Uber India Complaints & Reviews

Hi, On 29th Oct'2022, I took Uber on Rental for 6 Hours. And the total journey was around less than 60 Kms. But after completing/drop point at Airport my total bill comes to Rs. 6, 518/- . As per my previous experience, it should come around Rs.1, 200/- to Rs.1, 300/-. There was lot discussion happened with the Driver, but he has not agreed and saying that I need to pay as per display only, if there is any deviation, I should lodge a complaint in Uber and my amount will be reversed. Since I am missing my flight, at that time, without any choice, I paid fully and took my journey further. Now I want to approach the same with Uber, but I am not able to reach because they don't have Customer Care No. or email. Request you to provide the justice. Thanks, Pardha Saradhi +91 [protected]

I have been following up with UBER for refund of amount charged in excess of the actual fare vs accepted fare where they have accepted it was their fault.

refund of 424 for the trip of 19th Oct
refund of 40 for the trip of 20th Oct

I have been charged additional charges due to the Diver cancelling the trip by increasing the wait time unnecessary.

1st Instance - 14th Aug 2022, i have booked Uber Cab intercity. The driver wanted a cash payment and i had an online payment mode updated in app. The driver kept me waiting denying that the way isn't there and after asking him to cancel he said let the time increase and then he will cancel. I have recorded drivers call and i believe this is the app and u guys will the recorded conversations too. It was drivers fault and the additional charges were charged to me.

2nd Instance - today 21st Oct. I had booked the auto from Kharadi Eon free zone to Wagoli . The driver waited and as soon as i got into auto he demanded extra money stating that else he will cancel the ride and i will have to pay extra charge. he also demanded cash. After telling him that it was the online mode, he mentioned that then u get out of the auto and i will cancel and u pay extra as uber is not capable of taking any action against us.

This is a most unsecured way while travelling in Uber.

I am not paying Rs.12.60 though it is just a minimal amount still i won't pay as it isn't my fault and driver cancelled it purposely.

I booked a trip on Uber from Chennai Central Railway station to IIT Madras, Chennai on 22 July 2022 at 9:57 am. The drive did not turn up and denied cancelling the trip. An amount of Rs. 136 was debited from my account as dues on my next trip, despite me not taking the trip. I contacted Uber customer service, and they did not give me any resolution, simply stating that the trip was over 30 days old, and it cannot be resolved. It is clearly seen from the trip details that the driver wandered to and fro in the same area (Poonamallee High Road), which has no connection to my given location.

I have been constantly trying to contact them since the amount was wrongfully debited from my account over calls and their app, but to no avail. Please help me in receiving my refund.

Dear Uber,
What sort of Fraud you are running in the name of parcel delivery.

Your drivers ask for cash payment and then you also ask for money through your app.

I have paid all the money to the drivers and yet I'm unable to book any more ride because app also demands that I make payment for the trips.

I had booked an Uber moto on Wednesday morning 4:30am. The driver attained on the location after making ek wait for 15 mins then argued for a offline trip with extra charges. His behaviour was rude and refused my trip.
Uber moto bike number: WB96R8314

I have reserved uber in advance for 4.10.2022 at 4.05 hours, from my resident to Howrah Station to board Duranto Express leaving at 5.45 hrs. of The driver shri Rajat did not respond to my call and finally at 5.00 hrs I was bound to cancel the trip uber charged me 286 Rs for cancellation, which was refunded back later, and re booked another uber. I missed the train as as per Railway (IRCTC) Rules I did not get the refund for Rs 5200. I demanded the same, but Uber says there is no such policies.
Kindly arrange to get back my claim of Rs 5200 from Uber for their negligent act.

On 16th Oct 2022 at 2203 IST I had booked from my acc - [protected] CAB to reach my destination. Trip was confirmed and upon calling to the free number, driver sought information about fair details, gave the range instead of exact price. Was then asked to reach to the pick up point and made me to wait for more than 15 mins and then he cancelled the trip in front of me to get better pricing.
Issues like this are rampant (request to cancel the trip and then ask customer to match the price and for the same trip).
I am sure UBER is aware of all these but my humble submission, UBER being MNC, would take appropriate action against the cab WB 17 1895 to send out a stern message and ensure better service.

I booked a Uber rental on 15th October.

I started the trip from my home at G-17/1, DLF Phase 1, Gurgaon and travelled to Sector -85 in Gurgaon and returned back to my home. The distance shown as per my google map and as confirmed by driver too was less than 30 kms.

But in the receipt generated, the distance is shown as 277.25 kms and incorrect pick up and drop off locations are shown. How can one travel 277.25 kms in less than 3 hours in a congested area like Delhi NCR??

The driver forced me to pay the wrong amount of 4572 saying that refund will be given only by Uber and refused to let me go without paying the amount. Thereupon I was forced to pay the wrong amount.

