Uber India Complaints & Reviews

I booked UBER Taxi on 11-11-22 evening for 6 am on 12-11-22 for going from Moti Nagar to Delhi Airport. I sent my address through sms to the driver on 12-11-22 morning. However, immediately thereafter the trip cancelled without my instruction and cancellation charges of Rs. 273 were imposed. I had to pay Rs. 273 before booking of another uber taxi. I paid Rs. 410 for the second taxi. As such Rs. 273 may be refunded to my credit card through which I paid since cancellation was not done by me.

Auto and cab drivers are asking additional amount of 30-40₹ to come for a pick up claiming uber commission is increased, petrol and gas rate increased .
If we deny they cancel the ride or speak rudely.
Can uber take actions on these drivers

Uber Complaint: Pertaining to Ride in Delhi on
Friday, August 19, 2022 at 2:22:23 PM · Uber Go

16 November 2022

Dear Ms Mansi Chadha,
This is further to the conversation in trailing mail about the reversal of double payment due 'cash paid for online payment mode selection'. Uber customer support department response in this regard is still awaited. Also refer to the attached screenshot of the conversation on the subject transaction since 19 Aug 2022.
Expecting a quick revert with definite action.
Regards,
Ketan Makhania
# [protected]
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On Sun, Oct 16, 2022, 06:19 Ketan Makhania wrote:
Your response awaited, please. Also kindly escalate mater for early resolution and advise the TICKET NO. for this open action item.
Rgds
Ketan

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Once again requesting Uber to expeditiously resolve the issue.
Sincerely,
KETAN MAKHANIA

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Hi Ketan,
Thank you for writing back to us.
We’ve reviewed the trip details and see that the trip you’re referring to is older than 30 days. Hence, we’re unable to make any adjustments to it.
Drivers typically receive payments within a week of completing a trip and we need to establish clear and consistent expectations for fare adjustments.
For any trip fare adjustments, please let us know within 30 days and we will review the ride for any adjustments.
Thank you for your patience and understanding.
Sent by Laveti P. on Monday, October 10, 2022 at 9:15:20 AM

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09 October

Hi Madugula C,
Unacceptable, since I received the invoice / payment receipt post settlement with the driver. Meaning that Uber was aware that payment was received. In that case online notification saying "balance outstanding" itself is questionable.
Instead of resolving software glitch causing erroneous notification, Uber asked me to clear the outstanding balance assuring the amount will be credited to my account, which I did. And now you are arguing that it is a 'time barred' transaction.
Be realistic when you take a position and then honour your word. Any further denials will compel me to take avoidable legal recourse, and I too don't want to go down that path.
Kindly escalate the matter and ask you manager to speak to me on below number.

Sincerely,
Ketan Makhania
Wg Cdr (Retd)

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Hi Ketan,
Thank you for writing back again.
As mentioned earlier, We’ve reviewed the trip details and see that the trip you’re referring to is older than 30 days. Hence, we’re unable to make any adjustments to it.
Drivers typically receive payments within a week of completing a trip and we need to establish clear and consistent expectations for fare adjustments.
For any trip fare adjustments, please let us know within 30 days and we will review the ride for any adjustments.
We appreciate you bringing this to our attention.
Sent by madugula c. on Sunday, October 9, 2022 at 8:44:05 AM

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02 October 7pm

Hi Joshna,
Your response is unacceptable. As I said before refund is due to me. If you cannot process kindly escalate the matter and have your manager contact me on below number.
Rgds
Ketan

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Hi Ketan,
Thank you for writing back to us.
We’ve reviewed the trip details and see that the trip you’re referring to is older than 30 days. Hence, we’re unable to make any adjustments to it.
Drivers typically receive payments within a week of completing a trip and we need to establish clear and consistent expectations for fare adjustments.
For any trip fare adjustments, please let us know within 30 days and we will review the ride for any adjustments.
Thank you for your patience and understanding.
Sent by Joshna B. on Sunday, October 2, 2022 at 7:11:38 AM

