Uber India Complaints & Reviews

I am middle class job doing citizen, started new job in gurgaon and i found best option to ride via uber shuttl, i book in one night prior so i get seat easily as per my time but around 15-20 mins before my ride i see my trip every time get canceled and no refund no other options given, no way to connect with customer care, such a worse service by the MNC never seen before, everytime they cut money from my wallet without my acknowledgment and if i need it to book other ride, i don’t left with other option, it’s harassment by such a big company, below attachment is proof of booking confirmation by uber but if we check app history nothing can be found, they tried to act smart, so no proof left

I traveled with my family via Uber cab on 14AUG2022 morning 4:34 AM. While DE boarding the cab I lost luggage in the cab. Luggage bag consists of a laptop with adapter, Medicines and cosmetics. I tried to reach the driver through Uber Help Section but driver is not picking up the call. Now we lost the baggage and Uber is not responding to our request.

I have sent a parcel worth Rs4000 to my client via uber but in the middle of the ride he switched off his phone and cancelled the ride. While contacting uber care they are also not providing any solution.

While using App based services o[censored]ber India, following problems are seen, which are faced by almost all users.
1) When entering destination, it shows approx. wait time for pick up. Once you confirm booking, it shows higher time and by the time vehicle reaches to you, it's still more time.
Remedies is, they must be penalized for delay than first time shown.
2) Once you book services, a tele call is followed from either side, driver always INSISTING on destination. If it does not suit him, he cancel the trip or in worst case, ask / force user to cancel it. This is not fair. Regulatory body must scrutinize cancellation and ask service provider for reasons for cancellation.
3) In the event of cancellation by driver, Uber app auto trip allocate to some one else. Thus time passes but no services. The AUTO TRIP ALLOCATION TO ANOTHER for services be not permitted but it shall rest with user whether he wants another booking or will be using other means. There is no data with user, for the cancellation made by App.
4) It is seen that once you book services, driver calls and confirm pick up. Suddenly, he cancel trip and again App start re-booking. I have experienced this for my trip with Uber at Ahmedabad. The Driver passed in front of my pick up, with some other passengers. ( He has got direct passenger, with farer destination and more fare!!) Trip date 20/01/22. (I could not find trip number from App receipt!!)
5) It is seen that once you book services, driver calls and ask to come at another pick up point. He than cancel trip, and ask is I am ready with same fare as that o[censored]ber App? (Vadodara trip dated 19/01/21)

Uber is most fake app ever, stealing money from customer wallet.initially showing 195 then post ride directly showing 328 rs.giving invoice of 326 rs.no complaint address by Uber.this thing happen with me 3 time..

Uber drivers are still refusing and cancelling rides on their own and want the customers to pay either via Cash, or in their own Paytm and Gpay accounts. Their apps also won't let us pay using Cash. Their consistent rude behaviour and negative attitude against riders is embarrassing and unbearable. Uber is least bothered about Customers satisfaction right now. They dont solve customers problem and instead divert the issue. So, stringent action needs to be taken against Uber as the company is just fooling customers and making profits.

We have taken a trip from Rajiv Gandhi airport to my home which is in pragati nagar, initially it showed 1167 as estimated price for the ride but driver have said I got the bill of 2645 and need to be payed, in case this Is glitch in app he will contact you and return the money, after he ended the trip and app got updated it showed 1170 payment to be made and I tried to contact the driver but his number is coming as switched off and he have blocked my contact number.i have raised a request through uber app but I didn't received any response. Instead of taking any action against the driver they sent me a mail saying that they got a complaint against me by one of their driver so they temporarily suspended my uber account. I tried to contact uber on twitter as well but after asking the issue they didn't reply as well. I have shared all the screenshots and details possible with them And I am sharing them here as well. Please look into this matter as this is a matter of fraudulent
Please look into this matter and this is an horrible experience and making us Loose the trust in uber.

