Uber India Complaints & Reviews

On 21/07/2018, I booked one uber pool cab number PB-01-B-3171 from sector 42 chandigarh to sector 20 chandigarh. Driver name was Karam. I was waiting at the location for cab. Driver told me that he is at Pick up point. I told him that I am already standing there and where is your car. To my surprise, I got a trip cancellation message from driver.
I booked another pool cab from same point for same location, cab number PB-01-B-0199 from sector 42 chandigarh to sector 20 chandigarh. Driver name was Naginder. Same thing happened again. Driver cancelled the trip himself.
My important meeting was missed. Is this the service o[censored]BER. In both cases, trip cancellation charges were charged to me. Please revert it immediately, otherwise I will be forced to initiate the deficiency in services legal path. This is not expected from a company like UBER

Hi,

My Self Naresh Bunari and yested day i had booked a uber cab from healing touch hospital to tirumalagiri cross road it is about 6 kms distance and cab came after getting into the after 2 kms ride driver asked me where you want to go i said tirumalagiri he said it is showing nalgonda district tirumalagiri it is about 40 to 50 kms i dont know how the drop location and he said it is showing the charge of 3000 rupess i was shocked and asked him to stop after 2km's of ride he was stopped and i was asked him to stop the trip after he stops the bill they charged 1260 rupess i was asked the driver why i need to pay the money for 2 km's 1260 rupees he said that there is drop location you wrongly choosen that is the reason you have to pay, he was fought with me and he took 1260 rupees for 2 kms and what basis you people charged that much amount for 2 kms 200 rupees or 150 rupees are more refund my money
my mobile number is :[protected]
alternate number is :[protected]
Driver name :ghouse
i was paid through cash and please return my money to my account and below are the accountdetails
Bank name SBI
account number:[protected]
ifsc code:SBIN0004698

I had booked a share cab (uberpool) on 16th July, 2018 that was Monday from Koramangala to Hulimavu in Bengaluru. I was keeping a track on the route he was taking throughout using the route shown to me on my phone but later I realised that the driver had completed the ride long before even reaching my destination and was taking another route. When I pointed the wrong route he kept on driving without listening to me even though I tried telling him the correct route. He finally stopped the car at secluded place kms away from my destination and when I refused to pay him half of the amount because of him not dropping me off the correct location, he tried to reply back at a very rude tone and was trying to physically snatch the money from my hand.
I had never expected to experience such a traumatising cab ride by Uber.

My bag was left behind in the cab, when i got down s heavy traffic and before i could pick the bag the vehicle moved away.
I have been tryinv to contacg teh driver desperately on the njmver provided agaibsg his name and also through the section lost item- contact driver
Number is [protected]
Driver name - bhanu
Vehicle number - DL1RTA1695
The driver has been constantku cutting the calls

On 8 July at 11.19pm I hv taken trip from Bangalore airport to Radha Hometel, Whitefield. Driver name Sanjay Kumar & car was Dezire. I paid appox Rs 1200 to Driver. But after few days when I gone to app to take receipt, I found that my trip shows cancelled trip. Later thru App I called Driver and he agreed to send me receipt on WhatsApp but he has not sent. After that he is not picking phone
Pl help me for my receipt from Driver

Your customer service really sucks uber. Moreover your partners are cheater, I have paid the whole amount and still outstanding balance is showing and I have texted to the Uber customer care, they didn't even reply and I have the proof that I have paid for every trip I took. What type of customers service you are providing, it is the first international company in which there is such a poor customer service. Uber fix my issue on priority. At first the fare shows Rs 65 and after the trip ends it shows Rs 89 which I have paid to the driver but still outstanding balance of Rs 65 is showing. I have given the screenshot of the amount to your so called customer service and those people didn't even reply.

Totally DISAPPOINTED with UberCabs #UberCabsIndia #UberBengaluru #DaraKhosrowshahi I would like to understand what responsibility do you people take towrads safety of women???

I had booked a ride on 18th July 2018 at 9:32 am and was dropped at the destination at 10:40 am, and the driver definitely tried to misbehave with me by locking the doors and not allowing me to get out of the vehicle finding it a secluded place, he forced and asked me more money.

As it was Uberpool #UberBengaluru ride, earlier he had behaved rude with one of my co-passenger as well to which she gave a befitting reply before getting down, as there were 2 other members present in the cab during that time, so he stopped his stupid*ty there.

BUT as I was the last drop, he leveraged the situation to his advantage.

