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Uber India Complaints & Reviews

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Updated: Nov 27, 2025

Complaints 5921

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182

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Bad 😕 It seems that Uber India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Uber India reviews & complaints page 128

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Address: 500059

My name is Edwin, I was recently booked a Uber cab for my wife from IDA Uppal- Jubileehills, The driver took 442rs cash after the ride stating his network is slow unable to show my wife as it cash payment, My wife called me to clarify but as I was in office at that moment I couldn't take her call, She paid the cash, and After giving serval complaint's Uber is reluctant to clear my outstanding balance, I have called the uber driver many times but he never answered my call till date,

I have Attached the details

My Uber no [protected]
Alternate no [protected]

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Address: 560037

Uber app serious problem till this i lost many items in cab... After driver dropp me there is no way to get his mobile number... And it will not be visible my number to driver... So once gone in uber cab then forget the item... There is option contact driver but this will bridge call between customer and driver however after u pick up incoming nunber from this bridge.. You will not get connected to driver it will say driver number is invalid.. Whats hell uber service... So pls be carefull... Another issue is when i see first fare before book and after paying payment or changing address the fare will not be same but it will be higher... Check this it always happening

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This happened on 20th april also. Again the same thing happened. When i booked the cab i was shown a fare of rs.165 but charged rs. 320. Please ask these uber people not to cheat their customers. That day the reason they gave was that gps was not follwed. But that was not the case. The route taken today also was the same as everyday and the driver followed the gps route only. I don't understand what is their problem with me or they do that with all the customers. Why do they offer passses or discounts if they can not keep their words.

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T

Tanu Gut

from Delhi, Delhi

Apr 25, 2018

Since last week I am getting cars in pathetic condition. It is so stuffy in the car that it is difficult to breathe.The AC hardly works and some drivers literally stink.pls help.its getting intolerable. Often I book it just before moving so don't have enough time to cancel and book new one.Anyway most of the cars are coming like that.

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Address: Ahmedabad, Gujarat

Today i have taken ride 14.4 km and the fare was showing only rs 99 and when driver end up the trip its was showing 303 rs. Which is not payable for anyone. I want my money back as i have paid to driver. Even driver don't know the route and he's map was also not working. Its happened in morning which reined my whole day. I want my money back do it faster. I am regular customer o[censored]ber.

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Apr 24, 2018

Updated by EarthPruthvi Today I have taken ride 14.4 km and the fare was showing only RS 99 and when driver end up the Trip its was showing 303 RS. which is not payable for anyone. I want my money back as I have paid to driver. Even Driver don't know the route and He's map was also not working. Its happened in morning which reined my whole day.I want my money back Do it faster. I am Regular customer o[censored]ber.

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Uber hire was used to travel a distance of 76kms (Vallakom-udayanapuram road -lulu mall -vallakom - udayanapuram road) in kochi. I was charged for 152kms. Uber hire accepts payment mode as cash only and i paid 900/- extra cash to the driver. Have been submitting requests in the app to refund for the extra kms charged and no response till now. There is no customer care contact number and the driver is not picking up the calls to give a clarification on how can be i charged for double the travel distance. Request to look into this issue and refund asap

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Myself is satish asija new delhi mob no [protected] and i have booked the tax from uber and code no 8363 qirnn4a1sbt
Mr pradeep driver and car no is dlirtb1307
He have using non snese with us and told us at 3.10pm that i will first drop my passenger and then will come to you. If you want to cancell you can and book another one. However my train time is 4pm and i requsted for the same but and he was misbehaving and talking non sense.
Please priovide us the detail of the driver ie adress and etc i will take legal action against him and sue to u also if you will not take action
Thanks

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V

vivek shukla shukla

from Bengaluru, Karnataka

Apr 24, 2018

Pool services are meant to be charged what they are shown at the time of booking the same.
But Uber India has shown some fare and then charged almost double post ride saying route changed, tell me am i the one who choose for new pool match? Why am i been looted.
This has been repeated several times from UBER and they dont respond properly either

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I checked for your taxi on 20/04/2018 at jhalukbari guwahati for airport. Availaiability and name and number of driver appread on my mobile. It was heavily raining so i colud not talked to the driver and left the idea to take the taxi but u r showing outstanding payment of 84 rupees on that day. How can i pay for the trip which i do not took? Please look in the matter and do the needful.

