Uber India Complaints & Reviews

Herewith i am complaining about services provided by uber. On 3rd february, i got a hostile answers from ur driver when i was booking a car from chembur to bkc.
In spite of being penalized to pay 47rupees, which i am ready to pay, still i cannot book the uber cab. Please rectify this matter at the earliest, as being a doctor, i am needed to provide services at dylan's patil hospital, nerul tomorrow morning. Hoping for ur quick response and rectification of the problem. Thanks.

I have booked s uber from shekar hospital to chowk chaurah a driver having car dutson go came to the pick up point but when we came to know that we have to go to chowk he said that i will not go at any cost & he asked the ladies & choldrens to go out of the car this is not acceptable from a company like uber & he has told us that he will cancill the trip by himself after that u r asking for amount of rs 55 as a cancellation charge from us i m sure that a strict action will be taken against him his mobile no was [protected]

I had a trip on 1.29.2018 for an amount 139.77 rs. I paid it using upi and i am able to see the debit in my bank statement. I contacted uber customer care. They are arrogant and not updating the payment even after i sharing the screenshot of transaction record. Uber customer care multiple people responds and asking same thing again and again. But no resolution made. I don't know why our country is like this. No protection to consumers.

I have traveled in uber on 27.02.2018 and got a bill of rs. 465.61 to be paid online. While trying to pay, the amount has been deducted twice from my registered bank account.
Even then the payment was not processed so i paid via paytm. The payment via paytm was accepted but duplicate deduction twice was made from my savings bank account associated with uber.
I have requested refund of twice duplicate deduction from my bank account i. E of rs. 931.22 (Rs. 465.61 x 2), but no proper action from uber even after passing of 18 days counting.
I hereby request refund of 931.22 deducted from my savings bank account associated with uber.

At about 6.30 pm on march 14, 2018, i received a call from cab driver that he was arriving. I asked him that that i had not not booked car. The phone was with me all along. No booking was made by me/ through this phone ([protected]). The driver, then requested me to cancel booking. Then i did the same. Later i found that i was charged 42 towards cancellation.

It was obvious that the same one has unauthorizedly book car using my data available with you.

On jan 20 2018 used uber paid in cash 761 after more than 1 month same amount deducted from paytm. As per uber rule they don't take complain after one month of the uber trip. The amount should not be deducted from paytm without any notice after one month 10 days. Paid amount in cash after that the driver knew that the payment was in paytm but he told paytm does not work and took the cash and tricked us by doing the real payment one month later to uber

I took a cab from my office and my mistake i accidentally mentioned the drop location same as pick up location. Now for which i paid as it was my mistake. Later driver asked me to sit back and charged me 50 extra bucks in addition to fare charges. I did not like his behavior when i mentioned what extra charges were for. Even my cab mates spoke to him politely and asked him not to charge necessarily for which he was very much adamant. When i said i would bear the charges but will also inform uber office about this. He immediately asked me to move out of the cab, which was very insulting. Only because i did not pay him the extra he misbehaved with me and the cab mates. Money is not the problem here, neither am i looking for the a refund. But i did not like his behaviour against me and the other cab members. We were all female members. Appreciate this is addressed. I can be reached at heeti. [protected]@gmail.com. Please im tired of reaching uber toll free which is not working. I need this to be taken care of.

Hello team,
I booked a cab through the uber interface, believing the so damn big company to provide me the right service. I booked the cab from bengaluru airport to my flat. The driver took the route i was unaware of so i switch on my google maps and questioned him why you did so he replied: this way i wouldn’t need to pay the toll tax. I told him the uber charges the toll fee in my charge plus this road is so dark you shouldn’t deviate this path without my permission. He continued and further we got into an accident where my got a head injury when i asked for medical claim to pay my medical bills the company asks me to hire a lawyer go to the court i am a 26years old software engineer cannot hire a lawyer and run to and fro to the court. I need my medical covered and the company should take responsibility when they hired the guy. Start taking the responsibility for your action and stop cheating and penalising the customers for things they dint do. Beggar company making money by wrong means and harassing the customers

This isn't the first time that i have been overcharged for my trip. Has happened several times before and despite me having messaged uber many a times, they paid no heed to it. I am wondering what if the same happened to someone who can't afford to pay the fare or is poor? How can you'll cheat your own customers! This is totally unethical! Also when i requested the drive to call the representatives, they were extremely rude and so was the drive! Immediate action must be taken against uber for cheating their customers!

My nane is biplab das and contact no. Is [protected] and i am regular user o[censored]ber. Today morning at 5 am my trip was pre scheduled but 3 (Three) tines driver cancelled my trip after knowing the destination (Howrah station). At last by miracle i got the train but it was complete harassment and unethical behaviour by the drivers by cancelling the trip why they will ask dedtinayion?? Why 3 times driver cancel the trip? If i missed the train how uber to hold responsible?? Need a revert and serious action against all the drivers.

Worst service from uber they play lot with the uber share. Very poor coordination of routes taken worst ever service confusing customer to the core you can't understand the share strategy and no driver is educated to explain you the same because they are also confused. Its a worst play with customers time, patients, poor routs and so. Its time uber removes it's share service. I was once to be dropped at guindy but i had to share in to drop ashok nagar and then back to guindy it's a stupid follow route. Never rely on uber share they have their own rules and confuse customer.

