Uber India Complaints & Reviews

Dear Uber and Uber Support Team I book cab[protected] in Uber pool Today Morning 27 March and fare was showing 129. Before my drop, there is one more drop somewhere near Ghitorani. After that driver dropped me at Unitech Infospace, GGN. Driver did not complete\End my trip after dropping and he moved away from GGN to Delhi. That time I was in hurry, So did not check weather driver stops my Ride or not. After few mins I realized driver did not end my ride, so I called several time but he did not pick my phone. So he went to his home without ending my trip. Because of this, Uber charge 1341 INR for this ride. Driver intentionally did this to make by money by cheating customer(me) and uber as well. Uber can check this cab’s route and this was moved by Infospace. I contacted uber several time but uber is not refunding money. I chosen card payment in that’s why Driver did this. Uber helping in this matter to driver. Uber is not listening to me. No customer care number or complain help line number so that we can if case of issues. Driver doing whatever they want to do, and we are paying them. My account is associated with email “[protected]@gmail.com”

On 26th march 2018 i have booked a uber pool from loudon street (Kolkata) to sealdah railway station. The car was coming on the right way but i am utterly confounded to see that suddenly my ride has cancelled where the car was only 1 minut far from my destination & i have charged rs. 27 /-by you. Which will be materialised on my next booking.
My question is what is this?
Why it has happened on me?
Hope a favourable answer from your end.
Krishnendu bose.

Email. [protected]@gmail.com

My name i tony abraham and Uber registered
This is with regard to inform you that today I had a very bad experience with your driver, I booked it from shopping mall and I had three small boxes of products which can be easily keep it in dicky, till I keep all my stuffs inside he didn’t say anyth when I am done he asked me for extra money Rudely when I asked him why I should give because all weekend I used to book Uber only and go with same quantity of stuffs but no one asked me extra money and he started speaking with me rudely saying that then get out from my cab or else he will throw everything out..and he stated shouting at me when I said I don’t cancel nor get out then he made all the people gather there AND HE CAME TO HIT ME WHEN I REFUSED TO CANCEL AND HE SAID COME OUT HE WILL SHOW ME WHO HE IS..ARE YOU HIRING GUNDAS ??
all people supported me but In front of everyone he started abusing me with bad words in front of all people and at last he only canceled the ride and asked me to take my stuff..
UBER IS THIS THE WAY YOU TREAT YOUR CUSTOMERS..YOU KNOW WHY NOW PEOPLE PREFER OLA MORE THAN UBER ITS BECAUSE YOU ARE APPOINTING UNEDUCATED INDECENT LOCALS AS DRIVERS ..
There are many incidents people came across and stopped using Uber ..in my life I won’t use Uber..
And please suspend this driver within one week or else I have taken video how he was behaving with me, I will post it in FB and no families or anyone will use your services..so please call me [protected]

Driver cab no and his contact no.
+[protected]‬
KA03ae0437

Please urgently email me all my trip receipts detailed... With no. Of kms. Etc. Urgently on my email id... Already updated on your app... But writing once again...
[protected]@yahoo.com

Urgently send for 15th march 2018- 2 rides.

Have to submit to my accounts department in office urgently

The complaint is about uber cab.in mumbai. Where i am located and took the rides.

I took a trip from vasanth nagar to ashok nagar driver name is thippeswamy. I took this trip on thursday 22nd march. Uber pool amount was showing 39 in my app but driver showed 150 rs as payment amount. I was so shocked i couldn’t fight with driver as he was rude. Some priyanka and chandveer replied from uber support that not possible to return or credit the money. I wouldn’t be wasting my time to write the e mail to them if i have not lost my money. Why should i encourage ppl who take money from someone unethically? When you have not earned you have no right to keep someone’s hard earned money.

