Uber India Complaints & Reviews

I have booked a taxi by Uber APP from my mobile on 9th July, 2018 morning from DDU marg to T3 terminal, Delhi Airport. After completing the trip I paid the amount in cash to the Driver. After one month when I returned from abroad I try to book the taxi from Uber APP. To my surprise the payment for 9th July trip was showing pending against me. After that I was not able to book the Uber taxi. How to approach the Uber as there is no helpline number.

I m unable to login to my account from long. I forgot my password also but if i m entering otp then also not able to log in.
This is my second complain and no one is able to look into my problem. This is really frustrating and this way i think you will lose 1 lyal customer.
My email is [protected]@gmail.com
And phone no is [protected]

This is detail of my account on uber.

Urgently need action.

Uber drivers have started an unprofessional habit of starting the trip without us boarding the cab, and then travel a certain distance and end the trip.

This amount is however refunded but looks like uber has an unethical practice that they themselves seem to entertain their drivers to practice as this not only increase uber's market stand and also looks like drivers get incentives for number of trips taken per day. (Even if it means they start and stop a trip without actually dropping a customer to their destination).

Would want to sue uber for this poor service they are providing and need to know how and what they are doing to avoid this experience.
Even though these drivers are third party, uber is responsible as a service provider to answer my questions.

I then had to actually click on emergency button on my app even if it connected to the police to know why the driver was going on the trip without me in it. Or did he pick up someone else? Who will be responsible if the driver is upto something illegal, will the rider who is actually supposed to be in the cab also be responsible for any law that the driver may break criminally?

Trip : 4th july 3 :53 pm bangalore

On 31st july booked uber tax for travelling from koramangala to nelamangala,

After waiting 25min, vehicle reached at spot vehicle no ka05 4626 etios,
Driver name chetan,

After reaching spot driver asked me to cancel the booking and give the amount directly to him he will drop or look for another booking.

It was an urgent trip i could not resist, i cancelled uber booking, paid 1500ruppes for dropping at nelmangala,
He said if payment made through uber he will get only min commission that is the reason he want to do so.

I have been traveling with uber for an year and a half now and i'd always given all kinds good, better, best and bad, worst and ugly feedback of my trips. Uber hardly responded to the feedbacks and most of the complaints were related to driver profile not matching to the actual driver who comes to pick up - 40%
Drivers talking on the phone while driving and missed many accidents and had accidents - 40%
Others - 20%

Uber customer support instead of correcting routed my number to the drivers and the driver used to call be and threaten me. When asked uber they confronted that they are cross checking. Is this the way they cross check?
Uber think refunding the amount will subside my feedbacks but this went on for a while and one day there was a worst incident of my life, the uber car was smelling of dead animal and smell of blood and i the driver refused to open the windows and cancel the trip. I could not stop the and get down as the doors were locked and request the driver to drop me off the to the place where i can see population than an abandoned junction. After 20 minutes he dropped me off and refused never cancelled the trip and i was charged for the trip. I raised an emergency via the uber app, but in vain.

I logged a complaint with uber and they instantly blocked my account. I have been following up with them for a response for such nasty action of theirs via various sources, but till date no response. This is a question on integrity and i need a response as to why did they block my account without nay prioir intimation.

I am uber partner with number plate mh01 cr3625. Currently my driver at night shift is facing issues that he doesn’t get pickups despite being online. I use to think that he is is not working properly. I checked the surge and to my surprise der was no surge no where. Poor driver after doing night shift came back and started doing morning shift again the same issue no surge. I am worried now whether I should change my parter as business is running low. Aldo your call centre agent whom I just spoke today 1st aug 2018 at around 2:26pm is useless and not appropriate his name is Vijay as he told me. Please do let me know.

