Uber India Complaints & Reviews

On 10th may'18 evening, we took a uber trip in mumbai from thane to juinagar (In hyundai xcent with monish driver) and while booking in the app it showed, i will be charged fare of rs 510/- but they charged rs 666.66/- at the end of the trip.

I protested that they cannot charge more than what the app showed to me while booking. They argued that the driver took a different route for the same. But its not our responsibility if the driver took a longer route and why should we as a customer be penalized for the same. I would not have booked if i have known they would charge a higher amount.

I would request to reduce my fare to rs 510/- and refund the balance amount. Its been now 2 week since i have in touch with uber customer care and they have now stop responding to my queries. I hope for a speedy resolution.

Thanks,
Deepak poddar
M/b: +91 [protected]

We have booked uber cab on 21st monday may 2018 at around 1.30pm. We have given the google location that we usually give to all the drivers. This is the first time a driver claims not able to locate even after giving instruction he was going on the other direction and finally without informing us he had cancelled the trip. My wife was waiting on the hot sun centre of the road for 30 mints. On top of this you had charged us cancellation charges where we have not cancelled you had only cancelled. I want action to be taken against the driver and the cancellation charges to be refunded to us or we will need to look at other options.

To-UBER officials- today(22/05/2018) morning experience in mumbai.

1. I tried booking at 8.59am. Ride got booked (driver kaleem basha; hyundai xcent). As the cab was moving in a different direction, I tried contacting the driver. But the contact number found invalid. After waiting for a few minutes, I was forced to cancel the ride.The cancellation fee of INR 121.56 was charged.

2. I again tried booking another ride. But the same person's cab got booked again. The same scenario repeated. Further, a cancellation fee of INR 180.87 was deducted.

The above mentioned issue was already reported in the uber app customer help. But there was no response!!

Due to the wrong data provide in uber database regarding the contact, I lost money as well as my valuable time of half an hour in the morning. Address the issue and refund the money back at the earliest.

Pooja
[protected]

Dear sir
On 18 may 2018 morning myself and my family waited between 8.45 am to 10.15 am for travel in uber taxi including confirming the ride. There was no response. Uber ad on 50% promotion activation masked my half the mobile screen. There was no information regarding time to wait for pick up during the entire period. Driver's name and taxi number also were not displayed. We were in a hurry to go to our wellness centre for medical check up. We had no other option but to take auto and make the journey. Driver's name and the taxi number were not at all appearing on the screen for the said period.
The pick up point was ivory apartments b block, kellys, chennai 600010. This was booked by my mobile number [protected].
It saddens to point out the following which require your immediate attention and action:
1. Driver's mobile number is not displayed. We just can not contact him.
2. A few drivers who get our mobile number do not contact us. Instead they try to bluff that mobile is not picked up.
3. When there is no response for pick up beyond 20 minutes there ought to be notification for confirmation / cancel if the driver's mobile is displayed we can inform him accordingly.
4. When the service is not provided within the reasonable time limit of 20 minutes and cancellation option is not given uber charge rs.30 as cancellation charges which is unethical..
5. More than two times i had to cough up such unethical charges.
6. Uber tower/ server is not at all effective and hence the commuter suffers for want of communication with the driver, loaction etc.
7. The above lacuna creates problem for the commuter to give the exact location and guidance to the driver.
8. Once the journey is over we get to know the payment details from the driver, but the same is not transmitted in our mobile.
I fondly hope that uber will improve services to the commuters.
Please make uber services are customer friendly which is the urgent need. Uber needs immediate improvement in services.
Thanking you
Sd. Rasik dave

On 21.05.2018 at around 3.55 P.m., i booked a uber cab for Rs. 119/from apollo hospital, Jubilee Hills, Hyderabad to Kothaguda X road, Hyderabad. After around ten minutes the cab came at the pick-up point but refused to allow me and my wife, who was under doctor, s treatment to board the cab and drove away. To avoid the charges for the trip i canceled the trip.i got a message at 16.07 that i have paid uber Rs. 75.07. This type of cheating can be done by uber drivers and they will not take any action against the driver but to satisfy me they can again credit the amount in my paytm account. but whether it is sufficient to deter such a type of things happening again.

On 14.05.2018 at around 7.25p. M., i booked a uber cab for around rs. 534/ for my trip from secunderabad rly stn, to my home at aparna hill park avenues, chandanagar, hyderabad. After waiting for around 10 minutes suddenly i got message from uber to book a cab but the fare now was around rs. 654/. I had to again book the cab at that price but to my surprise the cab number was same. I tried to contact the driver but could not than i cancelled the the booking. I got the message that i have paid uber rs. 47.25 and just after 10 minutes i got another message that i paid the uber rs. 47.25. What i got in return for my half an hour harassment charge for rs. 94.50 without any trip.

