Uber India Complaints & Reviews

I had booked a cab today around 12:08 and i was tracking the cab on app. At 12:15 driver cancelled my request and i was charged cancellation charges. The driver did not even come to my location and i waiting exactly at my pickup location. When driver has cancelled my trip why am i charged money. This is second time i am facing this issue.
Earlier i was waiting in my pick up location for almost 1 hour and driver was not reachable on phone also. So i took another means of transportation. When i reached my destination i received a call from uber driver and i cancelled the request and again cancellation charges.
I feel like we should not even rely on uber services

This has referance to my complaint dated 23.12.2017. The complaint is not yet resolved. Dissatisfied with the non-response i have not availed the service for next 2 months.

The subsequent uber trip was on 06.03.2018 from my home at thykoodam at 12.54 pm to chakkaraparambu at 01.08 pm. According to your mail now sent to me, the fair to be collected is only rs. 40.80. But the driver of the vehicle collected rs. 103/- from me stating that the charge billed for that trip was rs 103, which included rs. 63 on account of the cancellation charges in respect of the saturday tour stated in your mail.

The saturday tour under consideration refers to my requisition made on 23.12.2017 early morning for a trip to # airport. On contacting the driver concerned after considerable time of booking, he refused to come to pick me up stating that he has some inconvenience and that i may cancel the request and make fresh booking. After considerable delay, i had no other go but to cancel the request and make alternative arrangement to proceed to the aerodrome. Hence i made the complaint to you on the same day. I am not satisfied with your reply then sent.

It will be seen that the extra charge of rs 63 collected from me on account of the "cancellation charges" is not yet waived or adjusted in your future billing. If at all any cancellation charge is payable, it should be levied from the concerned driver who refused to come on 23.12.2017 in response to my call.

K. Ramachandran
[protected]

From my last three to four journey with uber i had very bad experience. One driver dropped me middle way where i can't get any other transportation. He was so rude & his behaviour made me unsafe. And then when i booked another time the driver drove the car dangerously & when i paid to him the charge was 78 rs... I gave him 500 he didn't give me change.
The driver who dropped me middle of journey he was very with me & my copassanger & you can check it out with my co passanger also & i was not aware about mumbai city he dropped me middle of my journey where i can't get any public transportation, i had to walk 45 minutes then i got a auto.
I am gonna lodge the complaint against your service & harrassment, unsafe, i will claim 1, 00, 00, 000 you should check drivers & the name what we got & real name & cars are different. How can a girl trust on your services. These things happening many times but i avaoded but in stranger city unknown city it is his responsibility but there is no call or anything from uber side too.

Took uber from mumbai's t2 on 8-2-18. @ parking desk driver made me pay. Just out of airport, he stops cab at vakola & goes away 5 mins. Complained on uber help with 3 specific questions - what to do when driver insists passenger pay? What to do when driver stops & goes away for 5 mins? What is effectiveness o[censored]ber's procedure in such cases for errant drivers? Standard reply - no refund possible since payment above meter not considered. Nothing on my specific questions. Persistent queries elicits response that it is being transferred to an expert team. No revert from expert team for 8 days. Today took up again. Same standard reply - payment above meter not considered for refund. Nothing on my questions. Also, their reply shows "no response required" on top & "resolved" at bottom. Again asked how they can close as resolved when i, as complainant, am not satisfied. Same response from standard template - sorry for inconvenience, we understand your inconvenience but cash payment over meter not considered for refund and that action proposed to be taken against driver, effectiveness of their process cannot be disclosed due to privacy issues. No response nor matter resolved.

Dear customer care,

We have experienced many a time that after booking your cab, it shows that cab will reach us within 4 min., but waiting time starts increasing gradually. When we call up driver, he replies where do you have to go and then replies that he is very far from the pickup location so we should cancel the trip and assures that we will not be charged. As a traveller we usually do not have any option other than cancelling the trip and booking once again.in next booking uber charges between rs. 40 to 50 as a penalty of cancellation of last trip. Once customer is denied service from your end it is very unjustified to charge from customer after wasting their precious time. Seeking for an early action from your esteemed organisation.

