Uber India Complaints & Reviews

Ear sir/mam,

I am jb suna ([protected]) is a existing user o[censored]ber taxi but in the month of jan and recently i have charged wrongly 2 time as i have given cash to driver and i dont have any other mode of payment.
Here below are the 2 payment that i refund for wrong outstanding charges.

27/1/2018 from 52, sector-4 gole market new delhi to to 3, bheem nagar road, sector-6 gurgaon
7/4/2018 from 5, panchkurian marg, bharat nagar aram bagh, paharganj new delhi to gandhi nagar geeta colony new delhi.

Kindly check the details i have sent many mail but not responded.

On 16th april i took a share/pool ride and the estimation cost was 176.26rs. However, uber charged me 213rs. When i debated they told me its for the additional toll. My concern is why was i not told prior to my ride, i would have not taken the ride. And if driver took an incorrect route, why should i be penalised. Also on a share ride why should i pay all the toll charges. Amount involved is very less but uber cannot fool or cheat their customers. Hence i need refund of 36rs. Also when i contacted uber service centre they keep on repeating that it is for the additional toll and also are not providing me regulatory details or how to raise a complaint details.

I want to complain against your drivers they are very arrogant to senior citizens... They don't drop on the mentioned destination they starts fighting... Today my mother had a very bad experience with uber driver of maruti suzuki wagon r no i don't remember i think it was mh-01- 6223. That driver was too arrogant he misbehaved with her & when she said that she will complain that fellow said do whatever you want this is not the way to behave... Your drivers should know how to behave... Otherwise it is very difficult to travel with such nonsense drivers o[censored]ber because of such drivers your business will be affected... I hope you look into my complaint seriously...

Uber speaks volumes about women safety, but implements none.
We had booked an uber tonight and the driver who had confirmed, baijnath, car number wb19g1933 maruti suzuki swift, not only did he not turn up, he insulted us, said it wasn't his duty to work all night, and we should fend for ourselves no matter where we were, that it wasn't his responsibility. Not only did he not show any respect despite the fact that we were women and army personnel, he did not even show any responsibility towards his job.
If you are stranded somewhere in the middle of the night, and need to get back fast, uber is not the answer.

My phone no [protected] name mohindra.. I book drive on ur app on 21/04/2018 for journey on 22/04/2018 to dhamathali vippasana meditation center near galta gate. But ur driver not come to pick up me. When i call he refuse & missbehave me & with my sister on phone call & cancelled ride.. Ur company charge 36.75 rs also... Complete cheating done by u... I will do complaint against this to ur head office & consumer court... I also make complaint about this to government of rajasthan / goi... So i m just informed u about this matter.. I'm from jaipur.. Rajasthan

Hi,
I have been over charged by rs 100 on my recent uber trip for nothing. When i contact them through app support say they say it is for the previous cancellation and overdue balance. Well there was none, i have paid for all the trips and the cancellation fee was not applicable at all. I would have known otherwise and all they say now is "the trip is too old for us to make any changes, sorry...". Well, that is not a excuse for overcharging loyal customers..

Hello, i booked a cab for taking my child to hospital. That time the driver started asking to pay in cash for trip i have used card payment method. Since i don’t want to get into fight with driver, i paid him cash. But, i was also charged in my card too. When asked, uber is denying to refund. Is this my fault to pay twice for their driver’s issue? Is this their problem that the deiver is not ready to take non cash trip. For your inability to regulate the drivers, how i can pay. They now stopped to respond to my mails also. What kind of service is this?

Dear sir,

This is in reference to the subject, uber had chargerd me extra fare against my last ride which i have paid in cash earlier to their cab driver due to non operational fact of my upi account..

This has been escalatef to the customer care o[censored]ber but, with an afamant reply they refused to reimbursh the additoonal payment they got...

Hence, requesting you to pls help..

Regards,
Bibaswan
[protected]

Drivers r miss handling customers u r also blaming us u can also know that driver is not reaching the place for pickup & not picking the phone then what can we do can we sit for 24 hrs waiting for your driver today i didnt travel for 78rs bill22/04/2018 at 11:45 am but i got message then who travel in my booking. Pls improve ur software lets make complaint immeadatly

How can you make penalty to me. I spoke with driver after car booked. Then there is no car. Movement in your uber map and driver switched off his mobile. I tried 6 times to get him in mobile and failed. Then only i had cancelled the booking. I troubled by your driver. Kindly provide a facility in your app to make a complaints, during cancellation. We unable to provide our views in such cases.12th april 2018 i have sent a mail to you. But till now no action in this regards. During uber booking, everytime penalty showing and unable to book car.

Kindly waive the penalty to me, and enable booking.

My ride shows travel from miyapur to kothapet on nov 10, 2017. Paytm shows 0. And ride fare shows588/-. Today date 22 april 2018 we travelled from vanasthalipuram to ameerpet. Apart from the current ride charges, the driver forced us to pay outstanding balance of 588/- which pertains to ride on 10th nov 2017.
If paytm for 10 nov 2017 shows 0 definitely we would have paid 588/- by cash!! Then what is this outstanding balance.? Please clarify at earlier.
Moreover why would the driver would skip collecting amount on 10 nov 2017. And why would he allow us to get out if we don't pay?
Charging again after already paying the amount for ride on 10 nov 2017 is ridiculous. Please ensure or credit the amount of 588/-for us back.

