Uber India Complaints & Reviews

The driver was highly unprofessional, disrespectful and impolite. There was an issue with the cab door which my father informed the driver. The driver shouted at my father and cancelled the ride. He then abused my father and came out of his car to fight with him. He was such a rude guy. Such attitude of drivers are not expected. It feels like its so unsafe to travel with your company. I want you to take strict action against the driver so that such things are not repeated in future. I also think there should be some call center numbers listed where we can call and register complains.
Uber is running there business and they don’t care about the customer complains, what they care about is making money.

Grievance officer Uber., I took booked ride from Mob: [protected] at around 11.30 PM on 22 Feb 2018 from Lucknow Charbag Railway station to Aliganj BSNL rest house I was new to Lucknow. I was going to Lucknow for the first time therefore I was not knowing the roads & actual distance. From internet I could see the distance is around 9 KM. The driver Mr.Ashok Kumar picked us in around 5/7 minutes after booking. He said us he is also not familiar to that area still he took us. The person who was staying BSNL rest house were also new to lucknow & had reached there around 3 hrs.before us. So they were also not able to guide driver. The driver took us to location & said this is the location. We called to our relative & asked to give phone to watchman to guide driver. Till that time when they went down to & contact to watchman the driver said he is getting another booking & took us to BSNL Quarters around 750 meters from my location & went. At BSNL Quarters he dropped us unwillingly saying he is getting another booking so we have leave him at around 12.05 hrs. On the way around 100 meters away to where he dropped us we sow a SBI ATM, I asked driver to ask him about my location but he did not stop taxi. He charged us Rs200 as against Rs.144.50. ( No receipt was given )
In the mid night at around 12.15 no one was on road to ask. I & my wife had to walk to SBI ATM during walking with lauge we got call from relative’s watchman. Till that time we reached to SBI ATM. We arranged both the watchmen ( ATM & BSNL ) to talk with each other. BSNL watchman came to take us to SBI ATM & this way we reached safe to our destination.
Now I want my Rs.200 back. I am not asking any thing extra tor the inconvenience. I will wait for your reply till March end. If I do not get satisfactory reply & my money back I will post this complaint on social media & lodge complaint to consumer forum
The complaint which was sent to Uber to Grievance officer on 15 March 2018.The reply received is as below “Hi there, We're sorry. You’ve contacted an address that does not accept incoming email. We’re not monitoring questions through this email address and this request has not been received by our support team. We'd love to help out if you have an issue. Please submit your request by tapping “Help” in the Uber app or by visiting(l(link: http://help.ubhelp.uber.comi from a web browser. There you’ll find answers to frequently asked questions and have the option to submit a support request.”
Letter on I got mail ID o[censored]ber head office o[censored]S. The same complaint was sent to them but the result was the same.Than I posted complaint Facebook & Twitter.As expected they denied my complaint. After long communication for about one month they credited Rs.144.50 to my Uber A/C. which is of no use to me & it has been informed to Uber. I told them to refund me by other way except Uber as after having I will not use Uber service in future. Which they have refused by saying this is against our policy. I wrote them refunding through any other way is not in your policy but is it in your policy dropping customer to not requested place & that too in midnight new place to senior citizen of 70 year ? They not yet replied.
I asked them in my case to refund other than Uber A/C not in your policy but to droop customer on not safe and unwanted place is in your policy to a senior citizen of 70 years of age that to in mid night. Crediting Rs.144.50 means forcing me to use Uber service again. After having such experience I will not use Uber service. Now I want my Rs.200 + Rs 5000 to words my compensation for the trouble & tension I had on 22 Feb 2018 other than Uber A/C.

My account was debited thrice for an amount of Rs 42/- from your end although i had cancelled the uber service only once and please delete the provision of auto deducting from paytm. i have not linked my account with uber or have given you permission to deduct from my paytm account without my consentand morover I had paid the cash in 14 APR 18 / 03:09 PM Paid for Order Paytm Cash Txn ID #[protected] - Rs 99 UBER Order #a145a6927c043d30b9fdb8068eb22a0 and the driver did not refund me the amount of Rs99-

IN A NUTSHELL, you had deducted the excess amount of 42*2=84 +99= 183. so please remit me the amount and delete my account from auto paytm mode

thanks

Yogeeta jajoria

[protected]

Hi

I had requested for a ride from my home to office at 2.30pm yesterday with uber pool on 18th april 2018 because my shift timing in office is 3'o'clock. I saw all those things in gps. He dropped his last ride near my location. And when he was going to far from my location then i called him and he said that he had a droped of phase7 whenever i checked that no one was having ride with him. I saw his location of near ram darbar around 2.50pm, then i had tried to reach him so many times but every time he disconnect my call. And then i had canceled that ride again requested for new ride. And i was reached my office at 3.10pm was marked abscent. And i have lose of rs2000 only for this ediot person. I want to my reversal from his end any how. Why do you hire those type of rider who does not know about the importency. Please take an action against this person and reversal of rs 2000. And i also want to a strict action and abscond his service from uber. And please do not pay him for this week charge. Please check this and i will wait your responce till 48 hra then i will have to esclate this issue in consumer court as well.

