Uber India Complaints & Reviews

I booked a uber on 2/jun/2018 (Saturday evening around 7:50 pm). When uber reached at my location. Driver said to me to wait for 10 minutes as he was smoking. Driver was unprofessional so i cancelled the trip. And deducted 42 rup from my paytm account. This is redeculous. I want my money back asap.

Driver name-rahul
Taxi type-maruti suzuki wagon r
Taxi number-dl1rtb8092

Have booked a uber today morning and waiting time was 8 mins but it took more than 30 mins to pick up.in the uber status it shows wait time as 3 mins but current time difference is 9 to 10 mins. Why are they displaying wrong timing and increase the wait time by holding the passenger. For 6 mins the time difference is 11 mins. For 5 mins the time difference is 12 mins and 3 mins the time difference is 9 mins. Do share only wright waiting time to customers. Similarly the amount i booked the cab is for rs.49.88 but when i got down at my destination the fare got increased to rs.71. How these changes can happen with out informing the passenger?

I had travelled through uber on sat 26 & sun 27 may 2018. On 26th i went from vasundhara gzb to faridabad, at gazipur toll driver escape from paying toll and drive fast and that toll includes in my fair. Aprox rs100 i paid excess.

On 27th may i came back form faridabad to vasundhara gzb.
Then on reaching vasundhara i wrongly paid excess rs.200 to driver, driver know that and 1-2 days he was ready to pay that amount to me, but now he is not picking my call.

Ashok kumar
Cont. [protected]

I paid toll amount on request from driver while i was traveling from majestic to electronic city in uber on tuesday[protected]

Same fare is included in the receipt. I have approached help in app. However, uber customer care team is denying to refund extra amount charged and not responding.

Uber registered contact number for more information on ride

[protected]
[protected]

Please help.

I had booked a uber trip from bhoomi diagnostics hsr layout to jinke park nanjamba agrahara kempegowda nagara bengalore on 1 june 2018 at around 5.38pm and the ride was booked with driver santosh vehicle number ka01af0896 who was near by but this driver has not at all reported at the pickup location and i tried to contact him but he rejected the call with out any humanity or at least he could have told that he can't pickup, but without any region he has keep on rejecting my calls (Please check his call log) also me and my spouse she is patent were in agony because of this driver who was not even cancel the ride so that we would booked another and at last after one hour the ride was cancelled but it fetched me rs.40 cancellation charges. I don't know why i should pay for your drivers mistake. Please consider this issue very seriously and take action.
Me and my spouse faced lot pain, and i want feed back about the action taken in regard this

My previous trip is still showing as unpaid, although i have paid for the trip through cash as the upi option was not going through due to technical issues with the uber app. Now, when i try to book my next trip, it is asking me to pay for the old trip again through upi, which was the initially selected mode of payment. I have contacted the highly inefficient uber customer support about it through blog in the uber app, but they are not able to understand the issue itself, resolution is something which i can hardly expect. They understand that i need a refund of the amount that i paid, however, the amount has not been deducted from upi at all as the payment did not go through. I only need that previous trip to be reflecting as paid, so that i am not charged for it again, on my next trip.

Hi team,

Mentioned below are the details required for you to help me.

Registered mobile no. - +91 [protected]
The car was booked from bandra west to borivali east with a stop at jogeshwari (Accord equipments). There was an equipment i picked up from jogeshwari (Accord equipments). There was an equipment forgotten in the cab. Kindly help me speak with the driver or someone who could genuinely help. Have been trying to connect with someone in everyway possible. Unfortunately have not got a response. Request you to please help as soon as possible.

I took a an uber cab for a ride of about 10 kms on 31st of may, 2018. At the end of the trip, the driver's device displayed that the trip fare amounted to rs. 172. I paid the required amount but when i received the bill receipt in the uber app, it showed the trip fare amounted to rs. 152. I dont understand how did this difference of rs. 20 arise. When i complained uber via email i did not get any satisfactory response. They said that the extra cash of rs. 20 paid to the driver is out of the uber system and hence it cannot be resolved in any way. I am very dissatisfied by this.

