Uber India Complaints & Reviews

Not Happy with Uber ride and there GPS system while booking I had got Powai Saki naka route going towards T2 International from Mulund, but the driver is taking thru Asalfa Ghatkopar Bandra Kurla road which is time consuming...surprised to know about uber GPS why it is not catching and following route which is booked on confirmation...Not Happy at all.

Why Uber Driver doesn't listen to customer request for following route. Uber you will have to do something that Driver should follow and to be flexible to go as per customers requested route also.

I would like to draw an attention of the group of drivers operating in Ahmedabad. When we book a ride from app, they come at our pickup location and first they ask to pay cash (if I have selected online payment then they force to pay cash and if we are not agreeing then they say we are canceling the ride). Another issue I have faced recently (yesterday only 07/11/2022) they insist us to cancel the ride from the app and they will drop us the location we selected (so that Uber cannot deduct commission and they get full amount). There are certain serious concerns which Uber needs to take care like when Driver cancels the ride, they should investigate why it got cancelled? Or put some cancellation restriction like they can cancel only 3 rides in a month otherwise their account will be suspended for next 15 days or 1 month like that...

Dear uber team,

Name- Rahul
Mobile no- [protected]

I did uber trip on 08 oct 22 from delhi cantt to time residency gurgaon.

The total amount due on completion of trip was Approx Rs 993.
I paid Rs 1000 in cash to the driver clearing all the dues before leaving the cab.

Couple of days later when I was booking another uber trip, I was shocked to discover that some rs 293 or so was still showing due.

I tried to contact uber but there isn't a contact number for the same.
Neither the app had an option to report such an issue.

I am a senior govt. Officer with high level of integrity.

Pls resolve the issue at the earliest other wise I would loose faith in the Uber.

Also, it points to a big loophole in the system which can be misused by corrupt fraudulent drivers.

Pls provide a helpline in the India to improve on the satisfaction level of customers.

Looking forward to a positive resolution.
Otherwise I will not be able to continue with uber and deactivate my account.

Note: pls acknowledge action and receipt.
Regards

Wg Cdr Rahul Dev Singh
[protected]

Yesterday, i booked a auto at seasons mall (Pune) .The vehicle that came had different number plate than what was showing in my phone app. The driver did not even entered the pin and the trip started. Driver took a different route and surprisingly dropped me at the perfect location. Who was this auto ? how could he got my number ? he should not have my trip details. This is a serious safety concern for me.

The driver didn't end the trip until i notified him, i was charged the amount till the time he end the trip.

Pathetic o[censored]ber Taxi Services in India.

I have used more 50 times in few months. Taxi services are terrible and worst compared any part of the world.

Not sure, How this company exist in India even after such services.

Seems regulatory authority have kept eye shut on such horrible companies and let them operate from India.

I Paid rs 400 to the Uber Driver because he forced us to Pay in Cash after the trip ended. Now Uber is asking me again to Pay 400 in the APP to book further rides. This is Highly unethical, Uber will have driver details they can check with him on this. But forcing the customer to pay twice is not correct

Driver cancelled the trip after taking the OTP by saying he has to goto to Hospital, why should I pay if drivers cancels the trip oh his will.

Trip date: 3rd Nov 2022

Yesterday i was travelling in uber auto, at start of trip the fare was 68 rs and at end it was 96 rs so i raised a compliant

Request to refund the extra amount

Trip Started on 10/10/2022 09:11 Trip Amount 181

Number with which the uber has been associated [protected]

Even though paid cash for cash trip still showing unpaid.

With Common Sense you please tell me how come the driver will leave the customer without taking the payment.

I had today morning trip in Bangalore the amount 563.40 which I need to pay but due auto payment it got deducted from my Amazon pay account without knowing this I have also paid same amount 563 to driver through Google pay. Later I saw that it happened two times but I requested Uber to refund they refunded just 300 instead of 563.4 rupees. I have attached related trip details for further information.

This happened with me too. I took an uber auto ride on 30th October, 2022 and the amount was Rs 146. The driver asked me to pay on his UPI saying that it's the same thing to pay on app or to him. He said that on his end it is reflecting Rs125 so demanded that amount. I paid him the amount and now it is showing outstanding payment on my app. This is a pathetic experience. I won't clear the outstanding amount until and unless you return my money or make the adjustment.

