Uber India Complaints & Reviews

Tuesday evening at kaggadaspura this uber driver had stopped the car half km away from my drop place and argued not to go further becuse the roads are small. I tried to convince him that every day i go by the same route so its not very small road. But he didn’t listen instead he turned the car around and movwd the car further to another place. I warned him tha i will complain against him and i made a phone call. But he got down the car and opened mu door, stood close to me. This act made me scared and immediately i managed to get down and escape. He started abusing and created scene in the middle of the road. I don’t know his intentions but i felt unsafe and embarrassed.

Driver name : wasim ahmd
Car no. : ka05ag6320

Hi uber india, this is my worst experience ever. I booked uber xl ka05ae5532 driver name: venkatesh at 7.15 am. The driver said he is reaching in 10 mins but driving in circles n in different directions. Called him many times and he keeps on telling he is on his way and kept giving nonsense excuses. He has kept us waiting for almost an hour. If he does not want to do the trip, he could have told it.. We had to attend a pooja and we have missed that because of him.. There were a number of old people travelling with me and they also had to wait.. Why is uber keeping such a driver who is very unprofessional and having no respect for others time and work.. I request uber to take note of this and i feel uber should not have drivers like him as partner..

Cash fare i expected to pay - 180
Cash fare i was asked to pay - 318
I was overcharged even when i was dropped before my original destination. I expected to pay 180 rupee's at thr time of the pickup but had to pay 318 at the end of the trip without any valid reason. It has been more than 2 weeks. I tried reaching them through the uber app but they haven't resolved it or made any progress. Now, they are just putting the status of the ticket as resolved without any resolution.

I booked a ride from Terminal 1 Delhi international airport to Sector 43, DLF Golf Course Road, Gurugram. The driver asked me to come outside the Airport and I had to walk all the way to the place where he parked the vehicle. The fare shown was Rs. 281.76 but the driver insisted me to pay Rs.150 extra as Airport charge even though he didn't come inside the Airport. I told him the same but he insisted me to pay the extra amount. Finally I had to pay Rs. 400. I registered a complaint on Uber app but to my surprise the Uber customer service executive was also supporting the cheating. Instead of taking action against the driver and refunding my money they asked me to use digital method of payment to avoid it in future. This is a regular incidence and the Uber company is supporting this kind of cheating. Their customer service is a fake and do not solve any genuine issues. Uber is cheating the Indian public and is looting the people. We all should unite against such people who cheat the public.

I booked uberhire from b-zone sujata nagar, visakhapatnam, andhra pradesh.. The cab was with me for around 3 hrs, i got down at the same location. It was a round trip.. The cash fare shown to me at the end of the trip was 996. Since i got a message from uber mentioning that the displayed amount is needed to be paid, if any adjustments/ reviews, i can go for the help option in their app.
Since they don't have any phone numbers, i have been continuously mailing them for seeking the help.. But haven't been addressed yet..
This happend on 24/03/18, today is 5/4/18.. From 24th my repeated mails seek no attention from the uber.

My phone no [protected]. Today morning i booked under uber-pool for a trip at 9.35 am. He was not coming till 9.38 am and i called him four times to find out whether he is coming o not. He was not picking up the phone at all. I could see the vehicle static at indira nagar. Because of this i had to miss an appointment. Please recredt the cancellation amt.

Passenger : karunakaran[protected], my self, 4. Apr.18
Travel from : central station, 8.20 pm
To home :, 9, ratna ngr, alwarpet ; 8.45 pm

Driver name : satish kumar,
Cheverlet beat car : tn 38 cc 6540

Problem by driver : came inside my apartment complex ; bad words, dis respect, trying to beat me, said "he'll bring people with knives to my place"

Customer care contact number chennai:[protected]

I find him behave like a psycho, unisuitable to be a driver, dangerous person on road

Resolution required : to dismiss driver from call taxi service, cancel license for 1 year. Legal action on uber to pay for my mental agony

I m complaining regarding a issue with uber driver. We booked a pool option from sector 22b to 46a chandigarh for 2 peoples and one of them was patient on wheel chair. Driver cancelled trip jst because pool doesnt carry wheel chair. Where these rules are written when customer is booking a cab.?
Details of cab:-
Devinder
Hyundai xcent
Last no of cab is 7208
Time:-5:54 pm
Please do reply & take attention on this.

