Uber India Complaints & Reviews

I have booked a ride on 26.3.18 in uber in schedule ride option on that time that are showing estimated fare between 480-560/-rs. After completion of ride i have been charged 1011 /-rs. It was 2.3 times than normal but they have not informed us before the ride about higher rate. It was a terrible experience. I request uber please review fare and refund.

My ph. No. [protected] & regd. Email id: [protected]@yahoo.com - from this ph. I booked a ride at 12.52 pm my pickup location given was 'panchtantra ii' off panch marg, off yari rd. Versova andheri (W), and this being my home location, i have regularly been choosing this as my pick up point. There has not been an issues in the past with this. However, today, driver ajay with hyundai xcent - was assigned this ride. He did not come to the correct pickup location, instead waited at some parallel road location for 7 min and then my ride got cancelled by uber - i was charged rs. 47.25 from my paytm account by uber!
When the driver has not reached my location, i cannot be held liable and cannot be charged cancellation fee,. It is your app and driver's fault that he did not enquire or call to reach the correct location. He says my no. Was not reachable, which is totally wrong, i called and got through to him from the same no.

Also, when i made a complaint through the uber app and pressed on 'problem with cancellation' i got a message saying that i have been given credit for this cancellation fee charged, but my app does not show this credit.

Please look into this urgently, not only did you charge me an uncalled for cancellation but also wasted my time - 10 min, wait time, where neither the driver contacted my leading to delay in reaching my office, totally unprofessional method.
I need a refund of the cancellation immediately and need to be reimbursed for waste of my time and effort in waiting and getting delayed in reaching my location as also having to put in more time reporting this issue through various means to uber.

Pls. Take immediate corrective action and inform - my regd. Email id: [protected]@yahoo.com

We booked uber today at 4.40 am at my resident point of siddha xandadu rajarhat. Driver, named irfaan having contact no. [protected] contacted us over phone and asked to know our destination. But immediate after he cancelled his trip without any information and we were unable to contact him because he deliberately diverted his phone. And the net was showing that our car will be available in 3 min. But after 45 min another new driver came to pick up us. For this type of incooperation of your driver we missed our scheduled train. We faced very bad experience today.

I booked an uber cab at mumbai domestic airport at uber booking counter at about 6 pm on 24th march. While booking, i gave the person at the counter, my full address, complete with the near by landmarks. (Evertop appartments, azad nagar, andheri west, mumbai).
I did not receive any message on my mobile. So i was given the car no. And mobile no. Of the driver and as suggested, i phoned and met the taxi driver at the pick up point and got in.
When we entered jogeshwari area, which is beyond andheri, i was surprised, but kept to myself thinking that the direct, shorter route may be closed for repairs. After about 1.5 hours, he told me that he had arrived at the destination. When i told him that this was not the address i had given at the booking counter, he showed me the destination sent to him on his mobile, which merely showed andheri west. Further he asked me to get down since he had received a call for a new customer and was required to fetch him.
he then asked me to pay ₹460 (Which i paid to him) which was way more than the ₹220 showed to me at the airport. Moreover, after leaving the taxi, it was very difficult to find even an auto. What with my aged mother in law with me as also the luggage, i had to call my brother in law from evertop appartments who then came to pick me up
To summarize, the following points occurred,.
1. I did not get the message on my phone at the airport.
2. As learnt later, the driver was given the wrong address of my destination.
3. This lead him to take a wrong, longer route.
4. This resulted in my reaching home after 2 hours, a distance which is normally covered in 45 minutes even considering the evening traffic.
5. I had to miss my scheduled program that evening.
6. I was charged ₹460 as against the ₹220 told at the booking counter.
Considering the above, i request you to refund the full fare charged to me.
The mobile number of the cab driver - [protected], and the cab no
Mh 11 bd 6216.
I consider uber a world class company, and have travelled with uber a couple of times earlier too, but never had such an experience. I therefore expect uber to refund the full fare charged to me. Further i also expect uber to take necessary measures to avoid similar incidences with any other passengers in future.

Why should i pay outstanding payment for driver cancelling ride. He told me he is on the way and we were waiting for him suddenly he cancelled the ride and why should i pay 36rs for tat. This is happening to me many times. Im so much irritated and upset and heartbroken. I hate uber with loads of worries in my heart for uber. Do the needful as possible. Help me out in my outstanding payment.

