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Uber India Complaints & Reviews

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Updated: Feb 23, 2026

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Bad 😕 It seems that Uber India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: Pune, Maharashtra, 412207

Website: Uber car rental

I booked uber pool for 2 person's on 8th jan 2018 trip fare =499.51, tolls feuls & surcharges =31.50. Total bill = 531.01 as per receipt but driver asked me bill of rs 718.67 and i paid him total of rs 720 as he was not having rs2 change.in this regard i mailed uber after 3 days stating my issue and uber representative refunded me rs31.50 instead of rs 187.88 and said that rs 187.8 will be credit in my uber account as credits and it will automatically get applied in my next uber ride. I have taken my other uber pool ride on 12th feb 2018, in that ride i suppose to pay rs 79.35.in this ride only rs 31.5 get applied from my credit then i came to know that they refunded me rs 31.50 instead of rs 187.88
I mailed them many times they are saying that they can make changes in 30 days older ride.
As mistake is from their end (Representative) why should i bear the loss. They are wisely looting innocent customers money using this type of cheapness techniques.
So please help with this and also teach them a good lesson so that they never try to loot customers.
Pls find attached images for reference.
Thanks

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Address: Hyderabad, Andhra Pradesh, 500024

I paid rs.65 to my uber driver for non cash trip. I submit the issue to uber customer care. But they people are giving diplomatic answer. I asked them atleast give the driver phone number. But they didnt provide the driver's phone number. I gave my drivers name also.in this way uber cheated me. So could you please solve this problem. Even if they provide me mallesh phone number. I. E my driver name.

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Address: Thane, Maharashtra, 400615

Yesterday night i booked a uber cab and selected card option for the payment. However after completion of trip, the driver told that it’s a cash trip and i have to pay him rs. 350 in cash. He insisted me too much & collected the amount in cash from me. While now i am going to book another ride, the app is prompting me to clear an o/s of rs 465 against yesterday’s ride. It’s absolutely unprofessional & shocking that a uber driver dupes its customer in such a manner at 1am at night. I want refund of this amount (Rs. 350) immediately and also kindly share mobile no. Of the driver who gave me the lift.

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I took a cab this week and i was about to rate the driver after the completion of my ride. The ride was ok but i was astonished to see that my driver's profile has the ask me about field filled up as 'call girls and pubs'. Screenshot of the profile attached herewith. I am not sure how women in the city should feel about while taking rides with such drivers. Also uber nearly cleaned up the concern that was raised by getting the driver's profile changed and closing off the issue. Pimping is a criminal offence as far as i am aware of and this kind of an advertisement for the same through a firm like uber is completely unacceptable. How safe women a actually are whole riding with uber?

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Address: Thane, Maharashtra, 400601

Website: uber.com

Dear sir,

I have trying to send mails from my registered email: [protected]@gmail.com, but am unable to post any of my mails, as each time i try to post a mail, i receive an automated mail from you stating please note that your message has not been received by our support team.

Uber has intentionally blocked my mail access.

Cyril [protected]

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Address: 560072

Website: Not availablerago

On 14.02.2018 i booked uber taxi from airport to my residence. Total amount of the bill was rs 877/- when i reached my destination the driver of the taxi demanded rs 125/- extra saying the bill does not include toll. As it was night i did not argue with the driver. When i saw the actual bill received by email i found that the bill already included the toll. I wrote to uber to refund the excess amount collected, there was no favourable reply from uber, hence i
Suspect uber has hand in glove with the drives of their company and are cheating customers.

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Address: New Delhi, Delhi

I want my uber account to be unblocked. Hi,
I would like to say that i want you to please unblock my account as i am facing a lot of trouble as i am working i need to go to gurgaon to my office and as you know it is very difficult to commute my metro so i prefer to use cab instead of metro as it is convinnent rather than metro. So it is really difficult for me to go in metro since you have blocked my account due to violation of ola terms i also understand your concern but please understand my problem also. Kindly help me out to solve this problem as i am facing a lot of trouble. So please help me out to solve it and please solve it as soon as possible. Please try your level best to solve within 1-2 days time period.
Your help and your cooperation will be really helpful. I hope you will understand my problem and my concern. I will make sure that i will further use the application very carefully and try not to violate the terms.
Will keep in mind.
Thanks
Regards

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Address: New Delhi, Delhi, 110078

I booked an uber on 2 feb from dwarka to gurgaon and chose to pay via debit card, so the payment wasn't immediately made. I had to book another cab on 14 feb, and i authorised the payment of the previous trip, which was rs. 205, via debit card. However, i still could not book a cab, it kept asking me to authorise payment. I had to go somewhere urgently so i decided to pay again to the next driver and have the issue resolved through uber support. But i notified support on 14 feb, and it's 23 feb now, but i keep getting the same automated message from support and they do nothing about resolving my issue.