Hello, i booked an ride on 3/2/2018. Driver cancelled the ride and now i am charged cancellation fee. Kindly return my money in my uber account or tell the next driver to return me in cash. Howsoever suits you. Take some strict action regarding this. I am sure you will understand my problem. This issue of driver cancelling the ride even when i had a word with him, he said he is on the way and the next moment i saw he cancelled the ride. Horrifying experience. And now i have to those charges to next driver unnecessary. Very disappointing. 😐😐

Hello,

I have booked a cab from chrompet to pattabiram on 18/04/2018 around 9 pm for my wife, in-laws and grandma. We got the chevrolet enjoy (Driver phone no:[protected]). Driver's behaviour was very dude during the journey and drop them on the road which is 300 meters away from my home. Reason, which he said, was that the dropped location was not exactly pointed near my home so i can't drop at my home. Considering the fact that three ladies in the cab (Age of my grandma is around 80) and around 10.30 pm, he should have dropped them into the home instead of dropping them on the way. When i request him to drop them at my home, he spoke like anything which i have never experienced any of my previous trip uber. Is this way you trainer your cab driver to treat your valuable customer. I need a reply from you for this unprofessional from your cab driver.

My contact number: [protected]

Hi, The cab aggregator Uber is doing unethical and unprofessional practice while charging their customers. This is the incident from Bangalore where Uber had issued a notice about launching of Ride Pass for the customers last week (10-Apr-18 approx.) which promises to charge a flat fare Rs.139/- for UberGo & Rs.49/- for Uber Pool service across Bangalore city. It doesn't mentioned any Km or Time limit applicable for this type of pass. After purchasing this pass with a hope of flat fare for each trip I'm ending up with even more fare than the actual fare shown during the time of booking. The distance I traveled is around 7-8 Km and usually prefer Uber Pool as its showed price as Rs.49/- while booking. During the trip they don't show any modify the route or fare but soon after I got down from the cab it charged Rs.68/- from my Paytm wallet. While reviewing the trip receipts I realized they had charged an undisclosed as overcharged/surcharged for the trip. This happened almost 4-5 times with me. During booking and trip all looks as promised but soon after trip ends they forced passengers to pay extra fare. This is really disgusting, frustrating & unacceptable from trusted organization like Uber. I had tried to reaching out to Uber customer support many times but they all turned down my complaint and pretend this as some issues at my end. I really wanted this unethical practice should stop immediately and Uber should refund the hidden extra charge to their customers. No more exploiting please. Thanks!

I booked a ride through uber for coming back from market to home in Pune. While fixing the ride on smart phone the charge was shown as 107 and hence ride was confirmed whereas when I reached home the driver was claiming RS 164. On speaking with customer care (Amit) he tells the driver that it is his responsibility to collect money from customer instead of resolving the problem for the customer. The indifferent attitude shown by the staff o[censored]ber is shameful and unacceptable. The driver told me that such thing had happened with him in past also. This shows that there is some serious problem with functioning o[censored]ber. But Uber doesn't seem to be interested in resolving it instead is troubling customers. This will surely leave a bitter taste among the customers as it has done in my case. It is a request that the case be taken seriously and action taken to resolve the issue.

Hi Uber Team,

This is regarding trip booked on 18 April-18 at 14:19. Driver Laxman with vehichal HR57A3253 (Swift Dezier) let us wait 1 hour as he accepted return trip for same customer whom he was dropping, then after 1 hour he stopped picking calls and we were diverted to another driver and best thing is that Uber asks for cancellation charges when we cancel it after 1 hour of waiting period. My father who is a patient did wait for 1 hour and finally had to hire an auto. This is not the first incident with Uber, please take appropriate action against drivers with these kind of attitude.

Best Regards,
Rakesh Bora
[protected]

On 14/04/2018 i booked a uber car at about 9.30pm. And received the car no. And driver name. After few mts. The driver ring me and asked for destination where we will go. I said accordingly. But after that a cancellation message received by me from the driver end. After that i booked another uber car and reached our destination. But surprisingly i paid rs.47.25 extra for cancellation charge inspite of cancellation occured by your end. Please look into the matter and refund the amount rs.47.25. Thanking you.

Good morning,
Myself mr. K v s manian living in thiruvanmiyur and travelled from his home chennai airport. While getting down at chennai airport, he left two of his mobile phones in the car itself and there after the mobile phones were switched off. The numbers are 1.[protected] and[protected]. We request you to trace the driver and get us back the mobile phones.

Actually we had left our phone and money in that cab then after some time we had realised that our money and phone are in cab wa had called him and said that money and phone are in cab then he said that give 500 and take your property and ur property are in dullapally and we had fought a lot thebn he had took 300 and gave our phone and money the cab driver name was y. K. Swami and his phone number was [protected] he had talked so rashly also

I had booked a cab from rmv 2nd stage, nagashettyhalli to yeshwanthpur railway station. The expected fare was rs.105. The cab driver dropped to the destination specified, but the destination was changed in the app and he charged us rs. 361. The ride time is 16 minutes and it says distance travelled is 28km which is impossible.
I had the worst experience today.
I would want a refund of the extra fare paid.