I am ignited to lodge a complain against uber india servicing at guwahati city due to their incompliance to my trip from guest house, assam engineering college, jallukbari to lgbi airport, guwahati at around 7:38 am on 30th july 2018. While after confirmation my booking for this trip they sent me a taxi bearing registration no. As01h6825. I contacted the driver two times to come to the pick up point and waited upto 8:05 am. Seemingly with an ill intention to sabotage my time bound flight, the driver responded that he could not be able to come to come to my point. Unconditionally, i am compelled to book another service provider. Just after that a taxi bearing no. As25cc6162 came near to me without noticing me for the new driver at 8:08 am. I did not accept his offer and got into the newly booked tax. Then i got a message from uber that i have to pay rs.42 as cancellation fee in the next ride. That amount is a matter of triffle as compared to their i'll intention to sabotage my flight. Please resolve the issue of such irresponsible service despite the inconvenience of the customer.
Thanks
Tekeshwar konjengbam

After one books a cab, many drivers now wait for a user to call in order to forcibly ask and find out the destination of the planned trip. If they do not like the destination, they simply cancel from their side and uber routes another cab. This is increasing the wait time for the user significantly.
I got subjected to it twice in mumbai at 8:30pm for the same ride making my total wait time to more than 20 minutes.
That for a 50-60 minute ride.
There needs to be penalty on erring drivers who cancel and the same be compensated to the user who is suffering extra wait period.

I'm prerna tomar i have a car, today on 30.07.2018 your one taxi with no up32kn2763 at high court collapsed with my car as he drove so badly in rain. I got dant in my car.
Kindly do something in this matter or i'll register fir with police as they drive so badly on road. This is unacceptable as most o[censored]ber drivers drive very badly, without any indication they turn anywhere.

I live in lucknow.

I hope you will take care of this matter and issue rules for the same.

Today (30/07/2018- monday) about 2'o clock i booked cab from tambaram to chrompet, chennai. Driver name balaji maruti suzuki swift cab number tn05ba1181 and he was in another trip to drop a customer near vandalur but still he has accepted my booking when i contact him he dint respond properly and he said me to cancel the booking that he want to drop a customer near vandalur. I request him to cancel my booking and refuse that he already has so many cancellation and also he get penalty charges.

This is second time i am facing same issue with uber cab drivers and finally i only cancelled my booking and i also charged penalty for your driver careless mistake. Please ensure that charges has been removed from your end. Kindly take a step against cab driver. Thanking you advanced.

When you are hungry and you head to a hotel. You ask for the menu and you are left with only few options to choose from. What will you do?

Obviously choose from the options you have and pay for it. Price of the food remains the same.

Similarly, in case if you are planning to rent a cab and in an hurry during peak hours. Uber will charge you the amount which is 4x times of the regular fare.

What is the philosophy behind charging extra during peak hours?

Booked taxi around on 17.07.2018 hrs at 10.45 hrs. Taxi number with driver jubair, hyndai from international delhi airport terminal 2 to 31 deepali enclave, pitampura, delhi 110034. The total charged was rs 997.00 where as it should not be more than rs 550.00. The payment was done by paytm therefore i could not see this charges. When i was review my trip it was observed that the trip was as per record from international delhi airport terminal 2 to pocket 11, janta flats c-689, mathura road, okhla vihar block c jamia nagar, jasola new delhi 110020. This address was not given while booking was made by my mobile no [protected]. Request kindly resolve the issue and correct the address as given which is 31, deepali, pitampura, delhi 110034 and correct the bill accordingly.

On 29th june near about 4:40 am i booked the cab and contacted driver. Driver said he ia coming. I was waiting and waiting. I didnt see the cab moving. The again i called 8-10 times but the cab driver didnt pick up the call so i had to cancel the cab as i had to catch train in yeshwantpur bangalore. After canceling they had sent an email for 41 rupees. After reaching my destination i called customer care and got below message. But didnt get a call.

äuberñ thank you for your interest in uber. Our representative will call you shortly. For more information - please visit our office 367, nal wind tunnel road, ammanamma layout, rustam bagh layout, bengaluru - 560017.

On the way to my location the driver o[censored]ber cab (Cab no wb049419) has harassed me sexually. Without my permission he changes his route and then started harassing me by pressing my penis and then tried to kiss me. Then i called the local police station but i haven't get any responses from there. Then in a signal near paikpara (Kolkata 700037) i come down from the cab by giving him some other excuse.

I booked for uber pull on 18/jul/2018, it was showing 59/- inr initially, but later it showed 79/-, i found my selection o[censored]ber pool changed autometically to uber go and driver confirmed same, but i clicked particularly on pull only. So, refund the additional cost. I contacted uber customer care but they refused to return of overcharging. Now, uber india has a new policy to cheat customer, they showed a price o[censored]ber pool but later charged for uber go. This total cheating. And, there is no customer care no. O[censored]ber.