And you mor*ns without having a customer support where we can report or contact for real time problems for which immediately appropriate actions can be taken, definitely make us insecure to chose #Uber #UberCabs UberTaxi Ubertaxi @Uber in future if we get saved or escape from your blood*y drivers.

Luckily as I was saved by a security guard of the building and rushed into the building immediately by security person's intervention.

Today I see this email, that I've outstanding balance to pay. Inspite of me raising a complaint against the driver immediately after getting out of the vehicle in you so called [censored] #Uber application which I don't think anyone even would take care of.

I need an immediate action to be taken on this, kindly contact me immediately to solve this issue.

I can do this issue public, but as I'm here to seek help from #Uber for the inconveniences I've faced recently because of your #Uber poor service, and not be malign or influence anyone but if I don't receive any help from #UberBengaluru #Uber #Ubercabs at the earliest by 6pm IST today, then I'll definitely make everyone aware of the poor service that #Uber provides.

After making a successful payment of the complete amount through Cash, the driver started misbehaving with me, locked the car doors and did not allow me to get out of the vehicle. Luckily my building's security guard came for help and rushed to inside my building. Now that I open my email, to my Shock, I see there is an outstanding balance. What the [censored] do you people actually think of yourself?First of all you j*rks do not have a customer support where we can address the issue on real time basis to get an immediate action taken. Inspite of me reporting the issue in the application, which by default has few options to chose from, there has been no action taken against the driver, rather UberCabs #Uber charges me an outstanding amount. I would like to know how are you people #DaraKhosrowshahi #UberIndia behaving so insensitive towards women safety?? I need this issue to be solved ASAP, inbox me to communicate and discuss this ASAP.

Also not to forget as 2 passengers in this UberCabs Uberpool #UberPool ride were local kannadigas, the driver behaved well with them but as the other 2 o[censored]s (me and the other lady) were non-local, he misbehaved with us, he also mentioned to me to leave Bengaluru and threatened me that no hindi people are allowed and only Kannada people's place this is. So, here I demand an answer from #Uber #UberBengaluru is there anything as such in your policies as well??

I can be reached at [protected]

I signed up and placed my first order on ubereats, it was all good.Whenever I try to use a valid promo code for Uber, I get the message “Promotion codes are not available for this account and all trips will be charged at full price”. It has been over a week but their customer service is hopeless.My mobile no is [protected].

I have signed up using another account and its gvng the same errror message .They should shut down thier operation in India

Its a fraud.

This is regarding uber pool.The company has charged me for the full trip which I have not made.I had to get down before my destination because after picking me up from Worli, I was going towards Nariman Point and had reached Pedder road when a call comes to fetch a passenger from Tardeo A.c. market.Now if the driver has to pick up someone from outside the route then I am not going to reach on time.I would have been 40 minutes late if I had completed the ride.The pickup should be enroute and not from anywhere.I had got down and took a taxi to my destination.

I have made an attempt to make payment through uber eats but it is saying the restaurant is busy and could not take order please choose another one and after the restaurant is free i have tried to make an payment but surprsingly the amount around of 700 rupees lost and it is shown that i have made 10 orders in uber of same amount of 70 rupees and it is showing on hold in paytm wallet and it lead to left me hungry at the time of placing order. i dont like the procedure you made to reaching the customer payment method. I want my amount back. My paytm number is [protected] and though i didnt got any message from uber of placing order

I, Atul Panse, had hired Maruti Suzuki Swift Dezire through Uber for trip from New Panvel to International Airport at Mumbai. Driver Gurunath accepted the payment of Rs 910/- in cash against the actual charge of Rs 904.11 for the trip. Now the Uber App is saying the payment of Rs 904.11 against the trip is due from me. I am not able to reach the Service Provide as it has not kept any phone helpline for car riders. I had posted complaint through mobile app a few days ago, but there has not been any action. Request you to take action for the resolution of the issue & the unnecessary harassment faced in not being to hire the services any further.

Hello, I have been a regular customer o[censored]ber more than an year now. Today morning, I was charged an almost 1.8x surcharge on my fare when the screen initially displayed just a Rs. 384 charge without any indication of surge pricing. Rs. 593 (the fare I had to pay when the driver ended the trip) is an almost double increase without any fair notice. Incidentally, I had sufficient money, however if I didn't, I would have been left stranded with no money. My issue is not with surge pricing, my issue is with its completely random operation with zero notice to the customer to prepare for such a charge. This is contrary to basic principles of consumer protection against price gouging & fair notice to the consumer. I implore Uber India to refund the extra money charged, or I shall be forced to initiate an appropriate complaint at a Consumer Forum.

