Uber India Complaints & Reviews

I have been wrongly charged cancellation fee since last two times. The last time the driver was late so i had to cancel when i complained the money showed up as uber credits but the amount of rs 42 was deducted from my paytm account. This time the other driver cancelled the ride today without a reason. And again i have this message saying that i have to give cancellation fee. I want refund.

Beware o[censored]ber eats which is cheating customers

Yesterday 28 feb wednesday around 6 pm i ordered from uber eats 3 items costing 343 rs. After one hour i got a call from the restaurant at egmre called "hatke swad," that one of the item - rajma rice was not available.

I asked them to deliver the remaining.

But suddenly my order was cancelled unilaterally by uber eats and the entire amount of rs 343 was debited from my paytm account. Even after protracted correspondence uber eats days they could not find the registered address even though they have delivered several times.

They have also charged for the rajma rice @ 99 + tax, even though they themselves admitted that they dont have the item

Please avoid uber eats. At least dont pay with modes such as paytm.

Uber eats is boldly cheating the customer and we have no recourse

One of the driver from uber services caused an accident near a slum in jb nagar. The child who met with the accident from the local slum and they fall under below poverty line. On an emergency driver himself has admitted the child to hospital (Manipal hospital). It is 2 weeks now doctor have amputed the bigger toe of his left leg. The bill has come upto 6 lacs, we request the uber team to support the family in clearing up the bill.

The details of the driver is below
Vehicle number ka-11-b1-719s wift dzire driver name : manjunath

I have submitted an incident which happened with me just a few days back. I am shocked to see the resolution I got. The resolution clearly indicates that I am a liar. I am not sure if this is the way to handle customer escalation. Would like to know and understand that on what basis can you decide me as a liar. Atleast, Uber team should have checked the number of booking that I generally make which defines me as a genuine customer, I believe. Really disappointed. Not posting in any social media just because without this particular incident, I am happy with the service. I guess I deserve an explanation. Thank you.

I had booked a ride with uber at 9.20 am from a-20 rao tula ram rd to tigris rd, delhi cantt. The driver mr. G b cancelled the trip for reasons unknown. But the cancellation fee of rs. 42/- was charged to me on my next trip. This is the second time this is happening to me in 2 days. The drivers cancel the trip which causes a lot of problems and to add to the problem, uber charges the customer cancellation fee. I should actually take you to court for causing mental trauma. Anyway, kindly refund the cancellation fee of rs.42/- to me.
Thank you
Chitra ramanuja
#[protected]

Dear uber team,

I book a cab on 27-2-18 evening from mayur vihar to inderapuram & received estimate rs.156/- after discount, but at destination driver ask rs.318/-
I show him estimate amount. He take my phone to show amount rs 318/- he press five star & show the amount.
I asked for receipt he refused. How ever i paid him rs. 318/-. Please see the mater & provide me detailed receipt.

Thanks
Samti aggarwal
Ph. No. [protected]

Order cancelled and not delivered but amount debited in my paytn account

Order number 5b71b made on 28 feb 2018 was cancelled at 6.51 pm by ubereats pl refer in my account/ cell number [protected].

However amount of 343.35 debited from my paytm account. Order cancelled by you but still amount deducted from my paytm account.

I received a call from restaurant itself saying they are not having stock of one of the item. I asked them to deliver at least the remaining.

But i received a phone call which was cut off. Then the order was cancelled from your end.

After waiting for a long time and after getting a cancellation notice you are debiting my account.

Really shocked that a senior citizen discount of rs.750 that was 2 have been applicable 2 me since 1 feb has not been initiated so far. Have written 15+ times & keep getting replies from different agents but no action.
I turned 60 on 15 oct and had filled up the form and sent it. I got the discount for oct and it was automatically renewed for nov. Since then it has been an uphill battle.
In dec, after complaining, i was given an adhoc credit of 750. After a similar continuous complaining i got another credit in jan.
In feb, i raised the issue on 2nd feb itself. Different agents write back and give different excuses or reasons but there is no action.
This is really the limit.

Hi! This is anil sharma. On my trip starting at 2:54pm today i. E 28.02.18, from dlf phase-3, to mg road metro station by ritz, driver ram kumar, the driver did not want to come to pick me. Probably i woke him up. But i did not cancel the trip. He came and as he started the ride started also talking on phone with his friends. I asked him to either stop the car and talk or stop the phone. He started abusing me and told me to get out of the car. I did not and instead called the police control room. Police took 15 minutes to come (And i kept getting billed for the hold up for no fault of mine). Police came and sorted the matter by asking me to consider garib aadmi. As it is i am ill and was going to see a doctor which i could not do because of delay in reaching and appointment getting canceled. I had to instead come back home. This is not the first time drivers o[censored]ber misbehave. One more thing there is a tendency of them to know where we want to go before coming to us and ask us to cancel for which you charge us.

Here is what i want to be actioned by uber in this case:
1) refund this money and other charges of cancellation deducted in last one month because it was due todrivers insistance and me not knowing i will get a debit.
2) this particular car and driver should be terminated by uber immediately and proof of the same sent to me.
3) if however that does not happen, i will have to fir against the driver and uber and sue uber for harrasment and unethical conduct.

