Uber India Complaints & Reviews

Booked a cab from orchid hospital and with me a patient was also there. Driver on the first call started asking where do you need to go and i said palam, please come urgently. On the second call he again asked where exactly in palam and i was irritated with his behaviour. I told he will come to know when the ride will start. He was not at all ready and started speaking rudely stating drivers are also human and we will not go where it is not feasible for him. I already waited 10 mins outside in the scorching sun along with a patient and that driver cancelled the ride. Why do drivers irritate customers with their annoying questions. If they do not want to drive, then should stop driving and sit at home. Otherwise uber has to develop a system so that drivers get their desired routes only. It is not the first instance which occured to me. Everytime drivers keep asking such stupid questions and cancel the ride. Waste of time waiting and get late in reaching where i have to go. Todays driver name was vikram.

Hello,

I had booked a cab+on 30/01/18 from bhiwandi to bhandup. I was shown charge of 313 approx. But after the trip the charge shot upto 500. I got down before the actual drop point. Now the problem here is the new changed drop point was 1 km before the actual drop point. So i would like to raise this question who charge 185rs extra just because the passenger got down just 1 km away from actual drop point?

Inspite of repeated attempts to uber customer care all i get is automated replies and they are not bothered to solve the query. Hence i would like to file a complain against uber for overcharging me & causing mental harassment inspite of me repeatedly asking to sort out my query they just kept imposing their decisions that the charges are fair.

I had made payment of rs. 738.18 on 27th feb, 2018 from my citibank credit card and the payment is till date showing as outstanding. Your customer care team are as useless as your system, even after raising complaint on the app (Help option) and sending the details of the charge (Screenshot of the charge on the credit card) your team have not been able to rectify the issue.

Pathetic customer services from your company.

27/02/2018 zes*uber india systemsnew delhiin
738.18

My name is [censored]al chauhan (9886 seven eight 5383)

I a practicing advocate at bombay high court. My wife along with my kids hire uber taxi from 7 bungalow, mumbai to crawford market petrol pump. The driver name mr. Anil and vehicle was maruti swift (Mh48 f0453). The driver not only misbehaved with my wife but also tried to intimidated her to extract more money than actual. My aforesaid complaint is without prejudice to my legal right to take up this matter with the law enforcing agencies, maharashtra state transport authority and with consumer forum for appropriate action in the matter, as it is a serious security threat to women who hire uber services in our country.
Iqbal patel
Advocate high court
[protected]

Tomorrow i request a uber from 18 gangori bazar to jaipur railway station. At 10.40 p. M uber number rj14 td 6622. I forget my mobile in that uber. Its is sumsung a5 with having two sim in it numbers are [protected] & [protected]. We i remind that i forget my mobile in that cap i ask someone to give his phone and call to my that number that i left in that uber. When i call at my that number ring goes continuously but driver doesn't pick, when i continuously call again and again there is no response after 15 to 20 min. My that phone been switch off by that driver. So please uber take some action. My alternate number is [protected].

I book uber uber in kochi with registration number kl07ch5408 and mobile number
[protected] is not canceling the trip and not coming to my location, saying he want to go home. I'm stuck in my location. Since he is not canceling. And i don't want to waste my money for this irresponsible driver. Bad service by this driver. He even blocked my number since i'm calling him

Hi,

I had an outstanding payment of 119.15 to uber which I paid, but after doing so, the payment still shows as pending on UBER, AFTER CONTACTING UBER the customer service says that the 119.15 which I paid to ZAAK EPayment which is their payment portal does not relate to UBER and just closed the issue with the payment still pending.. Seeking help and I have attached all the screenshots of the same

Dear sir,

I have taken uber on 8/02/18 elamakkara to cochin airport amount charged was 527.30 but i have received invoice of 288.57, why is this difference.

On 11/2/18 cochin airport to elamakkara charged 507 and i got invoice for 432.28 only.

Please let me know why this happened and i need a invoice for full amount which i paid.

Please do the necessary

On 6march, 2017 at 5.21 pm i booked a uber share
Car : maruti suzuki swift
Driver name : mukesh
Pickup point : northern access rd, aerocity, indira gandhi international airport, new delhi, 110037
Destination feeded while taking cab : 65, ignou main road, saiyad ul ajaib, delhi, 110030
Dropped point : 55, ignou main road, saiyad ul ajaib, delhi, 110030

I took drop before provided location due to heavy jam on road. For that i was overcharged. I do raised multiple tickets related to issue but ubser did not resolved it. Could you help me in this.

I need to do this to stop uber monopoly and harassment if customers

I would like you tell you i booked a cab from amar colony to lajpat nagar with the driver name suresh . your driver didn't showed up and instead he cancelled the ride and because of his mistake and i.have to pay extra 42 rs ...this is not the way to treat a coustmer by charging extra rs for.the driver mistake..i hope you will look forward to our complain

We took a ride from ramachandra puram muthoot finance to people tree hospital gorguntepalya the rent we paid is rs 154 and time of the ride is 1 30 pm .we booked the ride from the Mobile we lost in car .so we don't have drivers number we had put mobile for charging in car.we forgot to take the Mobile after the ride.drivers number ends with 441 we don't know his name plz do the needful plz call to [protected]

Hi,

I have been a very long time user o[censored]ber and i wish to raise a complaint for an experience that is extremely disturbing. I tried to book a cab from chandigarh airport to ludhiana which shows a flat fare on the app.

