Uber India Complaints & Reviews

Wrongly charge of toll fee, at kalupur railway station by uber for my rides on 26th may 2018

As there are 12 min pass through, if you cross - came out from station within 12 min, there is free pass - through, we have cross station within same time frame

Drive has not monthly pass or not paid any way. You can cross check with driver also, we have not paid any way to govt.

Please reimburse to the additional charges.

Team

I travelled on 25-may-18 travelled from airoli to mira road. The fare shown at start was 702 and on completing journey showed 826. There was no heavy traffic.

I raised a complaint on uber app, but there was no response from uber support.

Nobody from uber support has contacted me for the below issue that i raised for overcharging of fare.

This is not acceptable and we do not have uber contact support number to reach out to and feeling helpless.

Regards
Sudarshan karnad

Hello uber manager,
This is to inform you that uber is not picking up the right route for the riders for uber pool. Today i was about to reach my destination after travelling all the way from andheri e to eastern express highway within 15 to 20 mins. But the driver was asked to pickup the next pool passenger from the location datar colony somewhere interior of kanjurmarg village. We had already passed the signal on highway so had to take a long u turn and go back to kanjurmarg and then to the interior for the next pickup. Then finally on the way back to our location. Which all together caused delay of half an hour or more to me due to which i was late in office for a meeting preparation.
Vehicle no mh-02-cr-6154 date 29.05.2018 time of pickup around 10.40am from andheri e

Please see to it that uber pool drivers are not assigned calls which are out of the way of the present uber rider inside the cab since we are paying enough amount as per your demand shown in app.

Thanks and regards,
Pankaj jawle.

On 18 may 18 i took a ride from kharar to vip road zirakpur.. My driver name was parminder. My fare was showing 180 rs nd drive took 365 rs for that ride.. I wrote to uber but they are no resolving my issue.. I have all the details and call recordings with driver.. 1st he said i will return the money in 30 mins fter that he sid in the morning and then he said i will not return the money. I paid thru paytm bcoz i was not having much cash in my pocket. I was hving only 200rs at that time bcoz i thought 180 is the fare. Details attached. Please look into the matter.

Yesterday incident
I m a frequently used uber but one of worst experience i had today. Yesterday i booked a cab (Wb04h4343) and went to site. I payed the bill and left from car. After some time remembered that i forgot my mobile in cab then i called driver and told him that i forgot my cell in your car. Then he told me yes i found the same. But then he started the bargaining with me and asked me for whisky and you can collect your thing at night from our area. I was shocked then i replied him that ethically this is not right. If some one left something in your cab its your duty & you should return the same with well manner. Then he replied that i don't care about ethics an all if you want to get back your things then come in our locality along with whiskey. Then i replied ok will do bcoz for me its more important to get back my mobile at any cost.. And last night i got my mobile back.. But after i was checked my cell i found the driver has checked and alter my memory card and i had sime personal data and family snap in it may be he did something wrong and if something happened in future the uber will be responsible for the sane.. Shame on uber service from now onwards i will never use uber and even not suggest anyone to ride with uber.. I don't hv word to express my angriness...
Why are such incident occur in uber services only???
I will request you to take strong action against driver and keep me updated.

Uber provides such a disastrous services. These people are least bothered for their customers. On 6 april i had booked uber cab and there was huge mess on same day due to rain. So driver was not able to reach my place on time. I waited for a long and then left by some other conveyance.. Same driver asked me to cancel the trip as he was unable to reach me. These uber people had charged 84 rs cancellation charges when driver denied the duty.

Monica

I have selected ride from UBER via TAPZO app, due to some sync up issue it had selected PAYTM payment. I had only 200 as balance and my trip cost was 283. Driver was not patient to wait and as there is no customer care to reach out for, he was forcing me to pay cash. Though cash has been paid, i now see outstanding balance in my Uber account. When reached out to Uber support there are not taking responsibility for the cash paid to the UBER driving. This needs to be posted across in all social forums to create awareness on how UBER is cheating it's customers and harsh response from Customer care.