Yesterday we took a ride from kandivali to thane in mumbai. While booking the ride the indicative amount for the ride showed up as rs.630/-. However, when we reached our destination the bill amount was rs.1265/-. Even the cab driver was surprised since the distance we travelled was just 24 kms whereas the travel shown by the uber system was 68 kms. The driver contacted customer care and reported the error. Customer care advised the driver to recover the billed amount from client (Me) and then to register a complaint and claim refund. We made the payment of rs.1265/- and registered complaint on uber app
Upon registering the complaint, we receive a prompt reply from uber that this was a system error and a refund of rs.632/- has been credited in' uber credit' in my account and this can be used up during my next ride with uber. Which means that i was stuck with uber. This is kind of arm twisting. I kept on writing to them that i want the refund as 'bank credit'and not as uber credit as i may or may not uber service in future and i do not want to have my money stuck. But they denied a refund through bank mode and sort of blackmailed us that i will have to uber service only to encash this balance (Refunded) available as 'uber credit'

My destination every day is new udupi upahar nagawara, bangalore) which falls on the right side of the road when i get up from my pickup location (This is my work place, hence it is fixed). But invariably my drop location on the driver's phone shows on the left side of the street and it's impossible to cross the road because there are huge vertical dividers. Hence i always hv to tell drivers to take u-turn & drop me at my drop location. The drivers say that their trip has ended on the left side of the road, hence they won't take me to my actual drop point bcz the u-turn is quite far. The next signal is veeranapalya cross and obviously i won't walk that much. When i set the location in very careful to select it properly but it's infuriating that for the driver the location is on the left side of the divider and for my phone it's on the right side of the divider. It's extremely annoying and i hate getting into verbal conflicts almost every day!

Hey! I travelled on saturday using uber. When i chose uber in the afternoon, the fare was 99₹
When i reached my destination 300₹ got deducted from my account. What is this? How can uber do this?? I want my money back!!!
This is unfair on uber’s part
How can you charge me wrong
When the fare was 99
How can uber take 300₹ from me
My name is ankur thakur
My number is [protected]
Please look into the matter
I want my money back

Last week i have been given MON-Thu incentive of Rs 2750 for making 40 trips, which is quit simple to do on very last day that is Thursday on completion of 40th trip they send an SMS stating improper trip done and thus they will not give the incentive. And trust me after paying money to driver and petrol, only incentive is left behind for my incentive purpose. Please take necessary action so that i can get my money. I had requested many time but every time they says its system identification so they cant help.

A driver driving a grey wagon r-mh 02 cr 3192, outside pvr cinemas sion at 4.10 pm on 27th february 2018. He spoke rudely to my son while i wanted to park my car and uber car was in the way. Having told him to go ahead he gives rude signs to my son. When i got down to talk to him he was not pullibg down the window inspite of me tapping on it. Later he pulled it down. When told to apologise he said he wont. He started to shout at the top of his voice. Instead of being polite he was throwing attitude. We dont require such cab drivers. Kindly look into the matter

Hi team,
I booked a ride from santa cruz to bhayender (Mumbai) yesterday, i have below query.
While booking the ride uber app shows me fare around rs. 447 on my mobile. But after completing the ride fare shown on driver mobile was rs.190. While enquire with driver he told us that some network issue on his mobile & i have to pay according to my mobile app fare, that was rs 447. Just wanted to know if my mobile shows less fare than driver mobile so will he accept that? I have attached the cab number along with driver name. You can check with my booking history with provided number that i am a frequent customer o[censored]ber. Waiting for a fruitful response.
Thanks,
Pankaj saini.
Contact - [protected]
[protected]@gmail.com

It is with great dismay that I am writing this complaint. When I was travelling in uber pool, the driver talked very indecently to me, just because I told him the right way. When I tried to tell him it was not the right way, not only did he not listen but also stopped the car and asked me to get out. Then I told him I will complain about it, he suddenly attacked me and threw me off the road. I took my phone to note the number and take his photo, he threw my phone away and broke its display. That phone just cost me Rs. 20000/-. I have injuries to my hands. I need you to take necessary action against this.

Name of the diver is mohan date 10/2/2018 i booked a cab from my end location is correct. First he did not reached at correct destination but still i called him and made him understand where i am standing he said ok he will be there i was waiting for him cause i was in need of cab at that time i have to go to my son school to pick him up he is waiting there. I kept on waiting for him as i don't want to cancel but he cancelled the ride and he did not even reached and when i called him and ask why did you cancelled the ride he said book another one which irritated me a lot as i was waiting for him even i told him don't cancel as i have to pay extra charge which is not my fault but did not listen and cancelled and told me he cancelled now pay. This how the professional firm work such kind of drivers i mean disgusting

On 24th feb 2018 we booked a uber from cubbon park to jayanagar t block (Thilak nagar) the vehicle was a maruthi suzuki and the driver name is mahesh. The vehicle no kao5 6550. And the middle alphabet i dont remember.
After paying for the vehicle while getting down i forgot to take my mobile which i had kept in the draw in front of the front seat. Immediately after few seconds we realised we had missed the mobile and we started to call but the driver did not respond and he has not come back with the mobile. It is a micromax canvas mobile with black flip cover. Please help me find my mobile because all my contacts and my personal information and photos are in the mobile. So i once again kindly request you to find my mobile. The sim in the mobile is a airtel sim and the number is [protected]. And i had booked the uber on that day with the same number.

Rs 471 were automatically deducted from my paytm account without asking me for that and then when i asked this through their app they said they have refunded the same and told me to change my password. After i changed the password i have not been able to sign in again in the app using the same mobile number and the new password. However i can still login through uber's website using my email id and that new password. I have sent many mails regarding this through the website but no reply yet. The website only shows me one trip and that too of 2016 for which i have no issues and hence i can't complain for the trip that i am concerned to.

I have been levied undue charges of 58 rs even though i have made the payment. All through the route driver remained very rude. When i reached my destination my bill came out to be 147.58. I didn't have enough change. And i was getting late for office so i paid to the driver 140. There was difference of only few rs and your app is showing 58 rs remaining. Iam regular ride o[censored]ber and ola and only for this few rs uber company obstructed my booking of next cab. This is so unprofessional. Driver was also talking very rudely