Dear sir
I have a drive from kukreja hospital to my home at 19.02 through your company having driver mr. Mukesh vehicle maruti suzuki dzire.
As i am regular customer of your company from a long time, and till now i have not faced any problem from your side & willing to have a healthy relationship.
You driver was give me such a painfull service that i can't mentioned in words.
As you know i am comming from hospital with a patient and your driver has dropped us 0.80 kilometre far from my destination.
All your driver pick and drop from my home during all my previous trips.
We are sorry to say there is no panick button in your vehicles for us. And there is no any emergency number for such type of situation.
Now arround two hours left when i have given you the trip experience and share the bad position, there is no any call from your side.
Hope you will treat it urgent and listen my experience through telephone & shutout the matter and make all the possible arrangement so the same position may not happen to your customers.
Waiting for your early response.
Ridhi nath its
#[protected]

I had taken a trip on 21st may 2018 at 3:58 pm from pottakuzhy road to cochin international airport. I was charged rs.445.52 for tge trip which i paid using tez app (Upi).
When i tried to book a cab the next day, i was asked to pay again. I had to pay it again as i wanted a cab for commuting urgently. This time i had paid using paytm. I raised a complaint in the uber app. The customer service agent replied asking me to attach the screenshots of the bank statement and the paytm app. Inspite of trying many times, the uber app wasn't attaching the screenshots. I requested the agent send me uber's email address to which i could attach the screenshots as the app wasn't uploading any pictures inspite o[censored]pdating it as well. She just assumed i am unaware of how to take screenshots or attach pictures and just sent me some guidelines on that. I informed her again that it wasn't my mistake that uber app isn't attaching any picture that i tried attaching. There hasn't been any response from her or uber since.
I need my money back at the earliest. I am attaching the screenshot of the trip details,, myank statement of 21st may and the paytm app statement of 22nd may for your perusal.

On 19th nay, i booked an auto at 9.00 pm from home to konankunte cross. The driver neither arrived nir received my call. Waiting for 20mts, when i cancelled the trip i was charged rs.42/- cancellation fee. When i sought help from uber app, the fee got cancelled and showed the same as credit
But for my surprise on 20th may, when i tried to nook the cab from home to yeshwantpur railway station, i was asked to pay the outstanding cancellation fee of rs 42/-. I was surprised to know why should i pay when there is a credit
As i was in a hurry to reach the railway station i opted to pay the charges to the next driver. Accirdingly i paid the outstanding amount and the present journey charges together an amount of rs 280/- to the driver after the completion of trio.
When i went to book the cab on 29th once again it is showing an outstanding amount of rs 234/- for the journey on 20th towards the onward journey to yeshwantpur railway station
This is something like a day robery and unbelievable from the reputed company like uber.
Being a senior citizen of 75 years, every rupee is valuable for me. If so is it not unscrupulous to pay the charges which has been already paid
Moreover, inspite of my several messages sent to help at uber app, no response hitherto since 2 days
I request you to get me due justice and let them withdraw the outstanding balance issue
Regards
Radha ramachandra

I paid toll fee for my driver on 30th may trip at nice road and then the toll charges were included in the final trip which was noticed later when we reviewed the receipt. When i reported to uber they informed that the payment was done outside of the uber payment method so they can't provide resolution. Why is this not indicated while booking when the trip has toll road in between, so that we are aware that we don't have to pay any toll? Why is driver not instructed not to ask money for toll. Have uber made a business for charging their traveler extra?

At the start of journey, my upfront fare was rs. 164/-, and journey happened as planned. However, when i opened app to book for going back, i noticed that previous journey is still on and driver didn't end the journey. I immediately cancelled but now there is an exorbitant outstanding fare of rs. 1183/-, which is not acceptable. I've been following up with customer care rigorously, but there is no response at all.

I called a cab to interface 7 (Malad west) on the 30th of may at around 3:43 pm to drop me to ashok nagar in marol andheri east. I inserted my card details to make the payment. The app showed the car would arrive in 7 minutes. I waited, the car never came, neither did the driver call me to inform me if we reached, suddenly the app shows that my trip has started, when i was still in office waiting for the car. The driver`s name is jagadeesh gaddikeri, i dont know who he picked up and dropped. After informing uber about their mistake, they have denied to help me outright. They charged 99 rupees from me & are asking me to pay more 99 rupees. The customer care o[censored]ber has replied that i have taken the trip, i took a rickshaw instead, since this car did not arrive at all. This is how uber cheats u when u pay in advance or link ur card to their account. Their customer care is so rude that they wont even address such a normal issue. Their app has flawed & they are making me pay 200 rupees for their mistake. Not done at all

I would like to bring to notice that my wife (Sowmya sujir) booked a share uber cab today i. E. May 30, 2018, the cab was stuck in a jam in sarjapur outer ring road, the cab driver asked her to get down, when she said she would take action, he said he does not care and asked to get down. This is such an unsafe way of handling passengers (Especially lady passenger) to get down at 9:50 pm. The details of the driver are as given below.

