Uber India Complaints & Reviews

Hello,

This is a general behavior o[censored]ber drivers. Once the trip is accepted, they will call and ask where is pickup location (Although they are very well aware of the pick up location). Once you have given the information, next question is where is a drop. Once you responded with honest answer, he will say "ok i am coming to the pickup point". What happens next is totally based on my luck.
Driver will come if both o[censored]s destinations nearly matching.
Most of the cases if driver is not willing to come, he will not move from his location for atleast 5 minutes. So that customers like me will cancel the trip and they get money for no reason.
In this case who is looser? Off course poor customer.
Because either he is losing money or time or both.

Today it happened 3 times for same ride and wasted 30 minutes of precious time where i have leave for office.

There is no difference in standards of local auto and uber drivers.

Uber app don't show the history of drivers who cancels the ride. And customer has no way to register a complaint against such incidents.
Improve your app and customer experience.
Hire decent drivers.
Till then good bye to uber and hello to ola.

We lost a samsung mobile phone today morning at around 915 am in an uber go cab while traveling from mysore road to nagarbhavi. We are pretty sure that the phone was left in the car. Driver of the cab was called and he switched it off in the next second aborting the call. We even tried to contact uber india and it's observed to be of no help. Please do the needful in the earliest!!

On 25.04.2018, i booked sharing car @39 from sector-58, noida to eastern heights nyay khand-iiird, indirapuram ghaziabad as usual. I frequently used uber sharing car from office to residence and viceversa. Unfortunately uber india officials deducted rs. 123 from my paytm against go trip without my acceptance. This is breach of trust. I requested uber officials to refund back excess amount deducted from my paytm account. But i have neither received any refund nor any satisfactorily reply in spite of my repeated reminders.

I was completely surprised on 02.05.2018, when instead of refunding back excess amount of trip dated 25.04.2018, they again deducted identical amount rs. 84 from my pay tm account from the trip.

It is pertinent to say in this connection that during the said period on 02.05.2018 from 7 to 8 am, my mobile remained switched off. As a result i neither called any body nor received any call. This document can be produced on demand.

It is not understood how i booked trip on 02.05.2018 at 7.17 am when my mobile remained switched off. This is breach of trust and agreement leading to financial loss by mischievous action of the uber officials who deliberately did it when i demanded to refund back excess amount deducted for the trip dated 02.05.2018.

Please look into the matter and take appropriate action to get excess refunded back.
Shyam singh tyagi

I have tried contacting with the customer care for charging me a unwanted 178rs toll. My concern is that I had paid the airport toll charge of 100rs from my pocket as the driver asked me to pay it and I have also been charged additional 78rs for a sea link toll charge I find this also unacceptable as the car never travelled on that toll road as the driver took another route which avoided the toll. Please refer to the route chart in the snaps.

On april 24th booked a ride with uber around 5 pm. As a habit after getting the driver details (Rafiulla), i tried reaching him a couple of time. The person at the other end said wrong number and put the phone down and thus had to cancel the ride. The rider can't wait indefinitely and thus had to cancel and rebook other ride. Uber had the audacity to charge me a cancellation fee of rs.99 rather than reprimanding the driver or taking the onus of not verifying the driver number. Since 24th have been communicating with them, but they haven't addressed the issue and have stopped responding. What should one do?

@uberinsupport team,
30-04-18 around 10:00 a. M. I have booked uber cab & 2 driver has accepted my request and even 1 spoke to me and he has completing that he will attend to me after finishing is trip but after that neither he has come, nor he answered my call.
‪even he did not bother to cancel the trip and kept transferring to other drivers! Unnecessary i have paid charges for three pool booking ‬

Dear Sir,
I am a regular user o[censored]BER cab.
I am happy with your service but recent few days I have faced problem repeatedly and thought to bring it to your notice for service and system improvement.
Last night 30-04-18 around 10:00 a.m. I have booked UBER Cab from Green Park hotel and one driver has accepted my request and even I spoke to him and he has confirmed that he will attend to me after finishing is trip but after that neither he has come, nor he answered my call. Even he did not bother to cancel the trip and kept transferring to other drivers.
Today 01-05-18 morning same thing happen, I booked a UBER Cab around 10:30 a.m. someone accepted and then he refused to come and not cancelled the trip and transferred to others and I spoke to few drivers and to avoid all these nuisances I have cancelled.
Please understand that of no fault of mine I have to go through all these pains and your system doesn’t ask the reason for cancellation and simple deduct money.
Please allow your UBER app to lodge customer grievance also.

