Uber India Complaints & Reviews

On 27 Jan I booked a Uber from Sahakar Nagar Bangalore to airport at around 5 pm and the confirmed driver, instead of coming to intended pick up location, came nearby (could see on the map) and kept going towards the airport. I waited for some time thinking he would realize his mistake and turn back and pick me up but no such thing happened. I tried calling him many times but there was no response at all. Since I had a flight to catch I cancelled and got a Ola, which arrived promptly. Now, Uber is charging me cancellation charges when the fault was clearly with their driver. Unfortunately, the support staff at Uber are not trained to handle various situations and have the same answer for all queries related to the topic. I have asked for a refund but till now there is no response.

I have booked taxi on 29-jun-2017.

Your driver has simply cancelled taxi and uber has charged 60 rupees for which i didn't cancelled taxi and due to taxi cancellation i faced so many issue.

I was not aware of that uber has charged 60 rupees from me but taxi cancelled by uber driver.

On 20-jan-2018 trip uber charged me extra 60 ruppes money which is wrong.

I have raised complain but uber support team is simply replying its more than 30 days old so we cant do any thing. Wrongly you can charged after 30 days but you cant return money which is totally wrong.

Uber customer support did not resolved issue still my complain status is showing submitted.

Please refund amount.

My registered mobile number : [protected]

Thanks & regards,
Shivendra

On 29th i tool a pool trip to sec 120 from sec 52 noida i was showed 49 rs but was charged 193 i dont know why my co rider had an issue with the driver then after her drop my driver took an unnecessary longer route other that what was on the maps to which he said he was taking due to traffic. He got confused and after moving from no where to no where he got us back on what was the previous maps were suggesting so why on earth due to my drivers and co riders fault i was asked to pay higher fare this the the third time uber has been troubling me because of the driver previously on 14th jan i had to pay the toll because again the driver took some other longer route for no reason in a pool cab instead of 99 i had to pay 319 now i want my refund asap

Hi,
I have been using uber for my transportation for more than 2 years and in the last 9-10 months, i have been exclusively using uber daily for commuting to office with my 1 year old baby.

I booked a cab today morning at 9:45 am and i was assigned a mr. Munishekar who had the toyota etios (Ka 53a 8630). At the time of booking, it showed eta as 17 minutes and i was waiting for the cab on the main road from 9:55 am. At 10:05 am, when i was tracking the cab driver, it showed that he took a wrong turn towards shell petrol pump (2 minutes away from my boarding point). I immediately contacted the cab driver and he said he will be arriving shortly.

However, mr munishekar drove off in the opposite direction as seen on the map. He went to cmr public school, and then to kammanhalli main road, where he was stationary for quite some time. Repeated efforts to contact him went unanswered. I have screenshots of the driver's location to prove everything.

I then had to book another cab through a different number at 10:20am and that cab driver, mr. Ramesh arrived promptly and dropped me off at my office. All this while i was still awaiting mr munishekar to contact me or cancel the trip. He finally cancelled at 10:44 am (1 hour after i had booked him).

This is highly unethical of the cab driver and i cannot even begin to explain the inconvenience caused to me. Uber or their drivers do not understand the difficulty in standing in the hot sun for 45 minutes with my 1 year old baby or that i had gotten late for a very important official meeting.

To top it all off, there is no option in the uber app to complain about these situations. They have limited questions in your faqs and no options to log any complaints and this is highly frustrating.

I am sorry to say that today i am no longer their loyal customer.
Regards,
Nisha verghese

Dear sir,

We have rented a uber taxi (Driver tej and vehicle no.7405) on 27th jan, 2018 at 2.50 pm from mayur vihar to dilshad garden. As the taxi came immediately, so we didnt call the driver and as such we dont have his number

We kept a grey colour coat with hanger at the back side of the back seat and we forgot to take it when we get down at dilshad garden.

Kindly arrange to contact the driver and please get the coat back.

As i stay in dilshad garden, kindly arrange to send the driver with coat to dilshad garden.

You may please ask the driver to call me on [protected] or [protected].

