Uber India Complaints & Reviews

Hi,
I travel in uber using electonic city flyover (Paid toll). I always use the payment method as "paytm". All these days i was paying the toll fee and i wasn't charged. From past 2 trips i am charged toll fee from my paytm account though i have paid it in cash at toll.

The driver refuses to pay the toll hence we end up paying the toll for them. But uber deducts the toll again with extra charges (If toll is 45 inr, you charge 47.25inr). When i asked for refund for the very first time refund was given.

Now again same issue happens and now they are not ready to refund me saying "payment method is different".

But these instructions should have been given when i raised the issue for the first time.

Here is the details.

I travelled on 11 june 2018, from t3 to barakhamba road, i booked the trip through my mobile app, i paid 540/- for the ride, i feel some confusion made by driver, he saying his gps not working, i feel he charged more from me, one day before my friend taken uber from t2 to vaishali, and he paid only 480/- up to vaishali, my registerd mob no is [protected], hope you look in to the matter

Today, i booked a shared cab and i am waiting for my cab. Then he called me and told me come to another side of the road and i did. When i reach the cab he step down and told me that luggage is not allowed in shared cab. I told him that one luggage is allowed but he denied and told me that dicky is jam and unable to open and forced me to cancel the cab. If this was the situation that must be mentioned in the app before ride so customer will be aware of that and take another. I am not gonna pay extra due.
So kindly take this seriously..

I have booked a cab on 11th june 2018 at around 6:30 pm from kacheguda hindu cremetary to vanasthalipuram.

After a few mins driver named sandeep with phone number [protected]
Called me for the address, i told the correct address and after few mins he cancelled my trip for no reason.

I was not informed before he cancelled and my account was debited with rs.47

When i tried calling he again he picked up the call and immediately switched off.
When i tried again and again he picked up and kept me on hold and was not responding wantedly.

These kind of actions will make us to lose trust on uber.

You can check my record of booking cabs on uber.

I will be happy if he apologises me or if you can take action on him.

Thanks
Sunil

I travel in uber on may 19, 2018 morning from my home in gurugram to nizamuddin railway station. When i booked i was shown 441rs but when i reached the destination at railway station receipt i revised was of 564rs. Attach the screen shots.
Similar incident happen to me few days before on may 11, 2018 when i booked my cab it was showing 42 rs but when my trip ended it shows 68rs. Final receipt is attached. Initial receipt i dont have.

My uber account is attached with my number : [protected].
Name anshulniranjan.

I have complaint to uber 2 times for each incident as present in the video of the mail chain but they have not taken any action against it.

What i understood that since i have not update the pick and drop location driver must have taken a different route to destination.
This make me even more suspicious about the drivers and the uber company.

Firstly: why driver take a different route to reach the destination. Does he have hidden motive to isolate the passenger to alone area for misbehaves/ threat and with the intention of robbing the passengers.in this case it become a serious issue with the uber technology which does not alert the passenger if the driver is taken an off route.

Secondly: if the driver is taken a short route based on his experience to avoid traffic or reduce the distance then why the charges of the trip going up rather then its going down.in this case uber is happy to charge more its customer.

Lastly i have suspicious that uber asked his driver to change the routes so the customer are charged more on their trip since the price changes is not confirmed during the trip and customer end up paying more and fighting with the driver and uber earn more while providing such ultra bad experience to its customer.

Resolution requested : i have repeatedly asked the uber to resolve the issue and refund my extra money collected by them, which they have turn down.
I request consumer court to pass the judgement in which uber should provide me compensation for my trips, along with the compensation for mental stress that they have caused to me. I also request the court to fine the uber with serious warning so that this does not happen with other customers.
I also request court to ask the uber to provide details of all such cases and tell the court what action they have taken.in case it is found that uber have deliberately with the help of driver is doing this. My request is to shut the uber operation in india.
This is definitely a security risk with the passenger sitting in uber cabs.in case of women passenger this become even more delegate situation. Keeping all such point in mind i request the court to punish/fine uber to make a good example for all other such competitor.

I booked an uber cab in chennai from t nagar to perungudi at about 10 30 am on june 11, 2018. When contacted first time driver said he was very near to me and pick me up shortly. After waiting for quite some time i tried to contact him, but he was only terminating the calls. To my surprise, on the map, i found out that he was going away from my place. I was forced to cancel the ride for which i will be charged for no fault of mine and i have lost some very precious time. I strongly feel this type reckless/irresponsible drivers should be punished. You can find out the proceedings from drivers call log. The driver name is mohammedrafees on hyyundai xcent, tel no.[protected]. Uber should insist that drivers should not ask destination details before picking up.

