. The trip was accepted by Uber driver Mr. Kaja Moideen at 11:31 AM. However after arriving at the gate he asked for details and was hesitant. He reluctantly drove about 500 meters and then he said he does not have original documents required at the Andrapradesh checkpoint and has Xerox copies only. He spoke to the "owner" who was out of town and original documents cannot be obtained and so had to cancel the trip. He dropped back at my house and driver CANCELLED the trip. Subsequently, I was back in the Uber que and few other drivers accepted and cancelled as well but without charges.

Afterwards I noticed that my credit card was charged Rs1050 for the trip charged as "Minimum Charges" which is wrong as the trip was cancelled by the Uber Driver.

In summary,
1) If the driver CANCELLED the trip because he does not have the original documents and Service was not provided, why am I being charged Rs 1050?
2) I have reported this immediately and many times afterwards through the app as well but I have not received any response or refund.
3) No other escalation or Customer Complaint Mechanism: There is no telephone number or email ID for Customer Complaints for Uber India.

I ask for a refund and apology

I had booked an uber pool in the name of ashish at 8:29 am on 29th june from the close south nirvana country gurgaon to dda flats kalkaji. When i called the driver to find out where he was, he asked me where do i want to go. When i mentioned kalkaji he told me to cancel the booking and rudely said that he will not come. Hi s name was vipin and it was a maruti car.

I had to book another cab, but 377 rs. Got deducted from my credit card along with the cancellation fee of rs. 42.

Kindly refund my money.

The driver cancelled the trip and he could not contact me for the trip.
Since then i am using ola cabs only as while booking uber cabs the pending cancellation charges of rs. 42 is being levied against me without any fault of mine.

If you kindly reverse the cancellation fee then i may use uber cabs too.

Please confirm your action on my email [protected]@gmail.com

I have booked uber taxi on 19th june 2018 from trivandrum central railway station to dpl junction trivandrum,. The driver accepted the trip and after 5 minutes he cancelled it. But uber charged 42 rupees from my account which i have not paid. I am not ready to pay the cancellation fee as i didn't cancel the trip. But after that whenever i start using uber one message is coming saying that you have 42 rupees balance to pay and you have to pay it with this trip. This is a type of cheating which i never expected from uber. So i request you to settle down the matter

I was accompanying two patients along with myself from naturoveda health centre park circus to garfa. When i suggested a more efficient route from the one displayed on google maps, the driver stopped the vehicle and threw us out of the car in the middle of darga road (Park circus). I must also point out that one of the patients was a senior citizen. I have already commented on uber support from the app but haven't received any reply, even more surprising is that uber is charging me rs. 64.75 for this "trip". Since uber does not show car details after a trip on their app, i am only able to remember the last 4 digits of the license plate = 5995. Date and time of incident: 28/6/2018 - 12:43pm, screenshots are included...

Hi i'm sanju kumar, i have scheduled uber cab on[protected] at 22:15, the driver had sent his details at 22:15, when i called him, he told he dropping one customer and needs 20 mins, i said ok, he came 30 mins late at pick up point, and when i'm approaching the cab, i received a message saying my booking cancelled, then he requested me to book ola, he told as he can take booking from uber for next 20 mins, he also told me that the cancellation charge from uber will not be charged to me. As i had to catch flight so booked ola. Later i received a message from uber to pay rs.157, as cancellation charge.
These are the driver details from ola receipt.
Name : basappa. R
Vehicle no. Ka 41, c 0360
Crn.[protected]

Im using uber since the time it was launched in india. Their services used to be good in the beginning but now their services are becoming worst day by day. As soon as i book a cab or after sometime either the driver is cancelling the trip or asking me to cancel it. Out of 50%, 45% drivers are doing this. I pre booked a cab few days ago, for a particular date and time, for airport. Though i pre booked it the driver didnt come at all and the drivers cancelled again and again.in the end i had to go to the airport by myself in my own car. I almost missed my flight thanks to uber and its drivers. Uber’s services are below average.

I booked your cab from station rd panbazar to civil hospital, shillong... Driver name bajendra, hundai eon vehicle, phone no. [protected] amount to be paid was showing rs. 1803/- it's inclusive of all the toll amount. But driver suddenly stopped at toll gate and forced to pay the toll amount 95/-or else thretened me to get down from the car that to middle of the road. And he also washed car by my aunt when she was vomiting. She told him that uncle's security gaurd will washed after reach there.. But the driver stop car in a patrol pump and ordered her to wash with a plastic bag.
I want the amount back to my paytm no [protected]

The last cab that was allocated at 8:05 pm by my brother in law mobile number [protected] had a very bad incident. There was a tyre wheel of our car kept in the dicky which would be approximately rs.6000, when my son went to pick it, he lied to my son that it was his tyre and took it with him. As we were attending our father in law who is a stroke patient, he used the opportunity to take the tyre away with him and also he went away without paying the change back. The trip cost was rs.61.07, we gave him rs.100, he moved the car in hurry without giving the change and also the tyre worth rs.6000. When we went behind him when we realised that he has cheated us, he took high speed in the car and moved away knowing that we were behind. This is a very bad instance by uber driver... We have never encountered such an instance with uber or ola driver in the past.