Respected Sir/Madam,

I am Upinder Singh, want to know when i am schedule the trip on 11 August, 2022 at sharp 11 am then you driver have confirm me on 8 AM then we told him to reach on my pickup point sharp at 11 am but they refuse and cancelled my trip but your company charges Rs 37 approx. cancellation charges. I am asking you why you have charged without riding and cancellation from my side. Why we have ride on your time table instead of my schedule. You have pay my deduction amount back. Your service so poor and you have every second have charge different different in particular pickup and destination point. When your cab driver drive they drive slowly to charge extra or make a longer route

The car from Padmashri to Harhari Bela was booked by 10 pm.After arriving at Kalitala, the driver said that the car will not go any further.When asked why, he said the vehicle would not go up to Haritala. Meanwhile the car was booked till Harharitla.The driver calls the person who booked and abuses and threatens in profanity.
The biggest thing. The driver booked the car online but when I went to pay online while taking the money. Then he said he doesn't have online payment option.

I took an uber ride on[protected] from sec-9 indira nagar to KFC Vrindawan lko. I had selected the mode of payment as cash.On completion of ride, i had paid the charged amount to the driver i.e. Rs 293/- even though I had paid an extra Rs 10/- to him as a tip. When I tried to book a cab on another day then I came to know that I have an outstanding balance of Rs 293/- of my previous trip.
I raised the issue in their online chat option but didn't get the suitable reply. I got the reply that Uber cannot verify the payments made to the driver directly. If they cannot help with cash as a mode of payment done to the driver then they should not have included it as one of the payment options. Do you think the driver would allow me to complete the ride without paying the expenses? This was my first ride with Uber otherwise i have always opted for Ola.
Please look into the matter seriously and provide the suitable resolution. I want the outstanding balance to be squared off.

I had booked my trip to Mumbai intl airport 1 day prior. Next day, almost 40 mins before my pick up time, driver called me and said he has accepted another trip and won’t be able to pick me up at the stipulated time. He insisted that I cancel the trip. The cancellation charges were ₹312 at that time, because it was less than 1 hour till my pick up time. I refused to cancel. Driver then called me several times asking me to cancel. I asked him to contact customer care and resolve this issue since he wanted to cancel but I still wanted to take the ride to the airport. Then he called me and said he spoke with customer care. Then, my uber app showed that my trip had automatically started without taking any OTP from me and without even picking me. The driver was 40 mins away from my pick up point. 30 mins after starting the trip driver ended the trip and it was marked as trip completed! Without picking me or dropping me and the driver didn’t even move an inch from his place (based on the location showed by Uber app). I was charged for the full fare for a trip I didn’t even take. Uber India you guys are scamsters and cheaters and I want my money back.

I Book Uber cab for me my wife and 1 year child japalouppe equestrian centre Talegaon dhabade to badlapur art gallery
Time between 6:30 to 7 pm cab come on time my dropoff time was 9pm but cab driver saying his car don't have cng we check on Talegaon dhabade cng Pump there is line the driver started car we go next cng Pump we waiting there more than 30 minutes on line after that cng finish next cng Pump there we got cng
But Uber company should tell cab driver to make full cng or petrol why we suffer from your company problem
My one year child why face your company problem no fule whatever is that
I want my ride money back and Rs 5000 comprehension

I took a uber rental ride on 21st-July. I made the cash payment of Rs 1894 as it was showing up in Driver's app.
However I didn't get receipt for same. Later I found on the app it was showing trip cancelled. after few days I raised a complaint with Uber support team. Finally They generated receipt of Rs 1852 but:
(1) it doesn't show the route and duration of my travelled. It just shows ride of 5 mins when Driver came to pick me at the beginning of the trip.
(2) Receipt also shows payment status as "failed". Hence the receipt is invalid.
(3) Receipt also shows message that "Your driver reported that you didn't pay the full amount. Rs 1852 will be deducted in your next trip". On this point after following up with Uber they mentioned amt was paid correctly and it will Not be charged in next trip. But message is still there. Hence for me the receipt is still invalid.

All I am asking for is correct receipt (with route & duration I travelled and correct amount). Even after so many follow ups Uber is not able to produce the valid receipt of my travel.

I booked Uber DL1RTB2857 from Dabri Etn. Delhi on 05/08/2022 and Started ride on 7:12 PM driver droped me at Aerocity which is Aprox 14 Kms from the airport. My ride estimate was Rs. 276/-.I got bill of Rs1410/- On close observation of the bill I found that ride distance was 67.75 Kms. Is it possible for Wagon R to travel distance of 68Kms in just 45 minutes in Delhi traffic? that means driver has broken all speed limit.

