Uber India Complaints & Reviews

This is a complaint against the misbehaviour of the uber driver. The incident happened on 04/02/2018 at 11.45 a. M. I had booked an uber cab and inspite of reaching the pickup location on time and talking to the driver to open up the doors he just sped past us without acknowledging us and giving us a ride. When we called him, he said the ride was cancelled though we did not cancel his ride. Further, when we wanted to book another ride, we got a notification to pay an amount of rs.47.25 to the next driver as waiting fees. As this was not approvable we did not book a ride again.
Name of the driver - rohit
Car - maruti suzuki (Mh11bd6172)

I took share pool on 4th feb 2018, it was under flat 49 fare. Driver dropped me at the exact drop location which i entered while booking the cab and he said that he has ended the trip, but actually he lied. He ended the trip later and i was charged 102rs. Now uber is not refunding the extra deducted money. It was not my fault that the driver lied to me about stopping the trip.

I am a resident of visakhapatnam and i rely on uber to go to college and anywhere around the city. I’ve always found uber to be economical and safe for a girl like me. Unfortunately this past week uber drivers in my city are protesting regarding low pay. The auto drivers are a pain and nuisance and dealing with them is hectic which is why i opt uber. But this strike doesn’t seem to end its been a week and there are still no cabs available. I just hope uber will deal with this fast before they lose their game completely!

I was charged rs 50/- extra by the driver as the actual bill was rs 200/- and rs 43/- need to be credited from the uber account. But, the driver refused to accept that. Now, i don't have the rs 43/- in the uber account and i paid rs 250/- to the driver. Can anyone from uber conact me?

Details of my ride :
Invoice number: watruqcq[protected]
Invoice date: 2 february 2018
Place of supply (Name of state): karnataka
Hsn code: 9964

Driver khalid mh48f0583 while booking the cab we wait after many follow up he said you can cancel the ride i was with my family and wanted a cab but he said he meet with the accident and he would not come and he asked me to cancel the ride. Which is very bad and after saying money will get deducted and my batter was low could not book a new ride and after some time my phone was off and a new guy called me that my ride is booked i reached home and canceled my ride i saw a deduction. It’s not fair since morning i have beening using uber and i saw 2 deductions in my account it not at all fair for a customer who is facing trouble and you take the money back.. I need and solid & valid explaination

Hello yesterday ie., 2 feb 2018 i took a uber cab from gt world mall to syndicate bank, nagarbhavi - bangalore. I reached my destination with in 20min and driver said he dont have change so i went to a nearby hotel and gave change while giving he took money and left very quickly as i was about to take my mobile he left. Later i called him but its switched off both my mobile and cab driver number.
Please help me.
My details - mohammad tajuddin
No-[protected]
Mobile lost - samsung j7 prime.
[protected]@gmail.com
([protected]to contact me)

Driver details:
Name - amaresh ambi
Car - toyota eitios (Sedan)
Car no - ka05 ag 9036
Mobile no-[protected].

Hi,
Yesterday on 2/2/18, i was book the car from fortis hospital, mulund link rd to triveni nagar, malad east, ur service is very bad, driver is very rude person, oversmart, bhaigiri etc. He charged extra mony... When i book the car it's shows 322/- but when he drop me the charged me rs. 345/-... How can it's possible... He stoped car for gas & waest my time aprox half n hour...

Udhar bhi usne dadagiri key... Aise driver ko app kaise appoint kar sakte hai pure travling mai usne ac on nahi key.. My baby is heart peshant hai... Unko maine 3 to 4 times bola ac on karo but he is very rude person..

I will neaver suggest uber any one.

Pls. Find the below details of car
Maruti suzuki wagonr driver name is kaushlesh dwivedi

I just love using uber but past 2 months getting error to login/book a cab stating mobile number already in use. I even wrote to them but no help. I am extremely troubled bcz of this issue. Tried twitter help but no proper response. I don't understand how anyone else can use my account. Uber should keep phone facility also. Pls try solving this problem

I travelled to bus stop from my home in bangalore. I unfortunately forgot my phone in the cab and when i realised that i forgot my phone, i went to the place where he dropped me. He was not there at the place and when called my number my mobile was switched off.

Driver name: asif
Cab numer: ka03 ab3103.

My mobile details,
Model : moto g5 s plus
S no :[protected]

I had scheduled a trip at 4 a. M on 1 02 2018 almost 25 days in advance from my residence to kial, bangalore. The assigned cab did not arrive at my house till 4.05 and i called the driver. He told me that he has arrived at the given address. I checked on my uber app and found that he had parked the vehicle about 100 metres away and i could see it. I requested him to reverse the vehicle and come to my house as i had luggage. He bluntly refused to come and went on to cancel the ride.

I had to book another ride and the next driver who when contacted refused to come and he also cancelled the ride.

Due to the delay i had to miss my flight. The point is how uber can compensate for the mental agony suffered and financial loss incurred by me.

Uber should ensure that drivers cannot cancel a ride on their own at the last moment.

I have made a new uber account like 2 months back. Instead of having enough money, whenever i try to pay through paytm or my debit card it shows an error “ please select cash payment option “. I have complained uber several times in the help support option which is available on the app but haven’t received any positive reply or action from them yet.

