Uber India Complaints & Reviews

I took a ride from old delhi station to palam on thursday 15th of feb'18 at around 5pm, at the time of booking fare shown was rs. 399, but when the trip ends the driver asked me to pay rs. 555.. I asked the driver why so much at the time of booking fare shown was rs. 399, then how come 555, u took a longer route.. He said no no.. I drove as per gprs nothing wrong. I could not see the green screen which displays the fare to pay cos i went to receive my wife n daughter from the station so i was carrying a lot of luggage n my small baby who was crying,. So i just paid the driver rs. 555 which he clearly asked me to pay, but as soon as i reached my home i saw the receipt it was showing rs. 515 then i immediately called up the driver n asked why u collected extra cash from me i. E. Rs. 555 instead of rs. 515.. He said pata nhi sir ustym rs. 555 hi dikha raha tha ab pata nhi kaise rs. 515 dikha raha hai.. Aap customer care se baat krlo woh refund krdengey n he disconnected the call.. Then raised a complain on uber app, as per the receipt n fare shown at the time of booking fare which rs. 399 they refunded me rs.116 which was difference between 515 n 399.. But i told the uber customer service that i paid the driver rs. 555 n not rs. 515, so kindly returned rs. 40 more as i was charged rs. 156 more as per the booking time fare n the fare i paid (555-399=156), but one of the executive at uber named mohit just messaged that is out of our system to return you the balance of rs.40 as u did not pay what was on the green screen, while their driver said screen mein kuch problem hai pehle rs. 555 hi dikha raha tha.. Whom to listen, whom to believe n how to deal with fraud drivers n horrible customer service o[censored]ber he also said that we expect professional behavior from our partner driver n will see that this will not happened again in future.. What a joke it was.. But this is not the case the same thing had happened wid me few months back as well.. Actually what is happening is whenever u book a uber go ride, the driver are taking longer route to chrge more.. N the customers are suffering because of this.. I wrote to uber that time also but no action taken.. Their driver's are fraud n cheaters while the uber customer service is pathetic, horrible, ridiculous n disappointing.. Now i am going to file a police complaint as well.. The driver name was sunder n i have his number as well.. Uber is not believing their customer over their fraud driver will teach them a lesson now by filing a fraud complaint against them in police station...

For my trip
With uber on 02/02/17 i have already made the payment of rs 512 via my credit card ending with 7398 and sent the payment screenshot to uber several
Times but the app still shows pending payment.
Uber service team does not even bother to respond and even when i send them my credit card statement which clearly says debited to uber, uber team keeps dropping me emails that i should
Contact
My bank without any substantial proof.

I have been following up with uber and losing my time and patience for something so clearly reflecting in my credit card statement

Am regular user o[censored]BER cabs and never faced this type of issue. I booked a Uber from PGI Chandigarh to Nya gaon today. After getting a call from driver he cancelled it in 1min and I was charged Rs.42/- extra unnecassrily. Then I again booked Uber, and got a ride to the same ### driver, he misbehaved with me and told that Uber cancelled your last ride automatically.and he charged 42rs. Extra

My user id is [protected] . I want refund of my money.
Pls do the needful and take necessary action on such person who is spoiling UBERs name.

Yesterday that is 19 feb 2018, at 10. 55 pm i booked a uber cab, it was showing it will come in 10 minutes, then the uber driver called up and asked me about my destination, when said the destination, he cancelled the ride but he must have shown i was not there in the spot, that is chennai moore market suburban complex.
For this uber is charging rs 30 from me, infact my time was wasted 30 minutes in looking for another cab, i dont want to pay the amount, they have to have a mechanism to check with us before charging us.

I bhagirath singh meena, customer o[censored]ber since last 2 years. Today i feel bad experience o[censored]ber services.in this regard it is state that today morning i booked uber cab with poolling for sez-1, sitapura, jaipur from khasakothi. I have given waiting time of 4 minutes to arrive the cab at my point. I stood & waited for 15-20 minutes at my point but the cab did not reach. I saw him all around me but the cab was not there. I did not move from my point even for a moment. At last i called the driver, on my calling he told me i cancelled your trip because you were not there. It is to note that i have not cancelled the trip even after calling the driver, he refused. Even after harrassing me by way of spending time in waiting for 15-20 minutes i received a message to pay rs. 36.75. At this juncture who is the defaulter?. Let me know who will pay me for my valuable time i spent 15-20 minutes in waiting. Why should i pay rs. -36.75?. Please reply me for the incident took place & the action taken report against the driver otherwise i will no longer be with you & there. Are many other options in the market for riding.