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02 October 2pm

Hi Viyappu,
Despite duplicate payment, which you also agreed to, and as per your advice I cleaned the outstanding balance of Rs 361/-. Kindly check history. And now you are saying that the amount can't be adjusted. This is ridiculous and unacceptable.
Request you to escalate the matter and revert back as soon as possible.
Regards,
Ketan Makhania,
Wg Cdr (Retd)

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Hi Ketan,
We’ve reviewed the details of the trip you mentioned and it appears that the trip was taken on August 19, 2022 2:22 PM. Since the trip is older than 30 days, we’re unable to make any adjustments.
As a useful tip, if you feel that a trip needs to be reviewed, please contact us within 30 days and we’ll be happy to take a closer look.
We appreciate your understanding.
Sent by Viyyapu P. on Saturday, October 1, 2022 at 5:59:33 AM

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26 September
As advised, I have cleared the outstanding balance ₹361.00
When and how this amount will be credited back into my account!!?

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Hi Ketan,
Thank you for writing back to us.
We’re sorry to hear about the difficulty with this trip.
We understand your concern and upon reviewing we have observed that the trip fare has already been adjusted.
If you have selected an online mode of payment, we request you to clear the outstanding balance. In case you’ve already made the payment, the difference amount should reflect in your original payment method within 1-3 business days.
If the selected mode of payment is cash, the difference amount will be refunded to your Uber account in the form o[censored]ber Credits. These credits are applied automatically on your upcoming trips.
We appreciate your understanding in this regard.
Sent by Uber on Monday, September 26, 2022 at 3:03:26 PM

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Dear Sir,

Reg the trip on November 12th, my driver was charged twice. When I try to reach him, he is not responding to my calls intentionally. Please help me in this regard.

Driver Details:
His name is Abuthahir
Cell [protected]

Regards,
Balai
Cell[protected]

I booked a ride from Palava, Dombivli to Kumbharkhan Pada Dombivli on 13th November, 2022 at 11.35 PM.
Rider name-Munnalal

The Driver asked to pay in Cash as it was his boney time or else he would cancel the ride. He did not even have google pay.
So I agreed, but the payment mode was not changed.

After the ride ended, I paid him Rs. 216 in cash but it is still showing payment pending on my uber account. And thus I am unable to book another ride without clearing this amount.

I even raised a complaint from the app but un vain. I am not even able to find a customer care number.

Kindly resolve the same as early as possible.

My name is tanvi.
Auto no - UP 14E T 6057.
Auto driver name was sunil kumar
I booked an auto from uber from sector 122, noida to sector 52 metro station.
He forcefully dropped me at sector 51 metor station(wrong location) and he also took my picture unkowingly.

Today 13 November 2022 at 6:46 pm I Booked an Uber ride and Cancelled the ride because Driver named 'Mohan' refused the Cash payment in phone call . But It was not Charged any money,
Though it was Not charged Any Money, the Driver Asked me to pay 20Rs and did not leave me to go anywhere and act rudely with me. And get 20Rs from me and also Scold me and Charged 20Rs.
I paid Extra 20Rs Cash as it is Charged 0Rs
I was so dissapointed by this Behaviour of this Uber driver. And Request you to get me refund of 20Rs.

I had made a ride on 15 August 2022 from my friends place to my residence, and the trip got over at 6.29 PM. I paid the driver Rs. 695 for the trip.

After few days when I opened my Uber app to take a new ride, it showed that the said trip's amount is outstanding & I need to pay the amount to proceed further.

I had not opted for any online payment & have chosen for COD.

This is not the first time I am facing this issue. I had faced similar issue in March month of this year.

Kindly note that this is highly inconvenient for me as even after making the payment by cash. I am not being allowed to take further rides stating that I need to make payment.

It keeps blocking my travel each time but reminding me to pay.

The trip payment still stands outstanding and this needs correction for me to avail your service.

Not Happy with Uber ride and there GPS system while booking I had got Powai Saki naka route going towards T2 International from Mulund, but the driver is taking thru Asalfa Ghatkopar Bandra Kurla road which is time consuming...surprised to know about uber GPS why it is not catching and following route which is booked on confirmation...Not Happy at all.