With regards
Vikrama jeet yadav
[protected]

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Address: 122001

Website: www.uber.in

Ear sir/mam,

I am jb suna ([protected]) is a existing user o[censored]ber taxi but in the month of jan and recently i have charged wrongly 2 time as i have given cash to driver and i dont have any other mode of payment.
Here below are the 2 payment that i refund for wrong outstanding charges.

27/1/2018 from 52, sector-4 gole market new delhi to to 3, bheem nagar road, sector-6 gurgaon
7/4/2018 from 5, panchkurian marg, bharat nagar aram bagh, paharganj new delhi to gandhi nagar geeta colony new delhi.

Kindly check the details i have sent many mail but not responded.

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Apr 23, 2018

Updated by JB Suna i have complain and given all details uber service promised me to solve with in 24 to 48 hours but nothing updated or any body contacted me.

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A

[email protected]

from Bhubaneshwar, Odisha

Apr 23, 2018

My name is Arnab Laha, mob no [protected], I got a refund from Uber and have 3500 rs at my account as Uber credit, but the app doesn't allow me to use it. Please help.

Regards
Arnab

wrong outstanding payment issue - Comment #3076061 - Image #0

F

Fareen Choudhary

from Mumbai, Maharashtra

Apr 24, 2018

Initial fare showed was 68rs and deducted fare is 118 rs. There was no prior notice. There was no traffic or route change
This is second time, when my money was deducted more then showed fare.

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Address: Thane, Maharashtra, 400607

On 16th april i took a share/pool ride and the estimation cost was 176.26rs. However, uber charged me 213rs. When i debated they told me its for the additional toll. My concern is why was i not told prior to my ride, i would have not taken the ride. And if driver took an incorrect route, why should i be penalised. Also on a share ride why should i pay all the toll charges. Amount involved is very less but uber cannot fool or cheat their customers. Hence i need refund of 36rs. Also when i contacted uber service centre they keep on repeating that it is for the additional toll and also are not providing me regulatory details or how to raise a complaint details.

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Apr 26, 2018

Updated by girish rohra29 This complaint is in continuation of the previous one.
Uber is not trying to resolve my complaint and playing cheap tricks by not calling me and sending an email that they had tried calling me. They are giving me repetative explanations of not refunding my money. i want you to look into this request as i was travelling on a share ride and driver took the route which had 2 tolls and i was asked to pay for both the tolls which was not as per the estimation before booking UBER. They are not refunding my 36rs. It was a drivers fault and my simple question is on a SHARE ride why should i pay for both the tolls? if this is not resolved this time, i need to appeal to consumer court. Kindly guide me.

Thanks

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Address: Mumbai City, Maharashtra, 400 002

I want to complain against your drivers they are very arrogant to senior citizens... They don't drop on the mentioned destination they starts fighting... Today my mother had a very bad experience with uber driver of maruti suzuki wagon r no i don't remember i think it was mh-01- 6223. That driver was too arrogant he misbehaved with her & when she said that she will complain that fellow said do whatever you want this is not the way to behave... Your drivers should know how to behave... Otherwise it is very difficult to travel with such nonsense drivers o[censored]ber because of such drivers your business will be affected... I hope you look into my complaint seriously...

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Address: Kolkata, West Bengal, 700027

Website: Uber

Uber speaks volumes about women safety, but implements none.
We had booked an uber tonight and the driver who had confirmed, baijnath, car number wb19g1933 maruti suzuki swift, not only did he not turn up, he insulted us, said it wasn't his duty to work all night, and we should fend for ourselves no matter where we were, that it wasn't his responsibility. Not only did he not show any respect despite the fact that we were women and army personnel, he did not even show any responsibility towards his job.
If you are stranded somewhere in the middle of the night, and need to get back fast, uber is not the answer.