I need numbers where i can contact & tell my exact issue. Why is it i have to penalty each time when i am not at fault. It may be just 30 rupees but b cos driver stands at a different location & demands me to come there or tells me that he cant come to this trip being a short trip and then finally i am made to accept the fact that i am wrong? I need an explanation to this or a person to call or reply to this to my mail [protected]@rediffmail.com two times i have undergone this unnecessary issue. Though i thought i could use uber now i have an awkward feeling that most of the time the drivers are making us fools and the best part is we are made to pay penalty for no fault of mine. I am forced to cancel it else bear the penalty i am sure i wont get a response as i heard the response in grievance with regard to uber is zero.. Also the few drivers who give their opinion with uber control only give a negative feel that uber top people are minting money in their own way and are making the drivers dance like puppet in their hands... So one can understand if there would be any response or if i would be called and waived off the two penalty as a mark to say i am not the issue in the instance involved.

Two consecutive days it has happened. On booking it is showing 147.00 but on billing it is charging 186.00. Another one while booking it is showing 114.00 but on billing it is showing 163. Both these journeys had no traffic jams. The journeys were completed well in time. Still they are charging high. Despite complaint to the company, there is no response. No refund as yet.

Cash was paid to driver beacuse uber app has crashed. Both in my phone and drivers phone. We waited 20 mins. As a last resort i had to pay ₹600 to driver.
Why don't u call your uber driver and ask him. I think he will confirm. Why do u want to peanlize the customer for ur app problems.

I don't want your robot reply.

Hope u understand the situation as it was well past midnight. And even the driver could not reach uber customer service.
And i had no clue about cash or paytm payment s.
Any way i have started using ola app for the airport just now.
May be have to delete your app
Just because a immature is replying to me.
I hope i made few points very clear.

Will repeat it for ur convince.

1 the timing was well past midnight
2 uber app crashed both in my phone and driver phone.
3 i get ur repecit only in morning i mean after 3 hrs o[censored]r ride.
4 i have paid the driver ₹600 for a 360₹ ride and the driver has confirmed it.

Can i expect a mature human to reply back or a call will be highly appreciated.

We booked an uber go fro pick up from the airport. It was showing a fare of about 116-150 rs at the time of booking. 5 minutes later we received a message saying that due to high demand, tge the fare has increased to ₹350. We tried to cancel it but it said that it had already arrived. We had ordered a small uber go but it senr a big car. We had to pay a fare of ₹350. We also did not receive the bill. This has happened to us many time. At the time of booking they show nominal fares but then change them at the last moment and we r unable to cancel the ride. We have not received any invoice or detail of the fare. We are tired of this policy o[censored]ber. We are very angry by such type of monopolistic and unfair practice o[censored]ber. Kindly look into the matter.

I had booked uberpool on 24 may at 1750hrs and was waiting at the location. Suddenly the message comes that i have been picked up even though the vehicle on the map was showing at a different location. Then after a while it showed i was dropped off at a different location and was charged inr 133.
I filed a complaint with uber and they keep saying on the system it shows trip ended at the intended destination.
This is cheating done by uber in collaboration with their drivers to earn money from customers for services not taken.

Today[protected] time 1.44pm i booked uber cab. While i was booked in my home itself. Starting point and ending point i given properly. The driver name is dhandapani car name maruti suzuki swift dzire. I never seen in my life this kind of worst behavior driver in my life. He told i need to come main road. Main road to my place 500meter. Moreover i told him i am having a luggage i can't come. You please come little front then i will come by walk and get u. He never came i called hime 3 times if you want i will show the screenshot. Hereafter i won't use uber i told my friends circle they are also telling the same. If your not take a action from your side. I will go to court and i will raise the compliment uber service as well that driver. I want your immediate reply.

