Uber India Complaints & Reviews

Recently my friend booked an Uber moto to deliver her cake at my place. When the driver arrived with the cake at my place he changed extra amount. As the amount wasn't visible on my phone as I didn't booked but she send me a screenshot of that it was 80 and the man charged me 100 and also he was very very I'll mannered. Having a ride with this kind of a driver is really not safe. He even asked all my money saying that he will bring me change from a store near by I refused to that. He lied to me about the money that was actually showed and charged me more.
I want to share his number so that you can take and action against him.
[protected]

I booked uber one month ago and tried to pay from wallet ..but due to insufficient amount payment failed and i paid to driver with cash now i added money to wallet and it got deducted without my permission what is this ..this is how uber is taking money from people. Very disappointed with Uber it was my first time booking a uber and surely it was the last trip.
I want my money back .

I have taken an uber ride and paid the driver an amount of Rs 108. But it showing unpaid in the uber app.

Driver had cancelled his trip and asked me to pay the same amount. I paid him 190.nowit show as pending outstanding of 15.80 as cancellation fee. Can someone call me back on [protected].

Unable to get in touch with customer service by any mode of channel and hence writing to u, hoping to receive a call back ASAP.

THANKS...

On 13/4/2021, i took an uber ride for whic i have paid the payment to the uber driver Gonesh Gour in cash as it was a cash ride. But the uber is still showing the ride unpaid.
And on asking to resolve the issue they are replying that it is older than 30 days so they cant do fare adjustment.
Whereas they can ask the customer to do fare adjustment for the trip which is older than 30 days.
The issue is between the uber driver and the company, Kindly look into the matter.

I booked a UBER Auto in the morning from C-15, SAF village, Koyambedu, chennai to go to Vadapalani Murugan temple with wife.One Auto was responded after few trials. He asked us to join him at half kilometer away and did not come to the place where we booked. After a little argument he didn't pick up us and cancelled the trip and it is baffled that the uber people showed that I have to pay Rupees 22/-. How can I be charged without my fault and for the deficit service from the driver?
This is the unscrupulous activity noticed from the side o[censored]ber. The management has to rexpond to it as it is added in the present trip.

I had booked an auto on 28-Aug-22. Driver informed he will be coming in 10min even I guided him as he was facing difficulties however the location mentioned was very clear and chrisp. We were hoping that driver will reach in 2 mins but after waiting for 25minutes driver cancelled the ride and i was charged with fees of 10rs ...i failed to understand why and how. Really need resolution on this or else will have to take action

Recently, I booked an auto from my place in Bangalore. It was a 'cash' trip and I paid the complete amount shown after trip ended which is 356 INR to the driver. But unfortunately, it shows pending payment 'unpaid' of Rs 256. Tried reaching the support but that doesn't help. You can confirm with the driver about the same.

I paid Rs 356 cash to the driver but it shows unpaid....

Had selected paytm option for paying uber but driver asked for cash. Final bill was 296 but paid him 300 in cash and still app is asking to finalize payment and uber is not clearing it from my account.
Very unprofessional and bad customer service from Uber. Did not expect this suffering due to driver's problem now I am suffering.
Had to stop using Uber for this reason.
Kindly look into it

Hi,

In my ride on 06 August 2023 with Santosh I have paid rs. 194 four times due to UPI payment failure. Up on complaining Uber paid 150 back in wallet. However the remaining amount 195+195 still not received. Complaint for the same is raised however didn't get response. Pls resolve asap.

Thanks,
Shriram...

5th March 2022

[protected]

I take a ride from Anand Niketan to Mansa Ram Park Uttam Nagar new delhi on 5th March. I paid the cash to the cab driver for this trip. but it shows in the pending payment due to choosing payment mode was UPI. the same issue happened me before this incident on 22 September 2021. I paid the payment 2 times once the GPay to the auto driver and its showing the payment due in the app & another payment paid direct to the UPI.

They didn't resolve the issue. Even I am trying to find the customer care helpline number which was unable all the time. or not available

Hi,

Today at 1.30 I booked a Uber cab from Vayupuri to Nanakramgudha. I paid the cab driver with Paytm to his number. Still in my account it is display due amount

Please find the Paytm payment details

I lost my airpods Pro case in uber cab on 22nd August 2022 at 10:52 AM. I was in a uber cab going to My office located at ericsson Noida in sector 62.
I tried to connect woth driver through help section of the Uber app they provided me the drivers number that is switched off since yesterday.
They didn’t provided me the alternate drivers contact, if the driver has completed so many trips on uber how he is not using the correct number to operate Uber app?