It is to inform you that a sum of Rs 46304.26 has been fraudulently withdrawn from my SBI Account No. [protected] by hacking/ cloning debit card no [protected] on intervening night 18/19 feb 2018 at about 0100 hrs to 0600hrs. amount has been transferred to UBER. FIR has been lodged and bank is also informed about fraudulent transaction made by fraudster. i request to refund the amount to my account no [protected] at the earliest.

Dear uber team,

I am using your service since long time and enjoyed trip without any complaining.
But yesterday i have bad experience.

I booked uber yesterday evening, i received driver details vikki kumar, wagaon r which number is dl1rta0368, after sometime i called him on [protected], i asked him very politely my exact location and when you will come, he told me rudely i will come after 20 minute, i was with my family so i request him please cancel my booking so that i can book another uber cab because i do not want to pay cancellation charges, but he refused and his cab showing 8 minutes in gprs after past 15 minutes, and i tried to call him so many times but he did not pick my call.

I really badly feel yesterday and i do not know how other cab will appear there and come to home. I decided to delete uber app and will never use nor promote to others.

It was very bad experience, please take action against this guy. Hope you will understand situation.

Share additional details : my uber mobile number-[protected] regular mobile number - [protected] i booked the trip yesterday for sjr verity, sajjapur road, bangalore from jalahalli west. My total fare was rs.474. This driver picked us late since he was moving here and there and was not coming to the location, afterwards he picked us very rudely and was driving very madly. We asked him to slow down the speed since my wife is pregnant so she was very afraid of that and we requested him to turn on the ac. As soon as we requested he just got too much angry on us and started shouting and abusing us in regional language (Few regional abuses i know, so i understood what he is saying). Seems like he was in influence of some drugs. After that incident he started flying the car and going each and every pits and speed brakers of the road, my wife started crying and he began to threaten us. We were so afraid that we immediately asked him to end the trip in the midway. We got down to hebbal on midway at the peak of sun temperature. And paid rs.88 to him we were waiting there for 45 mins madly to reach our destination. An another guy picked us from there, i booked it from my wife's number - [protected], total fare was rs 430. He was an another master piece, his car was a complete piece of # and he was not following the google map but was talking to his girlfriend entire way, many times he was not paying attention while driving so we got so many # on the way. And then he took wrong turns and ended up in an isolated place, saying he doesn't want to go from now after. Get down and book another cab. When we refused, he immediately dialed number of his friends and ask him to come with few more people to beat us. What the hell was that??? We again got down in scorching heat at isolated place and paid him rs 620 against 430. I was so fed up with uber that i immediately rushed to nearest police station and told them the incidents, they told me to first speak to uber customer care and ask them to resolve it and later on they will do the needful. Anyway, from there i took ola which charged me again rs 385 to reach to my destination from that isloated place. So, in short i paid - rs 88+620+385= 1093 against rs 474, difference - rs 619. Now i immediately want a strict action against them, it was all over my family's life and a total refund of money whatever i paid to those #. Same thing i will post on each and every social media to just beware people from uber services. Looking for the suitable actions.

Thanks
Himanshu gupta [protected]

Uber charges the customers if the customer has to change the pickup location 5 mins after confirming the ride. When a ride is confirmed uber asks the customer to wait for 10-15 mins but they will charge if the customer crosses 5 min after confirming the ride and wants to change the pickup location. And the radius to change the pickup is too low to select

Uber driver has canceled me and i have to pay the money even though i'm not the one who cancel him. And this is not the frist time, it's has been many times and i never get my money back. I complainted two or three times already but i never get money back. It would be nice if you could please do something about this. This is my request to the customer care. Thank you

Hi team,
If i pay the amount with debit card taken extra amount, while booking tha cab fare price showed rs.138 but on the time of payment, they charged rs.203...
Preciously also charged outstanding balance, why they charged extra amount...

This is not fare uber n company, could you please explain why you charged extra amount... Please refund my money rs.65.

I requested to the public please don't use card payment. Uber company taking extra money...

Hi team,

This is with regards to the driver name suresh (Toyota etios liva) 4:31 pm

I have raised a complaint on this issue overt the uber application no response from the team.

