Uber India Complaints & Reviews

Dear sir/madam,

I am writing this letter to complain about a taxi driver in your taxi service. I am one of the regular travellers that take a taxi of your taxi service every week. I used mobile app to request a taxi, while i was in hurry. At first, driver came to pick me up after more than twenty minutes later. Secondly, when i boarded the car he didn’t start the ride and was continuously staring at me. I told him to start the ride but he refused to start the ride and started shouting. He cancelled the ride and shouted me to step out from car. I found that the driver was drunk and not in is senses. I am a pregnant women and this kind of behaviour of your driver was terrible. All in all, i want a strict action against driver for causing this situation. I am looking forward to hearing from you.

Please find enclosed herewith screenshots of booked/cancelled rides.

Taxi details:

Car – chevrolet beat

Registration plate –

Name of driver – vikas kumar

Mobile number of driver - [protected]

I you will not take any action i will suite a case against.

I am looking forward to hearing from you.

Lokesh kumar
+91 [protected]

On 08/05/18 at 8:12 pm i booked a pool ride with uber. The suggested fair was ₹39.52. Later i found that the assisted uber driver cancelled the ride before picking me up which automatically assisted me another uber driver.

The moment i reached my destination mentioned ¬on uber app i found that i was charged ₹99.35 instead of ₹39.52. I repeatedly wrote to uber in the help section of its app & on its various twitter accounts. The case went on back & forth.

Finally they ended up not replying or refunding me my differing money from the actual suggested fair. Later they came up with an excuse saying that the suggested distance of the ride would cost you what actually we charged you. Further, uber has a policy. If you cancel its ride it charges you for that.

That’s where when its 1st assigned driver cancelled the ride i stuck to it rather than cancelling it. Also, there was no pop-up notification suggesting the changes made in the fair. I'm surly not the only customer who's been shown lower fair, attractive enough to fall for this trap & later get looted.

Attached images which suggest economy rides, it clearly mentions the fair of ₹39.52 for the pool ride which is a common fair throughout the day on uber pool rides under its economy rides.

I am not due to pay any pending amount to anyone, however it is showing like i need to pay rs.30 to the driver whenever i book the ride. And also, on friday, i booked a cab from t. Nagar to spend infocity and the amount was 260, which was as usual, bot when dropping driver was amunt as 397 and i was forced to pay 400 whish was double the normal pay. Kindly help to refund the amount

I booked a cab from suresh gyan vihar university jagatpura jaipur to unique towers.
My travel time of trip was showing 10 mins but the cab reached at location after 15 minutes i booked a ride.
When i step in the cab the driver was drunk and didnt start the ride. When i asked him to drive the car he shouted so badly and cancel the cab.
I am a pregnant woman.
In this situation delaing with these kinda drivers are so pathetic.
Hell with your drunk drivers.
I want a strict action against him.

Chevrolet beat
Cab number - rj14
Driver name - vikas
Mobile number - [protected]

I want a strict action against him.
Or i will suite a case aginst you and your driver.

I opted uber (Go) cab for my mom. After some time cab driver came. Mom wanted to confirm the driver name to ensure that he's the person (Driver) from uber. He rudely said can't you confirm with the cab number and asked her to get down from the cab and left. My mom felt unpleasant and as she's alone and old, she stepped out of the cab. She called me back and cry.

Driver cancelled the trip and company asking me to pay for that transaction. Where my mom standing all alone and looking for the help.

Uber don't know all these and they don't even bother about customers. They cut adds fantabulous saying that they care customers. But, they really not. They trust and care their employees for the company beneficiary.

Suggestion: if you people really bother about customers then put some cc tv's in the cab. So, that you could know the fact that how customers are suffering with your drivers. And more over you don't have the customer care services where we can call for the help.