I had hired an uber cab from chennai fort to chennai marina lighthouse on 17 march 2018 at around 15: 30 hrs. It was a tata indigo car, the number being 1589. I had dropped my phone inside the cab accidently and had got off without noticing it. It was only after few minutes that i realised this and tried calling my cell from my friend's cell immediately but it was switched off. This was very unusual as my cell had 65% charge. I cannot reach the driver as the cab was booked from my phone. The next day, at 6.00 my friend received a text stating that my jio number is available. She tried it but by the time it was switched off again.

Hi uber,

I have been trying to reach uber since morning, but all my attempts are futile, i'll reach out to consumer forums to have a dedicated rider support no for any issues. Every help options are tied with mobile no, but i lost my phone and all your self help options are gone. I'm from my chennai and below is my story, please forward it to concerned team if this is not relevant to you. I need to contact the driver about the lost mobile.

I'm surprised that you don't have any direct number for customer service. I have lost my mobile in cab last evening, my mobile no is [protected]. The cab no i remember is ending 8642. Can you help me contact the driver. You can reach me on [protected], if i don't hear back from uber, i'm going to raise a consumer complaint in web and police station for not providing proper guidelines for customer service complaints. Looking forward for your co-operation in resolving this

Thanks,
Satish

This is the third time i am trying to get my complaint across because the first two attempts were completely ignored by uber. On 3/3/2018 i took an uber pool from shakespeare sarani to vivekananda road. First of all, the driver did not drop me off at my location and i had to walk a bit. And secondly (And more importantly) my fare was rs. 59 and i gave him rs.100. He said he will transfer the change through paytm as he did not have change at the time. I called him the next day and reminded him to which, he assured he would transfer on the same day. It has been more than 2 weeks and i have neither heard from him nor from uber. I had made a complaint on 4/3/2018 as well as again recently within the last week, but to no avail. Will sue uber legally if complaint is ignored again!!!

Team, i lost my box in the cab on 6th march 2018 and the uber support called and mailed me on 9th march that i can collect the box from delhi office at the address mentioned in the mail. But when i reached the uber office i discovered that the police officials had sealed it in february 2018 itself. See attached snapshot.

Now neither the cab driver is picking my phone nor am i getting any response from uber customer care. Request you please escalate this so that i can get my box back.

My email id is ash. [protected]@gmail.com. I had taken the cab on 6th march @ 7:47 pm and cab driver name was vinod. Request you to please get this investigated.

Yesterday i booked uber to chandranagar, paladi, ahmedabad.
Driver gave me missed call from his unregistered number after few minutes, when i called to that number driver told that you cancel your trip. I said i can wait until you come, than he asked me to wait and than after he cancelled my trip. I lost my half an hour in the process and felt cheated. Please let me know what kind of action you are going to driver.
Thanks. Vrajesh...

I am facing difficulty while making uber payment through paytm or credit card. On enquiry from uber support team, i was being told that due to security issues my account has been temporarily blocked and only on looking into my usage o[censored]ber services, same shall be unblocked.

My usage o[censored]ber services can be checked from your records. Even though a person is booking uber cab for the first, why online payment option is not available?. If this is a company's policy, you are requested to show the same. At this point of time, when our great prime minister mr. Narender modi is insisting so much on digitization, your company is not providing this facility to everybody.

Why i am being deprived of the cash back facility, the companies like paytm or credit card are offering while making use of them.

You are therefore requested to look into the matter and resolved the issue at the earliest.

Last week saturday, i've booked a share trip in uber, driver reached the destination and asked where was the trip, i've told that its royapuram, chennai, suddenly he told me not to get in the car, as he don't want to go to that route, as being a physically challenge person, i was so much affected on this behavior, next few minutes a message came that it was 30rs penalty for me from uber, is it the way to treat the customer? My mobile number is [protected]

Herewith i am complaining about services provided by uber. On 3rd february, i got a hostile answers from ur driver when i was booking a car from chembur to bkc.
In spite of being penalized to pay 47rupees, which i am ready to pay, still i cannot book the uber cab. Please rectify this matter at the earliest, as being a doctor, i am needed to provide services at dylan's patil hospital, nerul tomorrow morning. Hoping for ur quick response and rectification of the problem. Thanks.