I travelled in uber cab on 7th August. When i pay to uber drive via upi he said payment did't come in his account so please do it again. So one of my friend did phonepay to him so it was also done. Than i said to driver please refund my money when it goes into your bank account he said okay. When i called him next day so he told me that he will send his bank statement but he didn't send to me. Than i call and message to him but he was not giving me reply. When my friend called him from other no and shouted on the driver so he sent me phonepay statement in which only my friend payment was showing but he didnt send me bank statemnt or googlepay statement. and also he sent me voice message which was in very bad language and very bad behaviour of that driver. He said me( Abhi delhi mein nahi hu varna btata tujhe aake vhi Aur samjha le apne us londe ko jyada bolega to bhut marunga aur tere koi paise nahi h mere pas) he used these kind of words with me. I seriously want to take action against him. I am putting his cab number and name and contact no of him here only-
Name- Manish
Contact No- [protected]

Whenever i try to book cabs most of the times cab drivers cancels the trip which cause so much delay in going anywhere. Sometimes cab driver cancels the trip when 1 minute left to arrive and the worst thing is that they first ask where are you going and then cancel the trips. And sometimes they dont cancel the trip but they dont even move their cabs nor they receive phone calls out of which we have to cancel cabs after waiting 15 to 20 minutes then we are charged unnecessary cancellation charges. This is so unfair which needs to be monitored seriously.

On 18.8.2022 @ 8 am at Sector 6 of Kharghar, I was waiting for pre-booked Uber Cab for Pune. While trying to locate driver on Uber app, by mistake booked ride for adjacent building. Obviously Driver Mithilesh understood and cancelled the ride. Came to know this while booking Uber cab from Pune on 18.8.2022 @7.15 pm. I had to pay Rs 325 to book next ride. `

Since the ride booked by mistake, which was impossible, request Uber to refund Rs. 325 to me

Driver didn't acknowledge my uber transaction, he demands extra cash and want me to send money to his personal upi account which i did when he forced me to do so. He also misbehaved with me.

Uber Uber India Complaints Delhi Police The Lallantop AajTak NDTV
Ulta chasma uc

Uber delivery executive mr prem ran away with my laptop, (phone number [protected] ) date 13th august 2022, time 14.08 pm, bike number hr55af9738

Phone number of driver provided by uber is switched off ever since day one, and uber them selves could not contact the driver, where as phone number belongs to krishna gopal not prem, as per true caller, but uber never cared to verify the owner.

Not only phone number but The pic in the app does not matches with the inages of driver seen on cctv footage. Seems the one mr prem registered with uber is not same as other person who was driving in his name, and who was the driver that no one in knows not even uber. So this is how secure uber is.

bike registered with uber does not have owner as mr prem, but its mr vishnu dutt bhardwaj and he just do not know mr prem. And uber again did not verified the vehicle owners.

Above all this vehicle has over a dozen challan pending, from all over Delhi ncr, that too since september 2019, that is 3 yrs. these are the verified vehicle that uber includes in there fleet and i m not sure if they ever verified this vehicle . Other certificates like puc, insurance, fitness etc are also under question. One thing is sure uber does not have a periodic check of these safety measures.

Now i[censored] have any mis happening, with uber rides or deliveries, uber just do not have any complaint numbers to call. U can write them and wait for any response if they have time to respond. In the end if they do reply then, they will tell u to contact driver for lost items, as they consider their drivers can not steal, and above that they ask us to reward them, those who steal our packages are supposed to be rewarded, in case they return the item, and if they decide not to, then uber will tell you 100 times to call driver for Lost item, that they dont accept that they were stolen, even if you send them a registered FIR, they will still tell u its lost and not accept stolen word in their replies.

Like in MY CASE, here it was a clear theft, where uber driver named prem stole the laptop, ended the ride with out security pin number / otp, just after his pickup and never reached the person whom he was supposed to deliver that is me. Infact delivery ended just wuthin 50 odd meters from pickup point in 5 minutes.

So you see those pin numbers, otp are just gimmiks, just to fool you, in actuality they just are some useless numbers uber and their druvers are tge king they can just choose to skip. I[censored] ask uber hiw dud the delivery ended without pin they will simply ignore as if those words were nit written or became invisible, i think they have a special filter, as i asked them 10 times.

Uber only called me once to tell that they can do nothing about it, that i m no one to ask them anything, they have an international lert team and that will not just acknowledge you, as a matter of fact they willl not acknowledge existence of indian criminal laws ir police, (99 percent of police officers in india are like unauthorised people who cant talk to them, they will not acknowledge the FIR, they will ignore it, even after they have received form your end or any police officer. As only thing they say they might consider to recognise is an authorised law authirity email assigned by government. That too knowing that 99 percent of indian police dont have them, but they will still ask for it, just to skip the legal authorities questioning them. They know for sure that, law has been broken, immediate action is required, but they will not care. As only few top officials and sho of a police station has the email id, though i m not sure if these can be accepted as authorised law agency email by the government as per lert team o[censored]ber.