The kiosk person told the fare will be around rs.200 and i got an sms of the driver and car details and tracking. The moment i sat in the car and moving, the car was moving at flight speed in the app.in 30 minutes it had travelled hundereds of kilometer going round and round bangalore. My starting point and destination points were correct throughout. I am sure i am taken for a ride (Cheating) apart from reaching the destination. How to get this redressed. I could not get customer service number. Driver did not help in any way.in the end i had to pay a bill of rs. 1100. I did not get receipt. I did not want to create a situation early in the morning and paid. How to get the receipt and refund o[censored]njustified amount

Took a trip of 748/- rupees and the driver charged us in cash and later when booking for another ride the app asked us to pay the same amount via card, for the very same ride. Wrote multiple times to uber, no response yet, spoke to the driver have his voice recording also, but still no one to listen. There is no way to contact uber or it’s nodal officer, plus the driver is saying that he will transfer the money back every single time we call him, just making the fool out of a genuine customer. We urge you to kindly help us sort this matter.

I have an uber app on my mobile phone [protected] and email id ckjain. [protected]@gmail.com i live in hyderabad
Today on[protected] around 11 am, i was going on rajbhawan road hyderabad on my two wheeler. I received a call from some no. Enquiring whether i had booked a uber cab. I told him that i have not booked any cab.
After sometime again i received a phone call saying that he is uber cab driver and whether i booked a cab. I told him that i have not booed any cab. He said ok.
After sometime i received a message on my mobile that my uber trip has been cancelled and that i have been billed cancellation fee of rs.47.25 my uber app also shows an outstanding bill of rs.47.25
I am really surprised that when i have not booked any cab, (In fact while driving on my two wheeler the phone was in my pocket) and also informed your driver that i have not booked any cab why the cancellation charges are being levied. Please waive off this amount.
Regds
C k jain

Hi, i was using Uber for last 3 years, but didnt had any problem except from last year which have been dragging for so long now that i had to discontinue my Uber Account. I am unable to use my credit card for payment of my trips because it says due to some activity it has been deactivated from the Uber server. I have already mailed 25-30 times but i got a single response that it is a system generated blockage and nothing above it can be done..

I used Uber for last 3 years and when i was closing my account it showed that i have done more than 300 trips on uber. But i liked Uber the most and reason was that i could pay for my trips through card which helped me from getting into the hassles of change cash and also enabled authenticated payments which i could submit to my employer since it was being deducted from my Credit card. Due to this being continuously being dragged on and also later my Mother' s account was also blocked for the same reason.

I have deactivated my account but if this thing is solved i would be more than happy to come back and start using Uber again.

Dear Consumer Complaint Team,

At about 15:00 hours on 25 Mar 2018, I had requested for a UberGo cab. The app informed me that the cab will take about seven minutes to arrive since it was dropping an earlier customer. I was monitoring the movement of the cab. When it was one minute away from my pickup point (my residence in Hill Top Colony in Sainikpuri, Secunderabad), I arrived at the gate of my multistoried building.

I received a call at 15:12 hours from[protected] from Uber Cab driver who announced that he has arrived at the pickup point. Since I didn't see him anywhere, I asked the driver, where is he waiting for me. I discovered from my discussion that he was waiting in front of a Kirana shop on a parallel road to my residence. I requested him to reverse the cab and come to my road, as I started walking towards the main road to meet the cab.

To my shock, I found that he cut the call and canceled the trip. Promptly, Uber sent me a cancellation fee of Rs.47.5 for no fault of mine. I complained to the Customer Support but got stock answers that did not address my issue. I refused to accept their note of cancellation fee, and also uninstalled Uber from my cell phone owing to their unprofessional and despicable behavior.

Uber may also need to understand that when the pickup point is entered as Pin Location, it refers to a larger area (in my case Hill Top Colony) than an accurate point. The driver was rudely arguing with me that his position of parking was correct and not mine. It was a very sad experience and I was in a hurry to go for an appointment.

Despite writing several emails to Uber Customer support - they only had an irrelevant stock reply that showed that they were not even reading my emails properly.

I wrote to their grievance officer: [protected]@uber.com, and received a reply from their Support team thus:
[protected][protected]
Hi there,

We're sorry. You’ve contacted an address that does not accept incoming email. We’re not monitoring questions through this email address and this request has not been received by our support team.

