Uber India Complaints & Reviews

I took a trip on 22 march 2018. I requested a cab and the app showed that he was close to me. I tried to call him and when i dialled, he did not pick up my call.
I was waiting for him for atleast 10 mins and suddenly my app said that he has cancelled the trip. He was not even near my house and i was charged a cancellation fee.
Uber needs to refund me my cancellation charge. They have charged me illegally, the driver needs to pay this charge.

Dear sir
I am thankful to you for sending me the receipt of the cancelled trip, however i wish to bring to your
Notice the circumstances under which i was forced to cancel the trip on 13 march for a trip from dwarka new delhi to gurugram.
I did get the information that car no. Hr74a9511 driven by ilyas was assigned to me but the car did not
Fetch up even after waiting for 15 minutes. When i contacted the driver he said he would take 15 more
Minutes and he was on his way, but he did not fetch up. When i contacted again, he said he would come
Shortly but he did not. After couple of minutes he rang me up to say that his car has developed a defect
And he would not be able to come and i should cancel the trip. When i told him that he should cancel
And i should get an alternate vehicle he insisted that i should do and i will not be charged penalty
For cancelling. I was already getting very late for my trip and was not in a position to waste any more
Time in arguing with him. To get another car i had to rush and cancelled the trip as suggested by him.
However i realized later that he tricked me in to paying for cancellation.
You may like to verify and take necessary action against the driver and also reimburse me for the agony
And inconvenience caused to me.
Hoping for a favorable response.
Thanks
Brig i n bhatia

I booked uber cab from ccd, delhi cantt to nawada complex at about 10.10 am on 21.3.18. It was showing 4 minutes arrival for vehicle. After several minutes finally when it displayed 1 minute arrival, i got the call from driver that i reached on point but he was not point of booking, he ws standing far way from my point. I told about him that come to booking point than he said i check your booking point than i come immediately after few seconds the message came that your trip is cancelled. During this period, there was no call from the driver. I therefore again booked the uber cab. I was shocked to know that cancellation charges of 42/- is adding in the trip. Uber is wrongly charging this amount from me as the trip was not cancelled by me. After dat i could book uber again for new cab. Uber app was showing pay ur balance amount of rs 42/- to next driver. I was with two kids and 1 female, we were going for recording and due to this unprofessional behavior, i reached late and i paid extra charges to recording studio and face mentally harassment just bcoz of driver cancelled the trip. The company may be asked to remove this wrong debit in my account and share my losses and start dealing with customers in fair manner and not unnecessary levy such charges without going into details.

Every time booking uber.. I have been charged with cancellation charges for rs. 42... One on number [protected] and another on [protected]..in both the cases i have not received any call from drivers end regarding cancellation of my cab.. And they cancellation charges were charged to me without any reason.. Also i submit complaint in uber app as well with number [protected] but still no solution.. Kindly reimburse my charges as i do not want to disconnect all my links with uber.. As it is a useful application.. Request u to kindly provide the solution as soon as possible.. Waiting for a positive reply..

I have booked a ride in "uber" on 19/3/2018 at around 6:38 pm near to zirakpur, chandigarh. But it was really very shocking to listen the language and the way he is talking with me, when i called him for confirmation. Even i have a call recording also for all this.

"""he (Anil) driving his hundai xcent car i. E pb 01b 2822""""

He is abusing such a abusive language with the cheap words. When i told him to cancel the ride, he denied to that. After some time he cancelled the drive. But the chronicle thing is that"uber"charged me with rs.42/- for this.

Do you really think that we (Passengers) did a mistake by booking rides from"uber". Taking risk of our (Female) safety, self respect along with our precious time with such persons and company too. Because its only the authority of the company to hire drivers for their company and see passengers comfortness with their safety.

It’s a humble request to company’s owner to see into this subject with a focus.

At the time of confirming pickup it shows approx 260 rs and i was going to pay through paytm so uber asked to add money 350. I added and started my trip. Then at sukur ali more. I took the cab in my street approx 100 meter ahead. He dropped me and went away quickly, (Strange thing) didn't confirm if payment is done or not. After few hours i booked another can from park circus to kaikhali, and now it is showing 475 payment pending. Why?? Where is the bug? Why the uber let me add 350rs in paytm if initially had to pay 475? And the worst thing is that 350 cash is added to paytm and still i had to pay cash.
Still if i book uber between these locations i get 250 approx.

I booked uber pool from vaishali metro ghaziabad to e block shastri nagar at about 7.15 pm on 21.3.18. It was showing 4 minutes arrival for vehicle. After several minutes finally when it displayed 1 minute arrival, i got the message that vehicle has arrived and immediately after few seconds the message came that your trip is cancelled. During this period, there was no call from the driver. I therefore again booked the pool cab. I was shocked to know on reaching the destination that trip cost 141/- in place of 99/-. Later on from the mail, i came to know that cancellation charges of 42/- has been added in the trip. Uber has wrongly charged this amount from me as the trip was not cancelled by me. It was cancelled by uber for the reasons unknown to me. How it is possible that within few seconds of cab arriving, the trip is cancelled on my account without even a call from driver to locate me at such a crowded place. The company may be asked to remove this wrong debit in my account and start dealing with customers in fair manner and not unnecessary levy such charges without going into details. From subodh goel phone +91 [protected]

I have booked an uber on 21/03/2018 from batra cinema to 2/6 siri fort green park via uber pool and in the app it was showing an amount of 219 rs and on reaching the destination the amount was raised upto 324 rs due to the negligence of the driver because he havent ended the trip and moreover took us from a wrong route other than the gps was showing.
So, i want my 100 rs to be refunded asap or ill be filing a legal complaint againt uber kin consumer court
My contact number is [protected]