Hi i availed a trip trough uber on may 1 2018. The trip was from bangalore airport to anandapura. The total cost 567. The driver asked for cash and i paid 600 after which i saw that i received an alert from uber saying the payment is pending. I reached to “ help “ telling u have already paid to driver iand they said that as the mode of payment was supposed to be credit and even if had paid in cash to driver they couldn’t help me there. If necessary go legally for this issue. What should i do?

On 25/4/2018 night around 8 o clock i booked a cab from egmore railway station to kodambakkam, indica car car driver name bilal valli muthu. The charges showed 166 but while getting down charges shown 718. I was shocked and how is it he said may be old due. For past 4 months i was not in station i never use credit card for cab payments. So i refushed to pay. Your driver spoke to. Somebody he also repeted the same and said i have to pay. And said it may be the driver mistake. And i paid the current amount 170 to the driver. And told to your driver it is not my mistake and asked him to verifie with your office.. Now he is calling me to come to your office to clarify. I dont want to make it a big issues. So pl put an end to this. Thank you with regards. Damodaran.

I took uber to airport from my hotel and was charged inr 502.25 which i paid in cash. I received an email for same with amount mentioned as inr 502.25. Now, when i logged in me web uber account to get pdf receipt of same, amount mentioned on this is inr 258.22.

I mailed uber team multiple times but they are not giving exact explanation of this but giving wearied replies that this is how uber works based on traffic, demand and other factors. After some replies, they even stopped responding.

My question to them is if i have paid inr 502.25 whay they are not giving me receipt for that amount. Is this some fraud going on?

From
Ankur
[protected]@yahoo.com

I had taken a trip with Uber on March 25, 2018 and subsequently paid Rs 125.56 through my Visa Card. The APP constantly showed overdue payment. I wrote Uber through HELP section of the APP. They asked for lots of details. I even shared my card statement reflecting the amount charged on my card to UBER India. Over a few days time I was charged the same amount on my Paytm. With constant communication, I received a call one days, the executive asked for transaction ID, I advised I don't get that printed on my statement. I shared screenshots of previous payments made through my Visa. I received message that my issue has been referred to billing section and they will revert back in 7 working days. Unfortunately 3 weeks passed by and when I tried communication with the same trial, I received message that they unable to respond to conversations with more than 7 days of inactivity.

I think this was a ploy to ask for 7 working days time and not respond.

This is a very shabby customer service from UBER.

I had been trying to find some helpline number o[censored]ber but could not. This is a serious concern that in case of emergency we are helpless.
I had booked an uber taxi at new delhi railway station today at 6.30am. The taxi arrived well on time right in front of me at the usual taxi stop area. Sitting in the car itself the driver asked me the destination to which i told him my home location which is like 10kms only from station. To this he straight away denied. Slightly furious i argued that 'this is the reason i don't prefer telling the destination before sitting in car' and i told him 'i won't cancel, you should cancel the trip'. On listening this he started abusing me. I immediately opened the driver door and asked him to come out, to which he went physical with me, pushed me back with a punch on my chest and quickly sat in car and ran away.
And here i was, trying to find some emergency help from uber but strangely they have helpline only for drivers, not for passengers. I even tried calling the driver helpline thru the phone of my next driver (For whom i had to wait for 30+ mins) but the representative clearly denied that 'this is not the customer helpline and go write an email on help. Uber.com'.
I don't understand, isnt there a situation of minor emergency where someone responsible for ubers should be accessible?
Whatever happened can't be changed. But i want to talk to some uber representative to know their view about this and i wish i can talk to this driver once to know what grudges he had against me to abuse/hit me for such petty reason.

Hi,

I lost my mobile phone in uber share cab, i was the lost one to get one from the cab and driver is telling he don't know where is the mobile. My mobile got switched off from where i get down from that place only. Its one plus 3t set.

I got into cab from jayanager 4th block to dropped off infront of market square, sarjapur road.
Started at 6:40 ended by 7:30 approx.