Hi,

I book an Uber cab on 05/05/2018 from Kukatpally to Rajivgandhi International Airport . That cost me 1116:63 and driver asked me pay through the cash. I said it showing paytm. Driver said there is technical issue in paytm payment so it won’t charge from Paytm. I paid through cash . After 8 days ( 12/05/18 ) they charge me again from paytm. I try to contact them from Uber app. But they r not responding. How come they r charging twice . No contact number for Uber customer service.
They r violating all the rules.

Why they ask the location.
and when we tell them why they say no if its from delhi to faridabad or gurgaon.
my email id
[protected]@yahoo.com
i want head person to contact me so that i can write a detail
very annoying and very upset with this kind of situations
really not appreciable.
rgds
varun
mobile number i called
[protected] (7 times no response)
[protected]( directly said no fr fbd)
[protected]( same no to fbd)
waiting fr ur response ASAP

Yesterday i booked one can and its show my pending payment due 61inr.
I choose option to pay this amount for my next trip driver.

Booked can with base fare of 45 inr so technically i need to pay 45 +61 inr.

Once trip closed driver asked me to pay 335 and even in receipt as well its show 335.

There is no helpline no there to raise this concern.

In receipt its show pending for my monday trip but i didn't any cab on monday.

Had booked a cab at mumbai airport international terminal t2 on 21st may 2018 at 9:06 am. The cab never turned up. I went to the uber counter at the terminal who advised me to cancel the booking and make a fresh one. To my shock, uber has billed me rs 248.69 for a trip which i never made. The counter person advised me to submit a refund request from the mobile app but have not received any revert from them. I booked another 9:28 am and it was a repeat of the same story. I was billed rs 123.66. On both occasions cab never arrived. Yet my paytm account was debitted for the same. I am planning to file a section 420 case of cheating and fraud against uber.

Dear sir/madam,

In reference to the subject stated above, kindly review the constant excuses upon the complaints made to uber and thereof their lack of ' response ' to the clients complains at time.

I/ as well as a few known others have already complained a few times on the diffrence of fare rates at the time of booking and the diffrence at the time of reaching the destination. Excuses are constantly given even though there was

1. No traffic or hindrances during travel

2. Driver parks elsewhere from point of pickup and then claims client was not at the pickup point

3. Customer support replies/deems complaints solved and sends messages to that affect without actually soving the issues

4. Many a times constant complains are met with a ' no response ' attitude fron uber cc

Kindly revert at the earliest on this matter.

Thank you for your time

Chandoo

I booked for an uber pool ride for two persons on 18th may 2018 at pune. I got an immediate confirmation from uber alongwith the required details about the vehicle. The driver also did contact me and asked for where we are to go and i did respond to that. The driver was just about a kilometre away when he talked. However his vehicle was stationery and not moving at all and i called him twice but he did not pick up the phone. Thereafter i cancelled my booking and was informed that i would be charged rs 42.50 as cancellation fee that i duly contested and reported to uber and uber also informed that the cancellation fee has been credited back. I took a fresh cab from uber (Ubergo) and reached the destination and at the destination i observed that the cancellation fee has not been credited so far to my account and i paid the fee and closed that call. I reported this back to uber and uber without even bothering to look at my invoice informed that the credit has been adjusted and the issue is closed. I think uber is cheating the public of the country by informing that false credit has been provided to the customer. I strongly recommend every body not to use uber and go for ola as the service and feed back are far superior. My telephone number is [protected].

Sir, i am surprised how come i was charged 36.76 when the driver did not come or recieve the call to pick me up from the airport. I have experienced this kind kind of problem earlier as well, either they charge traffic charges unnecessarily or they enforce inconvenience knowingly.

On 18 night i had to wait for half an hour, neither did he show any inclination contact me on phone. This is undue harassment, therefore, i request your organization to train these persons accordingly. As a result of these i had to move around with my luggage for about 30 minutes and later came by auto rickshaw.

To my utter surprise, i had to pay the amount for the driver's negligence.

If by paying the amount your organisation improves professionally i have no hesitation to pay it, but how would your system improve, if people like me don't give any feedback.

Kindly advise.