The driver, deepak, with cab number pb-10fv-5311, honda amaze, accepted the ride and called me for the pickup. My parents boarded the cab. Then he called me to ask me to pay toll as well as parking charges. I told him that all that is included in the uber fare, and i have never paid for that ever, since 4 years of being associated with uber. Then he suggested me to cancel the ride and offered to take my parents on the ride for an all-cash trip without the involvement o[censored]ber. He said that uber is going to charge a commission of 250 rupees which he doesn't want to pay. I refused this offer and tried to book another cab. Again, the ride was routed to the same guy. He refused to cancel the ride, and he refused to pick up the phone. My old parents were stuck in the middle of nowhere, and i couldn't book another cab as the same cab kept on accepting the ride. After several cancellations, i couldn't book a cab at all.
There were two cab drivers - deepak and lovekesh. Both of them were extremely rude, and both refused to take my parents if i wouldn't pay the toll and the parking fees.

The bookings were made on 7th march, between 1-2 pm

This is an extremely disgusting experience, and the drivers have formed a mafia harassing the customers like this.

I am extremely upset and a lot of my friends are working as managers in uber. I will surely raise this issue with them.

Please reach out to me asap.

Regards,
Rohit sahi

Dear sir/ madam

Yesterday night i want a cab and opened your uber application to book a cab but i cant able to get cab and notification coming like this (You have

Outstanding balance due to credit card problem. Please update your billing setting) but i paid only cash to all your cab members and i am a regular customer. Try to solve my problem so that i can ride in your cabs regularly.

But your drivers as putted me in outstanding but my payments are clean. And request to send cab as soon as possible not about 20mins.

Thanks and regards

Yours faithfully

Arya sai prasad
([protected]@gmail.com)
Cell no. [protected]

Sir,
I am pmo employees. My daughter was going to take 10th borad exam. I book taxi at 8:26 am on 06/03/2018 from aya nagar, new delhi-110047 to sarswati bal vidya mandir, mehrauli. Mr. Surender, driver, mobile no. [protected], contact me on 8:30 am after 4 minute. I reached the spot at 8:32 am and contact him. His mobile is ringing but he not respond to me. I saw the taxi and want to call but he drive his car and neglect my signal for stopping. I repeatadly contact on mobile but he not respond several times. After ten minute he replied me that your booking is cancelled. He misbehave with me on moble, he is saying that you have not purchased my car, only you book. After that i hire auto and going to destination. Your company has fined me rs. 42.50. Why so please look into this matter urgently.

Hi team,
Last month on feb 10, 2018 i have transferred an amount of rs.700 into my uber account from paytm. After the money got credited i tried to book the cab using uber money, every time i try to move to the uber payment page, it gets error out. This happened to me for a couple of times. I had raised a concern regarding the issue few days before and i got a response to as my uber payment is blocked for now.., so i requseted for the refund to my account. Many follow ups has been made for the same, still my issue is not resolved. This is an irresponsible nature from uber team. Please let me know a work around time other than putting lame excuses. I need this issue to be resolved and want my money to be refunded as soon as possible.

I was quoted the price of 39rs for uber share ride, but was charged 150rs from the card. This is day light robbery uber is doing to public of india.
Customer care not interested in resolving blaming it on the rider.
Worst customer care service.
This is their inconsiderate reply

Hi srini,
Sorry to hear for the confusion around this. It looks like ubergo was selected as the vehicle option for this trip. Hence, you were charged according to the same.
Moving forward, be sure to select the intended vehicle option with the slider at the bottom of the app. Once you've entered your pickup location and destination, tap the circular vehicle icon to see a fare estimate and chose the ride that best suits you.
Hope we were of help to you.

Sent by richa on wednesday, march 7, 2018 at 5:33:28 am

Dear uber team,

Can some one from uber team pls help me on my issue.. For last 2 years, i am not able to use the uber account that i had created.

I am using ola out of compulsion.

Its really a shame that no one can help me on this.

(1) when i try to login, there is a error that is coming which says " your account is currently disabled. Visit t. Uber.com/account-disabled for more information.

(2) i tried logging in to t. Uber.com/account-disabled. When i entered all the credentials, it says your email id and mobile number is already in use with some other account.

My mobile number for uber account is [protected]
My email id for uber account is [protected]@gmail.com

Can some one pls help me on this.

I am attaching the error screenshot that i am getting.. Thanks

I am very upset with your service of providing promo codes. Now it's going to be around a month that i am not getting any promo code to use. Whereas when i check with my friends then i get to know that they all get atleast 2 or 3 promo codes per month. Before jan till december i was getting enough promo codes but after jan i get merely any promo code. Just once a month. And last i didn't got even one promo code. So i want you to look in this matter and sought it out immediately. I love uber but i don't want this kind of service. Please look after it

These guys are in India just to earn money!
They show no respect to there user's, do not even consider to your queries, just one drafted mail and sent to the user all the time. For every other they charge extra and give only one excuse that yu took a different route, which yu never did..
Please take some strict actions against them!
We pay you a real hafty amount for your services isn't that enough?
Why do yu hv to do such malpractices to earn money?

Hi,

I had taken Uber on 6th March 2018 at 8:10 PM. I have been charged with toll amount of Rs 47.25. I did not take any toll road on my route. Customer Support is saying that I have been charged for Ecity Flyover to compensate the driver. I did not take the flyover. I had gone under the flyover via Jail road to Bellandur. It is very much obvious that if anyone takes Jail road then Toll flyover would not have been taken. This is because these Ecity toll road goes straight and Jail road is on the right side just under the toll road. This is clearly visible on the route map, available for every trip in the app. However they are not agreeable to this. I have written multiple emails but customer support team only re-iterates that toll charged is correct with no explanation or answer to the questions that I ask.

I am attaching route map shown on Uber receipt. This clearly shows that Toll road was not taken.
Also attaching trip details from the app

I need a refund of Rs 47.25 from Uber and I would also like to know why I was charged toll.