I have booked s uber from shekar hospital to chowk chaurah a driver having car dutson go came to the pick up point but when we came to know that we have to go to chowk he said that i will not go at any cost & he asked the ladies & choldrens to go out of the car this is not acceptable from a company like uber & he has told us that he will cancill the trip by himself after that u r asking for amount of rs 55 as a cancellation charge from us i m sure that a strict action will be taken against him his mobile no was [protected]

I had a trip on 1.29.2018 for an amount 139.77 rs. I paid it using upi and i am able to see the debit in my bank statement. I contacted uber customer care. They are arrogant and not updating the payment even after i sharing the screenshot of transaction record. Uber customer care multiple people responds and asking same thing again and again. But no resolution made. I don't know why our country is like this. No protection to consumers.

I have traveled in uber on 27.02.2018 and got a bill of rs. 465.61 to be paid online. While trying to pay, the amount has been deducted twice from my registered bank account.
Even then the payment was not processed so i paid via paytm. The payment via paytm was accepted but duplicate deduction twice was made from my savings bank account associated with uber.
I have requested refund of twice duplicate deduction from my bank account i. E of rs. 931.22 (Rs. 465.61 x 2), but no proper action from uber even after passing of 18 days counting.
I hereby request refund of 931.22 deducted from my savings bank account associated with uber.

At about 6.30 pm on march 14, 2018, i received a call from cab driver that he was arriving. I asked him that that i had not not booked car. The phone was with me all along. No booking was made by me/ through this phone ([protected]). The driver, then requested me to cancel booking. Then i did the same. Later i found that i was charged 42 towards cancellation.

It was obvious that the same one has unauthorizedly book car using my data available with you.

On jan 20 2018 used uber paid in cash 761 after more than 1 month same amount deducted from paytm. As per uber rule they don't take complain after one month of the uber trip. The amount should not be deducted from paytm without any notice after one month 10 days. Paid amount in cash after that the driver knew that the payment was in paytm but he told paytm does not work and took the cash and tricked us by doing the real payment one month later to uber

I took a cab from my office and my mistake i accidentally mentioned the drop location same as pick up location. Now for which i paid as it was my mistake. Later driver asked me to sit back and charged me 50 extra bucks in addition to fare charges. I did not like his behavior when i mentioned what extra charges were for. Even my cab mates spoke to him politely and asked him not to charge necessarily for which he was very much adamant. When i said i would bear the charges but will also inform uber office about this. He immediately asked me to move out of the cab, which was very insulting. Only because i did not pay him the extra he misbehaved with me and the cab mates. Money is not the problem here, neither am i looking for the a refund. But i did not like his behaviour against me and the other cab members. We were all female members. Appreciate this is addressed. I can be reached at heeti. [protected]@gmail.com. Please im tired of reaching uber toll free which is not working. I need this to be taken care of.

Hello team,
I booked a cab through the uber interface, believing the so damn big company to provide me the right service. I booked the cab from bengaluru airport to my flat. The driver took the route i was unaware of so i switch on my google maps and questioned him why you did so he replied: this way i wouldn’t need to pay the toll tax. I told him the uber charges the toll fee in my charge plus this road is so dark you shouldn’t deviate this path without my permission. He continued and further we got into an accident where my got a head injury when i asked for medical claim to pay my medical bills the company asks me to hire a lawyer go to the court i am a 26years old software engineer cannot hire a lawyer and run to and fro to the court. I need my medical covered and the company should take responsibility when they hired the guy. Start taking the responsibility for your action and stop cheating and penalising the customers for things they dint do. Beggar company making money by wrong means and harassing the customers