Today i. E. April 17, 2018 i was planning to take a cab ride to my home from office. It is a distance of roughly 23-24kms. While booking the cab i saw the price showing is abnormal and absurd in nature. It was charging me 830 bucks in uberpool and almost 1100 in ubergo. This even violates the cab agregator pricing set by the government for all vehicles costing between 5-10 lacs. This is a malpratice followed by uber and is also resulting in harassment to daily commuters. Kindly look into this matter and ensure such pricing is not reflected again.

I normally take uber from my work place to home.
These are my ride details for which I was overcharged

Trip no. 1 - date 12 April 2018 from Bsnl Maharashtra circle office juhu koliwada khar danda to sanchar quarters mtnl marg road no 86 chandrakant dhuruwadi dadar Mumbai. I booked two seats for which I was shown a fare of rs.77.90. But on reaching my destination the paytm deducted rs.228.51.

Trip no. 2 - date 13 April 2018 same pickup and same destination. I booked one seat and the fare shown was Rs.68. But Paytm deducted Rs 168.

Trip no.3 - date 17 April 2018 same pickup and same destination. I booked two seats for which I was shown a fare of rs.77.90. But Paytm deducted Rs 208.

I had complained to uber umpteen times but getting the same reply that there would have been a change in the pickup or destination or there would have been a detour.

But in all the cases I've given the names of the drivers also and have time and again stressed that there was no change in the pickup or destination and there was no detour.

But uber had not helped me to get refund. Since I was paying through paytm I think this is a way of fleecing the customers.

Please do help me

Yours

Most harassed customer

I requested a uber ride for secunderabad railway station for my guest as they had to travel to delhi and from delhi to bareli, the train was scheduled at 7:50, I requested uber at 7:02 am the average expected reaching destination time was at around 7:35 which was prior 15min to board the train. Firstly when driver had to reach my location he took longer time than showed, still not reached the location I requested for, when I called him he told me that I reached the requested location but it wasn’t (as the requested location by me and location showed to him weren’t the same, it’s happens now and then by your uber app and I too faced this issue sometimes), while having conversation with driver he told me your requested location wasn’t correct by his app, by my uber app it was accurate, he was just a couple of meters far to reach me, I asked him to come forward, he asked me my destination, by knowing the destination he cancelled the trip, I strongly requested him that I have to reach in time, and the time is very less, he asked me to book another trip, he is not willing to come and cancelled the trip, in this peak time I requested another uber cab but its ETA is more to meet my criteria, that’s why I cancelled this trip got a private vehicle and rushed the railway station, after spending a lot of efforts we couldn’t reached and missed the train.
This led us a loss of around 16, 000 and a day, my guest boarded train next day. About this negligence I am going to write to consumer forum to get compensation.

My driver was not willing to accept in card payment when we reached our destination and charged me RS.100 when it was only RS.56. but in my Uber app, they are charging me for the very same trip and is not willing to remove the outstanding when I have paid almost double the fee to the driver. This is an issue between you and your driver. Though I tried to explain the issue in detail, the support team just COPY-PASTE the exact same reply everytime. I need my refund. Deal with your driver for this issue.

I am a regular user o[censored]ber cabs from Electronic city, This is the incident i face every day while travelling every day.

From Electronic City if i need to travel any where 2 directions will be shown on the maps used my the driver, one using the toll fee, and other is the regular road,

As i use Uber every day its impossible me to buy the toll fee every day, and the driver insists me to go through the toll, many times i driver uses harsh words.

If the driver wants to use the toll, Uber should pay the toll. i come out early from home so that i dont have to pay the toll. And i never have using the regular road.

Please solve the problem as i am using every day of paying the toll fee.

I have a new wagon r (Feb -18), registered in my mother name : mrs. Vijaya v chaudhary, works as partner for uber since 20/3/18. But i have not received the payment rs.3587.44 for 2/4/18 to 9/4/18. & rs. 2027.88 for 9/4/18 to 16/4/18. We have been calling the customer care for more than 30 times from last couple of days, but thier response is so unproffessinal, that we r very upset & horrified to join with uber. My first two week payment was also delayed
My big mistake to join with uber. So rubish answer's from uber excutive's,
Hw can i get my payment.

I luv uber till today so much bt today i book a cab no - wb 04g7704 - swift dezire car, but driver refuses to come to pick me up and forces me to cancel booking on call... When i regret to not cancel then the cab driver abbused me and my brother badly and threatened me. As i new to city i am totally scared this a very bad experience me from uber... Can't expect this type of problem in uber now scared and stop my family to use uber because its not safe i feel it today i hope uber will take a strong action on these type of drivers. Uber has a very good service hope... I will be a satisfied customer in coming days thank you