Uber India Complaints & Reviews

Uber drivers ask to pay airport toll in cash forcefully.
This has happenned twice while i took uber ride from home to bangalore airport. Some of the uber drivers are very cunning and will ask you to get down from cab in midway on highway if we do not pay the toll in cash.

Now about uber support:
I have reported both the times to uber support but they still do not care and send copy - paste replies like:
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I paid a toll or parking fee for my driver
Wednesday, may 9, 2018 at 11:54:49 am · airportpool

Hi priyanka,

As explained earlier, cash exchanged outside the uber system cannot be recorded hence, we cannot take account for it and make adjustments to the trip fare.

The riders on our platform are required to pay according to the payment method they choose at the time of requesting the ride and any cash paid on a non-cash is considered to be a transaction outside the system.

For your future trips, whenever you're requesting an uber, be sure to check the payment method you're using so that you don't end up paying twice for the same trip.
Appreciate your understanding in this regard.

Did you know you can use the ‘share status’ feature and help your loved ones track your trip? Give it a try!
Visit our blog

Sent by shariff on thursday, may 10, 2018 at 10:26:00 am
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I always use paytm while on uber but i am explaining to them that uber's cunning drivers keep on asking for toll in cash. But uber keeps on sending copy-paste of same reply

I had booked a complaint against uber india on 7th may 2018 regarding high fare charged on my trip to office. They have not resolved the issue as yet despite of reminders sent to them. Earlier also this had happened with me. The reason they give is that gps was not followed, which is not true. I have never asked the driver to change the route. The gps is followed everyday. Please look into the matter and resolve the issue.

Payment of 365.44 was debited from my paytm account however the driver has still asked for cash rs. 366 which has been given to him. Sms rec'd - you paid uber rs.365.44. Now add 222 to paytm wallet & get 22% cashback on your next 2 uber eats order using paytm. Know more http://m.p-y.tm/UEMAY.. wallet trxn id - [protected]... Mails to uber have been futile... He said he had not received any paytm and demanded cash on the middle of the road. With 2 kids i couldnt have got into an argument with him in the night and hence gave it to him assuming i would speak with uber and get it sorted. Uber is upto cheating customers by talking double payment from customers. Drivers are registered with uber hence uber has to take responsibility. Please look into this.

On morning of 7th may, 2018, arnd 9.55 am, i booked a uber pool from passport office to my work place, using paytm as payment method. The amount was estimated as 99.52. After the trip was booked, the driver said as paytm is not being accessed for his payment, pls pay cash. As the trip was started, i couldn't change payment method in app. Nor could i cancel the trip, as i might have to bear cancellation charges, when there is no mistake of mine. So i agreed to pay him 100/- cash, as i was aware of help section in uber app (Where i hoped my compliant would be acknowledged with refund or credits).in addition, 99.52 was deducted from my paytm account. So i had to pay 199.52/- for a trip which costed 99.52/-.

I m a very loyal customer o[censored]ber since years, and have not used other cab services so far. Trust me, i m a sensible customer, and wouldn't lie for 100 bucks. This is the first compliant ever with uber.

Till few months back, i was very satisfied rider o[censored]ber. But now i feel very sad with the kind of cheating perform by uber. In last 6 months i have been overcharged more then 15 times. When we inform customer care, they refund the overcharged fare. I am not counting 10 to 15rs. Of overcharging. And now from last few days they not even bother to respond for any complain in help section of app. You can check the same in screenshot. They just provide predefined reply for every complaint. Not able to understand to whom contact regarding the same

I had booked uber pool on 9th may 18 for rs. 49 from mazgaon to lower parel, mumbai.
Since the cars were not available, uber cancelled my car request and massage popped up that i am being offered premium trip with no additional cost.

But i was charged rs. 120 instead of rs.49.

I complained for refund of excess amt.
But they are not reverting with satisfactory reply.
They are ignoring me and not not reverting.

This response is sad.

I want my excess amt.
Else uber is misleading and behaving ilike thief.

Hi,
This is Maumita, user o[censored]BER cab. On last Saturday I. E 5th of May 2018, at around 3 I booked a cab from Wave City Centre Gate 2 to Aditya Celebrity Homes Sec 76, the driver(named Akhilesh) didn't come for pick up n started the trip, n UBER deducted the amount of Rs. 39 from my paytm wallet. I lodged a complaint immediately but UBER they refused to refund.I am still following up with them but they are refusing to refund. I feel completely cheated.
Please help.
Maumita
[protected]

Uber is thief. Yesterday i was coming from gurgaon to karol bagh. The fare shown in the app was rs. 89 only. On the request of driver and understanding that this is some app related issue, i paid him 521. Today, i received a message from uber that driver has said that i have not paid full and hence i need to pay remaining 439 rupees. The said amount has been added as recoverable amount in account. Today again when i was travelling from karol bagh till gurgaon, driver took another route. When i asked him the reason for the same, he forced me to deboard the cab and forced me to pay for entire trip. I raised this again with uber and uber is ready to credit only the fare till that point. No compensation for the humiliation and suffering caused to the customer. Have to raise this in consumer court now.

I took a trip on 14th april with my 1 year kid and my 60yrs moth-in-law. The trip was cancelled by different drivers 4 times as the location on their app was catching wrong and fluctuating.in told for this i wait for the cab almost 1 hr. After complaing about this to uber customer team the cab came and dropped me to the destination and took the cancellation charge since the trip was cancelled after so long although i had complaint that the wait time was too long. He took extra money as cash from us at the time of getting down. When i complained for the same after 2 days they said it will credited in my account but it has not been done. It is been 3 weeks now i have complaint but no one is responding. This is like a pathetic service and not expected from a site like uber. I want this to be resolved asap and compensated also for the trouble given.