Lissamma samuel
Dilshad garden
Delhi

Regd mobile no.[protected]

At the time of booking, it showed me rs.159.89 to reach my destination.
But at the time of reaching destination and at the end of journey it charged me 244.47 rupees. One pick was from jogeshwari to kurar village and second form hub mall to malad. So because of them cab went in small lanes and got stuck in traffic and they charged me extra 84 rupees as time was extended and its not my fault it was your pickup. I request you to refund my extra 84 rupees back which you have charged me.

My number [protected] uber account is deactivated many times for no reason. I did get a mail saying its been reactivated and can log in now... But wen I try to login it says account deactivated/disabled. Tried to call customer care but no one attended. Really frustrated with app, account maintainance and management, useless offers given.
Which ever offer, I activated was not working before my account was deactivated.

He accepted the request and dint come also and dint cancel also,
Once he recieved the call and told 2mins, after that call diverted.
He was near to my location and if i cancel i have to pay the fine, and if i dint cancel he will not come.
I have train at specific time because of him i lost it.

His uber register number is
[protected]

Thanks,
Ranjan

Dear sir.
My daughter booked an uber from manit bhopal to bhopal junction on january 26, 2018 at around 4:30 pm. When booked, uber driver named hari first confirmed the ride and after few minutes, even before reaching the pick-up location he cancelled the ride, which charged 37 rupees extra. On booking again, the same driver confirmed the ride. After the ride, my daughter asked him that why he cancelled the ride because of which she was charged 37 rupees extra. But the driver simply denied despite of showing him the screenshot which showed that the ride was cancelled by the driver. Then on asking him for the customer care number, he started abusing my daughter. He used very inappropriate language. His words were, "tumhari aukat nhi h gaadi me bethne ki. Jaha complaint krni h karo." and all such stuff. As her train was about to depart and threatened by driver's behaviour, my daughter paid the fare with extra charge and left.
Driver's mobile no.:
+[protected]
This behaviour is not at all acceptable from the security point of view. I look forward to take a strict action against the driver hari. Please advice us shall we file the fir against him for his short tempered and abusive behaviour to only female passenger.
Awaiting your early response.
Thanking you
Yours sincerely
Juzar kapadia
[protected]

This is so ridiculous and irritating, when you schedule a trip from home (Mayur vihar phase 1 delhi) to airport to catch an early flight, the trip was scheduled @ 4.45 a m today (29.01.18), driver’s name/details appeared on my uber app, i called him to know the time by which he will reach at my place, but he abruptly refused to even come to my place, then i tried another cab through uber app, got the same response on my calling, the 3rd one was even worse, he kept me waiting for almost 20 minutes and then canceled the trip, fortunately i have a local taxi stand nearby, called a local taxi, and managed to catch my flight, this has not happened the first time with me, uber drivers go as per their comfort, they are never bothered about the inconvenience caused to people by their refusals, the bigger question here is, that, whether i can take uber services as dependable one or going by my such experiences i should stop using the uber services, i lodged my similar complaints on earlier occasions also, but condition has not improved, i am sure other people also must be facing the same.

Hi
My name gulzar singh from usa. Booked a shared cab on january 24 from karol bagh metro station to home but the driver never met and cancelled the booking himself. Uber charged me arbitrarily rs.42/- which i paid today in my trip from home to tilak nagar. I request uber to refund immediately rs.42/-.
Thanks
Gulzar singh
Mobile: [protected]
4-c, greenview apartments
Mayapuri road
New delhi110064

I have take uber ride in navi mumbai on 19th jan 2018 at around 12:30 to ramada hotel and i forgot my glare cover which i called and spoke to the driver and your staff of mumbai airport. He told my address and confirmed me to courier the same to my pune address but till date i have not received my belonging

I claim this to be pethaic server attitude towards the client and their belonging

Urgently look in to the same and return courier to be sent to the below address
Daffodils a2 301 pimple saudagar
Kate wasti next to aundh army camp
411027

Jagjit kaur kalsi
[protected]