I use uber twice in my life. First in lucknow when i was overcharged and uber apologised and refunded some amount.
Secondly in delhi. I booked uber cab for a 75 years old gentleman and with my uber credit and discount applied i should have charge 125 rupees. The driver charged 299 and i received an receipt of 125.
Despite my written complaint, there is no response. After few days when i checked, i was advised to wait as the matter is sent to team who handles such cases... How long they take to answer back i do not know.
I want my over charged money back and i will do namaste to uber for always...

On 4.4.2018, i booked a cab and got confirmation for trip from jeet / pb65ak8119 at 11:26 am / [protected] and than suddenly he cancelled trip by saying that he already booked someone else than again i booked a cab and got confirmation of trip from harvinder / pb01b3227 at 11:29 pm / [protected] and he again cancelled by saying that no mood of going that side (My destination) and than i booked a cab, while booking ur app showed that a sum of rs 42/- will be charged of cancellation.
Now this is something ridiculous, i was standing outside my home for 20 minutes and ur drivers cancelling my trip after confirmation of their own and why should i bear the charges.
Very bad experience of all this thing.

Hope u will not make this kind of mistake again and take charge from these kind of drivers and cab who is ruining uber image

1. I placed a booking for a sedan for my travel from wakad (On the pune-mumbai highway) to mumbai on 23 dec 17. The intial contact name was mahadeb but driver as well as the car changed. Mr yogesh turned up with a cng hatchback with nil storage space. With seats cramped with luggage, the three o[censored]s + driver commenced the journey at 1302h planning to make it in time for checking in at 1640h for a flight out of mumbai.
2. After starting off, the driver insisted upon filling up cng and left us with no other option. The halt at the filling station took about an hour due to issues with the gas station, which could have been solved if he could take the car on petrol, but he didn't take the option.
3. After arriving at the airport with hope of providential flight delays, the driver demanded an arbitrary amount for payment, in excess of the rs1800 billed by uber. I had no time to waste in continuing with the argument and told him i would settle with uber.
4. The consequence of this unprofessional approach by the uber driver was that we missed our flight from mumbai to trivandrum, for which i took a financial hit of about 90, 000 plus.
5. I do not see a case of force majuere in this turn of events and consider uber liable for the financial loss and mental distress i and my family went through.

On last thursday i have book a uber near 1:40 at aramgher, tadban. Actually it was ubergo.

As i called the driver he told me to wait for 25 mins. At that moment it is not possible to wait for a such a long time. So i cancelled the trip. While doing cancel alerts shows that your half amount will be deducted from the trip amount. I did.

First of all uber need to add a option like change or switch to other uber car. How long a person can wait at afternoon time at a temperature of 40 degree.

From that location to my home autos are easily available at price of rs=10/-. Bez o[censored]ber standard i always prefer it. Then what should i wait for long n pay him such a huge amount.

And i booked a uber today 4/4/18 near 9:20 morning. I had payed both the amount 126/-.
Kindly look into the above matter n help inthis regard.

Thank you.

Yesterday evening at 5.10 pm i left behind my gionee f103 pro smartphone accidentally in uber car. We got to know it about 15-20 mins later. When we called the driver he didn't pick up the call. Our lost phone is switched off since then. We called the driver via uber help section of the app where he was compelled to pick up the call. But the things he told us aren't matching as we called him twice at different times. The driver is not co-operating. Though we are not sure but the stuff he says makes us doubt the fact that the phone is or was with him. And also we would like to complain about the fact that uber does not show car details especially the car number which is making difficult for us to trace the car in which we lost the phone.

Called an uber on 3 april, 2018 at 7 pm from bm nagar, edappally, kochi, kerala. My destination was too sonia villas, cheranalloor. When i booked the trip, my uber app showed rs 166 fare. For no mistake of mine, the driver took a bit longer route due to heavy traffic. But when i reached the destination, the driver said that the fare has been revised to rs. 238 absolutely for no reason. This is cheating from uber. They did the revision of fare without giving any explanation. The driver just said that the amount is now higher. Actually in the same day around 5 pm i had traveled through the same route the opposite way at rs. 167. I feel cheated and exploited by uber. I want the excessively charged amount to be refunded at the earliest.