I regret to state that i booked an uber ride from dunlop to baranagar rajkumari school at 3.30pm frm my no [protected]. When he could not reach my destination as i was getting late i called the driver of swift desire vechile no wb04g6598 that i m getting late suddenly he started arguing with me and saying he won't be able to come cancel it n do wat complain u can nothing wll have as ur not a minister. Drivers name suraj, so how we people can have faith in such kind of driver's, please take appropriate action against such person they r totally unsafe persons

I booked a cab on 15/05/2018, at 11 pm, it said the cab will arrive in 5, but the cab on map wasn't moving, the driver refused to answer my calls, i waited another 20 minutes, and finally took an auto. After 30 min this driver cancelled my request.
The uber app still sent out sending requests to other drivers and one of them arrived at destination at 11 45 pm, while then i had left, but it shamelessly put a cancellation charge on my account.
This is just pathetic, i have no consent to cancel without incurring a cancellation fee even when the allotted eta is not respected beyond 30 minutes, and there is such hopeless customer service that doesn't wish to confront or resolve it successfuly.

Higher fare was charged on uberpool rides. Uberpool charges are supposed to be fixed, however the final amount charged was much higher than the amount displayed while booking. This happened on 11th and 12th of april 2018. I raised a complaint on the uber app and they mentioned they will check and get back, but have not received a proper response till date. I have screenshot samples indicating price shown while booking and actual price charged

I booked a ride from greater noida to katwaria sarai, on 16th may, 2018, and the fare was 518. While on the way, i decided to change the drop point on the route to sda, which 3/4 km before my original drop point. When i applied for change of location, though it is on the route and shorter, the fare increased to 558. Though this is unfair i accepted, but when i completed the trip the fare increased to 632. This is completely unethical, the company cannot change the terms by it's own. When i complained the representative wrote back saying that the hike is because location got changed. How can their be a hike if i get down on the route 3/4 km before the drop point? I expect a refund and an explanation why such wrong business policies are being followed.

I have booked uber go and the fare was showing 81 inr. The driver took wrong long route and charged 158. It was not my fault. I have complaint through uber app but didnot get any response. Please refund my money.

I have also seen one thing in bangalore. Most of the time drivers are saying that ac is not working. I am paying for ac cab but donot get the facility. I think they are saying intentionally.in last 1.5 months 10-12 drivers said the same thing.

Please take action on that.

Hi uber team,
I booked a ride from btm 1 stage to prestige tranquillity the actual fare was 468.70 but when trip was ended then fare was go tata indica
₹3, 308.26.

12:38 pm

105, 3rd main rd, dollar scheme colony, 1st stage, btm layout, bengaluru, karnataka 560068, india

2:31 pm

Bommenhalli village, off old madras road, near budigere cross, budigere, bengaluru, karnataka 560049, india

The above is trip details which were shown in application
Vehicle
Go
Kilometers
256.38
Trip time
01:41:49

The above is the details of trip.
But actually, there are 2 ways to reach my destination

1. 1 h 10 min
31.0 km
Via nh 44 and nh75
The fastest route now due to traffic conditions
This route has restricted usage or includes private roads.

2.1 h 21 min
25.6 km
Via 100 feet rd and nh75
Heavier traffic than usual


Now i have a question how come i have travelled 256.38 as actually, it should be 31.0 km.

I understand there can be traffic peak hour and all cases but nowhere the bill can be ₹3, 308.26.

Please look in into the matter.
Here are the driver details.

1. Ka 04 aa 9004 cab number

2. Name and driver dl:
Manjunath n
Ka 02 [protected]

Even we went to police station and lodge complain of the above issues.

I will attach my complaint to the email.
Plus we gave driver rs 1000 and in police wrote a statement that i[censored]ber will not refund the money they will file the complaint and all this was done in address: virgonagar, aavalahalli, bangalore rural, bangalore, karnataka 560049
Phone:[protected]

For confirmation, you can check it.

I request you to please check in to this matter as resolve this as soon as possible.

Also in the complaint, all the things are mentioned and i'm sad to inform you that please hire some good drivers.

Thank you.

Manish kumar singh
[protected]

Uber has recently started the following to increase their tariff / inconvenience customers
1. Wait time will show as 2 minutes while booking, when the cab is booked the wait time shows as 15-20 minutes
2. Rides are confirmed whilst completing another trip. This increases the wait time after booking the cab sometimes because the cabs are going in another direction for drops
3. Cancellation fees are chargeable even i[censored] cancel for increased wait time. You have to write for refund.
4. Multiple cancellations jack up the fare to your destination.
5. Uber prices have increased by 2 or 3 times in thelast 3-6 months.

