Uber India Complaints & Reviews

Uber fraud:
An uber trip from bangalore airport to snn raj serenity, yelenahalli village cost me almost twice of what uber shown me while booking.
At first it seems to be a case of driver taking longer route, taking tolls and then the final reciept includes the extra distance and the already paid tolls.
While all these are true but it's more than that where uber also cheats you along with it's driver.
So here it all started:
I booked a cab from airport to my home for my in laws using uber app on my phone. The amount shown during booking was 850 rupees, while ola was showing it around 1000 at that time.
Cab started at 3:58 pm and reached to my home at 6:06 pm that can be seen in the time of receipt generation that they provided me.
On the way to home the driver took toll charges (Around 200) from them once at airport toll gate and another at nice road. Now first of all they are not supposed to take toll charges and when i spoke to driver later he said rules have changed and now customer has to pay the toll from 1st feb. Again going to my house taking nice road is not at all imaginable while coming from airport. Just look into the map and you'll understand.
So, when the driver shown final bill of 1580 rupees on his phone i can understand this to be true but why should i pay the extra chareges if i just asked to go home while the driver has taken them to bangalore darshan instead.
Now i thought to complaint to uber for the extra distance and the toll charges as they have got these options while asking for refund in their help section.
But here is what i see that intially thought to be a technical issue but later i could understand to be uber fraud that they might be doing to many of their customer.
I had got a receipt of rs. 326 rupees that includes 164 rupees of toll charges and a drop location just before airport toll gate at 4:05 pm. The mail has come just after my family reached home at 6:06 pm and when i tracked the cab at 6 pm, it was showing to me still the destination as my home and that it is still ont he way so it's not possible that the trip had got ended by mistake at 4:05 pm.
Now i know that uber has got all the ways like checking with driver, checking their system for recipet generated for driver and customer, tracking the cab for the duration of travel, etc. To resolve the issue if it was just some technincal glitch but they seems to be for some reason not ready to look into the matter.
Any questions asked to them get you a standard response that any amount paid over the final share shown on the driver's screen is your mistake and they are not ready to accept that the driver's screen had an amount of 1580 rupees on it and hence we paid 1600 rupees. Also the driver had given us the toll receipt that would not happen if toll is not paid by customer.
Here are few questions asked to uber that they are yet to answer and that exposes their fraud:
1. If the amount shown during booking shows x amount how can you ask us to pay y, if we have not changed the route oursleves.
2. If toll charge is forced to be paid by customer, and he has got the receipt also how can you not refund the toll amount charged in bill.
3. How come the driver's screen and the final receipt sent to customer are different.
4. How come the receipt sent to the customer says trip ended at 4:05 pm when the cab reached customer's home at 6:06 and the receipt got generated at 6:06 pm.
5. For the receipt sent to customer, the bill amount of 326 includes 164 rs toll amount while the drop location is just before airport toll gate.
6. Why are you not ready to ready to investigate the issue when there are clear technical issue like trip end time and receipt generation time and cab actually reaching to the destination while the receipt suggest something else.

Drive was very rude and unhelpful. My mom was patient and i asked him to move the car inside my street but he refused saying that his car could be damaged. I requested him as my mom is a debete patient but he never should any concern and started being towards me... This is one of the bad experience i had with uber. Even ola drivers are quite helpful.!!

Hi,

I have booked a cab today from kolappakkam, porur to pergugalthur at 2:30 pm using the payment mode as card. While booking the cab it showed me an amount for rs.240 and till completing the trip it showed the same amount. But when i came to pay the bill amount it shows me as rs.459.

Also in the invoice it is showing the time and distance as 82.27 and 227.59, but the actual distance and time is 52:04 and 27.10. Please see attached.

I will be paying the cash if only you revise the invoice amount as 240. So please check and revise the invoice to pay the bill.

Regards,
Sathiya
[protected]

I reached the kochi international airport on the 19th of february 2018 at 8.25 am and booked uber immediately after coming out of the airport to go my destination at sn junction, nettoor, eranakulam. I got the confirmation from a driver named rahul, a maruti suzuki swift dezire regn no. Kl63d7181 that he is arriving in 5 minutes. But i waited for 45 minutes. He did not arrive. To add to the bad treatment i got from this man he did not pick my call inspite of my at least 10 calls.

Hi uber,

I am really get frustrated from your service and from help department. Since one week i am complaining you guys about a trip and i did not get any solution till now. Pfa the image in this mail of trip.

Issue: i booked share cab on 16/02/2018 at 6:01 pm from nda, pashan road, pune (Source) to platinum tower, wakad, pune (Destination) but your sad and bugged app take source (Nda, pashan road, pune) and destination same, that i have no idea hows it possible and it was showing a full route to of 5 km for same location. I meant seriously a hilarious and pathetic event simultaneously happen with me.

