Uber India Complaints & Reviews

I have registered account at uber app with my mobile no. [protected]. Earlier i had raised an issue regarding overcharged fare. However that issue has been resolved and they have credited the overcharged fare in my uber account.

On dated 9th feb'2018 i had booked a cab, as per my understanding the fare amount for this ride should be debited from mu uber app account balance but the same has not been debited. I asked driver that i have balance in my uber app fare should be debited from this only he said ma'am you have to pay in cash only because cash payment is shown in his account and in my account also because their is no option o[censored]ber credit money in payment mode. So i had paid in cash.

After that i saw that balance is also deducted from my uber credits. I had raised a complaint at uber help but no resolution received from their end.

On 11th feb'2018 due to some technical reason my phone get reset. Now i again download uber app in my mobile but they reset my uber account and their is no balance reflecting.

The uber supporting team is not their to help me.

Infact they don't have any of their customer complaint number or any of their e mail id where the customer can complaint or raise their complaints.

The company o[censored]ber is making people fool.

Please help my in this matter. Why should i always face problem with uber with in 15 days in had face problem 3 times.

Please see the attachments of i raise my complaint on his uber help and no reply received from their side till date.

Today i booked a cab from uber. The driver didn’t respond on phone and didn’t turn up. So i cancelled the trip. And now i am charged rs 100 for the trip! There is no help tab on uber. On registering the complain on the app i am only getting “we have received your complain and will get back to you soon” but there is no complain id provided. How to get my money back?

Hi,

I was charged 276 rs for barely 3 kms and that too in uberpool.
While booking the cab, the price shown was 80 rs but when the bill got generated it shows 276 rs which is higher than the actual fare.

When i complaint regarding the same through the uber app, but they have not responded till now.

This is against the uber policy as they say pay what you see.

Yesterday i was at hotel atithi guwahati assam being dropped by an uber. At around 10:25 pm i booked an uber for my return. The driver asked me to cancel my trip as he was far away. Same was the statement of drivers in my simultaneous bookings. The drivers asked me to cancel trips as they were far away. Left with no option i had to come home with an auto.

Dear #uberindia cab driver premkumar, the owner/driver of the maruti suzuki swift desire mh 04 gd 8308 picked me and my family around 11. 30 a. M. The scheduled trip showed a particular way on the map my family wasn't comfortable following. All we needed was the change of route according to our convenience and we were even ready to pay if any extra charges would follow our choice of route. However, the cabbie in refrence was adamant to follow the map. This lead to a heavy argument and we even sought the help of a local police emplyoee. The cabbie was ready to go to the poilce station but not ready to follow our instructions. Now, here is the question : as customers, paying for a service do we not have the right to choose what way our cab drives?

I request uber india to formulate a better sructure to resolve our greviences so that we at least get the service we are paying for and the drivers do not take our energy, time and money for granted.

As a customer, i demand a strict action to be taken against the said driver.

Hoping to find a solution,
A grieved customer.

I booked 2 cabs which were directly cancelled by drivers without any of information we were waiting at destination since long time n my father who is a patient has fractured leg waiting for cab 1st cab he wasn’t responding to calls n he himself decided to cancel the cab which was so rude he dint even keep the courtesy to inform us. We that ok it’s cancelled we booked other cab after waiting 20 minutes
2nd cab driver he was such a # n rude he couldn’t come to the exact location, he was asking us to walk there. We refused him then he said ok then you don’t come i am cancelling your ride n cuz of this person we are charged penalty of cancellation of ride
1st driver: shrinivasa tata indigo ts10ua7376
2nd driver: nasir toyota etios ts08ud5867
I want you to take a severe action against these kind of drivers

I booked a cab on feb 7th, after ride completion paid them through online. Next day when i tried to book it was showing outstanding payment. It was urgent, so u paid again, but it was still showing outstanding payment. Remember i already paid twice for the same trip and it's still keep on asking to pay more. When i lodged a complaint no one cared for few days. Fortunately someone replied saying they are checking. They have same template useless reply format for any query. They won't even understand. After few days of struggle, they canceled outstanding payment, when asked for refund for which i paid twice, they are simply closing the ticket and giving same template reply. Please lodge a complaint against uber. This happened earlier also with my cousin. It was too inconvenient for me spending all my time on uber all these days. Kindly help and advice

In dec 2016 we booked uber cab from mullur to yemlur. That driver kept calling us saying he is in ambedkarnagar, unable to locate us and cancelled the trip, the charges of rs.50 were put on us. We waited for half hour, then took an auto and came back. Now i took a ride on[protected] from yemlur main road to new horizon college, orr, marthahalli opting for pooling. The charges were rs.39 and this old rs.50 added to that, the driver anand collected from me rs.89. Why should we pay this rs.50 extra when we didnt cancel the ride last year and the driver cancelled on his own. So i request u to refund the excess rs.50 collected and adjust against my future rides with uber.