They are taking advantage of the fact that customers are used to their services and the quality of service is very very poor. No customer service line is reachable, u can complain only through the app / email.

I booked a cab from delhi to gurgaon and was expecting to reach office on time as my salary gets deducted even if we are one minute late.

When i reached gurgaon toll, the driver parked the cab to left without even saying a word. When i asked what is that he is doing, he said he will come back in two minutes and then disappeared.

After five minutes i called him and he said that was getting the tax deducted and was in the queue. I questioned him for not having told this to earlier and again he said "mam aa raha hu na do minute me".

I kept on waiting for me and when he came back he behaved rudely with me saying that he shouldn't have got me in his cab and that there were many other cab drivers getting the same done.

I felt sacked in his car as he was very unprofessional and then drove rashly.

If this is the quality of the professionalism received from uber, it is better to take ola with whom i have no expectations of professionalism and they charge lesser than uber too.

Its a shame!

I cancelled my order before the restaurant confirmed the order but i forcefully had to accept the order so it was a bad service i got
And i called the restaurant owner and he was so rude to me
This was my first time to order from uber eats and it was a very bad experience for me and i will never recommend uber eats to any one.
The name o[censored]ber builds trus but after this incident i am not at all satisfied . I even tried calling the helpline no. But the put me on hold for a long time so i had to cut the call and there was no option left for me rather than paying
Order #CFDBD

On 15th May 18 I booked uber pool fir my fiancee and it showed 99.52 for 12 Km. After dropping Driver ended the trip but it was not ended. After 1 hr it ended and charged 355 from my Paytm wallet. I called the driver he told it will be auto adjusted but it wasn't. Then I raised complaint over the app with all the details.Its already more than 24 hours but no one has responded or acknowledged to my issue. What usless service uber support provides. Kindly resolve it ASAP.

I have taken uber go ride for 8-9 km on 14th-may-18. It took only 15 mins to complete my trip and to drop at my location. I should have been charged less than rs 100 for my trip but to my surprise, my trip amount showing on app was rs 1628!! I am not able to book any ride further until i clear this amount.

What kind of software are you using uber team?? Do you have any resolution for your customer?? I have tried reaching out to your help page for more than 4-5 times but you are not even acknowledging it. Do you really care for your customer or just busy counting money and more money?? Huh

It's very disappointing that your driver didn't come nor informed about the fact that he won't come. Due to with i had to wait for half an hour. Such an unprofessional behaviour is not expected from a brand like uber. The worst part is the driver told me to wait and later when i called him back he didn't receive my call. I request you to take a look on the matter as i faced a lot of problem because of such irresponsible behaviour.

The uber driver was driving incorrectly and hit my car. He adamged teh car in tune of rs. 40, 000/-. He said he will pay rs. 3000. I called teh police on 100. Later he called his owner and then started talking about contacts in police and nothing can happen. We kept him for getting back into the car as he was wanting to run away. Just before police could arrive he pushed and hit me and ran towrds the car. We tried to stop the car but he pulled the accelator and we had to jump of[censored]nless he would have run the car over us.

Kindly contact me on [protected] for the above. I am on my way to lodge an fir of above.

I booked a taxi through uber, which has currently the offer of ₹10 upto 10 km.
So i booked it, which showed me a fare of ₹10, but mid way the taxi stopped working, because of which i had to get off mid way. Then the fare that showed the driver was ₹96.99 which is definitely more than the initial fare of ₹10.
Reluctantly i had to pay an entire updated fare, that to for a trip that was not even complete. I had to again take another cab because of this.
And the receipt showed ₹96.99 fare to me.
Why and for what reason?
When firstly the initial fare was different, when there was no waiting time or change of route.
Secondly the ride wasn't even completed!
I demand an explanation and also entire refund of my fare and the additional expense that incurred due to incomplete trip!
Asap

Booked a ride from airport and completed the payment using tez upi. Money got deducted and tez also confirmed successful processing. Its been more than 15 days and there is no response from uber. Multiple times i have raised my concern with screenshots as well. But uber doesnt bother to respond. They are ignoring the fact that i am a regular customer and its creating problems for me.