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Address: Jaipur, Rajasthan, 302020

My phone no [protected] name mohindra.. I book drive on ur app on 21/04/2018 for journey on 22/04/2018 to dhamathali vippasana meditation center near galta gate. But ur driver not come to pick up me. When i call he refuse & missbehave me & with my sister on phone call & cancelled ride.. Ur company charge 36.75 rs also... Complete cheating done by u... I will do complaint against this to ur head office & consumer court... I also make complaint about this to government of rajasthan / goi... So i m just informed u about this matter.. I'm from jaipur.. Rajasthan

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Address: New Delhi, Delhi, 110029

Website: www.uber.com/en-IN/cities/new-delhi

Hi,
I have been over charged by rs 100 on my recent uber trip for nothing. When i contact them through app support say they say it is for the previous cancellation and overdue balance. Well there was none, i have paid for all the trips and the cancellation fee was not applicable at all. I would have known otherwise and all they say now is "the trip is too old for us to make any changes, sorry...". Well, that is not a excuse for overcharging loyal customers..

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Address: 600092

Hello, i booked a cab for taking my child to hospital. That time the driver started asking to pay in cash for trip i have used card payment method. Since i don’t want to get into fight with driver, i paid him cash. But, i was also charged in my card too. When asked, uber is denying to refund. Is this my fault to pay twice for their driver’s issue? Is this their problem that the deiver is not ready to take non cash trip. For your inability to regulate the drivers, how i can pay. They now stopped to respond to my mails also. What kind of service is this?

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Address: 752113

Dear sir,

This is in reference to the subject, uber had chargerd me extra fare against my last ride which i have paid in cash earlier to their cab driver due to non operational fact of my upi account..

This has been escalatef to the customer care o[censored]ber but, with an afamant reply they refused to reimbursh the additoonal payment they got...

Hence, requesting you to pls help..

Regards,
Bibaswan
[protected]

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Drivers r miss handling customers u r also blaming us u can also know that driver is not reaching the place for pickup & not picking the phone then what can we do can we sit for 24 hrs waiting for your driver today i didnt travel for 78rs bill22/04/2018 at 11:45 am but i got message then who travel in my booking. Pls improve ur software lets make complaint immeadatly

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Apr 22, 2018

Updated by A Bala Complaint

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Address: 600080

How can you make penalty to me. I spoke with driver after car booked. Then there is no car. Movement in your uber map and driver switched off his mobile. I tried 6 times to get him in mobile and failed. Then only i had cancelled the booking. I troubled by your driver. Kindly provide a facility in your app to make a complaints, during cancellation. We unable to provide our views in such cases.12th april 2018 i have sent a mail to you. But till now no action in this regards. During uber booking, everytime penalty showing and unable to book car.

Kindly waive the penalty to me, and enable booking.

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My ride shows travel from miyapur to kothapet on nov 10, 2017. Paytm shows 0. And ride fare shows588/-. Today date 22 april 2018 we travelled from vanasthalipuram to ameerpet. Apart from the current ride charges, the driver forced us to pay outstanding balance of 588/- which pertains to ride on 10th nov 2017.
If paytm for 10 nov 2017 shows 0 definitely we would have paid 588/- by cash!! Then what is this outstanding balance.? Please clarify at earlier.
Moreover why would the driver would skip collecting amount on 10 nov 2017. And why would he allow us to get out if we don't pay?
Charging again after already paying the amount for ride on 10 nov 2017 is ridiculous. Please ensure or credit the amount of 588/-for us back.

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Address: Chennai, Tamil Nadu

Sir
I booked a calltaxi on 04/04/2018 at11.03 am
Car driver mohanraj
The driver did not pick up me
So i cancelled trip but you charged rs 30
My pick up location was incorrect in your gprs
It is not my fault
You are saying that i did not make payment to the driver
Nearly 15 days i could not book your cab
Please rectify mistake in your records
Do not insist to pay rs 30 to next driver
Nm. Rajaapandiyan
[protected] e mail [protected]@gmail.com

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Apr 21, 2018

Updated by nm.rajaa thank you
nm.rajaapandiyan

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Address: New Delhi, Delhi

Website: www.uber.com

Driver cancelled the ride after 15-20 mins and did not also receive the call after that.
I had a flight to catch which i was about to miss due to the unprofessional & non courteous driver by uber
On top of that uber charged me ₹ 42 for ride cancellation (Which i did not cancel, driver did) and the app did not let me book another cab as it said i had an outstanding balance to pay.
It was waste of time and energy along with that it built up so much of mental pressure and frustration for i had to reach the airport on time

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Apr 21, 2018

Updated by shreya20692 Driver name KAMAL
Booking date : 21/04/2018
Booking time 4.11 pm

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