Please need your help on this to enquire driver and get back with mobile.
Alternative mobile number: [protected]

I am kvv sitaramasastry. My phone no is [protected]. My email is sastry. [protected]@gmail.com. Today on 29042018 evening at 5 pm i booked cab from my residence to mehdipatnam in hyderabad. Cab driver phoned me he is coming within 5 minutes. His name is mallesam. He did not turned up. After 5 minutes i phoned him. No reply. Like this i have have made phone calls for 30 minutes. No reply from him. Then i booked another cab. Then i was charges rs 50. For cancellation charges. Am i responsible for his negligence and for not attending. Is there any any justification for charging cancellation charges from me. So please pay me back. Thank you

This is regarding the recent uber trip which i requested around 40 minutes back, today only 29/par/2018, from my registered email id and mobile number, ...
I called the driver, , he said, , he is at the golf course, noida and he cannot come to my location which is Sector 71, noida, , so i asked driver to cancel the trip from his end, , otherwise i will be getting changed, , , , and he disconnected the call, , and instead of cancelling the trip, , he started the trip from golf course without picking me up, and he himself ended the trip at a random location without picking me up, , what kind of behaviour is that, , i really dont care about those 48 rs.which got auto debited from my paytm account For the trip in which i was not even there in the cab, , but what kind of professionalism is that, , , and if this can happen then anything can happen, , because of these kinds of drivers, we cannot trust you guys, , really disappointing if you cannot acknowledge this and take a necessary action

if your support cannot call me and discuss the same with me, , then its a shame for uber...

Driver name: Pappu

Mobile number of driver: +[protected]

My actual location of pickup: B
sector 71, noida

My actual location for drop : Kaushambi Metro station

Once again i want to inform you, , i was not in the cab even during this trip...

Hope i will get a response from you guys...

Hi team,

I lost my mobile in a uber cab today. I don't have any details since i lost my mobile. My registered uber mobile number is [protected]. I hope you can derive the details from my uber account. My alternative number is [protected]. Last ride in tata indigo ka — — 9424. I called in my number immediately and after i made 4 calls, 5 th time when i tried it was switched off. This happened in bangalore.

I had booked a Rber Ride on 13-April-2018 at 5:51AM at Howrah Station, West Bengal. It was a Tata Zest Car and the Driver was Shashi. Inspite of waiting at the Uber Booking Counter for more than 5 minutes the Driver refused to Turn up. He said he will not come at the Pickup Point.
There was even a quarrel over phone between the Uber Operating-in-charge and the Driver but still the Driver did not turn up.
Inspite of repeated Complaints No action has been taken against the Driver and neither the Cancellation charges refunded.
Very poor service from Uber and there is no Customer Care Number to talk to.
I will have to write on Social Media against this apathetic attitude o[censored]ber inspite of its Driver's fault. Very poor Experience with Uber.

I had an uber ride once and that cost me app. 300rs since it was a card payment method that was choosen so we get the option of payment once we try to book other cab. So on 30th march 2018 i was trying to book uber and got a pop up of pending amount so i paid that amount and then re tried to book the cab. Was shocking thing was i was not able to book it as even after paying the amount i am still getting that same pop up.
I lodged a complaint in uber 3 times but they are closing the request without imtimating me and that too without resolving any issue. And they are saying me to pay the same amount again.

I believe they are using the same strategy to befool other customers as well.
Attaching the screenshot of pending payment popup and amount paid on 30th march 2018

Cab driver mr. Srinivasan
Tn 05 bh 7261
Is very rude with customer. Raising his voice with ladies.
Speaking in harsh manner that am the owner of my cab u get out of my cab. All these words hurting ladies and asking them to get down in between way is not acceptable.
Nowadays drivers in uber is not responsible. This guy is an example for it.
He says i have done 8000 pick ups in 3 years. C my rating. He points customer are not the owner for uber but am myself having my own cab.

Is this the way to talk with the customer?
So rubbish. This is the second time am facing the same situation. Let me see what action uber management takes.

I am kalpana tiwari and my mobile number is [protected]. My husband was recently in us (Las vegas to be precise) and was facing troubles booking a cab. I tried helping him by booking an uber cab for him from india. The booking attempts failed each time i tried and ultimately my husband had to take a local cab in vegas. I used my husband's credit card as a guarantee on uber. It is an american express card ending with 2009. We share the card.

Both i and my husband have been approaching uber for last three weeks requesting them to reverse the charge from my mobile account as uber has blocked my husband's account and he cannot reach them directly ([protected]). But uber is refusing support. One of their executive initially called and promised support but nothing happened. We are sick and tired of reaching out to them and thus approaching intervention from consumer complaint forum. Please support.