Uber India Complaints & Reviews

On 16th September I booked a ride and paid the fare amount in Cash to the Driver immediately after the Trip ended. It was a cash trip also. But the entire fare is showing unpaid in Uber App.
Complained the same to Uber Help, but without solving the issue they are asking me to pay the fare once again. When I asked them in what basis they are asking me to pay the fare again, instead of asking the driver about the fact and close the issue immediately, they stop responding. Repeatedly asking me to pay the fare, which is completely unfair.

Sir iam a uner driver ola and rapido is giving 12-13 rupees y the uber is giving low price please try to solve this issue sir

I have been customer o[censored]ber past couple of years, however currently I am facing an issue that uber drivers ask for unnecessary charges. Yesterday I booked a cab and cost was 1485rs something but driver asked 2000rs for dropping me to the destination. This wasnt first time issue it has happened almost regularly past few months.

On 07/07/2022, I booked uber cab amounting INR 240/-. After trip completion amount got increased to INR 416.15/- without any reason(such as longer route taken or traffic). I raised the same in inapp support on that they accepted that it is due to some technical problem and their team will revert back with a solution. That day onwards, no one contacted and no is responding in uber support.

I raised the same on tweeter uberindia support, they replied once to ask my concern then stopped replying there too.

Now they have removed all my raised questions from app messages too. Luckily I have already taken all the ss to show the consumer complaint that how uber is taking our hard work earned money just like that and uber not even considering this important issue to be taken care off

Please resolve this issue and make Uber India to return my amount .

who is responsible for this much of waste of time and energy of customers . Why uber is not following regulations?

My father did booking on 4th SEP 2022 for Rs 340.46/- but driver did never came and ride did not happened. When he tried to contact Uber Team through APP they claimed ride had happened. However, my account is clearly showing adding money from Paytm wallet to UBER wallet and money deduction from Uber wallet also ride is showing cancelled. But still Uber team is not resolving it.

Also this company is working in India without having any contact option like mail or toll free service there is no avenue where we as a consumer can go for grievance resolution how come that even possible.
I am filing this complaint on behalf of my father.
Name: Sunder Singh Bisht
MOB:[protected]

Hi Uber Team,

I am trying to download invoice copies for each ride because I need to submit to my office to claim the amount, but this time I am not able to download Single Invoice Copy For Each Ride. It's downloading a zip file where I have 2 invoice copies for the same ride, I have tried to get a receipt voucher but in the receipt voucher my name does not appear (Booking by).

Previously have single invoice...

I was at the Kolkata airport and booked a Uber cab for pickup. The driver cancelled the trip and did not come. I had to arrange another transport. Now I see that the cancellation fee has been showing up whenever I log in. Why should the rider pay for driver cancelling the trip? This is fully unacceptable. Please remove the cancellation fee until then I wont take any Uber ride.

I have asked for driver to pause for a moment tp collect urgent reports for hospital, which is on the way and near to home. when i went collect reports, in a minute driver ended the trip and ran away.
so i had to take Ola for remaining trip.
and now uber charging me amount for the trip.

On 7th Sept, My car had an accident with an uber driver driving a white maruti swift dzire with licence plate KA41C3787

While it was not my fault- the driver blocked my car and did not let me leave till he extorted INR 2000 from me.

I would request you to blacklist this driver immediately and if possible reimburse me for damages.

I am available on [protected] or [protected]@gmail.com

I booked ride 3 days in advance with uber on1st sept 22.As usual i got a message that the ride is on time followed by driver details and pin number.i was waiting for the cab, i received a call from the driver refusing to come.i was in a hurry to catch train, i booked a cab from Ola and luckily i reached my destination on time.But on the way i got a call after about 20 minutes from another driver o[censored]ber saying he has come to pick me up.i informed about the earlier driver refusing to come and i left to my destination as i was in a hurry and no informaton of arriving another cab.Afterwards i received a bill of rs 90 for cancellation.In fact the ride was cancelled by uber itself.I became upset about such behavior and i uninstalled the app from my mobile which only i could do.

If the driver cancles the ride you wont pay back and if driver is delaying the ride when im waiting on location if I cancled you ppl charge as cancelation fee. Why dont ubar pay us for their driver fault.