Hi team,

this is disgusting how driver make fool of their customers. On Saturday I travelled from Delhi Airport to Shahdara in the night around 12 . My friend booked Uber for me and selected paytm option. When driver dropped me to the my destination, he said that his paytm is not showing amount paid and he would want cash of 700 rs. After lot of arguments with him, I had to pay cash to him as his Paytm wasn't working. Later there was same amount deduction from my friend paytm. When I am calling the driver and asking for refund. He has scolded me and saying very bad words, He said "Jo karna h karo I will not pay you money back". I raised complaint to Uber and they are just saying to me that we will not refund as you have paid cash and also not taking any action against driver. Please stop using UBER. If you will not respond. I will post this in social media and raise case in consumer forum for sure.

I had used the uber service on 10.02.2018 from jakkasandra extn, koramangala i block to amc campus, bannerghatta road, wherein you had charged an amount of rs. 624/- stating that it includes the last balance of rs. 150/-. The driver mr shankar was very polite & a good driver. I was rigid to pay since i have not used that service. It is not correct on uber, that simply tortured the customer wherein i was late to the function due to your messy co-ordination. Please do not torture the customer's like this and also don't deduct from the driver.in fact i paid more than what i was suppose to pay. Please give an explanation is this is the way uber is treating a long standing customer where we are always using your service?

This is to inform and bring to your notice that undersigned had taken a Uber ride as per below details. Undersigned was charged double for that trip. It was scheduled to be a payment from payTM account but since the driver didn’t received it through payTM had asked for cash payment. Due to lack of time since i had to catch a train to Gujrat i had made cash payment. Bill accounted was Rs. 523 and due to non availability of change with driver i paid him Rs. 540 in cash. After some time i noticed that Rs. 523 was also deducted from my wallet. Since then i have tried calling Mr. Devender(Driver) but he is not picking my call.

I tried raising the issue with Uber help 3-4 times but still there is no response. Undersigned is a regular customer o[censored]ber. Request you to please return the amount of Rs. 540 to my wallet.

Attached is receipt for the trip generated through Uber App for your reference.


TRIP DETAILS:
1. FROM/TO: Subahash Nagar, Shah Park, New Delhi-110027 / Nizamuddin railway station
2. DATE & TIME: 06.02.2018; 09:14 AM
3. DRIVER NAME & NO. : Mr. Devender ; Mob: [protected]
4. VEHICLE: White Swift Dezire

Hope for an early resolution to the problem.

I also complain in uber help 3 times but no reply has been received from them. Even service provider doent have any helpline no. and grievience cell/email for customers.

Regards,
Rohit Grover(Mob: [protected])
Email Id: [protected]@gmail.com

I booked uber cab and the charges at that time were showing 900-1200 rs, i took the ride and confirmed the price from driver as well he said it would be around 1000 rs and not more than that. When i reached to my destination the final charges were 2596 rs which is not slight higher but rather exorbitant amount that is taken by me. I am highly disappointed with such tactics that is used by these cab services who take advantage of customers and scandalize them. It would have acceptable had there been too much traffic but this was not the case either, for why they have charged me 2600 is not understandable. A justified amount is not a problem but when your app itself is showing that the amount will be this much how could you charge so arbitrarily.

Dear sir/madam,
My ride started from the "bangalore metro swami vivekanda stop" to "garudarcharpalya" which constitutes about 8kms in distance, but in uber pool it took 16 kms of travel.

They, uber in the name of pool, are taking customers on a blind ride, because customer doesn't know where is he headed and how many kilometre they have to travel in extra. This is a problem for everyone including the ladies and children aswell. The situation maybe dangerous if this is at night. The customer cannot even get out of the cab or cancel the ride, and there won't be any safety assured in this kind o[censored]ber pool system

There is no customer care for the grievance to be answered. The whole thing is all system updated they say. If this is the condition then, i think this is a security lapse for all the citizens of india.

The customer should know the direction o[censored]ber pool if taken, and the choice should be left to travel whether they are interested to travel in the particular direction.

Hope the grievance is taken seriously before any untoward incident happens.

Hello uber team,

I’m rejina from egipura, we booked a uber cab on 10/02/2018 from egipura (6:23pm)  indian campus crusade for christ, kacharakanahalli, (7:01pm). Please refer attachment of the booking details.

Issued on behalf of thimmarayappa m
License plate: ka04d7373
Driver name is raju as per true caller. Name appearing in the account is ramesh.

When we got down, my husband placed his mobile on the front sea slab near mirror, to take his purse to pay the driver.
He missed to take his mobile samsung j7. Within 5 minutes i called my husband’s number.
It was switched off. We could not contact him directly because the number was routing to uber office & somehow we were not able to contact the customer care. Later, we headed to banaswadi police station to register a compliant. Through the help service in uber app. I was able to contact the driver. He confirmed the mobile was with him. He also told he would hand it over to us by 10pm.
When we called him and asked him the reason for switching off the mobile, driver started acting really weird. The next day being sunday, when we came to uber office we learnt that it was closed on sunday. Trying to reach back to the driver, he is fooling around with us. He is telling us to come to forum, later told that the trip was cancelled, he is asking us to come to hebbal, vijaynagar and later telling us that his house is in sanjaynagar. We were ready to pay his diesel money to return to us. He is not ready to return the mobile.
Again last night, he told we would handover to uber office @ 8am. But there was no news from him. He was not ready to come to murugeshpallya office but he says he would give it @ hrbr layout uber office. He is just fooling and playing around and giving stories whenever we call him & talking rudely to us.