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Address: Bangalore, Karnataka, 560066

Website: Uber

Hi all, I have booked a trip using UBER app and paid the amount to the driver after the trip. Later I checked the app and it was showing as I have selected card payment method so the amount is still due. I raised this with Uber and didn't get a proper response and the worst part is we cannot contact them via phone or email. Really worst response and still asking me to pay .. after that I stopped using UBER.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I am a regular user o[censored]ber. On February 20 with cab-UP16ET3437, i had booked a ride on a flat fare of Rs 89 but when the driver closed the duty the double amount of Rs 189 deducted from my linked Paytm account. I was complaining and reporting issue but no one has replied till date and even not refunded my balance amount.

The same thing was happened with me of my Feb 13 ride as well with cab-UP13A5070 and deducted extra Rs 79. They have amended my fare in their app but not refunded my money. I am struggling and regularly chasing them but no use.

I have also written to them if they are unable to support then provide me with any senior authorities email ids or contact number so that i will take with them but all my efforts in pain.

Please help to find out the solution and get my refund.

Thanks in advance.

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Address: Chennai, Tamil Nadu

Hi, on 15-2-18 i booked a cab for a drop in saravana stores chennai purasaiwalkam and my account credits have been applied for payment and when i asked driver he told its a cash payment and i paid rs 53 and i again booked a cab for return from same place to home and again credits have been applied as well as a promo code for discount of rs 50 but at the end of the trip he asked for rs 135 when i asked that i have applied credits he told me its a cash payment and even his screen also showed rs 135. So when i checked the receipt both fares have been deducted from my credits. When asked for refund from uber they are telling that i should pay the amount shown in the drivers screen and the amount paid other than that is considered as out of system and they refund. How come they can tell its out of system when i am getting a correct receipt with all the deductions driver should also get same right. When driver is not getting a correct fare details its their mistake only. I am asking for my money and not anyone else. So i kindly request you to help me to resolve this issue by getting me a refund of rs 53 for 1st trip and rs 135 for second one. Please help me.
Already i have made a complaint here i got a reply that the complaint has been forwarded to uber and even i messaged them several times they are not replying for my messages nor refunding my amount. Thank you

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Address: Pune, Maharashtra, 411014

Hello
I am a consistent travelers with uber. Today when i booked a ride which was a share ride it showed me estimated cost as 89 while at the end of the trip you guys charged me 256.33. I tried complaining on the app but there is an automated reply and no body is resolving that issue. This is a complete cheating. I am regularly use uber but if this kind of service will be provided it will be a fraud to consumers. Kindly refund the amount asap.
Registered number: [protected]

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Drop off at the wrong destination, despite my repeated protests. The driver just dint listen to me!! Faced great inconvenience. Uber customer care was equally pathetic. I was dropped off at ashoka hotel & not swabhumi the heritage hotel. The driver said he can't drop me at my destination & i had to get down there itself. He insisted that this is the correct location. But that was wrong!

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Address: Bangalore, Karnataka, 560078

Website: www.uber.com

Hello,

I just want to inform you, yesterday i booked uber, it's was showing 175, when i reached destination it's was 988, its was overcharging on my ride, driver forced me to pay amount, i paid and raised complaint, few hours later they credited my money to uber credits not into my account, which is completely not fair, want to reflect my amount into my account, not in uber uber credit..

Regards
Veeresha a

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Address: North 24 Parganas, West Bengal, 700136

I'm really very dissapointed as i was travelling from chinar park to sealdah. I was travelling with my parents and my brother was unwell and was throwing out on the way so we were bit tensed up. So when we reached station, we couldn't get time to check the receipt. So verbally asked the driver (Raj) and he charged me rs.516 instead of rs.316.
Your employees are so much unprofessional. Didn't even bother to help with luggage.
Had a worst experience ever.
Thank you uber.

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Uber has charged me unfair cancellation fee. I booked a cab, waited for 20 minutes for cab to arrive and then the driver cancells the ride. Uber charges me for the cancellation which was not cancelled by me. Every time i am approaching them using their app, they say they will credit it as uber credit. By doing so you are blocking my money with you. This is unfair practice. You do not have rights to block our money.

Pls remove the uber credit and remove the unfair incorrect cancellation fee applied on my account

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Feb 16, 2018

M. Karunakar's response I am not pay to canceletion charges, driver not responding I am so many times calls trying. I am so suffering for your end.

