Uber India Complaints & Reviews

I have booked a uber pool from ernakulam south railway station to asset urban crest mamagalam. When tried to contact driver, i got the message that number is not available. I waited for about 20 minutes and it was continuously showing that your uber is 2minutes away. Finally i was forced to cancel the trip and i lost 30 rupees in the bargain. I feel cheated as i lost money for no fault of mine.

We booked a ride on uber from coles road, frazer town to gangenhalli ext. We have already submitted the complaint via the app.

Mrs victor who was seated behind the driver requested him to adjust his seat. He retorted that the driver needs to be comfortable. When we told him that we would report him he said rudely "do what you want"

The driver seems to be not afraid of customers complaining. Moreover, the feeback onthe rating onf the dirver is fixed at fivestar when we want to choose one star.

Please let us know what action you take against the driver, i also intend to rport the driver and his car number to the local police station.

I had booked uber pool today from powai to mahim. After getting confirmation kept waiting but the car did not come. I waited for more than 30 minutes at the pick up point of delphi house, near thomas cook, powai. I called the driver harish ([protected]) having hyundai accent (Car no 0034) several times, but he was not ready to pick me up nor was he ready to cancel the ride.
I have found such attitude of drivers in ahmedabad also last month.
Such unprofessional behaviour of drivers is affecting the reputation & customer service badly. I hope i am not charged for the ride which i did not take today.

I was take ride from bhukum, pune to pune airport that ride fare was i paid 467rs. But i had got 137rs. Invoice so what is was the correct fare. I was call the driver for that fare he told me the uber server is not working at that time so bill cannot be updated so can you plz check this if it is correct then refund my money or send me correct invoice bill on my mail [protected]@gmail.com it's urgentplz

This is regarding my ride on 15th feb 2018. I booked an uber cab for which fare was displaying approx inr 55. But when my ride was completed the fare at driver end was displaying inr 105. There was 100 uber credit present in my registered number. Even inr 55 also deducted from there. The uber ride cost which was displaying approx inr 55, in actual it cost me total inr 160. This incident happening 2nd time with me. Even your customer support is useless. They have a single answer to reply always. Even i contact them on their facebook page but they mark my comment as spam. They even blocked me from uber app. Kindly take some action on this query because this is not happening with me but other people also.

Hi, on 15-2-18 I booked a cab for a drop in saravana stores chennai purasaiwalkam and my account credits have been applied for payment and when I asked driver he told its a cash payment and I paid Rs 53 and I again booked a cab for return from same place to home and again credits have been applied as well as a promo code for discount of Rs 50 but at the end of the trip he asked for Rs 135 when I asked that I have applied credits he told me its a cash payment and even his screen also showed Rs 135. So when I checked the receipt both have been deducted from my credits.When asked for refund from Uber they are telling that I should pay the amount shown in the drivers screen and the amount paid other than that is considered as out of system and they refund.How come they can tell its out of system when I am getting a correct receipt with all the deductions driver should also get same right. When driver is not getting a correct fare details its their mistake only.I am asking for my money and not anyone else.So I kindly request you to help me to resolve this issue by getting me a refund of Rs 53 for 1st trip and Rs 135 for second one.please help me. Thank you

Hi,

I have been regularly using uber service in mysore and hence i got a sms that they are giving 75% discount on rides till feb18.

I tried using the code on feb 14th and the app displayed an error stating the code is invalid.

Why does the company send promo codes if they dont work. This is just another gimmick of the company to lure customers to use their cab and cheat them when we actually want to use the service.

Since we will be in a hurry when booking the cab, we tend to ignore it and use without discount. But this is scam as they just don't deliver what they promise.

Attaching images of the message and the error when used in my app.

Hello,

I have been trying to get this issue resolved with uber for the last 3 days and i have had no luck. This company keeps closing the issue without any answer.

Saturday night i had booked an uber from richards town, bangalore. I went down and waited for my cab, a few minutes later the cab arrived and i had got into the cab. I booked the cab from richards town to cantonment railway station. The charges showed rs.34.50 as i had a coupon code of rs.50 for the next 9 rides. The distance between my location and cantonment railway station is 3.4kms. So the cab dropped me at the station and the amount showed rs.149. I was shocked to see the amount as 149 and when i asked the driver he responded in kannada. I did not know what he said. Anyway, i did not want to miss my train so i paid him the amount and told him i will deal with uber later. To my surprise, after about 7 minutes i get a notification that the driver had cancelled my ride. I was confused and checked mt app and they had charged me a cancellation fee for rs.43. I contacted uber via the app and they had stated that the cancellation fee will apply and the driver had waited more than 5 minutes before cancelling the ride. That is the most stupid thing i have heard. Can uber not see where is was dropped? Despite sending them a screenshot of where the ride was cancelled they still keep saying the same thing. I am absolutely frustrated by their lack of knowledge about their own services and i request immediate action to be taken against uber. My registered email id is [protected]@gmail.com. I have attached a screenshot of the ride.

On 15 february, i had booked a uber from ats hamlet 1, noida, the driver came up to the building complex gate and had a fight with the security guard and never reached the destination and called me that he is waiting for the police and i should get another cab, i asked him to cancel he said you cancel.
Uber is still charging for the cancellation fee, which is not my fault, and i dont think the agents responding to the complaint are reading the mail and responding they are just stupidly, stating a canned written reply.

Another thing, two years back i was in us and they charged the cancellation fee and it shows as a credit in my account, but i cant use it in india and can only use it in us, but they charged my india card.