Another point is that uber is conveniently hiding behind by not having
Any customer support number or email to contact them. They claim every
Thing can be addressed thro` their app.

Hello,

I have been having this constant issue o[censored]ber driver's demanding for the nice road toll charge. Though the toll was included as part of the total fare, the driver's have demanded the toll from me by cash. It is very sad that your driver's are not even aware that toll charges are inclusive in the fare.

Your customer support is highly disappointing and worse.in spite of my best efforts, you have just pasted a standard reply and resolved my issue. This is highly unacceptable.

My previous trips:-

1. 9 june 2018 at 19:51
2. 5 june 2018 at 19:54
3. 4 june 2018 at 08:31
4. 11 june 2018 at 08:58

My details:-
Account - [protected]
Name - rima manohar magaji

Dear sir/madam,

I booked an uberpool for my brother-in-law from ghaziabad to t2, delhi airport at 11:07 pm of 09-june-2018. After reaching the airport at 12:14 am of 10-june-2018, driver forced him to pay rs. 100 extra for toll charges, when he refused to pay, driver started arguing and abusing.

I tried to contact uber using their help section and posted the complaint on twitter too, but no response.

Now-a-days, uber drivers are behaving unprofessionally and bullying the passenger, but uber is not taking any action against them.

Please help.

Regards,
Deepak jain
+91-[protected]

When i was booking cab from noida sector 62 to vaishali i choosed paytm but due to balance lower then 350 i was not able to book cab so i choosed cash transaction and on ending trip i paid driver cash which was more then displayed fare as driver was not well acquinted with routes here all problem started firstly uber people have debited my paytm (Which is unethical and without my consent) that time my paytm account have no balance so i choosed cash and also driver asked for money more then expected. The driver was not aware of the route and was not able to see the map properly, so he took long route. After reaching the destination, he tried to end the ride but was not able to do the same, it took 10 min to cancel it and i got a message for payment of rs.108, i paid rs.110. At the time of booking, it was showing rs. 67. I need refund of rs. 43. And also refund entire amount deducted from paytm which was unethical deduction. When i lodged the complain the uber help has some other stand that they cant track cash transaction and i had choosed paytm
How can i choose paytm and book cab when my balance was less then 350 and how uber people have changed cash transaction to paytm and debited my paytm which is fraud on their part. I want refund of 108 debited via paytm and also excess amount i was forced to pay in cash because of wrong routes taken by uber driver

Hi,

I took a uber ride from mg road metro station gurgaon yesterday night at around 2330hrs to laxman vihar phase 2. While de-board my mobile ([protected]/[protected],) slipped off from my pocket in car itself.

Please let me know how i could get cab & driver details to recover my mobile.
Cab driver name - santosh
Cab - tata zest 2890
Driver's home in etaah up

Please treat this matter on top most priority.

My two sisters and bhabhi along with their kids booked a cab from shakarpur mother dairy road to noida sector 38 at 12:24 pm, the car was swift dzire, driver name was ram. One of the kids was sitting in front seat and tried to turn the ac air direction towards himself. With this driver started saying that tumhara baccha badtameez hai, kaisi shiksha di hai aapne ise. When my sister confronted the driver for his language. He started abusing my sisters and bhabhi using vulgar words like randi, etc. He also said that jo karna ho kar lena, mera koi kuch nhi bigaad sakta.

Mobile no. Of driver is:[protected].

Car no. Is not known as it is not showing in uber app now and my sisters couldn't remember the car no. Now.

Please take strict action against and put him behind the bars. We are ready to lodge fir against him.

In my account about Rs 600/- and odd was there after which I took a ride costing about Rs 500/-. Subsequently, when I tried to book, the app did not allow me saying that there is only Rs 150/- and odd is balance and that I need to deposit more. I deposited Rs 1000/- more but now my account shows 0 balance and is neither allowing to book any further rides nor is showing any balance in my account. I can neither see the rides taken in the past nor book a new ride. There is no way I am finding that I can proceed further to make use of the app or to know the update of my account.