Vehicle number: ka05ae2138
Driver name: mahesh

I would be officially launching a police complaint about the same, to put my wife safety at risk. If this is way uber operates it a high risk from a safety standpoint.

Today on 31st may 2018, around 10.05 am i booked cab & got confirmation that hyundai xcent (Driver name jagadeesh gaddikeri) will report to me within 18 minutes.

Within minutes, i get another message that cab will report to me around 10.55 am, that is post 55 minutes of the booking.

Seeing this message, i cancelled the booking for which uber deducted rs.76.15, with 1.4 times surge pricing, from my paytm account linked with uber.

My questions are :

1. Is it that uber app deliberately show lower reporting time so that customer remained engaged to wait for the cab?
2. Is it that through such means uber enhance their earning by deducting fare charges from customers?
3. Can you build up or retain your loyal customer base through such business practices?
4. Seeing such business practice, why should not i delete uber app from my mobile & say never to ride again in uber?

I expect uber not only to reimburse deducted amount to me but desist from such business practices by correcting such glitches of huge variance in actual reporting time & conveyed reporting time of your cab

I have complained to uber regarding not able to book my uber ride, after changing my phone because the uber app says that your number is already in use. After complaing to uber 10 times in so many days nothing has happened. And there is noway to contact them. They say an agent will get in touch with you through eamil. But nothing happens. Toatally hopeless grievance solving mechanism.

Santosh khosla

Today i booked a can from mvp double road beside hdfc bank to vindhya apartments though i called the cab driver he said im at the exact location, i called him twice& said u are bit ahead to the road come to this point. I was waiting there for 10 mins but he din’t come instead he said plz cancel ur trip, i said why i should cancel my trip... Again i made a call then very rudely he said i[censored] want to lodge a complaint then go ahead... This was the behaviour. I was a regular customer o[censored]ber by since this kind of driver if i get in my day to day life sorry m afraid of this uber service

Dear team,

I have share my bad experience with Uber booking today (25/05/2018)

Actually I have booked Uber Tata Indica today nanmanglam to Chromepet (chennai).i have booked on 9.11pm, at the timing driver place to pickup place distance showing 14 minutes but timing are moving but the distance timing also showing increased 21 mints, 27 mints, I have called to the driver and told him “I’m travel to pollachi my bus arriving on 9.50 pm so shall I cancel the booking “but he replied “I’m in near by your place, near by your place”repeatedly told but the location is till 24 mints showed, again I told him shall I co ordinate the root but he told don’t cancel the booking and I’m near by your location...finally he came 9.32pm but my bus time is 9.50 pm .he came and shouted me with bad words and he drunken liquor after that I told I will complain to police and Uber team but he don’t worry about that my words and he fighting me settle the amount Rs 300, I’m shocking and asked I’m not traveling your car why I want to pay money but he on the mobile camera and I moving that place but he followed me shouting in the road and blackmailed recording for “I m Uber staff this customer are kicking me” that kind of words really I’m ashamed my place finally I gave for Rs 300 for avoiding my situation .. I have below mentioned the driver details kindly take a serious action to that driver and I need my money returning.

I’m extremely affected this experience

I need a justification otherwise I will complaining to consumer court.

Driver name:karthik
Mobile number:‭+[protected]‬
Vehicle:Tata Indica
Booked on:25/05/2018

I have attached some screenshots for your reference

Thank you

MOHAMED SAFIULLAH
Mob:[protected]
Chennai.

I booked uber cab from jamia hamdard to govindpuri metro station at 12:40 pm on 29.05.2018. The following drivers gave me trouble:
1. Mobile no.- [protected] after confirming with me, he cancelled my trip on his own without informing me. I was left waiting.
2. Driver name - vikas, mob no. - [protected]. After the above ride got cancelled, i contacted this driver (Vikas) who said he is coming. There was a 14 min wait showing and i decided to take this cab only as i was not getting anything. But this driver switched off his phone and after a long period of wait he never came to pick me. I kept trying to contact him. It was showing 1 min on the app but there was no sign of this driver even though he was near my place. I was left helpless and then desperately i had to take another mode of transport.
Both these drivers should be blacklisted.