We'd love to help out if you have an issue. Please submit your request by tapping “Help” in the Uber app or by visiting help.uber.com from a web browser. There you’ll find answers to frequently asked questions and have the option to submit a support request.

We look forward to chatting with you soon!

- Team Uber
[protected][protected]
I then wrote an email to Mr. Amit Jain their CEO and received this response from the Support team:
[protected][protected]
There was a problem delivering your message to amit.[protected]@uber.com

But somehow, the Uber Support team was tracking this email because they sent me this response:

I HAD AN ISSUE WITH MY PICKUP
Saturday, March 24, 2018 at 3:01:06 PM · uberGO

Hi Shekhar,
Thank you for getting in touch.
I've passed your question to another team because they're experts in solving problems like yours. We’ll let you know as soon as we have an update.

We appreciate your patience.
[protected][protected]
Uber has managed to keep themselves away from redressing customer's grievances by neither sharing their phone numbers nor having anyone from their end speaking to the Customer.

I submit this complaint with a hope that the cancellation fee against my name will be revoked with an apology to put me into inconvenience.

The customers appear to be at the mercy of the driver and the Uber Support team who take unilateral decisions.

Thank you.
Kind Regards.
Dr. Shekhar Murthy

I had booked 2 seats in uber pool on 6th feb 18. On this ride there was another booking of 2 seats and one booking of 1 seat. So in total 5 seats were booked which caused a lot of inconvenience. When i raided the issue with uber they said i will be refunded for the trip. But i did not receive a refund and the issue was moved to archive and therefore i was unable to respond to it i raised a new issue and again i received the same response and the issue has been moved to archive without resolving it.

Thank you
Anusha

1. Once the trip amount was Rs 253 when i booked. When the trip got completed, i asked the driver how much the bill was. He said Rs 253/-. I told him that i have credit balace, . The driver said but it has come as cash payment for him so i have to pay cash. Hence i paid him cash Rs 253 as i didnot want to argue in the main road. Now after half an hour, i am seeing that my uber credit got deducted by Rs 253/-. I was shocked. This means UBER HAS CHARGED ME TWICE AND MADE ME A FOOL. CASH AND CREDIT PAYMENT. WHAT A CHEATING. nOW i need refund OF rS. 253/-. I have followed up umpteen times but Uber has the same answer. Sorry we cant refund. This is utter nonsense. I am asking for return of my money and i am not getting it. What is the difference bet ween a Robber doing theft and Uber?

2. The next instance was, i had to pay Rs. 196/- for a trip. When the destination came, I asked Uber driver what thebill amount came. He said Rs 196/-. I told him that i already had credit, he can collect from that. He said no madam it is cash payment and i have to give him cash and left. Fine, I gave him cash. Now, after half an hour, i am seeing that my Uber credits got decreased by Rs. 196/-.

Driver asked to pay 196. Again I raised complaint with Uber for my credit. I got the same answer. Sorry madam, we cannot refund you. This is ridiculous. For my money i have to fight out so much??? Crazy. Havent seen such an unprofessional bunch of people like here in Uber. Now my complaint is to return my Rs 196/- and Rs 253/- back immediately.

Dear sir
I sorry to inform you that the uber owned by mr. Krishna took me at 5.06 am today and drop me at domestic airport of mumbai. He could not close the trip and asked me to pay the fare as per my mobile information given during booking and according i paid rs. 370 in cash to him. He was supposed to close the trip immediately after recharging his mobile. But at guwahati airport i discover that sri krishna has not closed my trip and trip charge was shown outstanding in my account. He is very dishonest and unfaithful. Please carry a thorough enquiry and find the truth. Otherwise this type of driver will spoil the reputation o[censored]ber.

B. P. Dutta
[protected]@rediffmail.com
[protected]

Hi team,

Today 25th mar 2018 morning 7.09 am, i booked cab - uber from marathahalli to 19th cross, ramesh nager, cab/driver didnt cam to my location to pickup, driver him self cancelled booking from his end, but the amount of rs - 42.00 deducted from my paytm even i was not taken ride.

Pleasesome one take care asap.

Thanks in advance.

