Uber India Complaints & Reviews

I am a resident of hyderabad, i booked uber cab from hyd airport to uppal on 6th june 2018, 12:40am, it alloted driver narsimha with mahindra xylo (Ts12ua9273) and i tried to call him, he did not responded to my call and in few mins uber app showed me on trip, where i was still waiting at the parking lot for that cab, driver didn't pickup me at all and after few mins it deducted rs 809/- from my paytm wallet attached with uber, this is really a very unsafe, unsecure, ridiculous experience with uber cabs, i was surprised by the activity where how uber can show on trip status when a passenger is not picked up from the location and i had a great trouble at the moment in midnight as driver not answering phone call and no help or complaining options available while it is showing ontrip (Pseudo trip) it a big scam! And after that i complained uber about this, they did not respond.. I completely lost trust in uber, please be careful with payments and try to avoid taking uber in india.

I travel by uber everyday. 9 out of 10 times the drivers cancel the trip hearing the destination even though may be i have been waiting for more than 20 mins.
Most of the time, the drivers threaten me to stop the ride if i dont pay the toll fees though it is included in the trip fare.
Sometimes even asking the drivers to switch on the ac becomes a crime and they behave very rudely.
I have lodged multiple complaints to uber via the help category, but most times i get a response we are looking into it, thats it.
I have used uber in kolkata and bhubaneswar also, but i find karnataka drivers very rude and ill mannered.

I had demanded for a cab for night travel beforehand in the evening.
First, the estimated amount to be paid was around 190-230. Then after sometime i checked, the price range was around 230-280 because of the demand during the time of travel. The driver reached almost at the right time. And the price to be paid was not visible during travel. I was not informed of a surge that big, or else i would have cancelled the cab. After reaching the destination within the expected time with minimal traffic, the price that i had to pay was rs.576. This is ridiculous. I demand a refund of extra money that i had paid which i was not informed before. And i would like uber to be customer friendly.

Off-late it is a practice for the drivers to deny duty or intentionally delay for picking the cutsomer. The driver intentionally tries to avoid travel during peak hours, for short distances, and switch off the mobile phones when we try to reach them. But the company charges the customer for cancelling due to drivers' activity. I suggest that we can go back to traditional method of calling and booking rather than talking apps and cheating drivers. Most of the times uber serves useless during emergencies. Useless service!

Dear sir/madam,

I hire uber cab on 04.05.2018 from tishazari court to udyog nagar peeragarhi at the time of booking the fare which was showing there is rs.187 approx but at the time of dropping /closing of ride it was showing rs.304.05 which i paid through paytm but its still showing outstanding in my account due to technical error.
Kindly resolved my issue and return the excessive charged by you.

Regards
Tarun saini

Today i have try to book uber cab twice.in first attempt i cancelled trip and accept penalty of rs 36.15 but second time when i tried at that time your driver ganesha cancelled trip his contact number [protected]. At that time those people are charging to me 36.15 rs in past i have paid twice without my mistake. They are not taking any action after complaining them.

On sunday 3-5-18 i took uber as i had to go to new delhi railway station and at that time i was having enough credits in my uber account for that trip. At the end of the trip total fare was 249 which was supposed to be paid by my credits and the same was deducted from my credits which i got to know later. But driver still asked me for cash rs. 250 which was paid by me as i had to board train and i was getting late.

After that i noticed that i have paid twice for this pathetic service. And i called the driver and told him that he has charged me wrong then he said i have collected what appeared in my app. I lodged a complaint in uber they replied with a denial as the payment has been made outside the uber system and hence they can not refund it. I mean literally what the hell is this system o[censored]ber their * drivers are looting the passengers and they giving this formal reply.

Pathetic service, 2 times in the past week drivers decided to deny duty after we boarded the cab and starting the trip. Reasons - too much traffic, knee pain.. Seriously?? They challenge us to go ahead and lodge any complaint we want, that no action would be taken anyways. Amazing!! First driver also had the audacity to start abusing a lady in kannada!

The driver Sandeep mahadik car registration no.MH04HN 3853 m.no.[protected]
Using very bad language upon call made to him since was very late against estimated time
. I am personally of the opinion to make a police complain against this guy as I could not send my wife with such driver.please update me regarding your action on this driver .

Service provided: uber
Driver name: batsha
Traveled from sipcot - thalambar to thiruvanmaiyur, chennai, india
Date: june 1/2018 friday 12:57 pm
Car: tata indica

Driver instructed me to pay toll fee and claimed that uber india will reimburse that fee to my account.

When i send an email to uber india i have received the below response
Hi sri,
I’m sorry to hear that you have paid cash for this trip.
I reviewed your account and can see that your chosen payment method was your mastercard 6872. Since this cash transaction was facilitated outside the uber system, we’re unable to refund the same.
To avoid similar issues in the future, always make sure that you don’t pay with cash if you’ve already selected another form of payment. The same is expected when you request rides for your family, friends etc.
We appreciate your understanding.

These replies are highly not recommended. Why can't uber detect the amount from that drivers' pay and return that amount to my account

Desirable resolution:
I need to get back my money rs 25 from that driver. Have attached driver photo who cheated me.

I was overcharged on my cash trip because driver took the longer route than that displayed by gps. The trip details are thursday 8:52pm.
I contacted uber supoort. No one resolved my query fro 2 days and then yesterday i told them i am filing complaint so they said that this is because the driver took the longer route. I don't see nay fault of mine to pay larger amount for the ride. I tis driver's mistake. He should be penalized. Instead fraud uber company is penalizing me. I want a refund and also compensation for their unprofessional behavior of not responding to customer's messages. This is their customer service in which they don't respond to the customer's messages/..

Completely opposite of what it should be.

