Uber India Complaints & Reviews

I am kvv sitaramasastry. My phone no is [protected]. My email is sastry. [protected]@gmail.com. Today on 29042018 evening at 5 pm i booked cab from my residence to mehdipatnam in hyderabad. Cab driver phoned me he is coming within 5 minutes. His name is mallesam. He did not turned up. After 5 minutes i phoned him. No reply. Like this i have have made phone calls for 30 minutes. No reply from him. Then i booked another cab. Then i was charges rs 50. For cancellation charges. Am i responsible for his negligence and for not attending. Is there any any justification for charging cancellation charges from me. So please pay me back. Thank you

This is regarding the recent uber trip which i requested around 40 minutes back, today only 29/par/2018, from my registered email id and mobile number, ...
I called the driver, , he said, , he is at the golf course, noida and he cannot come to my location which is Sector 71, noida, , so i asked driver to cancel the trip from his end, , otherwise i will be getting changed, , , , and he disconnected the call, , and instead of cancelling the trip, , he started the trip from golf course without picking me up, and he himself ended the trip at a random location without picking me up, , what kind of behaviour is that, , i really dont care about those 48 rs.which got auto debited from my paytm account For the trip in which i was not even there in the cab, , but what kind of professionalism is that, , , and if this can happen then anything can happen, , because of these kinds of drivers, we cannot trust you guys, , really disappointing if you cannot acknowledge this and take a necessary action

if your support cannot call me and discuss the same with me, , then its a shame for uber...

Driver name: Pappu

Mobile number of driver: +[protected]

My actual location of pickup: B
sector 71, noida

My actual location for drop : Kaushambi Metro station

Once again i want to inform you, , i was not in the cab even during this trip...

Hope i will get a response from you guys...

Hi team,

I lost my mobile in a uber cab today. I don't have any details since i lost my mobile. My registered uber mobile number is [protected]. I hope you can derive the details from my uber account. My alternative number is [protected]. Last ride in tata indigo ka — — 9424. I called in my number immediately and after i made 4 calls, 5 th time when i tried it was switched off. This happened in bangalore.

I had booked a Rber Ride on 13-April-2018 at 5:51AM at Howrah Station, West Bengal. It was a Tata Zest Car and the Driver was Shashi. Inspite of waiting at the Uber Booking Counter for more than 5 minutes the Driver refused to Turn up. He said he will not come at the Pickup Point.
There was even a quarrel over phone between the Uber Operating-in-charge and the Driver but still the Driver did not turn up.
Inspite of repeated Complaints No action has been taken against the Driver and neither the Cancellation charges refunded.
Very poor service from Uber and there is no Customer Care Number to talk to.
I will have to write on Social Media against this apathetic attitude o[censored]ber inspite of its Driver's fault. Very poor Experience with Uber.

I had an uber ride once and that cost me app. 300rs since it was a card payment method that was choosen so we get the option of payment once we try to book other cab. So on 30th march 2018 i was trying to book uber and got a pop up of pending amount so i paid that amount and then re tried to book the cab. Was shocking thing was i was not able to book it as even after paying the amount i am still getting that same pop up.
I lodged a complaint in uber 3 times but they are closing the request without imtimating me and that too without resolving any issue. And they are saying me to pay the same amount again.

I believe they are using the same strategy to befool other customers as well.
Attaching the screenshot of pending payment popup and amount paid on 30th march 2018

Cab driver mr. Srinivasan
Tn 05 bh 7261
Is very rude with customer. Raising his voice with ladies.
Speaking in harsh manner that am the owner of my cab u get out of my cab. All these words hurting ladies and asking them to get down in between way is not acceptable.
Nowadays drivers in uber is not responsible. This guy is an example for it.
He says i have done 8000 pick ups in 3 years. C my rating. He points customer are not the owner for uber but am myself having my own cab.

Is this the way to talk with the customer?
So rubbish. This is the second time am facing the same situation. Let me see what action uber management takes.

I am kalpana tiwari and my mobile number is [protected]. My husband was recently in us (Las vegas to be precise) and was facing troubles booking a cab. I tried helping him by booking an uber cab for him from india. The booking attempts failed each time i tried and ultimately my husband had to take a local cab in vegas. I used my husband's credit card as a guarantee on uber. It is an american express card ending with 2009. We share the card.

Both i and my husband have been approaching uber for last three weeks requesting them to reverse the charge from my mobile account as uber has blocked my husband's account and he cannot reach them directly ([protected]). But uber is refusing support. One of their executive initially called and promised support but nothing happened. We are sick and tired of reaching out to them and thus approaching intervention from consumer complaint forum. Please support.