Regards,
Amaresh

I have booked a uber from 1292, tagore park, naskarhat, kasba, kolkata - 700039 to gariahat road on 24th march at 19:29 hours. A hyundai xcent car came driven by jitendra. However during the ride the driver informed that his mobile is not working and developed a snag. So when i got down he could not complete the trip. He completed the trip at a different location and i was charged extra based on that from my paytm account.

I have raised a complaint with uber in uber hekp within 12 hours of the incident but uber is not responding to that.

I am attaching the receipt of the trip.

Dear sir

I had travelled from howrah station to tatini apartment, kaikhali chiriamore, on 20th instant.

I booked the vehicle through your dedicated uber parking space opposite new terminal building at about 2p. M on 20/03/18. I used my account (Registered as sujata bhattacharya, phone no [protected]) for booking the vehicle through the tab of the person in charge since my phone was not receiving the signal. Phone no of the driver was [protected] and the vehicle registration # was wb23d 4781

This trip was not updated in my records so far and i badly need the receipt for claiming the amount (Rs 317/-) from indian institute of technology kharagpur where i teach as an adjunct faculty.

I hope you would understand my predicament and take necessary action please.

Warm regards

Dr. Rabindranath

Kaikhali, kolkata 700136

When i booked the ride, the fare shown was approximately rs 325/-, but earlier in the day, when i was authrising payment, i noticed that the charge was rs 802.56/-.

This seemed exorbitant, but when i looked further, i noticed that i have been charged from t3 at igi airport delhi, and back to the same location.
It is inconceivable that one would take a ride from the airport and back, with baggage, so i assume that it is an error - i do hope this is not something that has been done deliberately - and uber must refund the difference to me immediately.

Arun kapur (Uber id a)
[protected]

Hi this is ashwini here i had booked uber from kalwa to kandivali west. Firstly driver ayub was driving very fast as i told him very initially that my dad is heart patient still he did not listened. Then when we reached borivali tata power signal his cng got over and then started arguing with me for fares. When i booked it showed me 580 then when he stoped the trip in between it was showing 578. I asked him why am i suppose to pay so much when i haven't reached my destination yet. Then he started arguing with me i called up police station as well. He did not even had atticates to speak to my mom. He started saying will see how you guys leave from here. He was very rude and very arrogant. Then he started using abusing words as well. I paid him 450rs. This is rubbish service and and too arrogant drivers. I want my refund back. And these drivers cancel the trips in between and then later on you guys charge 50rs from us why and that to on what basis. I want to know all this.

Date: 24th march 2018.
Driver name & vehicle number: debajit ; 2578
From & to: from dosti lily antop hill to endeavour society mulund east.
Mode: cash
Price net of rs.50 discount as per email from uber: rs.261.39.
Actual cash charged by driver: rs.310.

Reason for excess charge as per driver: fare of rs.261 was shown on his app, but figure of rs.310 was also displayed below that. Driver was adamant that this was the correct fare and he would not collect anything less than rs.310.
I had booked this ride for my uncle (Who is deaf) & his wife and thus was unable to intervene as i came to know about this overcharging after the fact.

On complaining on uber app, i was told that they would not be able to refund the excess amount as "they consider this exchange outside uber system".

The least uber could have done was call up the driver & inquired about his reason for overcharging. Two possibilities: either driver is unethical or unaware. If it was the second case, uber always has the option of deducting from his future payout and refunding the amount to us.

This is blatant carelessness & shrugging off of responsibility from this mnc.

I booked uber can tonight for ahmedabad domestic airport to prahladnagar, ahmedabad. I did speak to driver bharat ‭+[protected]‬ & he did confirm about reaching - he asked me drop location, which i shared in good faith. Thereafter, he didn't turn up & didn't pick up my phone call. After trying calling him couple of times for 20 minutes, i made alternative arrangements. Thereafter, i got sms & mail for debit of rs 36.75 from my linked paytm.

This was really very bad that in the first place, uber driver ditched & on the top of it, a deduction got made unilaterally eventhough i didn't cancel the trip.

Can you kindly do needful pl?

Ca jigesh chokshi.