Driver no-[protected]

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M

M. Karunakar

from Mumbai, Maharashtra

Feb 21, 2018

Dear uber services,
Last rid Driver not responding I am so many times trying to calls, but could not respond I am so suffering for your end. I am not pay to canceletion charges. Please do the needful my request.

Driver no - [protected]

Regards
M Karunakar
Mobile.[protected]

S

Shridhar S

from Bengaluru, Karnataka

Feb 23, 2018

I would like to share one horrified incident with this driver (Register # KA 41 8463). This driver is an ### and he called twice to reach my destination and was saying his GPS is not showing properly. And again after getting into his cab he is not ready to close windows and switch on AC and forcibly he did it but has very rude behavoir. Then when I started conversing on Phone he took wrong route then I asked him to follow GPS then he says it is not showing properly.My only question if it's not working then throw this and get the correct one. He get offended with this statement and started talking rudely and he asked me to get down of his cab in b/w. I want to ask the UBER one question how are you dealing with this kind of drivers I was male it was fine if this happened to female it was an horrible situation and why are you managing these third class drivers under your entity..This was frustrating incident with the driver and above all my time and money both was wasted I think I need to take this on social media and post it everywhere I can... And also I would be more interested to know and followup what action will be taken on this third rated crap... If you find any doubt about this incident you can check all my history and also your driver GPS history for records how he managed to pick up the customer..

Look for a close followup on this bad incident and also the action taken on this driver.

And also the worst part of this the rating system followed by UBER for customer is hopeless. When a customer try to book a cab the ETA says 5 Mts But when booking confirms the finding your ride this jumps to 15mts and after 5 mts even if the cab did not move an inch from where it was and we try to cancel it adds Canclellation Fee and also down the rating of customer which does not make any sense at all and sometimes Driver cancels OR he plays smart not moving the cab so the customer cancels if he is in hurry... And also if we know rating of customer is also important for priority and the whole system of rating is hopeless how is this working...I don’t think UBER management is looking all this minute details to correct their system ASAP

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Address: 560064

I had taken a uber from whitefield in bangalore to dodaballapur road, bangalore on the 7th feb 2017 and the total fare of rs 507.48 was paid thru my credit card. However, it was not reflecting in the receipt as paid and was showing as outstanding. I tried to book a uber again recently and it was showing as outstanding to be paid first and accordingly i paid the same amount again thru my icici card registered and same has been charged to my card account on 21st january, 2018. However, still the amount is showing as outstanding in the receipt and dont know where to contact the uber for resolving the issue. Why uber does not have any constomer care number in india. I am planning to write to the government of india - transport ministry to demand customer care number to resolve such issues. Please help in resolving this issue

Please help in resolving this issue

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Yesterday 22:19 i booked a cab at the airport with suzuki swift dzire. I could not find the taxi because the driver did not understand english. I went to uber desk in site the airport was nobody there, only the agent from ola cabs. I booked an other taxi at 23: 34 and the driver after few minuted call me, please cancel the cab, i am far away from the airport. He was supposed to reach me in 7 minutes. Than i got crossed and i went to ola cabs.
I am going to pay the calcelation fees of 47.25 ruppes.
Please employ professional drivers who speak english
Florin popentiu
[protected]@imm. Dtu. Dk
[protected]

[protected]

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J

JaypalOO7

from Gurgaon, Haryana

Feb 21, 2018

I don't know why my account is showing disabled from past 2 months, I have tried to solve this problem from Uber side but ppl are not even responding to me

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Address: New Delhi, Delhi, 110009

Website: Uber

I have booked my cab it's taking too long time so driver called me n said sir where are u n where is your drop location. I told him my drop location then he said i can't come n pick you up cancel your ride.

My driver asked me to cancel my ride the uber is charging incorrect fee. If my driver asked me to cancel n in uber app i have also reported the issue that driver asked me to cancel.
I want that my cancellation fee should be removed n i should able to book cab again

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Address: New Delhi, Delhi, 110029

Website: Uber India official website

On 20 february 2018, i took a trip from gurgaon to safdarjung enclave in delhi. I paid the amount in cash to the driver amounting to rs. 614. The amount was showing as outstanding in the uber app installed in the phone. I asked the driver about the same and i was communicated that there may be some network issue and the same will be resolved soon. He also asked me to give him a 5 star rating. But till today i am getting the same message and i am not able to book a cab as it asks for the outstanding payment first before booking the cab. I tried to reach the driver on his mobile number [protected] but he is not responding back and not taking my calls.

Request you to please resolve the matter.

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