I believe smith millions of transactions every day these kinds of small fee seems to be the only options form uber to make some additional money.

I need my refunds both for the india and us cancellation.

This is the mail i sent to uber :
1. Give me your grievance cell mail id
2. Tell me my mobile no. Associate with uber
4. I m frustrated with your irrelevant replies to mail question
5. You callme to my no.
6. Or you give me your official no. I will call
7. Or i will go to consumer forum
8. What extra u need to prove my identity. You ask me. Dont give round about replies

I had undertaken a journey from Petra opposite to hotel Aryas car driver Abdul Rahman on 11.02.2018 at 7.26 am by Maruthi Suzuki desire to ### airport. I paid Rs.785.18 as cash. Please send me official receipt to my email address [protected]@gmail.com phone number [protected]. Please support.. as I could not get the bill I am registering this request

Driver is cancelling the trip and uber is charging cancellation fees from passenger. YEsterday also after reaching destination driver refused to start trip and i have asked driver to cancel it. He didn't cancel it and made me to cancel and for that i have charged with cancellation fee. These cancellation fee atrocities by uber is very very worst and passengers needs to raise some consumer complaints for this. Such a worst taxi service

Hi,
This is for trip dated 15th Feb. I was shown 216 but was charged 376. Almost 200 more. My PICK was the SAME. My DROP location was also the SAME. The ROUTE followed was also the SAME as suggested by gps. I have screenshots to prove that my destination which I input and the actual destination were the same. I have screenshots of the app while taking the ride, and the invoice both of which show bPCL colony as my destination. Now coming to the route, there are only 2 ways through which we can come, and GPS showed Vashi route so we took that route. The time showed to reach the destination was the same as I reached arnd that time only. So taking a different route does not arise. The invoice of the trip also mentions BPCL colony, so does the destination at each of the trip screenshots.

I have been an uber partner since 3-4 months, but from 22/1/18 to current date 15/2/18 i have not received any payments from uber and also i have car loan to repay every month, there are no explanation to my complaints. I have called customer care many times and also tried to reach senior executive but failed. I've also visited uber office for this (Vashi branch) and they have mentioned that all your payments will be done this week (Wednesday), but i haven't got anything. I have all the call recorded from uber customer care regarding this issue.

In january 2018 i have added 800rs but it is not showing in uber paytm wallet. I had also written about the issue to which 3 customer care executive have replied but they said to authorize your wallet please and add 350rs and when i had added 350rs, again they said please add 350rs to authorize and as they are not responding so i am raising this issue to consumer complaint.

My name is dilip kumar raja. I had booked a ride on 14th feb at 08:24 fto vps lakeshore hospital, kochi and was waiting at the pickup location. The cab neither arrived, nor did i get any call from the driver. After some time i received an sms at 08:37 saying that the driver had cancelled the trip and to request a new ride. When i tried that, i came to know that i was charged rs.40 as cancellation charges, which is quite unfair since the driver himself cancelled the trip and never called me up for any information regarding the pickup location.

A summary of my issue:

1) rider requests a ride selecting non-cash payment mode.
2) the ride starts smoothly
3) the car reaches a toll gate and driver demands payment from the rider in cash for the toll charges.
4) rider refuses since it's a non cash payment and he knows that riders are supposed to pay toll charges separately.
5) driver persists explaining that he has no cash. Either pay or we will be stuck.
6) rider is unable to argue because the driver seems to only understand/speak his local dialect and few english words.
7) rider pays because he wants reach the destination quickly and is not in a state to argue.
8) rider tries to change payment mode to 'cash' but the app does not allow it.
9) rider immediately reports the issue to uber while the ride is still in progress, but receives no response until the next day.
10) uber responds saying that they cannot address the issue since the payment is made in cash for a non-cash payment mode. However, this has happened to me earlier where the payment mode was cash and they still did not help me.
11) the conversation with the uber customer care has been frustrating and now they have started marking my complaints/issues as resolved even without giving a reply.

This is the reason i am forced to report the issue here.

I booked a cab at 6:29 with the driver name rajan phone no [protected]
.. The driver cancelled the trip and due toh drivers misktale we have to pay the charges... Because one of your driver why would i pay extra 42 rs i hope you to look forward to my complaint and this is not the first time i have payed exta rs because of your driver if this continues i have to stop using uber service...

Dear sir/mam

I was on trip with chandan kumar yesterday time 9.48 in maruti suzki swift dezire. From indira gandhi esi hospital jhilmil to majnu ka tilla delhi-54.
My ride bill was 164 but diver charges from me 564. He returned me rs. 100. Balance 300 not returned me. Driver car fast and run away. I tried to call yours customer care. They said complaint on uber rider on website. I tried to lodge complaint but site not responde. And also. Raise a complaint from uber app. Regarding over charges in cash on trip. But till not i did not net any call from your side. So please look this matter on urgent basic. And refund my money in my uber a. C.

I booked an uber pool from vimannagar nagar. There was one boy who was to be dropped near classic rock in kalyani nagar. The driver got another request from viman nagar again which was even further than from where i was picked up.

That boy was scheduled to be dropped first. I have been sitting in the vehicle since over an hour and still on get dropped. I think this system was completely not done correctly. It was not right for the driver to get another request from viman nagar again as it was even farther from viman nagar from where i came.

That boy paid the driver 140rs and i had to pay 250 rs. When i was the one who was driving around with the driver but not reaching my destination.. The driver yogesh patil was very good to talk to and kept in calm..

This is totally not fair.. And completely #...