Uber India Complaints & Reviews

My trip to Bangalore International airport on June 25th was alloted with driver Mahesh on a Renault Logan. I dint realise the Paytm option that got chosen by itself and when I paid cash of 1010Rs, the driver took the cash.

After a while the driver called back abt the same and told he has paid the cash to Uber and I will have to get the cash from Uber. There is absolutely no way to contact Ubet customer care. On continous msging on the app, I get a reply today saying as the payment was made out of the Uber system, I will not get the refund.

What the hell are you guys trying to do? I need you to investigate with the driver and pay my money back to me. If you dont deal with this issue with some responsibility and If I dont get my money back, you have to face the consequences.

[protected] - Mahesh
Renault Logan
1010Rs given.
Paytm has taken 1003Rs from the app.
Trip to Airport on 25th June.

So pathetic!!! there is no proper e-mail support or customer care number.

I had confirmed a ride with ubergo at 250/- to Diamond city West, sarsuna, Kolkata, today on 7/7/2018. The premier model ride showed 258/- which I did not take. While taking the ride u suddenly changed the fare to 333/-. Earlier while booking i[censored] had showed a fare of 333/- I would not have confirmed. This simply a case of cheating. Pl return the excess fare which u have taken.

I have booked a cab in May 2018. Initially i was over charged and after successfully paying, it is showing as outstanding till date.
Uber people said that they are investigating the matter. Firstly 2-3 times they said that they are removing the arrear (after seeing the screenshots i had attached). Then they said that the payment was not successful.

They have stopped responding to my messages.

The driver asked me to pay. RS. 570.00 while the screen at the time of booking showed range from 400.00- 480.00. he charged meRs. 90.00 more. He refused to show me the screen after stoppage of the vehicle. This is the second time it is happening. I did not know what action it has taken for my earlier complaint of similar issue. This is happening both the time on trips to and from Airport.
Kindly look in to the matter and act accordingly and inform for my information

After dropping a passenger I waited for 4 to 5 mins as driver told me to wait for 4 to 5 mins I waited for him but he cancelled & i was given another uber car No. I tried to contact him many times on his mobile No. but his phone was switched off and later on Im getting the message that the driver cancelled my trip & cancellation charge is charged pls help me as I had never expected this because Im a regular passenger

Date - 6th July 2018
Location - Dwarka Sector-21 Metro Station red light

I was travelling with 2 small kids in my car when uber driver hit my car from behind at left side. The bumper has got filly damaged.
The uber driver refused to get any repair done and said i have no money.
He only gave me his mobile no. and left fr from the spot.

Car no. : DL1Z B 1992

My Two Uber account are Blocked/closed for long time, and not to be activate as many time requested.

i used the OLA services in case of emergency because my account are Blocked/closed.

request u to please help to activate my both the accounts ASAP to avail the Uber services.

Regards
Neeraj Mittal

My trip to airport with Uber on 25th June to Bangalore International airport was paid thru my Paytm. I dint realise that and the driver Mr.Mahesh driving Rnault Logan, happily took 1000rs from me. On contacting the driver, he says he has paid the money to Uber and I should claim it from them. On contacting Uber with great great difficulty, they are denying my refund. If my money is not refunded, I will have to take this case legally.

I booked an Uber Cab from Pune Airport to my destination.Iwas sent an SMS that cab no:MH 14 GU 2475 will be available at our kiosk near gate. Accordingly I was made to sit in the cab by your attendant there. But after boarding the cab your driver told me that he has cancelled my trip & will take other passenger of longer distance.So he deboarded my bags & made us to get down.Since we are Sr. Citizen & felt it helpless to argue. Such type of behaviour is never expected from your services.I request to deroll such cabs which gives you a bad name & take stirct actions for such errant drivers.

I have to select my issue with the ride out of given options. There's not one option for a costum complaint, it being: there was no ride.

I scheduled this ride last night and ordered ubergo to make sure I would catch my train. Driver spent about 20min not turning up while I called him 3 times. Then apparently I was charged a full ride for one stretch of him just driving along a road while I was nowhere near catching my train. And after that I was just left with the only option to wait 13min for a pool, but even that didn't work because they coulsn't find me one.

Train tickets cost money, I can't even submit a complaint about it, what is this?

Dear Team,

I had booked a ride from Thane to Andheri for my parents on 28th June and the mode of payment selected was card. The total payment amount was Rs 551. However at the end of the ride driver's mobile hanged or lost connectivity and he asked for cash to be paid to him. As a matter of fact my parents paid the same. Further when I checked it was showing an outstanding amount to be paid on my card. I disputed the same via Help option on app however response received was nothing can be done as the selected mode was card and the amount paid was outside the system.

Further I asked few more questions and still awaiting a response. Today I noticed that my paytm wallet was charged the amount. Who authorized UBER to charge me via paytm if the mode of payment was card.