The following incident that took place on 12/4/18. According to uber's legal policy a driver cannot make his personal errand during the ride. He stopped for 15mins for a personal errand

. Secondly if a passenger is overcharged or the passenger by mistakenly overpaid. Uber is obligated to return the money back

Since my transcation said rs.524, i payed him rs.1024 /-

Giving him reminder calls, contacting to uber, writing emails. I havn't received my money back.

Respected sir
I just travelled today from my aunt's home i. E; jp nagar to my home i. E; vijayanagar
Previously they were showing the rate of 100 for 2 people in pool but now they are charging ₹89 extra i. E; ₹189
These was not the first time but many times this has happened

So i request you to take necessary action regarding these reasonless fare increase

19th i booked a uber cab at 7pm, driver refused to cover and asked me to cancel, as i refused to cancel, as uber charge. So i booked another cab from my wife no and reached destination, but later i found that, uber has charged me for a trip which i did not take. Attached all the details.
I request uber to take necessary action against driver.

I took a trip on 14th april and due to their fluctuation issue the driver could not locate my proper location and due to this my 3 trips were cancelled and i had to wait for almost 40 mins with my 1 yr daughter and mother in law, i was penalised a sum of 47rs. For cancellation and the driver overcharged that amount to me since i cancelled the last trip after 40 mins and booked uber again. I complained about this to uber customer service on 16th april and informed them about the issue, after complaining i was informed that a reversal has been made and it would reflect my uber receipts which has yet not happened. I have been complaining about this several times but no one bothers to reply. It is not a matter of rs47 but about the cheating these guys are doing with their customers. Now i am demanding not about the reversal but also a compensation for me for waiting with my old mother in law and 1 year daughter and so much harassment after that.
Most pathetic customer service ever seen.

I have taken uber on may 17, 2018 from noida city centre metro to sector 110 noida. It was booked under my flat fare pass of rs 99. The same route which has shown by google and taken by uber. I have booked under flat fare of rs 99 but when the chauffer completed the duty it is has shown 164 rs. And the same was deducted from my paytm account. I haven't derouted the route and the same can be checked with the driver.

When i complained to uber no body responded rather acknowledged my mail. Again after my reminder mail to them thru their app i got a standard reply that route shown is not taken by uber and am rerouted him to other so they charged. Which is totally false statement.

It happened twice as of now and nobody is there to listen customer queries. For a week they are only saying that they will forward my query to concerned backend team and will revert. After so many chasers and reminder till date i haven't got any satisfactorily reply nor refund.

Now i understand the policy o[censored]ber to fool customer by offering flat fares and then converted into higher charges with false allegations. Please help to get my refund.

Thanks

I have taken uber on may 23 from noida city centre metro to sector 110 noida. It was booked ynder my flat fare of rs 99. Attaching screenshot of my trip. The same route which has shown by google and taken by uber. I have booked under flat fare of rs 99 but when the chauffer completed the duty it is has shown 164 rs. And charged me extra. When i boarded the cab i saw the screnn to the driver and when he completed the duty again i have showed it to driver how it changes from 99 to 164. I haven't derouted his route.

When i complained to uber no body responded rather acknowledged my mail. Again after my reminder mail to them thru their app i got a standard reply that route shown is not taken by uber and am rerouted him to other so they charged. Which is totally false statement.

Now i am fed o[censored]ber. I very politelly requested them to refynd by extrs rs 65 but of no use.

I have attached the screenshot. Please resolve my issue.

I had booked an Uber Pool from Lower Parel to Chembur on 22nd May. The fare was 188 which was at 1.7 times surge. After I got down at Chembur the driver did not end the trip and went all the way till Worli. The payment was through wallet and I got a message that 900 was deducted from my paytm account for the trip almost 1.5 hrs after getting down at Chembur. I raised a complaint on the ‘Help’ option on the app and was told that issue was forwarded to the concerned team. However since then I have not got any revert from Uber. They have been ignoring me on the customer care chat as well. Pathetic customer service, cheating customers. As if surcharge wasn’t enough they have started looting people like this now.