Please check your help otherwise give me i will debug that free of cost as i am not cheap like you guys.

After that the most pathetic thing is that it charged 194.18 rupees from my paytm for 5 km ride if it is 30-40 inr thats not and 194.18 rupees i meant are you serious what do you want should i clap for that or what.

I asked for help from one week from my app but you guys have only one answer sorry bla bla we can't refund. And i am saying call me to solve the issue you guys said we don't support call services as i already got lots of call from you guys but this time i have issue thats why you don't support. Great response i got from (Rajeev k., monica, balraj s.,) through help option of app pun intended as they are saying sorry from one week and no one is helping me in refund.

This is the whole issue so i want my 194.18 back in y account anyhow asap before 48 hours.

This is the cheap and ridiculous incident happened with me on which everyone in laughing on you app. At least your competitors (Ola) helped as early as possible as they don't want to loose their daily customer. As i my your daily customer so please have some curtsy now and provide me the refund asap with penalty.

Waiting for your response and refund me within 48 hours otherwise get ready for action.

Uber id: [protected]@yahoo.com

Hi in my trip of 24 feb 2018. I booked a uber at around 11:00 then driver call be and said he can not comes as it is to far and ask me to cancel. But i say i can not do that as it cuts my money every time after cancel. So i asked him to come or cancel from your end if possible. Then a second driver called after few minutes and did the same question and ask where i want to go. I said i have urgent work so please come fast he said he will come and then i see my trip got assigned to other driver so is still completing his trip. Now it reaches at 1130 so basically i tried to save time by not going via bus but if may took it at 11 i would have reach my destination at 1230 with 10 rs where i reached same destination at 1230 only but with 230 rs payment. This are one of my last trip if same this happen like this i will stop using uber

I am a regular customer o[censored]ber. But in recent past i have seen that uber is allocating taxi whose driver is already on a trip. It increases the wait time and at times going as high as 25 min.in addition the location of taxi doesn’t match with actual location due to which a number of phone call takes place. Hope this issues are resolved at the earliest.

I booked uber pool for 2 person's on 8th jan 2018 trip fare =499.51, tolls feuls & surcharges =31.50. Total bill = 531.01 as per receipt but driver asked me bill of rs 718.67 and i paid him total of rs 720 as he was not having rs2 change.in this regard i mailed uber after 3 days stating my issue and uber representative refunded me rs31.50 instead of rs 187.88 and said that rs 187.8 will be credit in my uber account as credits and it will automatically get applied in my next uber ride. I have taken my other uber pool ride on 12th feb 2018, in that ride i suppose to pay rs 79.35.in this ride only rs 31.5 get applied from my credit then i came to know that they refunded me rs 31.50 instead of rs 187.88
I mailed them many times they are saying that they can make changes in 30 days older ride.
As mistake is from their end (Representative) why should i bear the loss. They are wisely looting innocent customers money using this type of cheapness techniques.
So please help with this and also teach them a good lesson so that they never try to loot customers.
Pls find attached images for reference.
Thanks

I paid rs.65 to my uber driver for non cash trip. I submit the issue to uber customer care. But they people are giving diplomatic answer. I asked them atleast give the driver phone number. But they didnt provide the driver's phone number. I gave my drivers name also.in this way uber cheated me. So could you please solve this problem. Even if they provide me mallesh phone number. I. E my driver name.

Yesterday night i booked a uber cab and selected card option for the payment. However after completion of trip, the driver told that it’s a cash trip and i have to pay him rs. 350 in cash. He insisted me too much & collected the amount in cash from me. While now i am going to book another ride, the app is prompting me to clear an o/s of rs 465 against yesterday’s ride. It’s absolutely unprofessional & shocking that a uber driver dupes its customer in such a manner at 1am at night. I want refund of this amount (Rs. 350) immediately and also kindly share mobile no. Of the driver who gave me the lift.

I took a cab this week and i was about to rate the driver after the completion of my ride. The ride was ok but i was astonished to see that my driver's profile has the ask me about field filled up as 'call girls and pubs'. Screenshot of the profile attached herewith. I am not sure how women in the city should feel about while taking rides with such drivers. Also uber nearly cleaned up the concern that was raised by getting the driver's profile changed and closing off the issue. Pimping is a criminal offence as far as i am aware of and this kind of an advertisement for the same through a firm like uber is completely unacceptable. How safe women a actually are whole riding with uber?