I have been trying to reach Uber support since then but there has been no help

Paid the total amount in cash still showing pending amount even I paid 16rs more coz of no change to the driver.. still showing pending are the. Uber drivers so good that he will let me go without giving the payment still showing payment tweeted several times for the resolution to the uber but they told no option i have to pay... How could a cash trip be pending.. the driver will simply never let me go.. even I contacted the driver for the same he also validated the same.. I can share u the voice recording for the same... Account number [protected] pls help

I booked a rental car from Uber today morning at 9:30 am.Booked for 8 hours but completed the trip with in 8 hours ie., my last drop was in Shamshabad Airport .dropped me at 3:00pm. The total fare showed as Rs.2247/-. And I paid the same to the driver..when about to end the ride driver faced some issue with Uber app.so he uninstalled and again installed the app.suddenly post that when I tried to access the receipt in Uber it is showing the cancellation fee of Rs.42/- on my app and not the full amount which I paid to the driver. I am trying to contact the customer service with this issue I simply got a reply from them that it is system generated receipt and they can’t do anything.. I need the receipt to be updated for the amount I paid to the driver.
Can anyone expect such a silly response from Uber. They didn’t even bother to call the driver and know from him what has happened. I submitted all the details of the rental car number and the driver details but there is no response from Customer support. Customer support is just a mere waste.
Kindly take up this issue as Priority and solve this issue at the earliest.

I went to airport today morning from mulund to airport t2
I forgot my mobile n driver Bismillah not responding morning I got his no herold shall return
Driver. Bismillah
Car no.MH 04 JU 4909
Mobile no[protected]

Please do the needful pls tell him to return the phone

Kalpesh bakhai
Mumbai
[protected]

On 11th October 2022 I took a cab from Rajouri Garden to Sainik Vihar. I was initially shown an amount of INR 189.25 before the ride was confirmed. Once I reached my destination my updated fare was INR 755.00

I put in a complaint through their app and they claim that the pickup location wasn’t the same as the one initially entered.

This isn't true. I got into my cab exactly at the location which I entered as my pick-up spot. I have told them to cross-check this with my driver but they aren't responding to my complaints.

Dear Sir
Their are two issues o[censored]ber
1. Fare difference during booking and during trip completion
517 shown actual fare was 577
Issue has resolved Uber revised the fare to 504.

2. Paid cash by driver 577 for a non cash trip (Digital payment option was in the app). (Image attached)
Paid the revised fare of 504 by Gpay to Uber on app as i was unable to use the app without this payment (Image attached).

Refund recieved from Uber after compaint is only Rs.300 against 577, they are not willing to refund the fare collected by driver from me 577.

They can deduct from the driver and pay me the full refund as they have daily transactions.

Regards,
Ganesh

Yesterday i booked at auto the fare at start was 68 Rs, the driver made me walk to location little far from pickup location and then he dropped at drop location but instead of ending the trip he didn't end the trip after some time I noticed that he didn't end the trip so I tried and at end it was 114 rs . For which I have raised a complaint but till now I haven't recieved any response yet so I request to look into issue and solve on priority

Today i booked at autothe fare at start was 68 Rs, the driver made me walk to location little far from pickup location and then he dropped at drop location but instead of ending the trip he didn't end the trip after some time I noticed that he didn't end the trip so I tried and at end it was 114 rs . For which I have raised a complaint but till now I haven't recieved any response yet so I request to look into issue and solve on priority

I travelled kolkata to digha on 7/10/22 on uber intercity. My driver took 6000 rs instead of 4000 and i complained to uber and got the cheated 2000 as uber cash. But in the uber app still its showing my fare is pending and so I am being forced by uber to pay again 4000 rs. I again raised a complaint but no response. I am cheated and I want justice

I booked an Uber to travel from Worli to Matunga Gym on Sep 28, 22 at 7:06 pm. The ride was confirmed at around 7.20 after which the driver reached for pickup around 7.35. Soon after the start, he asked whether he can fill gas. I was already late and refused permission. He kept insisting that he needed to fill gas. I was already late and refused repeated. I noticed that he was on the right lane when he had to go left. When I told him to keep left, he said there was a gas station on the right. It would be a full detour if he turned right. I refused permission and asked him to cancel the ride if he insisted on filling gas. He didn't cancel. Finally at the signal for turning right at Worli naka, I had to get out of the cab. This was barely 1 km from pickup point. I could not find an option to cancel the trip once started. I was charged for a trip that was not completed. I filed a complaint with Uber asking for a full refund within 30 minutes, but there has been no response till date. Also, on the app, there is no option for asking for a refund for "Trip not completed" or any other reason apart from some limited feedback issues. There is also no option to cancel the ride due to issues during the ride. I am quite sure that the driver was aware of lacunae in Uber complaints and was exploiting the loophole to get paid for a trip that he had no intention of completing. In addition to your site, if there is a official government Road & Transport site where complaints can be lodged, please advise.

I humbly beg to state that I booked a Uber ride on February 24, 2020, but the driver did not arrive.

I filed a complaint with Uber on the same day to waive the charge as the driver did not arrive.

But they did not waive the charge of Rs 73.42 from their system. They deducted the money on September 17, 2022.

Please note that the money is deducted after more than 2.5 years.

Now Uber is saying they will not be able to refund as the trip is more than 90 days old.

However, I submitted a complaint at the right time on both occasions. That is when the driver did not arrive, and when the money was deducted.

Uber is harassing and humiliating by closing the case without giving a refund.

Kindly take appropriate measures to save consumers.

Hello,

As i have taken two trips in june and need my invoices for one of the trip.
I had raised the concern on app and tried to explain it to uber support in many ways, but unfortunately non of them could understand my query.

I wonder how difficult is it to share me my trip invoice when I am giving all details.

Please share me my invoice for trip with below details,
Date : 14/06/2022br...