Today around 1330 hrs i booked Uber pool from my home location in Chembur East to SNDT WOMENS College Churchgate Mumbai.It indicated driver to reach after 10 mts.In the meantime i got friends car.Within 3mts of booking i cancelled trip with Uber.There was some net problem also .I tried to contact driver Shakeel but couldnt get through to him.Within 5 mts at 1340 hrs my trip is shown completed with Rs99.75 charged and debited from PayTM.In fact i am being asked to rate driver Shakeel for the trip which didnt materialise with me.This is totally wrong. Amount of Rs 99.75 should be fully refunded to me.
Thanks
Uday Jha

Why should i pay outstanding amount for driver cancelling ride. He told me he is on the way and we were waiting for him suddenly he cancelled the ride and why should i pay 36rs for tat .this is happening to me many times .im so much irritated and upset and heartbroken . I hate uber with loads of worries in my heart for uber. Do the needful as possible. Help me out in my outstanding amount

Hi Team,

I have raised complaint regarding fare issue 28 March 2018 through the Uber app to help.uber.com but I did not get any response till today, when I book cab my location to destination location fare showing 45.75 RS but after complete the trip go to payment it was showing 75 RS as well promo activated, so kindly look into this issue asap.

I hired cab from bengaluru airport to cunningham crescent road on 23rd march 2018 at 11.30-11.45 pm. Reached destination around midnight (Around 12.15 pm i presume) or so. Since it was late i paid the driver and rushed out. Perhaps i forgot my mobile in the cab. After 10 minutes i realized that the mobile was missing and called my phone no. ([protected]) from another mobile. But my phone was not answered despite some 15 calls. Thereafter the call was disconnected and finally it was disconnected.
I tried contacting uber support but was not able to report as over phone your rep was saying that it was not the right mode. Online i sent two messages / complaints to your support uber. But that was also rejected, despite my desperate attempts i was not in a position to file a loss complaint to uber.
Today i am registering here hoping it would be accepted.
I have lodged a police complaint on 24th march 2018.

Kindly look in to the matter.

Regards
Gouresh r. Kotian
Ph n0, [protected]

Hi,

Whenever i go for booking cab thru app it will take me pay first rs 640.45+ which is already paid in cash in my last trip on june 1st 2017.

Facing this problem from last few months and it is already brought to uber customer care and still not resolved.

Can you please check and resolve and confirm to me immediately.

Regards
Raveesh

I booked an uber and driver straight away denied to go to my location. I asked him to cancel and he did and i was charged a cancellation fee. I informed uber help but they did not refund the amount.

Today i was charged rs 59 for no reason and neither there is any track of this payment on the app. I contacted uber help again they did not provide any help on the chat.

I had booked an uber cab dated 28 march, 2018 at around 3 pm, vehicle number was 7778, a wagon r car whose driver's name was ambika... I was getting late for new delhi railway station and as soon as i asked the driver to drive a bit fast than he started misbehaving with me.. He said why didnt u take uber go and started shouting on me saying get out of my cab... When i tried to get out he caught me forcefully saying pay me and then get lost... After i got out anyhow i started making a video of his misbehaviour.. As soon as he saw me making a video he tried to flew speeding the car... I even have a short video where he tried to flew after his misbehaviour... My contact no. Is [protected].. I am going to file a complaint as soon as possible

Dear Uber and Uber Support Team I book cab[protected] in Uber pool Today Morning 27 March and fare was showing 129. Before my drop, there is one more drop somewhere near Ghitorani. After that driver dropped me at Unitech Infospace, GGN. Driver did not complete\End my trip after dropping and he moved away from GGN to Delhi. That time I was in hurry, So did not check weather driver stops my Ride or not. After few mins I realized driver did not end my ride, so I called several time but he did not pick my phone. So he went to his home without ending my trip. Because of this, Uber charge 1341 INR for this ride. Driver intentionally did this to make by money by cheating customer(me) and uber as well. Uber can check this cab’s route and this was moved by Infospace. I contacted uber several time but uber is not refunding money. I chosen card payment in that’s why Driver did this. Uber helping in this matter to driver. Uber is not listening to me. No customer care number or complain help line number so that we can if case of issues. Driver doing whatever they want to do, and we are paying them. My account is associated with email “[protected]@gmail.com”

On 26th march 2018 i have booked a uber pool from loudon street (Kolkata) to sealdah railway station. The car was coming on the right way but i am utterly confounded to see that suddenly my ride has cancelled where the car was only 1 minut far from my destination & i have charged rs. 27 /-by you. Which will be materialised on my next booking.
My question is what is this?
Why it has happened on me?
Hope a favourable answer from your end.
Krishnendu bose.