Hi, I’m Mr Glenn Dmello.

I write to you, to bring up this issue of rash driving by an uber driver.The driver of car no. MH-46-AD-2326 who was rash on the road and was rude while rectified. I have also clicked a picture of the driver.

Please let me know incase of any query.
He really pushed me to raise this up with the company. Are these the kind of drivers you hire/partner at uber?This is how you screen your people? Uber doesn’t have even a platform/ mail Id displayed anywhere to address these issues. No wonder the drivers are arrogant

Deeply concerned,
Glenn
[protected]

Today at about 10:30 am on Middleton Street, Kolkata, I booked an Uber (pool) from near 4/2 Middleton Street Kolkata - 71 to Indian Institute of Engineering Science and Technology, Shibpur through my mobile phone app. I was asked to wait for about a minute, the driver's name and the car registration plate number came on my mobile screen and a message kept on coming that the car will arrive in a minute. After waiting for about 6-7 minutes, another message came to my mobile that 'the trip has been cancelled'. The message also told me to enter all details once again in order to connect to another driver. I was in a tremendous hurry and could not wait for 5 more minutes and therefore took another street cab to reach my destination. After an hour I found that Rs. 47.25 was deducted by Uber from my Paytm account. The trip was cancelled not by me but by Uber itself and hence Uber should not charge me. I got harassed first by waiting for more time on the street due to no fault of mine and then again unethically money was deducted as cancellation fee from me although I never cancelled my trip, it was cancelled by Uber itself.

Unfortunately Uber experiences are turning out to be awful. Driver booked from [protected] on 17/8/18 at around 9:05 from Gachibowli has refused to drive when he found out the destination location. He asked us to get out of the car. He also said we can happily conplaint. Shame on sich drivers who don't care about the customers.

And then in 10 minutes time another driver surprisingly called and said he is waiting outside the apartment and asked when we wpuld come out. We said 5 minutes and in 2 minutes he cancelled and went away.

What an awful experience.

Hi,

I am staying in Ahmedabad and booking the cash on daily basis through your application, today i have booked one candidate for my destination i.e.new ranip and for that your driver had called up and then he switches off his mobile. For that time Uber has charges me something 38 for cancellation and then after i have booked the second can which was for the same location, repaditly the same things happened, driver had clearely deniend to come at the location and suggestion for the cancellation, please clear the thing why should people take cabs instead of auto as they are easily available at all location and that too in low rate.

I think, i was wrong that i was suggesting the people to use Uber, this is too pathetic and will never suggestion anyone to book the time with you.

Thanks
Vikas
[protected]

I have taken uber share ride on 14/07 from CP to ISBT Kashmiri Gate and paid cash to the driver. Inspite of that Uber has charged my paytm account without my consent and are not replying properly to my complaints. My account is by default set as cash payment to driver names Rohit with mobile number: [protected] and over the call also he asked me if the mode of payment is cash then only if will come to which I have told him I will be paying cash only. Instead of checking with the driver Uber has without my consent deducted money directly from my paytm account. And since they do not have a call center Its hard to get any concrete solution. This is the second time they have over charged me unnecessarily and then they do not even provide assistance. Trancation ID of paytm is [protected]

On 26th May 2018, I traveled from Bangalore International Airport to Ramamurthynagar signal. The charges of Rs.686.20 were debited twice from my Paytm account. I took up with both and the issue remains unresolved. Uber confirmed that the one charge will be reversed but nothing happened. Paytm says only Uber has to resolve.

Screen shot showing multiple debits is enclosed:

The driver purposely made me wait for half and hour ... mine was a registers location but he was waiting at a distance of 3min for d entir period saying coming... it was office time and I had to drop it for today just because of him...

We rely so much upon uber for daily life... truly disgusting. ... kindly take some action...

Details of cab: Md Fijuddin AS01HC1795 Maruti Suzuki Dezire

Uberpool have become looters in mumbai .I booked uber pool from c46 yoghi star to my home .The map on app and direction route was correctly shown pick up from c46 yoghi star.After 15 minutes i received a call from driver that he is in Mira road though app showed 4 minutes .I told him to get in touch with uber and get new cab .Now I have received a cancellation bill though I had not cancelled the trip.We were waiting for ten minutes but no car seen, Please arrange detectives to study the mapping of driver .Now the headache is the app is forcing me to click cancel other wise I cannot go ahead Email [protected]@gmail.com Pl refund my charges and punish driver and put my app to original without forcing to accept what I have not done

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UBER cabs Mumbai updated their profile picture.
8 July at 07:37 ·