Dear team.
i have requested uber multifle time to activate my number [protected] n email id anitha.gowdah.gmail.com . They have responded multifle times saying that they escalated the issue and they will get back to me 24 hours but its been 3 months over none of them has contacted yet. i would request to activate my mobile number and the option to pay using card and paytm
2) there was other number which was used by my husband [protected] they have blocked the option to pay using paytm or card when i complained them they says its because of security reason but we never raised the concern for the same to block paytm or card. We are regular traveller ita diffixult to leep cash always
thanks
anitha

I took the trip on 28.01.2018 and the total fare of trip was rs. 271.61 which i paid through my debit card. Now the same balance is being shown as outstanding payment and i am again being asked to pay it. I lodged a complaint in the help section where they asked me to send screenshot of both outstanding payment and my bank statement which i have attached but after that they have stopped responding.
I want my outstanding payment to be cleared but now i am not getting any response from them.
Highly disappointed. Because of software glitch why should i pay double?

While travelling home from kia international airport on jan 31, 2018 10.30 pm, the uber fare did not reflect if it included toll charges. On dropping home, the driver showed me the reflected fare on his uber app wherein toll charges were not reflected separately, i could not locate on my uber app also, if my reflected fare included toll or not. I was clueless. The driver refused to leave and forced me to pay toll charges rs.125/- above the reflected fare of rs.642.39. He did not share the toll receipt with me.
All these while, uber refunded this fare on raising this issue on the uber help.
Now, on raising refund issue request on the uber help, i am being asked to provide toll receipt which the driver did not share with me. I was coerced to part with the toll as did not reflect in the fare. There is flaw in the uber app. On request to help resolve this in future, uber has not responded even after 14 hours. I am not aware of change in policy too. We use uber services on trust and consistency whereas they change their policies time & again without notice to the uber honest users. This results in unfair trade practice and also by not addressing all user concerns they behave arbitrary. Non refund of toll charges even after raising several complaints, an erstwhile practice, also results in unfair trade practice needing uber to be penalised.

Hello uber, i am a 50 year old uber customer with medical conditions. I requested uber today. After getting into the uber driver anil started the trip. Suddenly he made a wrong turn towards other direction. When i ask him where he’s going he rudely pulled over the taxi and with scary gesture and vulgar accent he kicked me out of the taxi. I was in middle of no where. Luckily a gentleman help me to get home. This was unfortunately the worst experience with me. I hope uber will take strict action about this matter and keep me updated. I requeste you to take a legal decision on this matter because it’s the safety of the customers. I will for a week otherwise i will go for legal proceedings. Thank

Its total waste of time that uber cab driver is cancelling the booking after making me wait for more than 10 mins, why don't they cancel instantly.in this case we should get refund. I was late for a training and today i stood in road for more than 15 mins. Also i can't book another cab while it says i will be charged. This is ridiculous and irresponsible. Worst of all is.. You don't even have customer service.. How can that be possible that while i wait for cab n each minute is important and how am i supposed to communicate about the cab??

While boarding from ghatkopar i had agreed to pay 108 rupees. But the driver dragged the route by avoiding highway and taking through routes having traffic. If he would have taken highway i would not have to pay more than what was agreed upon while i booked the ride. I am completely dissatisfied and disappointed with uber driver behavior.. I would like to get refund for excess charged to me i. E (170 - 108.90 = 61.1 rupees)... Please respond to this complaint and provide me with positive outcome...

आदर्णीय महोदय

मे तक्रार करता महेंद्र जुवाटकर आपका निरंतर ग्राहक हूँ । मैने 21 जनवरी 2018 को अंधेरी से भांडूप आने उबर बुक करने लिए आपका आप खोलके कनफार्म बुकिंग किया लेकिन 10 मिनट तक गाड़ी सर्च में लगाया तब तक महत्वपूर्ण काम हम लोगोने ऑटो रिक्षा पकड़कर चल पड़े यह आपकी गाड़ी न मिलने के कारण हुआ उसकी बदोलत मुझे दो रिक्षा करने पड़े जब आपसे बुकिंग का 50 रुपये जुलूमाना मांगते हें तो मुझे नुकसान हुआ वह मांगने का भी अधिकार हैं मेरा भ्रमणध्वनि क्र.[protected]

Hi,

I am madhuri and have been using uber to travel for work. I took a ride pass which allows me to ride for a flat price of 129. I wanted to book for building number 12c instead map picked the one which is at farer distance then my intended location. I told the same to driver and he agreed to drop me at my correct location for which uber charged me 235. When i seek help i get big response saying we understand your frustration but be careful when booking next time. I want the additional amount to be refunded.

Hi this is venkat. I have made a pool booking from chandanagar to secunderabad railway station at 1:47pm, but till now the driver did not contact us till 2:30pm. As we need to catch a train we looked for an alternative but still the booking seems to be active. Same thing happened last month. If i have to cancel this, then 50rs will be deducted. When i contacted mr kumar contact no: [protected] he said that he is not finding other pool so he is not willing to accept this booking but not willing to cancel.