Email. [protected]@gmail.com

My name i tony abraham and Uber registered
This is with regard to inform you that today I had a very bad experience with your driver, I booked it from shopping mall and I had three small boxes of products which can be easily keep it in dicky, till I keep all my stuffs inside he didn’t say anyth when I am done he asked me for extra money Rudely when I asked him why I should give because all weekend I used to book Uber only and go with same quantity of stuffs but no one asked me extra money and he started speaking with me rudely saying that then get out from my cab or else he will throw everything out..and he stated shouting at me when I said I don’t cancel nor get out then he made all the people gather there AND HE CAME TO HIT ME WHEN I REFUSED TO CANCEL AND HE SAID COME OUT HE WILL SHOW ME WHO HE IS..ARE YOU HIRING GUNDAS ??
all people supported me but In front of everyone he started abusing me with bad words in front of all people and at last he only canceled the ride and asked me to take my stuff..
UBER IS THIS THE WAY YOU TREAT YOUR CUSTOMERS..YOU KNOW WHY NOW PEOPLE PREFER OLA MORE THAN UBER ITS BECAUSE YOU ARE APPOINTING UNEDUCATED INDECENT LOCALS AS DRIVERS ..
There are many incidents people came across and stopped using Uber ..in my life I won’t use Uber..
And please suspend this driver within one week or else I have taken video how he was behaving with me, I will post it in FB and no families or anyone will use your services..so please call me [protected]

Driver cab no and his contact no.
+[protected]‬
KA03ae0437

Please urgently email me all my trip receipts detailed... With no. Of kms. Etc. Urgently on my email id... Already updated on your app... But writing once again...
[protected]@yahoo.com

Urgently send for 15th march 2018- 2 rides.

Have to submit to my accounts department in office urgently

The complaint is about uber cab.in mumbai. Where i am located and took the rides.

I took a trip from vasanth nagar to ashok nagar driver name is thippeswamy. I took this trip on thursday 22nd march. Uber pool amount was showing 39 in my app but driver showed 150 rs as payment amount. I was so shocked i couldn’t fight with driver as he was rude. Some priyanka and chandveer replied from uber support that not possible to return or credit the money. I wouldn’t be wasting my time to write the e mail to them if i have not lost my money. Why should i encourage ppl who take money from someone unethically? When you have not earned you have no right to keep someone’s hard earned money.

The kiosk person told the fare will be around rs.200 and i got an sms of the driver and car details and tracking. The moment i sat in the car and moving, the car was moving at flight speed in the app.in 30 minutes it had travelled hundereds of kilometer going round and round bangalore. My starting point and destination points were correct throughout. I am sure i am taken for a ride (Cheating) apart from reaching the destination. How to get this redressed. I could not get customer service number. Driver did not help in any way.in the end i had to pay a bill of rs. 1100. I did not get receipt. I did not want to create a situation early in the morning and paid. How to get the receipt and refund o[censored]njustified amount

Took a trip of 748/- rupees and the driver charged us in cash and later when booking for another ride the app asked us to pay the same amount via card, for the very same ride. Wrote multiple times to uber, no response yet, spoke to the driver have his voice recording also, but still no one to listen. There is no way to contact uber or it’s nodal officer, plus the driver is saying that he will transfer the money back every single time we call him, just making the fool out of a genuine customer. We urge you to kindly help us sort this matter.

I have an uber app on my mobile phone [protected] and email id ckjain. [protected]@gmail.com i live in hyderabad
Today on[protected] around 11 am, i was going on rajbhawan road hyderabad on my two wheeler. I received a call from some no. Enquiring whether i had booked a uber cab. I told him that i have not booked any cab.
After sometime again i received a phone call saying that he is uber cab driver and whether i booked a cab. I told him that i have not booed any cab. He said ok.
After sometime i received a message on my mobile that my uber trip has been cancelled and that i have been billed cancellation fee of rs.47.25 my uber app also shows an outstanding bill of rs.47.25
I am really surprised that when i have not booked any cab, (In fact while driving on my two wheeler the phone was in my pocket) and also informed your driver that i have not booked any cab why the cancellation charges are being levied. Please waive off this amount.
Regds
C k jain