Hi, On 29th Oct'2022, I took Uber on Rental for 6 Hours. And the total journey was around less than 60 Kms. But after completing/drop point at Airport my total bill comes to Rs. 6, 518/- . As per my previous experience, it should come around Rs.1, 200/- to Rs.1, 300/-. There was lot discussion happened with the Driver, but he has not agreed and saying that I need to pay as per display only, if there is any deviation, I should lodge a complaint in Uber and my amount will be reversed. Since I am missing my flight, at that time, without any choice, I paid fully and took my journey further. Now I want to approach the same with Uber, but I am not able to reach because they don't have Customer Care No. or email. Request you to provide the justice. Thanks, Pardha Saradhi +91 [protected]

I have been following up with UBER for refund of amount charged in excess of the actual fare vs accepted fare where they have accepted it was their fault.

refund of 424 for the trip of 19th Oct
refund of 40 for the trip of 20th Oct

I have been charged additional charges due to the Diver cancelling the trip by increasing the wait time unnecessary.

1st Instance - 14th Aug 2022, i have booked Uber Cab intercity. The driver wanted a cash payment and i had an online payment mode updated in app. The driver kept me waiting denying that the way isn't there and after asking him to cancel he said let the time increase and then he will cancel. I have recorded drivers call and i believe this is the app and u guys will the recorded conversations too. It was drivers fault and the additional charges were charged to me.

2nd Instance - today 21st Oct. I had booked the auto from Kharadi Eon free zone to Wagoli . The driver waited and as soon as i got into auto he demanded extra money stating that else he will cancel the ride and i will have to pay extra charge. he also demanded cash. After telling him that it was the online mode, he mentioned that then u get out of the auto and i will cancel and u pay extra as uber is not capable of taking any action against us.

This is a most unsecured way while travelling in Uber.

I am not paying Rs.12.60 though it is just a minimal amount still i won't pay as it isn't my fault and driver cancelled it purposely.

I booked a trip on Uber from Chennai Central Railway station to IIT Madras, Chennai on 22 July 2022 at 9:57 am. The drive did not turn up and denied cancelling the trip. An amount of Rs. 136 was debited from my account as dues on my next trip, despite me not taking the trip. I contacted Uber customer service, and they did not give me any resolution, simply stating that the trip was over 30 days old, and it cannot be resolved. It is clearly seen from the trip details that the driver wandered to and fro in the same area (Poonamallee High Road), which has no connection to my given location.

I have been constantly trying to contact them since the amount was wrongfully debited from my account over calls and their app, but to no avail. Please help me in receiving my refund.

Dear Uber,
What sort of Fraud you are running in the name of parcel delivery.

Your drivers ask for cash payment and then you also ask for money through your app.

I have paid all the money to the drivers and yet I'm unable to book any more ride because app also demands that I make payment for the trips.

I had booked an Uber moto on Wednesday morning 4:30am. The driver attained on the location after making ek wait for 15 mins then argued for a offline trip with extra charges. His behaviour was rude and refused my trip.
Uber moto bike number: WB96R8314

I have reserved uber in advance for 4.10.2022 at 4.05 hours, from my resident to Howrah Station to board Duranto Express leaving at 5.45 hrs. of The driver shri Rajat did not respond to my call and finally at 5.00 hrs I was bound to cancel the trip uber charged me 286 Rs for cancellation, which was refunded back later, and re booked another uber. I missed the train as as per Railway (IRCTC) Rules I did not get the refund for Rs 5200. I demanded the same, but Uber says there is no such policies.
Kindly arrange to get back my claim of Rs 5200 from Uber for their negligent act.

On 16th Oct 2022 at 2203 IST I had booked from my acc - [protected] CAB to reach my destination. Trip was confirmed and upon calling to the free number, driver sought information about fair details, gave the range instead of exact price. Was then asked to reach to the pick up point and made me to wait for more than 15 mins and then he cancelled the trip in front of me to get better pricing.
Issues like this are rampant (request to cancel the trip and then ask customer to match the price and for the same trip).
I am sure UBER is aware of all these but my humble submission, UBER being MNC, would take appropriate action against the cab WB 17 1895 to send out a stern message and ensure better service.