I have seen one more person has complained about the same case by same vehicle no.

Please look into this, we are feeling #unsafe with #uber

I have a ride wth uber India on 28th july, 2022. the bill came Rs.97.74 and i have paidRS. 100 to driver. still it is showing outstanding payment. i have submitted my request many times and due tothis issue I am not able to book any other ride after that date.

Please note most of the time ride is been canceled when uber person comes to know that it is short distance ride. uber charges are too high at Noida sector 15 to Noida sector 5. some times they didnot come to correct location in order to gain waiting charges. disappointed with uber services. going forward will prefer some other service provider

I took a trip from University of Hyderabad to Secunderabad Junction on August 9 in the morning. I used an Uber auto booked through the Uber app for the trip.

I was asked to pay ₹325.92 for the trip for which I chose the online payment through my Paytm wallet. I had paid the amount as the trip started.

But, after the driver dropped me at the destination, he was hellbent on taking the amount in cash. Even though I told him and showed him that I have paid through online mode, he wasn't letting me go. He said that all I would have to do is to raise this issue in the app. They can confirm it with him by calling him and that he'd inform them that the payment has been made in cash. And then the online payment would be refunded within 10-15 minutes.

I had to catch my train so I had to pay him the same amount in cash, which included ₹326 for the trip and ₹24 extra as a tip which he wanted because of the luggage (it should be noted, I had a duffle bag, a trolley, and a laptop backpack).

When I tried reaching the Uber customer care service, I wasn't offered the service on call. Instead, an automated chat assistance was offered which did not address my complaint properly. And they are saying the cannot refund my amount. They did not even try to contact the driver, confirm the cash payment, and refund me the amount from the online payment.

For a trip of, ₹325.92, I had to pay ₹675.92. This amount may seem little but that was more than half the cash I had kept with me for my train journey. I am attaching the receipt of the online payment I had made in the beginning of the trip.

I took a trip from University of Hyderabad to Secunderabad Junction on August 9 in the morning. I used an Uber auto booked through the Uber app for the trip.

I was asked to pay ₹325.92 for the trip for which I chose the online payment through my Paytm wallet. I had paid the amount as the trip started.

But, after the driver dropped me at the destination, he was hellbent on taking the amount in cash. Even though I told him and showed him that I have paid through online mode, he wasn't letting me go. He said that all I would have to do is to raise this issue in the app. They can confirm it with him by calling him and that he'd inform them that the payment has been made in cash. And then the online payment would be refunded within 10-15 minutes.

I had to catch my train so I had to pay him the same amount in cash, which included ₹326 for the trip and ₹24 extra as a tip which he wanted because of the luggage (it should be noted, I had a duffle bag, a trolley, and a laptop backpack).

When I tried to reach the Uber custom care service, I wasn't offered the service on call. Instead, an automated chat assistance was offered which did not address my complaint properly. And they are saying the cannot refund my amount. They did not even try to contact the driver, confirm the cash payment, and refund me the amount from the online payment.

For a trip of, ₹325.92, I had to pay ₹675.92. This amount may seem little but that was more than half the cash I had kept with me for my train journey. I am attaching the receipt of the online payment I had made in the beginning of the trip.

These days the fare are so costly that at the start of the ride it shows a discount amount and at the end of the ride we have to pay the full amount. The local auto meter shows much less than the uber rides and is affordable.

ON 3 August 2022, I booked a cab from ambience mall Gurgaon to sector 56 Gurgaon at about 19:55. Uber app showed that cab would be coming in 4 minutes. While I was still waiting for the cab to arrive, Uber app started indicating that I was heading towards my destination. This happened when I was still waiting for the cab to arrive at the pickup point. Since I couldn't book another ride on the app for destination on my mobile, I booked an Uber ride from my wife mobile for the same destination from the same pickup point at 20:08 with driver Salud. Uber is asking me to pay for the trip which I have not taken. This amount should be removed from my pending amount.
Thanks