Sir
I booked a calltaxi on 04/04/2018 at11.03 am
Car driver mohanraj
The driver did not pick up me
So i cancelled trip but you charged rs 30
My pick up location was incorrect in your gprs
It is not my fault
You are saying that i did not make payment to the driver
Nearly 15 days i could not book your cab
Please rectify mistake in your records
Do not insist to pay rs 30 to next driver
Nm. Rajaapandiyan
[protected] e mail [protected]@gmail.com

Driver cancelled the ride after 15-20 mins and did not also receive the call after that.
I had a flight to catch which i was about to miss due to the unprofessional & non courteous driver by uber
On top of that uber charged me ₹ 42 for ride cancellation (Which i did not cancel, driver did) and the app did not let me book another cab as it said i had an outstanding balance to pay.
It was waste of time and energy along with that it built up so much of mental pressure and frustration for i had to reach the airport on time

Today morning at around 6.45 am i had booked a vehicle uber go for going to poona station from rasoi dining hall. I was allotted a swift dezire mh12 5667 driver's name was santosh. After waiting for almost 20/25 minutes the driver did not turn up. I was desperately trying to contact him, but initially he did not attend my call and thereafter his phone was switched off. I tried calling for almost 8/10 times.
As i had to catch a train i had no option but to board an autorickshaw and leave for station.
After more than 1 hour around 8.15 am i received a message that the driver and vehicle was changed. Immediately in a few minutes i received a message that driver has cancelled the ride and need to book again.
Now i have received a message that my payment of rs.42.50 p.
The whole experience was disgusting. I have not traveled by uber. The driver did not respond. Who is responsible? What if i would had missed by train.
Please note that i will not pay the outstanding amount as i have not availed the services. Further would appreciate if action is taking against the irresponsible driver.

I travelled from Kandivali west to marine lines on 18th April at around 8:20 am. When I booked the ride it was showing fare from 500 - 700, so I booked it assuming the highest amount I might have to pay would be 700.
When we reached the destination driver (Mr Khwaja) very humble and nice driver, informed us to pay Rs 1285/-. Obviously we refused to pay that amount as it was double the amount I was shown while booking the cab. He called up customer care and they said that we have to pay the amount and later they will refund it. We were not ready for the same, so I paid the driver Rs 700/- that was the highest showing me while booking it. I am writing this complaint not only because I was over charged but also to say that in this entire scenario driver had to unnecessarily bear the loss.

I am requesting you to please pay the remaining amount to the driver and clear my account from the balance it’s showing as I have paid the highest amount showed to me.

Me and my family are your regular passengers so I will request you to please sort this out ASAP as otherwise I won’t be able to book further cabs.

Todat on 20.04.2018 on booking an uber cab on uber app i was shown a fare of rs. 166 but charged rs. 239 on completion of the trip. On complaining on their consumer support, the reply i got was that upon reviewing my trip they could see that the route taken was different from the gps suggested one. Hence, i was charged more than the fare displayed at the beginning. But that is not the truth. The truth is i am a regular customer o[censored]ber, i commute by uber daily. Today also the driver followed the gps route, the same route taken daily to my office, then how can they say that the route taken today was different. Kindly look into the matter and

Hi. I booked an uber today, ie, 20-4-18. The driver accepted the trip. (His number is [protected] and his name is dnyaneshwar) after 10-15 minutes also, he did not not turn up. Also, when i tried contacting him, his mobile was switched off. After waiting for 25 minutes and no response from driver, i had to take an auto. After 10-15 minutes, the driver submitted that the trip has been completed. I again tried him several times. But he did not pick up. After an hour or so, i tried calling him from different number, he picked up and said "galti se ho gaya tha, maine uber office mein inform kar diya hai". There are no customer care numbers for the customers whrere we can call and resolve the complaints and get the money back. I have put queries 3-4 with uber, but no reply from them on any of them. Very bad quality of response. They will definitely loose customers because of this bad quality of service.

I have been charged a surge on a pool trip over the upfront fare uber showed. The driver's phone got switched off and he couldn't end the trip. As it was a non-cash trip, cash payment wasn't possible. Now i am facing a fare of rs. 106.9 instead of rs. 59.39 and uber is calling it a surge of 1.8x.
This was my latest trip on 20.04.2018 (Friday) in the morning at 8:58 a. M.

Yesterday night i have boarded the uber cab i have forgot my phone in the cab after that immediatly i have contacted the driver through the uber app, then driver have informed me that phone was in the cab and then he disconnected the call from then i was trying to call the driver through the app because i have forgot the registered mobile in the cab. Since then i was trying the contect the coustmer support agent through email and also tried calling to the numbers they have provided but i haven't got any response regarding the lost item till now i want consumer complaint forum to look in to my problem and help me as soon as possible. Contact me on [protected]

1) cancellation charges are applied even if cancelled within 30-60 seconds while the app says you can cancel upto 5 minutes.
2) allotment ot trip to ghost / non-existent drivers. On booking the trip the driver allotted is of 5 star rating. On further checking the app, it says that it is the driver's first trip. Then how can they give him a five star rating. When i try to call such a driver, the numer is either not in use or is switched off or is a wrong number. On cancelling such a trip, the cancellation charges are levied on me.
3) after booking the trip, the driver starts and ends the trip from wherever he is without even moving an inch which is evident on the route map, but customer is charged. This is a frequent occurrence.in the mean while, valuable time is lost and when you book again, the surge price would have tremondously increased. They shoul pay for the inconvenience caused.
4) after booking the trip, the driver started the trip from wherever he was without even moving an inch which is evident on the route map. I took a normal cab and went to office.in the evening when i again checked the app, the trip was still on, the car had not moved from it's place and my bill had run to more than rs 1100. Had to write repeatedly on the app to get the refund which happened after 2-3 days.
5.) all such refunds of wrong charges do not happen unless one has to write on the app atleast 5-6 times.