Yesterday a uber driver refused to come near the pick up location and cancelled the trip. I have raised complaint immediately in uber support section on the app as uber has charged me with the cancellation fee when the driver cancelled the trip. I don't need uber credits amounting the same of the cancellation charge. Just release my debit card. Waive off the cancellation charge and release my card. When a card is selected as payment method there is no way to use your uber credits. As such a rider ends up paying double. Stop this cheating in the name o[censored]ber credits and release my card at once.

I paid toll amount on request from driver while i was traveling from kalyan nagar to rajarajeswari college in uber via nice road on tuesday[30/05/2018]

Same fare is included in the receipt. I have approached help in app. However, uber customer care team is denying to refund extra amount charged and not responding.

Photo is attached herewith for detailed information

To day i. E. On 3rd june 2018, i booked for a uber cab at secunderabad railway
Station from flatform 1 side, at 11.25 am to my home, 32 krantiharika apartments, huda complex, saroor nagar. Received a confirmation message for rs 211/-. One mr fahad was the driver and vehicle tata indica. No arrival time was indicated. After 10 minutes when i contacted the driver, the reply was "you can not have access to the number." after waiting for 10 more minutes i made alternate arrangements to reach my destination.
Surprisingly i received a message from uber to rate my trip with driver fahad, which i never made. This may pl benoted, and take necessary action against the cab driver who didnt respond.
Regards,
Prasad a r h
Mob : 91 [protected]
Email : arh. [protected]@gmail.com

— forwarded message —
From: bose electro acoustics
Date: sun, jun 3, 2018 at 2:50 pm
Subject: re: receipt for canceled trip on thursday evening
To: uber receipts

Dear sir / madam,

Very good afternoon!!!

Kindly note that thursday evening myself & my male colleague went to siddhivinayak mandir and while returning back from the temple too, we booked uber. The driver called me and said we should wait for him as he is coming from a distance and it would take 15 to 20 minutes. We waited for more than 30 minutes but i did not receive any further call from the driver neither we did call or locate him near the temple. Suddenly i got a short message from uber that my trip is cancelled. Then we found the said vehicle near the temple and spoke to the driver and he said he called me and a lady said to cancel the trip. I have not cancelled the trip neither the driver called us. He called a wrong number. But you have charged me the cancellation fee. Please inquire and find out the truth from his call list of 1st. June evening. You should not penalize your member for not cancelling the trip on friday evening while returning from the temple.

Please contact me for any further clarification on the issue.

On thu, may 31, 2018 at 9:45 pm, uber receipts wrote:
A fee will be charged if the driver has to cancel after waiting for more than 5 minutes at the pick-up location.in order to avoid this fee in the future, please only request when you're at the roadside and ready to go.
Map

Uber logo
₹0
We'll connect another time, sekhar
31 may 2018 | go

21:21 | requested time was confirmed
21:44 | requested time was cancelled
Requested pick up location | 18509 lakhamsi napoo rd, matunga, mumbai, maharashtra 400019, india
Did you know you can order food delivery through uber? Try uber eats and get 20% off your first order with the code 20ubereats. Download the app today.

If you think this was a mistake, please visit help. Uber.com or tap help in the menu panel of the uber app and we'll make it right.

Collected ₹0

I booked a uber on 2/jun/2018 (Saturday evening around 7:50 pm). When uber reached at my location. Driver said to me to wait for 10 minutes as he was smoking. Driver was unprofessional so i cancelled the trip. And deducted 42 rup from my paytm account. This is redeculous. I want my money back asap.

Driver name-rahul
Taxi type-maruti suzuki wagon r
Taxi number-dl1rtb8092

Have booked a uber today morning and waiting time was 8 mins but it took more than 30 mins to pick up.in the uber status it shows wait time as 3 mins but current time difference is 9 to 10 mins. Why are they displaying wrong timing and increase the wait time by holding the passenger. For 6 mins the time difference is 11 mins. For 5 mins the time difference is 12 mins and 3 mins the time difference is 9 mins. Do share only wright waiting time to customers. Similarly the amount i booked the cab is for rs.49.88 but when i got down at my destination the fare got increased to rs.71. How these changes can happen with out informing the passenger?

I had travelled through uber on sat 26 & sun 27 may 2018. On 26th i went from vasundhara gzb to faridabad, at gazipur toll driver escape from paying toll and drive fast and that toll includes in my fair. Aprox rs100 i paid excess.

On 27th may i came back form faridabad to vasundhara gzb.
Then on reaching vasundhara i wrongly paid excess rs.200 to driver, driver know that and 1-2 days he was ready to pay that amount to me, but now he is not picking my call.

Ashok kumar
Cont. [protected]

I paid toll amount on request from driver while i was traveling from majestic to electronic city in uber on tuesday[protected]

Same fare is included in the receipt. I have approached help in app. However, uber customer care team is denying to refund extra amount charged and not responding.

Uber registered contact number for more information on ride

[protected]
[protected]

Please help.

I had booked a uber trip from bhoomi diagnostics hsr layout to jinke park nanjamba agrahara kempegowda nagara bengalore on 1 june 2018 at around 5.38pm and the ride was booked with driver santosh vehicle number ka01af0896 who was near by but this driver has not at all reported at the pickup location and i tried to contact him but he rejected the call with out any humanity or at least he could have told that he can't pickup, but without any region he has keep on rejecting my calls (Please check his call log) also me and my spouse she is patent were in agony because of this driver who was not even cancel the ride so that we would booked another and at last after one hour the ride was cancelled but it fetched me rs.40 cancellation charges. I don't know why i should pay for your drivers mistake. Please consider this issue very seriously and take action.
Me and my spouse faced lot pain, and i want feed back about the action taken in regard this