Why Uber Driver doesn't listen to customer request for following route. Uber you will have to do something that Driver should follow and to be flexible to go as per customers requested route also.

I would like to draw an attention of the group of drivers operating in Ahmedabad. When we book a ride from app, they come at our pickup location and first they ask to pay cash (if I have selected online payment then they force to pay cash and if we are not agreeing then they say we are canceling the ride). Another issue I have faced recently (yesterday only 07/11/2022) they insist us to cancel the ride from the app and they will drop us the location we selected (so that Uber cannot deduct commission and they get full amount). There are certain serious concerns which Uber needs to take care like when Driver cancels the ride, they should investigate why it got cancelled? Or put some cancellation restriction like they can cancel only 3 rides in a month otherwise their account will be suspended for next 15 days or 1 month like that...

Dear uber team,

Name- Rahul
Mobile no- [protected]

I did uber trip on 08 oct 22 from delhi cantt to time residency gurgaon.

The total amount due on completion of trip was Approx Rs 993.
I paid Rs 1000 in cash to the driver clearing all the dues before leaving the cab.

Couple of days later when I was booking another uber trip, I was shocked to discover that some rs 293 or so was still showing due.

I tried to contact uber but there isn't a contact number for the same.
Neither the app had an option to report such an issue.

I am a senior govt. Officer with high level of integrity.

Pls resolve the issue at the earliest other wise I would loose faith in the Uber.

Also, it points to a big loophole in the system which can be misused by corrupt fraudulent drivers.

Pls provide a helpline in the India to improve on the satisfaction level of customers.

Looking forward to a positive resolution.
Otherwise I will not be able to continue with uber and deactivate my account.

Note: pls acknowledge action and receipt.
Regards

Wg Cdr Rahul Dev Singh
[protected]

Yesterday, i booked a auto at seasons mall (Pune) .The vehicle that came had different number plate than what was showing in my phone app. The driver did not even entered the pin and the trip started. Driver took a different route and surprisingly dropped me at the perfect location. Who was this auto ? how could he got my number ? he should not have my trip details. This is a serious safety concern for me.

The driver didn't end the trip until i notified him, i was charged the amount till the time he end the trip.

Pathetic o[censored]ber Taxi Services in India.

I have used more 50 times in few months. Taxi services are terrible and worst compared any part of the world.

Not sure, How this company exist in India even after such services.

Seems regulatory authority have kept eye shut on such horrible companies and let them operate from India.

I Paid rs 400 to the Uber Driver because he forced us to Pay in Cash after the trip ended. Now Uber is asking me again to Pay 400 in the APP to book further rides. This is Highly unethical, Uber will have driver details they can check with him on this. But forcing the customer to pay twice is not correct

Driver cancelled the trip after taking the OTP by saying he has to goto to Hospital, why should I pay if drivers cancels the trip oh his will.

Trip date: 3rd Nov 2022

Yesterday i was travelling in uber auto, at start of trip the fare was 68 rs and at end it was 96 rs so i raised a compliant

Request to refund the extra amount

Trip Started on 10/10/2022 09:11 Trip Amount 181

Number with which the uber has been associated [protected]

Even though paid cash for cash trip still showing unpaid.

With Common Sense you please tell me how come the driver will leave the customer without taking the payment.

I had today morning trip in Bangalore the amount 563.40 which I need to pay but due auto payment it got deducted from my Amazon pay account without knowing this I have also paid same amount 563 to driver through Google pay. Later I saw that it happened two times but I requested Uber to refund they refunded just 300 instead of 563.4 rupees. I have attached related trip details for further information.

This happened with me too. I took an uber auto ride on 30th October, 2022 and the amount was Rs 146. The driver asked me to pay on his UPI saying that it's the same thing to pay on app or to him. He said that on his end it is reflecting Rs125 so demanded that amount. I paid him the amount and now it is showing outstanding payment on my app. This is a pathetic experience. I won't clear the outstanding amount until and unless you return my money or make the adjustment.