Cash fare i expected to pay: 59/-
Cash fare my driver charged to pay: 79/-
Invoice number: xelklfaw[protected]
Invoice date: 18 july 2018
Place of supply (Name of state): assam
Hsn code: 9964

I was put through 45 minutes of inconvenience by uber today. I came out of the airport and i had about inr 1200 in the paytm account. 4 drivers cancelled on me just because the destination was not of their desire. Upon the booking of the 5th cab i get a prompt that my balance if inr 400 which is insufficient balance to book a cab. Apparently uber has gone ahead and blocked the minimum balance and a sum of 350 over that based on some new scheme which popped up at that time. I had no intimation of this till that moment. The uber personnel who stands at the cab pick up area also was not aware of these and he does not have any details of how to contact uber like us all. After searching for some time he gave me an address of contacing uber which i need to try tomorrow as the office is closed as of now. Uber is bangalore has been a trouble to many o[censored]s. One more family was having cancellation issues at the same moment. I want the company to be more responsive and responsible for their actions. At last i took the reliable airport bus service after wasting so much of my time on a saturday.

On 22nd of july, received a message on my phone from hdfc bank which says “thank you for using debit card ending 7075 for rs.6437.68 in san francisco at uber *trip n6w7t on[protected]:22:55:14”

While i was very much at my home and my debit card was with me, i was shocked to see this message. Then quickly re-checked the transaction using hdfc internet banking and it also showed same.

When logged into uber and checked past rides, i was shocked to see that someone in the usa has travelled from x to y location, and the charge has been deducted from my debit card.

Without any second thought, called bank to report the same and also to block the debit card. But all the trials had gone invain, as the so called “24*7” executives are available only till 8 pm.
To stop further transactions, hotlisted the debit card through hdfc net banking.

Then mailed uber regarding the same, with the proofs (Screenshots of the ride and deductions from bank account).
Got a reply from them saying, they are investigating the issue. But till now, no update has been provided, even after multiple reminders!!

P. S: the very next day, i. E., on 23rd of july, have visited the home branch of my bank and complained regarding the same, by filling cvf form.
We were informed by the bank that it takes 7 working days to come with a resolution. Waiting for the same.

What irritates us is the negligence o[censored]ber and the security breach that happened. Just because we have saved details of debit card in payment options, made a stranger misuse it. This can happen with anyone. What pisses more is the irresponsibility o[censored]ber, by not even coming back with an update after 6 days of complaining.

1. My accounts have been debited for trips i have never taken. Customer service is not even listening and no resolution. Cancellation charges has to borne by customer if he waits for 45 mints on road and become fedup

A new problem as mentioned below :-

Have u ever heard uber does not take passengers from some country's capital international airport. Delhi has three arrivals t 1 2 & 3. I experienced awful in t 1 and 2.. But recently at t3 when i experienced this i thot to bring it to public forum and uber. There comes no cab to t 1 & 2.. The waiting period is 45 mints sometimes and when u call cab driver he says cancel... Imagine 45 mints and u hear.. Just recently at t 3d... There is no uber funny... Whats happening with uber. I pay around 360 - 400 from my home in gurgaon to t3.. While coming whether in afternoon or evening or late night its over 700 inr...! Way to go uber..! Stop ur services i[censored] can't handle indians. No cc number to explain real time.. Waste time in apps.. Solutions come in favour.. Count yourself lucky

Today morning i booked a pool ride from sanjivpally kolkata 700034 to panchnantalla, howrah maidan and app was showing 210 rs for the ride. The request was picked by swift dezire driver (Mob. No.[protected]). I have guided him route also and after 3 to 5 min he called me and said that i canceled your trip becouse of some accident case i am taking patient to hospital. Its fine but after leaving his phone another call came from driver of hundai xcent (Mob. No [protected]) and enquired about location. The cab arrived and i made my trip. Afler leaving the cab i found that in place of 210 rs 416.40 rs deducted from my pay tm account. I didn't find any reason for this. Please look in the matter and inform me accordingly.

I requested Ubergo on 26 July 2018 around 2.30 am from Indira Gandhi international airport terminal 1D departure. I called multiple times to the driver to reach the destination but he didn't pick up the call. Though he picked up once, he disconnected after hearing the destination place to be reached. Please I request a refund of cancellation fee for cab.