Hi,
I'm isita mukherjee from kolkata. Yesterday i have booked uber cab from esplanade. The cab driver call me from ([protected]) no. And told me, he will be on the spot within one minute. But, the app show me that the trip is cancelled and then also the app also show me to submit the rating. After that, when i have look forward another cab from uber, then it was shown that "you was not paid full amount to the driver, so you have to pay more 45 rupees. When i call the driver ([protected]), he said wrong number..
So, i have to wait a long time with luggage, never get a cab and also i have to pay penalty next time..? It's very very unfortunate and shows the irresponsibility. Plz settle the matter.

Yours sincerely,
Isita mukherjee
(Mob: [protected])

Currently i am travelling from ypr station to my home vichel no- KA41A1066 driver name sureahkumar. He is denying to switch on the AC. EVERY TIME I am suffering like that only in uber and they never sorted out this matter even they dont reduce the fair at all due to this issue.
Riding Date -27th june 2018 5pm and car quality is not good as expected.

I took ride from thakur village, kandivali to golden nest, bhayander for which estimated fare was rs.197, for which i had made the payment through paytm. However, on reaching the destination, the driver asked me for cash payment saying payment was not done. Since i did not had access to my phone at that time, i paid the cash rs.200 to the driver but later i checked that the payment from paytm was also deducted. When i made a complaint on help section o[censored]ber, they denied refund saying payment is outside the uber system. I had similar issue earlier where the driver had taken cash of rs.200 instead of rs.171 saying he does not have change.
I came to know about similar instances by many people including few of my relatives and friends as well.
Since the drivers details as well as their accounts are available with uber, it should recover the amounts from them and refund to the customers, which they are not doing.

I took a trip with uber on 23.6.18, which cost ₹300.94. For some unknown readon, the linked card payment did not immediately go through. But later, the amount was deducted from my debit card account on 24.6.18.
But when i tried to book an uber again, the amount was shown as outstanding in the app. So i wrote to them and submitted a bank statement showing the deducted amount. Uber customer care wrote back that the statement did not have enough detail. So i submitted another statement showing merchant details, clarifying that the amount was paid to uber but now their customer care is not responding. The status of the payment on the app is still outstanding. I have no way of getting out of this situation unless i decide to pay them twice for one trip. Frustrating and unfair.

Today i booked a uber from sec 51 to bhuteshwar mandir at around 9.56am. N numbers of calls were made on mobile no.[protected]. The driver did not pick up call even when tried from different nos. Ultimately after waiting for 25 mins the booking was cancelled by me around 10.26 and was charged a fee of rs42 dye to the callous n negligent behaviour of the driver. You are requested to look into the matter and cancel any charges levied

Hello sir,

I have been raising multiple complaints and constantly notified to uber support about this incidence but they straightaway closed it without any resolution.

I was charged 80% of fee for not even taking a ride. This was due to glitch in their system and they are not accepting it. The driver got away with the free ride and was not picking up my call after repeated attempts to cancel trip. He drove away without even attempt of calling me back

I have all the evidence to prove my point but the service uber opted for customers is not helping to go to the root and resolve it.

Please help to get this resolved.

I booked a cab on 24th june from banglore airport to veracity plaza - oyo 11, 11th cross rd, maruti nagar, 1st stage, btm layout, bangalore. On application the fare shown to me is 819rs so i booked the when i reached the location driver demanded 2280 rs which is near to 3 times the promised time he i try to humiliate me as m from different state. I try to contact uber but they didn't revert me that time so i have to pay them 2280 rs by cash m when i complained regarding this to uber they just blocked my account or didn't showing any trip. Even they didn't mail me the bill. They are not helping me out. I have the screenshot of that booking. And the promise time. [protected]

My name is srinivas prasad. My mobile no [protected]. Once i had booked a uber cab a month before and the cab driver accepted my booking call for a ride. But there was a difference between my shown waiting time and actual time it showed after the booking is done. So i cancelled it hence there was a more than 30 minutes waiting time..! Because of this they have blocked my booking and they are not at all customer friendly as i am not getting to reach the customer care. This has caused a lot a inconvenience and unnecessary disturbance. Please take this as my complaint.

I work in bangalore and usually walk back to home after work (Address and company to be kept anonymous for safety reasons). Today was like any other day untill i became a victim of eve teasing by a uber driver, who not only made vulgar expressions but also followed me till i reached home.

I hope you understand the gravity of the situation and take action accordingly. So far uber has served me well but i will never have trust in the company again if it doesn't take any action against this person. M sure uber would not want further molestation cases and will take action to prevent the forsee treat.

Cab number - ka - 54 - 5236