I booked a trip on uber on 05.09.2022. the estimated cost was 244.18 but at destination it showed 257. The route was the same and no diversions. Surprisingly when I am checking the old trips the cash paid is the same 244.18. This is cheating the customer. I have enquired with my friends and family they also have faced similar issue. This looting shud be stopped.
My phone number [protected]

On 4th of September 22 I booked an uber ride for my mother who is a senior citizen to Uttarpara from behala. Upon reaching the destination even though the driver completed the ride but the fare that she was suppose to pay was not reflecting neither in the driver's phone nor in mine, neither I received a trip receipt in the email while waiting. My mother waited in the car for more than 15 mins then the driver suggested she pay him the estimated amount that was shown to when she boarded the cab. We paid Rs 715 in cash to the driver.
I had an uber cash refund of Rs 442 which was supposed to be adjusted in this trip and only the balance was supposed to be paid. So technicaly I was suppose to pay around 273 only for this trip but ended up paying 715 in cash to the driver.
This was done as the driver was getting impatient and also my mother was waiting for long so we decided to pay the driver the cash amount as he was demanding. This was purely done to avoid any further harrasment and the driver also suggested we can raise it with Uber later. There was no way we could contact uber during that waiting time, the driver mentioned he can also not connect with uber.
Later after de-boarding the cab and when the driver left I received the email of the trip receipt. Where i saw my uber cash was adjusted in this trip.
So i then and there raised the issue to the uber customer care where even I requested for a call back so that the issue can be resolved.
However continuously from the uber support team I was told that cannot be arranged. After repeated complaints they refunded me Rs 150 only with an email i was suppose to as per display and also in non cash method. IN THIS TRIP I HAVE BEEN CHARGED RS 1157 ( 715 PAID IN CASH ALSO MY UBER BALANCE OF 442 WAS DEDUCTED) AND ONLY A REFUND OF 150 WAS DONE.
THIS IS HIGHLY UNETHICAL WAY O[censored]BER charging money. I NEED THE ENTIRE 442 THAT WAS DEBITED FROM MY UBER CASH RETURNED AS 715 WAS ALREADY PAID TO DRIVER IN cash for this trip.
Also there is the additional harrassment of my mother waiting unnecessarly for 15-20 mins after reaching location and I faced dealing with the CS o[censored]ber. PLEASE DONOT EXPECT A SENIOR CITIZEN TO BE TECH SAVVY and pay via electronic medium.

Recently my friend booked an Uber moto to deliver her cake at my place. When the driver arrived with the cake at my place he changed extra amount. As the amount wasn't visible on my phone as I didn't booked but she send me a screenshot of that it was 80 and the man charged me 100 and also he was very very I'll mannered. Having a ride with this kind of a driver is really not safe. He even asked all my money saying that he will bring me change from a store near by I refused to that. He lied to me about the money that was actually showed and charged me more.
I want to share his number so that you can take and action against him.
[protected]

I booked uber one month ago and tried to pay from wallet ..but due to insufficient amount payment failed and i paid to driver with cash now i added money to wallet and it got deducted without my permission what is this ..this is how uber is taking money from people. Very disappointed with Uber it was my first time booking a uber and surely it was the last trip.
I want my money back .

I have taken an uber ride and paid the driver an amount of Rs 108. But it showing unpaid in the uber app.

Driver had cancelled his trip and asked me to pay the same amount. I paid him 190.nowit show as pending outstanding of 15.80 as cancellation fee. Can someone call me back on [protected].

Unable to get in touch with customer service by any mode of channel and hence writing to u, hoping to receive a call back ASAP.

THANKS...

On 13/4/2021, i took an uber ride for whic i have paid the payment to the uber driver Gonesh Gour in cash as it was a cash ride. But the uber is still showing the ride unpaid.
And on asking to resolve the issue they are replying that it is older than 30 days so they cant do fare adjustment.
Whereas they can ask the customer to do fare adjustment for the trip which is older than 30 days.
The issue is between the uber driver and the company, Kindly look into the matter.

I booked a UBER Auto in the morning from C-15, SAF village, Koyambedu, chennai to go to Vadapalani Murugan temple with wife.One Auto was responded after few trials. He asked us to join him at half kilometer away and did not come to the place where we booked. After a little argument he didn't pick up us and cancelled the trip and it is baffled that the uber people showed that I have to pay Rupees 22/-. How can I be charged without my fault and for the deficit service from the driver?
This is the unscrupulous activity noticed from the side o[censored]ber. The management has to rexpond to it as it is added in the present trip.

I had booked an auto on 28-Aug-22. Driver informed he will be coming in 10min even I guided him as he was facing difficulties however the location mentioned was very clear and chrisp. We were hoping that driver will reach in 2 mins but after waiting for 25minutes driver cancelled the ride and i was charged with fees of 10rs ...i failed to understand why and how. Really need resolution on this or else will have to take action