Pick up : tavarekere main rd, suddagunte palya, bengaluru 560029
Drop : electronicity metro

*the issue with the driver professionalism and misbehavior with the customer*

He don't no how to use the map on uber shocked to see that i said choose the next road as the road was small which he choose was small started arguing stating that he can't because the destination will change it seems don't you think this is insane xd made the hole family walk more than 400/500 and asking to cancel the cab

He has given two unexpected stop before reaching the destination with out asking us and forcing us to get down before he reach the destination and asking for 210 and paid 200 as the charge was 191 but he has not returned the change

I would like to get the refund for causing my journey a big mess and making the company assumed it

I have booked uber cab for catching a bus at 10.10 pm today.. Contacted with the driver. He came but suddenly he himself cancelled the booking and went away without informing. What is this attitude?? Again urgently i searched for another cab. It was showing one driver details. But i cancelled that before confirming.. Still cancellation charges is showing in my account... Why should i pay the amount??

I have booked a uber pool from ernakulam south railway station to asset urban crest mamagalam. When tried to contact driver, i got the message that number is not available. I waited for about 20 minutes and it was continuously showing that your uber is 2minutes away. Finally i was forced to cancel the trip and i lost 30 rupees in the bargain. I feel cheated as i lost money for no fault of mine.

We booked a ride on uber from coles road, frazer town to gangenhalli ext. We have already submitted the complaint via the app.

Mrs victor who was seated behind the driver requested him to adjust his seat. He retorted that the driver needs to be comfortable. When we told him that we would report him he said rudely "do what you want"

The driver seems to be not afraid of customers complaining. Moreover, the feeback onthe rating onf the dirver is fixed at fivestar when we want to choose one star.

Please let us know what action you take against the driver, i also intend to rport the driver and his car number to the local police station.

I had booked uber pool today from powai to mahim. After getting confirmation kept waiting but the car did not come. I waited for more than 30 minutes at the pick up point of delphi house, near thomas cook, powai. I called the driver harish ([protected]) having hyundai accent (Car no 0034) several times, but he was not ready to pick me up nor was he ready to cancel the ride.
I have found such attitude of drivers in ahmedabad also last month.
Such unprofessional behaviour of drivers is affecting the reputation & customer service badly. I hope i am not charged for the ride which i did not take today.

I was take ride from bhukum, pune to pune airport that ride fare was i paid 467rs. But i had got 137rs. Invoice so what is was the correct fare. I was call the driver for that fare he told me the uber server is not working at that time so bill cannot be updated so can you plz check this if it is correct then refund my money or send me correct invoice bill on my mail [protected]@gmail.com it's urgentplz

This is regarding my ride on 15th feb 2018. I booked an uber cab for which fare was displaying approx inr 55. But when my ride was completed the fare at driver end was displaying inr 105. There was 100 uber credit present in my registered number. Even inr 55 also deducted from there. The uber ride cost which was displaying approx inr 55, in actual it cost me total inr 160. This incident happening 2nd time with me. Even your customer support is useless. They have a single answer to reply always. Even i contact them on their facebook page but they mark my comment as spam. They even blocked me from uber app. Kindly take some action on this query because this is not happening with me but other people also.

Hi, on 15-2-18 I booked a cab for a drop in saravana stores chennai purasaiwalkam and my account credits have been applied for payment and when I asked driver he told its a cash payment and I paid Rs 53 and I again booked a cab for return from same place to home and again credits have been applied as well as a promo code for discount of Rs 50 but at the end of the trip he asked for Rs 135 when I asked that I have applied credits he told me its a cash payment and even his screen also showed Rs 135. So when I checked the receipt both have been deducted from my credits.When asked for refund from Uber they are telling that I should pay the amount shown in the drivers screen and the amount paid other than that is considered as out of system and they refund.How come they can tell its out of system when I am getting a correct receipt with all the deductions driver should also get same right. When driver is not getting a correct fare details its their mistake only.I am asking for my money and not anyone else.So I kindly request you to help me to resolve this issue by getting me a refund of Rs 53 for 1st trip and Rs 135 for second one.please help me. Thank you

Hi,

I have been regularly using uber service in mysore and hence i got a sms that they are giving 75% discount on rides till feb18.

I tried using the code on feb 14th and the app displayed an error stating the code is invalid.

Why does the company send promo codes if they dont work. This is just another gimmick of the company to lure customers to use their cab and cheat them when we actually want to use the service.

Since we will be in a hurry when booking the cab, we tend to ignore it and use without discount. But this is scam as they just don't deliver what they promise.

Attaching images of the message and the error when used in my app.