First complaint is regarding price, watever fares they show always increase fare in between on going trip and collect unnecessary fare. Uf driver cancel the trip then also they charge from the customer.
Second the behaviour of driver is cery bad. M goin to peenya metro station from jayanagar, driver wants to take wrong route and wen i asked that he misbehaved with me in terms of shouting and showed arrogance. If this is the type of behaviour and cheating dese companies are doing then who goin to believe on dem.
If we complaint no necessary actions taken against that. Please help

Today morning booked a uber cab from my home Nivedita sarani, Haltu 700078 to PTS kolkata. Driver accep8and came for pick up. Suddenly noticed he drove away and later cancelled it . I am being charger for a outstanding of 47 rupees .

My question is when I have not cancelled the ride and not even travelled how can I am being charger for this .

I don't have the can no but here is the driver phone no, such a disgusting one

+91 [protected]

This Driver his name is Hanuman Reddy... Has a Maruthi Suzuki Swift Dzire... Has not returned My Bluetooth Headphones since 1 month... He is just cutting my call.. and is not willing to return the Bluetooth headphones back. Please do return it... I'm staying in Dollars colony, 5th Main 8th cross, house number 452. I'm the Grandson of Mr. Mohan Singh (High Court Judge/Member of Judiciary Justice)

On 6th june 2018, i booked uber cab for airport drop from marriot hotel, whitefield, bengaluru to kempegowda airport in evening at about 6.15
The driver charged rs.874.00, saying that for airport drop return charges are collected.
Upon asking for receipt, he very re, uctantly gave a receipt from booklet which bore following name and address - b&b tours &travel, raghuvanahalli, 482, 15th cross, balaji layout, kanakapur main rd., bengaluru 560 062. The driver however did not write the amount in receipt.
Since i was getting late for check in, i put away receipt in purse without noticing that driver has not mentioned amount.
I understand that u send receipt, but which i have not received yet.
Kindly look into the matter and arrange to send the receipt to me at the earliest.
I am unfamiliar with process of attaching picture of receipt, hence i have written details for your reference.
My name is prutha patel
My e mail address is [protected]@rediffmail.com
My cell no. From which i booked uber at bengaluru is [protected]
Kindly look into the matter and arrange to send receipt at the earliest.

I have had the worst experience with uber and will never recommend anybody to use your services your drivers are unprofessional and have zero customer value this is the most disgusting experience a person can have waiting one hour for a cab. You should be ashamed to call yourself an international brand and should look into the matter with immediate effect

I am so sad. I have been harassed by 4 uber drivers now. I booked a cab from elante, chandigarh to sector 8, panchkula, haryana.
2 drivers accepted the ride. They then came near the location. “meet driver” was coming on my screen. They just stood at a distance for money. They told me on phone call that they will not go to panchkula. I told them to transfer or cancel the ride. They said just wait for 1 minute, ride will be transferred. I kept waiting, when no one transferred the ride, my ride got cancelled on it own.

Infact the worst thing is - one of those drivers abused on phone call. I called him for 5 times - he kept cutting my phone. He didn’t even respond.

I was in so hurry. I had to rush to a clinic near by for my bad health. Because of this uber problems, i could not go to clinic on time. I have very bad throat and i was not able to breathe. I had to take 4 injections and 4 medicines because of this.

Highly embarrassed and harrassed by the drivers. These drivers should loose their permit and license.
Their numbers - ‭+[protected]‬
‭+[protected]‬

Honestly i feel like crying
Please punish them

I am a resident of hyderabad, i booked uber cab from hyd airport to uppal on 6th june 2018, 12:40am, it alloted driver narsimha with mahindra xylo (Ts12ua9273) and i tried to call him, he did not responded to my call and in few mins uber app showed me on trip, where i was still waiting at the parking lot for that cab, driver didn't pickup me at all and after few mins it deducted rs 809/- from my paytm wallet attached with uber, this is really a very unsafe, unsecure, ridiculous experience with uber cabs, i was surprised by the activity where how uber can show on trip status when a passenger is not picked up from the location and i had a great trouble at the moment in midnight as driver not answering phone call and no help or complaining options available while it is showing ontrip (Pseudo trip) it a big scam! And after that i complained uber about this, they did not respond.. I completely lost trust in uber, please be careful with payments and try to avoid taking uber in india.

I travel by uber everyday. 9 out of 10 times the drivers cancel the trip hearing the destination even though may be i have been waiting for more than 20 mins.
Most of the time, the drivers threaten me to stop the ride if i dont pay the toll fees though it is included in the trip fare.
Sometimes even asking the drivers to switch on the ac becomes a crime and they behave very rudely.
I have lodged multiple complaints to uber via the help category, but most times i get a response we are looking into it, thats it.
I have used uber in kolkata and bhubaneswar also, but i find karnataka drivers very rude and ill mannered.