First of all, we wanted to the reason why the driver switched off our mobile within 5-10 minutes of getting down. What was his intention here?
May be he taught the booking was done that mobile, therefore by switching off, we would not trace our mobile back?
Secondly, any item picked should be handover to the office or the customer within the stipulated time. They can’t be fooling around a customer like this.

I wanted to know what kind of service uber is providing us here, may i know your immediate response on this? It’s already been 3 days, we have not received our mobile yet.

Regards,
Rejina

Hi,
This is regarding my trip dated 8th feb 2018. I was shown an amount of 189 while booking the cab. My pickup was the same. My drop was the same. I followed the same route as suggested by gps. I did not have any traffic also as such for which ride time charges would apply. I am trying to contact their customer support by raising the issue in their app from the past 4 days, but have received no response till date. Since it has been ongoing issue with uber, i also have screenshots of the trip, while waiting for the cab, during the trip, and when nearing the end of the trip.

Thanks,
Nimisha

Dear sir,
I am pavanakumar loni, i have forgot my device in uber cab near bayyappanahalli metro station at bangalore
Cab driver details nagaraj a with car number ka03ac2311 (Maruti suzuki swift). And switched of my device within 10 minutes, and he is not responsing.
Please provide me contact details o[censored]ber driver
Thanks and regards,
Pavanakumar[[protected]]

Dear sir/madam,

I have booked a uber cab on dated 08/02/2018 arround 06:30 pm from noida metro station to my home i. E. Upto sector 77. This was booked under pool category. The driver name is mr. Ravi.

He started the trip without reaching at my destination point. I tried to coordinate with him too many times. He left the destination without my pickup. I then called at emergency where mr. Suraj has given me a ring. I told him all the incidence. He then told me to cancel the trip and raised complaint against the driver at help section. For this trip i was charged of rs. 113 which i haven't taken and ride. After cancellation i booked the trip from same location to my home.

I made too many complaints to uber under help section. But these guys were not responding nor even taking any action against the driver. Even though they havent refunded the money till 11th feb, 2018.

Dear sir,

I am a regular customer o[censored]ber. Sometimes my trip get cancelled by your driver which you can see in my account and the same get refunded.
But my query is i cannot understand your refund calculation. For example, on 8th feb 18, i have a trip from topsia to garihat, trip amount was rs 130/-. I have cheked from other uber account the amount was coming more or less same. I had a trip credit of rs 47 (Previois calcellation refund). After the completion of the trip i found the my credit disappeared.
Hope i have made very clear. Plz resolve this within 2 working days and refund all my previous credit immediately else i will go to higher authority.

Regards
Romit sen
[protected]

On 9 feb i booked uber to go to airport and i got the confirmation that bhima shankar will come to pick me up at given time. Around that time i contacted driver and gave him instructions to come to my place however he did not come on time and i got a message from uber that due to not having drivers, the trip was cancelled. However the driver was standing in front of me and accepted to take me to airport. At the airport i paid him 75 rs. He gave no receipt. Then i get a message from uber that i have to pay 42/- rs as cancellation charges and until i pay that they will not accept my future bookings. I think this will happen only in india where cheating and fraud is so rampant. I have already reported this to uber but it seems that it is under control of wrong people. From the statistics it seems that the company may be originated in western world it's working in india is as per culture here.

Hi
My name is terence phillips and i am a regular user o[censored]ber.
On friday evening at around 5.30 i booked a uber to take me from alpine castle - sopan baug pune to fatima nagar in pune.
The driver i think his name was vilas, im not sure, he said that he is at magarpatta and that he did not think it worth his trouble to take me to my destination. He called me via phone no[protected]. And asked me to cancel my booking. I refused to cancel my booking and requested him to honour his responsibility but he refused to listen to me.
I however repeated to him that i am not going to cancell my booking and that he should decided what he wanted to do.
I waited for him for about 10 mins but received no further communication from him so i hired a rickshaw to take me to my destination.
When i was already at my destination i received a message from your company saying that since the driver had cancelled the trip i should book another trip.
I did not need to travel again so why would i book a trip.
I also got another call from phone no.[protected] from another driver infoming me that he had arrived at my residence and waiting for me.
I told him that i no longer needed a drive/uber service, but he kept saying that he is at my residence. I think his name is vilas. I told him that i could not do anything as i did not book another trip when my first driver did not arrive
I am aghast to see that you have charged me rs42.50 as cancellation charges. I am shocked because i did not cancel any trip. Your driver cancelled the trip so why should i be penalised for it
This is very unethical and unfair.
I request that you please reverse the cancellation charges and credit the same to my account at the earliest.
I am a regular user o[censored]ber and i hope and trust that u will respond in a professional and ethical manner
Regards
Terence phillips
Mob. [protected]
Email: [protected]@gmail.com