So next tume u r hirung an uber, please know that u r at a mercy o[censored]ber and their driver as if they choose to take law in their hands and manage to run away uber will do everything to protect them.

Uber told me as a measure they, have banned the driver but they will neither give info about the driver to investigating officer asi sunil dutt [protected], nor they will even call any police station prashant vihar, delhi about it. The information about the thief is so personal and private that they will not share it with any police officer, even they know about criminal offence and that an FIR RHN PV 525 / 22, is registered at prashant vihar police station in delhi, Rohini area, and they were informed with a copy of it in email and their chat. They did asked me to send the copy, then they did nothing.

Its really freaking that uber in india, do not have any point of contact, no place or address to contact, no helpdesk, no phone numbers. Not even for law authorities police.

They expect to have police officer in india to email them at [protected]@uber.com that email address is not even in india but in some other country that too with an so called official authorised email id issued from government, that none if any investigation offucer have in india in their name, that us a flaw that UBER is aware of, but they decide to keep this policy to just hide the essential information of the thieves, they have hired in their fleet.

They do not do any verifications, use random phone numbers of any person in anyones name, use vehicles that are continuously flaunting traffic rulrs across Delhi NCR, whether its gurgaon or delhi, shether uts been 3 yrs and over a dozen traffic voilations are still pending, but they will register such driver and vehicles, without taking any secure measures to v
More over they will allow anyone to use anyones ubsr identity and ket any ine drive the uber.
Its been 6 days and nothing have been done from uber, or delhi police.

Delhi police as usuak has everything ti but not to unvestigate an fir, even though sotlen laptop's thief has a identified ohone number, vehicle number abd a picture of the thief himself.

Delhi police is busy in 15th august, then their court duties, and asi sunil dutt is least bothered . He simply asks me to go to other nearby police choki inspite of thr fact that Delhi police had appointed him the investigation officer. He sits in an ac room, police both across pvr prashant vihar,

In this case police has phone number, but they will not use it to nab the culprit, no records have been found about phone numbers yet, not even tried.

They have the vehicle number, but they wil not ask state transport authority to get the details.

They have the picture if the thief, but they will not use it, they did not even went to take the cctv footage, though itd been 6 days

They will tell me to cime after 2 days as uts independence day, rhen they have very very busy and other important things to do, sitting in an ac riom in a booth and police choki, as if stolen laptop of mine had no importance. Interestingly the tbief is scott free, living a free life driving a bike thst voiltes every now and then.

Case is very much clear and simple, just get the phone number details, it will have aadhar card details, cdr details, locations. But they will not do it.

They have vehicle number but it us too difficult for them to get its details too.

Forget about the images and video (that might just get over wriiten in few days). But who needs to recover a stolen property and safe guard the evidence.

The laptop had sensitive personal data as well as very crucial company database if cusomers, sales, employees etc, but all is missing .i m adraid my custimer is going to sue me over this.

Because delhi police do not have any clue as to how to deal with UBER, which only works when you write to them at [protected]@uber.com, that is supposed to be their international law enforcement team. They do not have emails, authorised to contact uber, officially

Police knows this, and so does UBER, about crime and that flaw in the system. Police is helpless as they do not have email and brains to use other information and above that will to bring uber down to law abiding, they should ask uber make law enforcement in india as per indian law and system.it is right now thsy are asking indian law to work according to their rules, literally dictating their terms as they think they are above law.

In this case its a laptop, with data in it. In other case it could be more serious crime, like murder, rape, molestation, riad accidents and other criminal activity. Neither uber nor police is equipped and prepared to handle it.

I will request to share this post, firwRd them, put them to other docial medua sites too.

I m atraching images too.

Any one please help, my numbers are [protected], [protected],
Subodh Agrawal

Complainant- Taruna Audhya( email: taruna.[protected]@gmail.com)
Date of incident: 21/03/2021 & 18/07/2022
Description: On 21 March 2021 Uber was booked from the pick up location. However, uber driver cancelled the trip after asking for the destination. A second attempt was made for booking Uber. This time it was done and Rs. 315.54 was paid via my Credit card ending 0504.
Later on on 18/07/2022 when i travelled by Uber it charged extra Rs. 429.54 as unsettled amount for the trip on 21/03/2022. However, on 21/03/2022 only one trip was taken and Rs. 315.54 was paid by Credit Card. Uber unwilling to share the trip details of 21/03/2022 saying it is too old. The source and destination would prove that one trip was cancelled and the 2nd trip was undertaken.
Possible resolution: Uber must refund Rs. 429.54 as illegally collected.

I Paid Rs 244 cash to the driver but it shows unpaid.