I took atrip from sector 6 dwarka to t2 and then back to dwarka sector 6. But once the driver dropped me, he some how kept changing the location. I called him 3time to stop the trip but he kept saying it's technical issues and then my drop location changed to dlf phase 2 sector 25 gurgoan. I cancelled the trip at this point post which the drive stopped picking up my call. I was billed rs 937 for the trip which was not more than 500. I will not pay the same till i get the compete details. I will also post this on facebook and other social media if this issue is not resolved at the earliest. I really believed in uber untill now...

My name is me. Ganesh shetty and had booked uber ony phone at around 12:30 on 28.04.2018. But unfortunately i left my phone ([protected]) from which u had booked the cab, in the cab itself. I live in payal heights sector-19 plot no 93, kharghar navi mumbai. My uber account is linked with the number mentioned above. Please find the phone, by tracking the driver. The driver resides in kharghar itself. The phone us very costly, please help me!!!

When I got driver details on my mobile screen than I called him and when he asked me where was my destination then he neglected my trip and said I am not free I cant continue your trip and he cancelled himself and he didn't reached at my place and I have been charged for that cancellation... Uber we trust you but you charged money unnecessary If we COMPARE OLA is BEST

The app is not accepting payment by card or paytm. I ve tried complaining to their help desk but they are of no use. After repeated complaints they have not resolved my issue. I have also deleted and reinstalled the app but that has not resolved anything. Their customer care service seems to be a big scam. I am not able to use the balance in my paytm account. I don’t know who else to approach.

Dear sir,
As i have a huge trust on system. Today i was traveling from my home town jaipur to bus stop. I have booked a uber cab. Driver name deepak was very rude and harsh. He was not aware of navigation also and by profession he was a cab driver. At at time when he dropped me, he was air me that rs 109 and had taken rs 100. But the original amount which was registered in uber cab which is rs 71.53. This is fraud by these companies as they are not aware of these guys and was very rude. My reg mob no is [protected].

I took an Uber cab on 20th midnight from Hyderabad Airport to Gachibowli. My mode of payment was Paytm. The cab driver after starting the trip said that he does not have cash and I will have to give him cash to pay for toll. I said I have used a different mode of payment to which he said that I will have to get down as he does not have any money and will stop the car in the middle of nowhere. I gave him the cash and raised the same issue on Uber so that they can contact the driver and issue me this refund. But Uber did the most dissatisfactory solution by discarding my case stating that you paid outside the payment method, so we cannot do anything. Can someone suggest what should have I done in such a situation. Should I have fought with the driver at 12 in the night or gotten down in an unknown city in the middle of nowhere. This is how you treat females & care about their safety.
-Mandavi

I am a regular passenger o[censored]ber cabs in kolkata to go to work. Uber has been using the strategy of surge prices whenever the cab count is low in the area or it is raining or stuffs like that. But recently i have been noticing for about a month or so this surge prices have reached unbelievable and intolerable limits. None of my acquaintances are able to book a cab from any damn location in kolkata without surge. And it is always a minimum of 2x, 2.5x surge. This is really unacceptable.

Screenshot given is the price o[censored]ber cab from my home to work (23 km).

I booked the cab for 5.06 in the morning... The driver who came didn't called me... And when i called him that time he told me that i am waiting since 5 mins... He was there outside our society... I told him to come near my building as i have laguage... But rudely denied me and he switched off the phone and went... Due to this i didn't managed to get another option so reached late at the airport and i missed my flight... I made a big loss as i couldn't reach to my destination... This kind of behaviour is not at all acceptable... I suggest to immediately fire him from uber... Thanks...

This complaint is in continuation of the previous one.
Uber is not trying to resolve my complaint and playing cheap tricks by not calling me and sending an email that they had tried calling me. They are giving me repetative explanations of not refunding my money. I want you to look into this request as i was travelling on a share ride and driver took the route which had 2 tolls and i was asked to pay for both the tolls which was not as per the estimation before booking uber. They are not refunding my 36rs. It was a drivers fault and my simple question is on a share ride why should i pay for both the tolls? If this is not resolved this time, i need to appeal to consumer court. Kindly guide me.

Thanks

Uber credit fails to apply while booking a ride on 24th april 2018. However, post paying the driver in cash, the credit gets deducted and i ended up paying twice. Sent all the screenshot and details in the help section but no response and no refund.