A) the driver reported more than 20 minutes after booking,
B) ac was not working in the car.
I had to travel in extreme hot condition.
C) i was thinking to reflect this in my post trip rating but he cheated me.
He cunningly asked my mobile under pretext that he wanted to end the trip when my destination was reached. I innocently gave him and put five star rating and drove away.
I wanted to review rating but unable to do so
Driver name : gulshan
Contact number: [protected]
Request strict action for cheating.
Refund my paid fare
Upendra narayan singh

Im really disappointed by what has happend today.. i booked a cab to Mc.D New Bel Road. It showed 5 mins for the arrival.. when my brother called up to ask where he was then he just told him "tikka muchkol hogu". I mean how dare he.. thats not the way any one is supposed to talk to their customers no matter what it is.. this is the first time im facing such an incident.. i have been asking my frnds to download uber as itis very good with hospitality towards the customers but i was wrong i guess.
The drivers details are below.
Name - Shivananda
Car Number - KA51D7859

The uber is charging hefty amounts on the grounds of the gps route not followed.in one of the cases, uber charged me rs. 147 & rs.132 (Ride on 23.01.18 and 19.01.18) where as it should have only charged rs.89 and in another case on 06.03.18, 9.03.18 & 21.03.18, it charges amounts between 100 to 150 citing the same reasons. You can only chat with the uber and you get standard reply from their chat bots for issue resolution. It seems the initial map at the time of trip booking is going pathetically wrong to calculate the best route and their is no comparison provided for which they are charging high. Legally, they must provide the proof for higher charging.

On 18.03.2018 at about 10 pm i booked an uber for a trip from igi 2nd terminal to block - c, lajpatnagar-1, delhi and fare shown in my smartphone is rs.371/-only. But the driver adopted different road and finally came to my declared location given at the time of booking uber. But he had insisted for payment of fare rs.408/- showing in his device not appeared in my smartphone. It is requested to refund excess amount of rs.37/- excess fare collected from me as the fare for my declared was only rs.371/- at the time o[censored]ber booking.

I had hired an uber cab from chennai royepetta to anna nagar ak block on 22 feb 2018 at around 21: 50 hrs. It was a etios car, the number being 1589. I had dropped my phone inside the cab accidentally and had got off without noticing it. It was only after few minutes that i realized this and tried calling my cell from my friend's cell immediately but it was switched off. This was very unusual as my cell had 75% charge. I cannot reach the driver as the cab was booked from my phone. The next day, at 6.00 my friend received a text stating that my jio number is available. Now its in switch off state.

Its really feel a bad impact on uber, i mentally distrub on this.

Name : kathiresan balakrishnan.
Mobile no. +91-[protected]
Area : anna nagar, chennai -40.

Respected sir,

This is to bring to your notice that there is no uber service in deralakatte, mangalore.

There was an incident which occured two months back where i had called for an uber cab in mangalore city and the driver refused to drop me in deralakatte and i had to get down the cab which was very annoying. There are no uber cabs in and around deralakatte and no way of getting to city via cab.

Since it is a place where many medical colleges are located, the demand for transport to mangalore city is high.

Kindly look into the matter and take an immediate action.

I booked a trip for the airport on 19 mar 17 for the next day and was told to expect a bill of 915 - 1221rs.
The pickup point was rustam bagh road, old airport road, bangalore and the destination was kia (International airport)

On reaching the destination (Kia)... The charge was 6366rs.

I was told i had to pay the amount. Later on, after complaining they said that they had a gps issue and the bill was now 2047.90rs and the excess which i had paid will go to uber credit i. E rs 4318.
I want my cash refunded but they are not agreeing. After a terrible experience i am not keen on using uber.

I booked my cab uber pool from sector 76 noida. On call he refused to take the pick up and did not cancelled the ride either. It is showing that he has reached to his pick up location but refused to drop me at my drop location.in this case if i cancel the ride i will b charged for cancellation.
What sort of issue is this?
Cab details are name: daulat up16dt6186 maruti suzuki wagon r

This thing has become very common these days. Uber drivers give u a call and ask u ur destination. On knowing ur destination they wud ask u to cancel the trip or they themselves cancell. This leads to loss of time. It has happened many times with me. I have complained many times to uber bt only god knows if they take any action or nt. Uber is fast becoming auto service of delhi who always refuse ur drive. Uber already charges premium for rides. I wonder abt their declining standards.

Today at 6.20 in evening i have booked uber. My fon no is [protected]. The driver is almost there (1 mint) away from location. He is not able to come at location.. When i called him his no was busy repeatedly.. Lastly he picked and ask me about my destination and after that cancelled ride.. It was very embarrassing after 15 mnt of waiting he cancelled and charged 42 rs.. Please guide your driver not torturing customer

I had booked an uber taxi on 13th march, 2018 at 8.43 pm in chandigarh to take me to the hospital 'pgimer. I was assigned a car license plate: pb01b3251 with the driver by name of mr satinder pal singh. He refused to the me to the hospital and insisted on cancelling the booking. I was much distressed and that night my relative expired in hospital. This amounts very poor service.

Today in the morning i booked uber for my mother. The uber drivers kept on cancelling, irrespective of the fact that i called them and confirmed my location. They kept on answering the destination and then cancelled. Consequently, my mother was late for school. This is highly unprofessional and intolerable. This is happening for quite sometime. Today was the first day when no uber car accepted our trip.