Sir i am kumar advocate in madras high court chennai. Today 12.36 i booked uber go from my place and also spoke to the driver after receiving the details from uber and waited for his arrival. But without my knowledge he cancelled the trip and also charged rs 30 as cancellation fees. I was so shocked about the cancellation because i have to attend important function. Kindly take necessary action against him and also refund the cancellation charges for further ride. The name of the driver was rajesh [protected] chennai.

I have taken a trip from 18 eastern metropolitan bypass, kolkata west bengal to 5 eastern metropolitan bypass and had my upi option selected for payment.
I have made the payment as soon as the ride ended but while booking another ride it showed that the payment is due.
I have raised a complaint 24 hours ago i. E. On 19th may 2018 about the duplicate charge but no communication is present from uber india.
Today i. E. 20th may 2018 i had to book another ride and was still shown the balance charge.
I have paid the balance again in hope to receive the same again, but the same is still showin as unpaid.

Dear sir/madam,

I am writing this letter to complain about a taxi driver in your taxi service. I am one of the regular travellers that take a taxi of your taxi service every week. I used mobile app to request a taxi, while i was in hurry. At first, driver came to pick me up after more than twenty minutes later. Secondly, when i boarded the car he didn’t start the ride and was continuously staring at me. I told him to start the ride but he refused to start the ride and started shouting. He cancelled the ride and shouted me to step out from car. I found that the driver was drunk and not in is senses. I am a pregnant women and this kind of behaviour of your driver was terrible. All in all, i want a strict action against driver for causing this situation. I am looking forward to hearing from you.

Please find enclosed herewith screenshots of booked/cancelled rides.

Taxi details:

Car – chevrolet beat

Registration plate –

Name of driver – vikas kumar

Mobile number of driver - [protected]

I you will not take any action i will suite a case against.

I am looking forward to hearing from you.

Lokesh kumar
+91 [protected]

On 08/05/18 at 8:12 pm i booked a pool ride with uber. The suggested fair was ₹39.52. Later i found that the assisted uber driver cancelled the ride before picking me up which automatically assisted me another uber driver.

The moment i reached my destination mentioned ¬on uber app i found that i was charged ₹99.35 instead of ₹39.52. I repeatedly wrote to uber in the help section of its app & on its various twitter accounts. The case went on back & forth.

Finally they ended up not replying or refunding me my differing money from the actual suggested fair. Later they came up with an excuse saying that the suggested distance of the ride would cost you what actually we charged you. Further, uber has a policy. If you cancel its ride it charges you for that.

That’s where when its 1st assigned driver cancelled the ride i stuck to it rather than cancelling it. Also, there was no pop-up notification suggesting the changes made in the fair. I'm surly not the only customer who's been shown lower fair, attractive enough to fall for this trap & later get looted.

Attached images which suggest economy rides, it clearly mentions the fair of ₹39.52 for the pool ride which is a common fair throughout the day on uber pool rides under its economy rides.

I am not due to pay any pending amount to anyone, however it is showing like i need to pay rs.30 to the driver whenever i book the ride. And also, on friday, i booked a cab from t. Nagar to spend infocity and the amount was 260, which was as usual, bot when dropping driver was amunt as 397 and i was forced to pay 400 whish was double the normal pay. Kindly help to refund the amount

I booked a cab from suresh gyan vihar university jagatpura jaipur to unique towers.
My travel time of trip was showing 10 mins but the cab reached at location after 15 minutes i booked a ride.
When i step in the cab the driver was drunk and didnt start the ride. When i asked him to drive the car he shouted so badly and cancel the cab.
I am a pregnant woman.
In this situation delaing with these kinda drivers are so pathetic.
Hell with your drunk drivers.
I want a strict action against him.

Chevrolet beat
Cab number - rj14
Driver name - vikas
Mobile number - [protected]

I want a strict action against him.
Or i will suite a case aginst you and your driver.

I opted uber (Go) cab for my mom. After some time cab driver came. Mom wanted to confirm the driver name to ensure that he's the person (Driver) from uber. He rudely said can't you confirm with the cab number and asked her to get down from the cab and left. My mom felt unpleasant and as she's alone and old, she stepped out of the cab. She called me back and cry.

Driver cancelled the trip and company asking me to pay for that transaction. Where my mom standing all alone and looking for the help.

Uber don't know all these and they don't even bother about customers. They cut adds fantabulous saying that they care customers. But, they really not. They trust and care their employees for the company beneficiary.

Suggestion: if you people really bother about customers then put some cc tv's in the cab. So, that you could know the fact that how customers are suffering with your drivers. And more over you don't have the customer care services where we can call for the help.