Sir/madam

On 30/04/2018 i paid in cash to the driver charan raj in hyderabad rs 750/-, but when i tried to book another cab o[censored]ber it shows card payament of rs 641 pending and shows card payament even the driver was not sure whether to take money or not but he has taken the money. If it is card payament normally the driver tells the customer.in this case he has not told me. He asked me how much the fare was when i booked initially. I am not sure this rs 641plus change was for the ride in hyderabadon 30/04/18. The phone no of charan raj [protected]. Icannot call him it is only one way.

Dear team,

You guys have charged me wrongly an amount of 42rs while your guy never turned in the location and his mobile was switched off too. The driver didn't came to the exact location and showed in my mobile as cab arrived from then I tried calling at his no. Which was contiously not reachable. Your company is cheating with passenger, I was waiting for more than 7mins. I will sue you for doing fraud.

Hi.. I am wrongfully and forcefully being charged for a ride. I specified alot of times that the wait time was longer than mentioned.. So i shouldn't be paying for it... But i am still liable to pay the next trip i take according to uber app.. Please rectify this.. The rides date was 1/1/2018.. I have tried reaching uber but they have the worst customer service ever..

This had happened with me for the fourth time in the past few days. As usual i booked an uber go for my office today 07.05.2018. I was shown a fare of₹254 but charged ₹ 485.77. Nothing has been done for the complaint done on 24.04.2018. For which they are saying that they are reviewing the matter. I don't understand how many days it takes to review such matters. Again today i was charged such high fare. I demand a compensation of ₹ 10000 for mentally harassing me. I request you to please look into the matter and resolve both of them.

Hello
I regularly use the services o[censored]ber in Indore (MP).I have two complains against Uber .on Friday 4th May 2018 ..I took a cab ..and day before I linked my Uber account with my paytm .tha total bill amount around RS 82 automatically deducted from my paytm .but I was not aware of it ...I gave cash payment to the driver ..driver did not tell me about the paytm payment ...in the same way next I took cab ..but this time the diver intimate me about the paytm payment ..kindly see the issue ...one more thing I forgot my water bottle in the cab ...I called him but he didn't return
I hope you will see the issue

I booked a trip on 5th may 2018, and was overcharged on my cash trip.
On further enquiry with the driver he told us that toll charges aren't showed as it showed ₹0 toll fee.
And demanded ₹72 extra for the toll fee.
Since the receipt through email is received afterwards, we had to pay him the extra amount
But in the receipt it shows that tolls are included.
This is really disappointing for the customer, please look into the matter ASAP.
I also sent a help request in my Uber app, but there has been no response yet.

Dear uber.
1. This is false receipt and i did not travel this route yesterday.
2. I wish to make a complaint against this driver. Send me the telephone and email of your highest authority.
3. Please refund this rs 91.06 back in my account asap.
4. I cannot see my expected balance. It shows around 150rs, when it should be more than 500 rs.

Me and my family are regular users or uber rides and are happy with uber.
Yesterday incident was very bad experience and u are charging me for ride i never took.

Yesterday, when i booked the ride at around 9pm from my home sudarshan heights to powai. It showed me expected fare 161rs and expected wait time of few minutes.
But, the driver?? Imran did not reach on expected time.
I tried to call him, but he would not answer my phone. Time now was 9.15-9.20 pm.
When i tried to cancel the ride. Ur message was, i have to pay charge as the driver is on way. U will not say the amount and i did not want to pay fine (For no fault of mine).
After 9.20, when imran answered my call. He said, to wait for another 20 min, which i did not agree.
He asked me to cancel the ride and he would not agree to cancel the ride as late driver.

So, i took a 3 wheeler and reached powai.
Now, i see email and sms from uber as receipt 91.06 rs for travelling, which is not true.

Please refund my money and dismiss this driver immediately.

Sincerely.

Dr. Arvinder singh ghai. Md.
[protected].
Andheri east, mumbai 400093

I have been charged for trip for which i have not taken, charged as cancellation, and also one fraud transaction from my debit card, i request to take action on such fraud people cheating innocent people
Uber made business in getting money in the form of cancellation from innocent customer, plz take proper action get me my money refund of rupees 150

I m a frequent traveller but its shocking as distance of 12 k. M. Which i cover twice a day and am being charged rs 120 to 130. But today i was shocked that for the same i was charged 509 less 50 discount. I hereby request/advise you to resolve and pay back the overcharged else i will be using the other platform and will highlight in the media. The kind of harassment wastage of time and above all i got too late for my meeting not because of travel but argument. Regarding bill wasted my precious time.

I booked a taxi for 1.15 at the ahmedabad bus station, i was given this reg number gj18az2875 and name ashish. He made us wait for 45 mins.. I rang him at least 6 - 7 times to tell him where we were waiting he eventually rang and told me he had parked outside the bus station opposite to where we were, i specifically said my mum is disabled n won’t be able to walk, he insisted we come to him.. After walking to the cab we found he had two other passengers n we were sharing the cab, i said i hadn’t booked that n there was no where for my mum to sit.. He started arguing with us and eventually jus drove off leaving us stranded. It was hot n my mum started crying as were from abroad.. I was disgusted by the service n attitude now i have been asked to pay 37 ruppees.. Wat for.. I’m not paying anything infact i should be getting compensation for being left stranded in the middle of the road with a disabled mother... Plse advise

I booked a ride from thippasandra to bial on 24.4.18 at 8.30 am for my wife. I didn't get the ride completed mgs. I was asked to add rs. 793 to paytm wallet. When i did this rs 2206 was debited by uber for the ride. When i complained i got the e mail with trip details. Reg fare rd 1000 and surge price rs 1206. I think it is very unfair to charge surge pricing at 120%. Uber claimed the pricing is fair. I don't agree