The two things done by UBER are very much contradicting
1) mode of payment was card and if cash is paid nothing can be done
2) charged my paytm wallet when mode of payment was card

This is a fraudulent activity at your end. Hence need a refund of ₹551 as soon as possible. And yes hope you will provide me a timely response

Regards
Adwait

Dear uber team,

Kindly help me as i left my mobile (Oppo-f5) in the cab no 7213, driven by santosh driver on 3rd july 2018 (Between 11:00 to 11:30 am), and i am very sure about the fact because it slipped from my lap under the seat next to the driver when i was carrying my unwell daughter while leaving the cab.

I went to uber office the next day, but receive no help. They ask me to reach police station, with my little daughter i went to police station where they are asking for the details of the cab and driver. Finally, i logged a lost mobile case online but had no reply from it as well. Also, my email id is blocked by uber and i have no way to communicate further as they don'y have costumer care number

This is spoiling the company’s reputation.

Please help by asking the driver to return my mobile phone or call us on an alternate no. [protected] for us to pick the device

Thank you!
Radha ahuja [protected] (Lost in uber cab)

I have booked one uber cab for airport in bangalore for my younger brother. As due to network issues i could not tell him about payment method. Driver told him to pay bill in cash and did not tell him that bill already swing 0. My brother paid 1228.28 rs for the ride. Now raising complaint i am getting answer that it is outside uber system. So when we pay in cash in uber iot is always outside system and they don't even resolve by simply calling and checking with driver. How you are running a company without any commitment to your users. Pathetic experience. That will be last ride i or my family/friends will take from uber.

Your driver did not reach on the correct location. We were getting late to reach railway station. He was near about one km from our location and agruing that i m at the correct location. He was, asking us to come across one km from our location. That's why we cancelled our ride. Now can't pay your cancellation charges because that is your driver fault not us.

On 5th of july, two of my colleagues and i booked a uber to go to our workplace at around 9a. M. After picking us up the driver said he want to eat something as he had not eaten anything. But i resisted as the trip has already started and there are money (Fare) constraints, time constraints or else he should not have accepted the ride. But he was astonishingly very rude saying it's urgent or otherwise he could drop us off immediately.

Then we argued saying we won't pay him anything if we don't reach our location.
When we were about to reach the location he refused to drop us in the exact location, and forced us to get off in a random location nearby. Again we argued and and were very angry at his behaviour. But he was surprisingly so adamant that he said he didn't even care about money. But still i gave him the money.

But i am surprised seeing his rating above 4.5 out of 5 and conversation apprised in the uber app! I have never seen a cab driver acting so weirdly. So i kindly asking uber to take strict action against him and teach code of conduct with customer.

Destination: bullygunge to sector v, kolkata

Hi,
As i had an issue with uber pool, i selected an option for pay using card.
My trip was 49 rs on[protected] from indira nagar to vignan nagar bangaore.
But it was over charged from my card 695 rs and again driver asked for 49 rs.
I paid to driver 50 rs also. But now, i sent so many messages to uber but they are not even contacting me.
I am just asking for overcharged amount of 695 rs only. But not getting any response from uber.

—
Thanks
Anil kumar

Hello sir,
I have called for a pick up in bangalore through app. And the driver cancelled pick up.. under such circumstances there was no procedure to deduct any charges.. But they have deducted the amount from linked paytm wallet without any authorisation straight away...and now when I tried to get help through help centre they have reflected it in uber credits which is worthless...first of all this scammer is charging fake amounts and if any query is raised they reflect it as uber credit as refund which is worthless..who authorised them to deduct real money and refund as useless credits. This kind of cheating should not be tolerated and they must be banned from services .and Another problem is they don't have customer care number for clear resolution we cannot contact any living beings who can understand query. All automated autobots. Such companies needs to be heavily penalised to change their cheating attitude. Screenshot of details of trip is attached for reference.
My reg uber no is [protected]

I am regular commuter with uber and this is has been the most annoying thing... That after booking your ride you wait for 15 - 20 mins just to receive a call from the driver to check where the destination is and then boooom.. Ride cancelled by driver.. Then again back to waiting loop

I wonder is there any penalty for the driver for such behaviours!!!

Pathetic

Hi
My personal number has been registered with someone else's email id in Uber and after complaining them via email from my email id that someone else is using my contact number, Uber is not doing anything. I already have been complaing to Uber about a month now but still they not resolving stating that my number is registered with some other email id, so i need to connect with them with the registered email id.
Again, my issue is that my number has been registered by someone else whom i don't know and i want to register my number, which i am unable to.
Uber customer support is the worst in all.Most of the time they don't bother to respond neither resolve the issue.

My driver did not report to the pickup point and i could not connect to him through phone. The uber screen which showed arriving in 4 minutes suddenly went blank and uber home screen appeared. The driver's phone number is [protected] and call was booked at guwahati around 530am on 4th july 2018.
I was charged rs.42 extra on my next uber booking although i did not cancel my trip.