Dear sir,

I have trying to send mails from my registered email: [protected]@gmail.com, but am unable to post any of my mails, as each time i try to post a mail, i receive an automated mail from you stating please note that your message has not been received by our support team.

Uber has intentionally blocked my mail access.

Cyril [protected]

On 14.02.2018 i booked uber taxi from airport to my residence. Total amount of the bill was rs 877/- when i reached my destination the driver of the taxi demanded rs 125/- extra saying the bill does not include toll. As it was night i did not argue with the driver. When i saw the actual bill received by email i found that the bill already included the toll. I wrote to uber to refund the excess amount collected, there was no favourable reply from uber, hence i
Suspect uber has hand in glove with the drives of their company and are cheating customers.

I want my uber account to be unblocked. Hi,
I would like to say that i want you to please unblock my account as i am facing a lot of trouble as i am working i need to go to gurgaon to my office and as you know it is very difficult to commute my metro so i prefer to use cab instead of metro as it is convinnent rather than metro. So it is really difficult for me to go in metro since you have blocked my account due to violation of ola terms i also understand your concern but please understand my problem also. Kindly help me out to solve this problem as i am facing a lot of trouble. So please help me out to solve it and please solve it as soon as possible. Please try your level best to solve within 1-2 days time period.
Your help and your cooperation will be really helpful. I hope you will understand my problem and my concern. I will make sure that i will further use the application very carefully and try not to violate the terms.
Will keep in mind.
Thanks
Regards

I booked an uber on 2 feb from dwarka to gurgaon and chose to pay via debit card, so the payment wasn't immediately made. I had to book another cab on 14 feb, and i authorised the payment of the previous trip, which was rs. 205, via debit card. However, i still could not book a cab, it kept asking me to authorise payment. I had to go somewhere urgently so i decided to pay again to the next driver and have the issue resolved through uber support. But i notified support on 14 feb, and it's 23 feb now, but i keep getting the same automated message from support and they do nothing about resolving my issue.

Hi all, I have booked a trip using UBER app and paid the amount to the driver after the trip. Later I checked the app and it was showing as I have selected card payment method so the amount is still due. I raised this with Uber and didn't get a proper response and the worst part is we cannot contact them via phone or email. Really worst response and still asking me to pay .. after that I stopped using UBER.

I am a regular user o[censored]ber. On February 20 with cab-UP16ET3437, i had booked a ride on a flat fare of Rs 89 but when the driver closed the duty the double amount of Rs 189 deducted from my linked Paytm account. I was complaining and reporting issue but no one has replied till date and even not refunded my balance amount.

The same thing was happened with me of my Feb 13 ride as well with cab-UP13A5070 and deducted extra Rs 79. They have amended my fare in their app but not refunded my money. I am struggling and regularly chasing them but no use.

I have also written to them if they are unable to support then provide me with any senior authorities email ids or contact number so that i will take with them but all my efforts in pain.

Please help to find out the solution and get my refund.

Thanks in advance.

Hi, on 15-2-18 i booked a cab for a drop in saravana stores chennai purasaiwalkam and my account credits have been applied for payment and when i asked driver he told its a cash payment and i paid rs 53 and i again booked a cab for return from same place to home and again credits have been applied as well as a promo code for discount of rs 50 but at the end of the trip he asked for rs 135 when i asked that i have applied credits he told me its a cash payment and even his screen also showed rs 135. So when i checked the receipt both fares have been deducted from my credits. When asked for refund from uber they are telling that i should pay the amount shown in the drivers screen and the amount paid other than that is considered as out of system and they refund. How come they can tell its out of system when i am getting a correct receipt with all the deductions driver should also get same right. When driver is not getting a correct fare details its their mistake only. I am asking for my money and not anyone else. So i kindly request you to help me to resolve this issue by getting me a refund of rs 53 for 1st trip and rs 135 for second one. Please help me.
Already i have made a complaint here i got a reply that the complaint has been forwarded to uber and even i messaged them several times they are not replying for my messages nor refunding my amount. Thank you

Hello
I am a consistent travelers with uber. Today when i booked a ride which was a share ride it showed me estimated cost as 89 while at the end of the trip you guys charged me 256.33. I tried complaining on the app but there is an automated reply and no body is resolving that issue. This is a complete cheating. I am regularly use uber but if this kind of service will be provided it will be a fraud to consumers. Kindly refund the amount asap.
Registered number: [protected]

Drop off at the wrong destination, despite my repeated protests. The driver just dint listen to me!! Faced great inconvenience. Uber customer care was equally pathetic. I was dropped off at ashoka hotel & not swabhumi the heritage hotel. The driver said he can't drop me at my destination & i had to get down there itself. He insisted that this is the correct location. But that was wrong!