I had Uber trip on Friday 30th March 2018. And the option was paying through upi, and after the trip driver denied to accept upi . So I paid using cash as I was not instructed by the driver or Uber. At the end I ended up paying twice. In Uber app help, there is a section to deal for I would like to refund---my driver asked for cash payment on a non cash trip. Very very irresponsible customer care and Uber management without any escalation matrix.

I have been constantly facing issues with uber. Always driver asks for cash and my credits also gets deducted. N is there any email where i can send the screenshots of care rep just keep closing issue without a reply. I had earlier booked cab for a friend uber deducted from my credits and driver asked my friend to pay. Ride was for rs 35.00 which was deducted from uber credits and driver asked my friend to pay rs 70.00.

I am registered with uber india as a rider from my phone no. [protected]. I had booked a trip on 20th march 2018 at 17:22 ist and was waiting for the driver for over 10 minutes. However, he cancelled the trip later and i was asked to pay rs.47.25 as cancellation fees. After seeking guidance through uber help in the app, they credited my account with the same amount. However, now when i am about to book a trip they are asking me to pay the same cancellation fee and i am unable to use the credits against the payment. I am need o[censored]rgent help as i am not able to book any cab unless i pay that amount and i am not willing to pay for something i am not responsible for.

Please look into the matter.

Date of incident : 01/04/2018

I booked uber xl cab on 02/04/2018 for family trip to adarsh nagar gurugram bus stop from hastsal lig flats vikas puri... The estimated fare was rs. 626.67... Driver rajeev kumar didn't inform us proactively that he need to pay haryana tax an d he would have to stop in between the trip to pay it, the trip was going smooth untill i asked him to take right from bijwasan which he refused i agreed then he stopped at haryan tax before ambience mall i waited for him in cab for an hour with family then requested him to cancel the trip without telling me that fare will be same he cancelled the trip and asked me to pay rs. 626.67 i told him that it is the fare for entire trip to which he refused and said that is only till ambeince mall i refused to pay the entire amount and offered rs. 350 for which he had a word with someone in uber and he said it is ok you collect the money. Now i'm getting charged for rs. 953.34/- for entire trip the remaining amount will be added to next trip. Why should i pay this amount? When it is not my fault that he cancelled the trip without letting me know the consequences moreover this amount includes the wait time as well which wasn't because of me, my entire family was standing in middle of the road looking for a different cab for which i should be asking for compensation instead uber is asking me to pay then what was estimated.

Resolution : i need this amount to be reversed as this wasnt my fault, i would never travel with uber again if this doesnt happen as this is not acceptable from a reputed taxi service like uber.

I travelled by booking a cab on uber on 2nd apr'18 which transferred to another car by the first one which i had booked initially. I cannot see the details of the car who cancelled the booking initially. That driver was very rude and misguided me about his location. He was talking very roughly and asking to cancel the booking without any reason. I hope this horrible experience reaches to top management of the organisation and they take immediate action to remove such driver to maintain goodwill of the company. I am open to get a call back and share the incident in details. My number is [protected].

I receioved the following email from uber today. April 2 2018, new delhi
When a trip is cancelled more than 5 minutes after a partner-driver confirms, or if the partner-driver has to cancel after waiting more than 5 minutes at the pick-up location, a ₹42 cancellation fee is charged.
My reply is - utter shocking & disgusting experience of your company & its driver.

I have been a regular customer o[censored]ber for nearly past 3 years but have never had such a bad experience.

1. I was looking for a slot from 1.20 - 1.35 pm but i did not confirm it
2. Hence i never received any details of the driver / vehicle
3. The address which you have mentioned in your mail is wrong.
4. Utterly rude behavior of your driver - when i informed him that there is a confusion & have not booked a cab. His exact words were "you are a liar"
5. Does the company support / endorse such behaviour of its drivers to clients especially ladies???

I earnestly request you to recheck your account. For a regular customer like me, it is shocking to be called ' a liar" for few rupees.