I booked an uber pool cab from kala kendra, s. V. Rd, malad at 1:19pm. After a wait of about 18 mts., got a message saying the driver cancelled & when i attempted to book another taxi i was debited rupees 47.25 for the cancellation. A) uber makes u wait, then cancels the trip without the courtesy of rebooking/alternative. I'm sure this sort o[censored]nprofessional system is acceptable (Irrespective of our sr citizens status) from any organisation. B) i attempted to book another taxi from my wife's phone. Waiting time was approx about over 15mts. On calling the driver, he was extremely rude & refused the trip.
Is there any solution for such business?

Uber cab drivers are highly irresponsible. They suddenly cancel the booking as and when they like that too after keeping the customer waiting for a long time thus leaving the customer in great trouble. This arrogant behavior of such drivers requires strong action against them and even immediate cancellation of contract with them. Uber or any other cab operation is permitted by the government with the condition that they shall provide comfortable service to the customer and not to provide mental discomfort.

This is a general complaint after facing lot of trouble by my son. However i shall submit the particular cases with cab nos. And drivers name.

Uber driver name: rudresha
Car: chevrolet beat

This was not the first time, a driver canceled a trip after asking me the destination and making me wait for 15 minutes. I tried calling him a number of times and he did not pick up and i was charged for the cancellation, which absolutely isn't fair. Though i get back the money after the complain, the time i waited for absolutely nothing was what brought me here to complain.

The drivers canceling should be charged or at least have the courtesy to pick the call and inform.

If no action is taken against such cases, i'm sure i would go to higher authorities and stop using such unreliable apps.

This is the worst part o[censored]ber.. Even i had faced similar kind of situations above and was charged due to the negligence of driver not arriving on time or sometimes not responding to calls.. Mostly during midnight hours when such drivers not respond we can't wait for them to come on their time.. So we have to cancel and book another cab and for these things uber charges penalty from the customer due to drivers fault..

Hi, team
Mention below some driver name & mobile no those who not clear payment
From my side and not return mobile also.
1. Rajkumar more
2. Bansi londhe
3. Munnaver shaikh
4. Sermail
5. Smile shaikh (Dastagir)
Kindly hold /suspend uber driver id of mention above driver name
My partner name/user id - muk7446 & mobile no is [protected]/[protected]
Or directly call me on this no [protected]
For driver id detail and outstanding.

Thanks
Mukesh jha

I am a regular customer o[censored]ber since 2014 till date. I have saved my debit card details on uber application (For emergency use) though i never used the payment mode of debit card from the application. Someone from bank reached me up on 7, feb as they referred that my card has been clone from uber and there were some unauthorized transaction from it. When i inquired about the issue in bank they told me about the transactions were made via uber for about 7000 inr. Bank officials also provided me with the transaction details for the particular date. Thereafter i complained about the whole issue with uber on 9th feb, but there is no response from them as whenever i tried to contact them through help/support via application, they put a auto-generated text in revert firstly. But later till date there is no action taken by uber for this issue and also they are not reverting for any of my query now. As a respectable citizen i once tried that the company will understand and will help me out of the problem but it had gone opposite totally. They are misleading and making me a fool for almost a month. I am very much disappointed with the response from the uber for my issue. They wasted a lot of my valuable time in having a conversation with them, in searching for they customer care number which is not provided to the customers. I want to know who is to be blamed for this and to whom i can ask for a refund and they wastage of time this issue has done.

I booked a cab to go l v p hospital a cab. At the eleventh hour ie., just before the scheduled arrival the driver informed that the ride cancelled and i have to book another cab.
As i have to be on appointed time at the hospital i booked another cab and gone there behind the time. And on completion of my xamination and prescription i took another cab and returned safely home.in both ways i chosed another service provider because of the experiance with uber cab.
To my astonishment when i wanted to use uber nextday. I saw a message that i have to pay rs.47 which i have to yesterday's cancellation charges by the driver.
Even now i am unable to under stand the demand.
Please clarify this type of harrasment lest you will loose a regular rider.
Sharma
[protected]

Customer Name : Sulakshana
Date of Travel : 11/03/2018
what is the support number? We didnot cancel the trip. We waited for more than 20 mins. Its uber's issue.

we are charged cancellation charge of 47.25. Why?

we didnot cancel the trip. Please ask your regarding this trip. If not please teach them and train them. Where is ur office in hyderabad? What is the customer care number? I need complete explanation on this. Please escalate this to urr manager/sr manager regarding this.

Hi uber,

This is really embarrassing that your drivers do not follow your protocol. I took a drive from charak bhawan jaipur to khatipura jaipur and i was supposed to be charged rs. 141 but the driver took a long route which i opposed to as well but he still continued and the at the end of the trip charges me rs 190 and also called me names and misbehaved with me.. I gave him money and asked him to go because he was creating mess in my locality. I also tried reaching customer care but you people have no working customer service number. The driver was he'll bad. But this is ridiculous and i want my money back uber otherwise i'l complain against you in consumer court. This was really defaming, people in my area started asking why the driver was calling me names. I m attacking the details of the driver.
Regards
Aayushi kapoor