Posted in twitter @uber_support multiple times with all the screenshot attachments.
The only reply is coming as "we appreciate your patience while we work through this! We can assure you that our team is working to review this as quickly as possible, and we'll be reaching out shortly."

It's been 2 days and still no one from uber team has reached out to me neither via mails nor dm nor calls. Uber needs to stop fooling it's customers with false promises and shallow assurance with only unprofessionallism & negligence to offer for it's own technical glitches.

For the issue is still being active i am refraining from using the app further to book my rides currently and now i am compelled to install alternate apps to book my ride. Poor customer service. High negligence. Fraud team.

Attaching all the screenshots here for the reference.

Uber has charged me for the ride which i had never took at the first place. Instead of explaing them the issue a hell lot of times there is just one answer that “sir we hope the issue is resolved”. I am really frustrated and fed up with the support. Instead of asking the driver they are just blaming me.
I have even asked them for support no so that we can clarify the matter but no concrete response. Please uber if this reaches you at any point of time then take some strict and immediate action.
I urge you please remove the extra amount of rs 415 which has been added in my account as i haven’t took any ride for this amount so from where the hell is this coming?

I booked a cab from scottish high international school at sushant lok ii to my present residential address at sushant lok i today (25/4/18 at about 4 pm. Accordingly a car was allotted and l was waiting at the school gate for the cab. As it was talking time to arrive l contacted the driver to tell him my location. The driver replied after a few call about accumulation of vehicles and a jam in the vicinity of the gate of the school. Thereafter he switched off the phone. He never came to pick me up. After some time l received a message that i have to pay rs 42 towards cancellation fee. I then came home by other means.
I fail to understand under which circumstances such a message was sent to me and l am to pay cancellation fee. On the contrary, the driver need to be warned and penalised. Uber should apologize for the episode and warn the driver.

Ear sir,
I would like to narrate my recent experience with uber while in india.
On 22 march i registered with uber (Code 9602). On 25th match i have ordered a car from pune to mumbai international airport to return to london. The car was supposed to come within 2 minutes as per uber app, but it took a good 15 minutes before arriving. Apart from reckless driving in the highway, i was asked by driver to pay 230 rupees and another 35 rupees for toll roads that i think was unjustified and i was not informed of prior. I had to pay for driver's meal on the way to airport and eventually when we reached mumbai international airport, i searched the car to see if anything left behind and found my lap top mouse falling on the floor due to excessive jolting and shaking of the car along the way. I actually advised the driver that he should ensure passenger's item is not left behind, i then paid him in cash but since he did not have change to pay me the rest of money, i tipped him for the change. I then proceeded and offloaded my hold luggage and cabin baggage and when tuned back to retrieve my laptop bag from rear seat with the door still open, i have noticed that the driver simply shut the door within an split second and sped away. My running after the car did not help as everything happened within seconds. I was sill thinking that was a mistake from driver's part, so called his mobile directly but he did not answer. I also called him from 10 pm of 25 march until after 1 am of 26th march through uber app more than a dozen times and also sent more than a dozen message though uber app unfortunately to no avail. When i threatened the driver over the sms that i shall call the police, he responded and said he shall leave my bag including wallet (Substantial cash in inr and gbp, credit and debit cards, driving license) and my expensive 1100 gbp lap top recently purchased plus some books with uber pune. I have finally received an email that there might be bag belonging to me and that i could come and collect it from uber pune office. My request as to confirm content of bag still remained unanswered.
During the past week, i have sent several emails to uber (They only have non monitored email address with no phone number that you can reach and are extremely slow in responding as i have received only one vague email from a person named ganni o[censored]ber pune not addressing my concerns and request as you see through attached email. All my other emails were bounced back as uber does not have an email for communication not a telephone number where you can reach them. Furthermore, in case of emergency, they would not do anything for first 24 hours which is unreasonable considering the nature of their work.
Presently i am in london and have no idea if the contents of my bag were stolen or not and how i am going to retrieve them. It is needless to say that i am facing extreme discomfort as i had to cancel all my debit and credit cards, driving license and sensitive information i had within my lap top.
I thought i would share my story with your reader and also here in london with friends and newspapers so they should be aware of danger o[censored]sing the uber and the hidden cost and level of service they actually provide.
I am enclosing a copy of my passport and communication with uber as proof.
Update: until today 25th april 2018, i have sent numerous emails and messages to uber requesting an email and phone number so that i could arrange a courier to pick up my belongings and hand over to my london address but alas never received an answer.
Thanks
Afshin maaf roodpishi