Dear uber i was book ur can early morning from puttenahalli circle to yeshwanthpur railway station 5:30 one person accepted and i call him he was telling i don't come will go to airport trip and he is telling cancel the booking his number [protected] and again i booked the cab his number [protected] this fellow ones received the call and tell 2 minutes will come ofter he didn't come and not received the call so again i booking uber show to cancellation fee 43 rupees i will complaint to consumer court regarding this issue what dissition u take please tell me

I have booked a ride from uber and my total fare was 936.73 which included a toll fee of 210 rupees but at the end driver collected the total fare plus the toll fare from me. He was keep on arguing for the amount until he took money from me. I have complained this incident to uber but in return i have only received condolences and received an automatic reply that i should not pay any extra amount as the toll was already included in the fare. There is no refund from the company or any action to stop this loot practice from uber. This kind of practice from uber driver needs to be stopped. I hope this is the way uber does business to earn money.

Hi,

I left my phone in uber cab ka42a7202, i realized in with 10 mins of getting down from the cab and tried calling my number it was switched off. I'm unble to contact the driver because all the details are in the phone i left. Im unable to contact uber also because they are sending the verification code my phone which is not with me.
Uber has a terrible customer care where one cant reach them... They have no proper numbers to reach them either.

Hi

My name is ramesh. I was regular user o[censored]ber to book cabs (Chandigarh). I have attached my debit card with uber so i do not face any change issue for receipt. But for some day i saw very strange issue that they were not charging me for rides. I thought they might have started deduction of amount automatically. This continued for i guess for three of four rides. But one day i was traveling late from new delhi to chandigarh. When i reached chandigarh i tried to book cab but i got msg can't connect to uber. Thought might be network error but my be internet was working well. I tried again and again i couldn't book the cab. So i have to suffer a lot that night about 1 am i have to install other cab service app yo reach home. Due to these circumstances i reached home about 2:30am. I checked next day still same issue.. After 3 days i received a mail that your uber account has been reactivated. They didn't gave any prior notification to suspend my account. Even with the issue i was able to book the ride. I could have pay rest all amount after they solved the issue. But deactivating account without prior notification is not proper way. I could have install other cab app before..

Thank you
Ramesh

Hi team,
This is regarding my trip on 26th jan. Fare was showing as 59 rupees at the time of booking the cab. Neither i have not changed the destination nor i asked my driver to change the route. After my trip ended i asked to my driver to show the final receipt he told me that you have selected paytm mode so i cannot tell you regarding your final payment that moment my internat was not working so i was unable to check this on my own phone. My trip took approximately 15 mins to reach my destination. After my trip ended i checked my paytm cash then come to know that r/s 250 is charged on my this trip. There are 3 cases which i come across within 26th and 27th jan.in second trip my fare was showing 69 r/s and i was charged r/s 112. You can check with drivers as well i have not changed my destination and also not asked driver to take the different route. Request you to please check and update me on this. I have complained in über help so may times but i am not getting the relevant results they are repeating same thing and are not ready to understand the problem. This is not about the money this is regarding the trust we have on über.

On 25th jan around 10:00pm i took a ride to debdoot nursing home showing a price money of 176.00. It was fine till there. After the confirmation the app said that i had a deficit of rs. 47 which i gurantee has never happened. I am a regular customer o[censored]ber and generally all monetory transactions are made in cash. "so if i could pay around 200 to 300 rupees per ride; isn't that a bit foolish attitude of keeping a deficit of rs 47. As the reader can obviously understatnd that i had some emergency issues that's why i am 48hrs late. I would expect you guys will look into the matter.

I'm facing a serious issue, I've lost my phone in my last uber trip. Trip details are:-

Driver's Name- Avdhesh

Trip Starting Time- 7:51 p.m.

Trip Origin Point- Domestic Terminal 1B Pickup Point, Mumbai Airport

Trip Destination- Tarapore Towers, Oshiwara, Andheri West, Mumbai

Car Details:-

Car Model : Wagon R
Color: White
Car No. : MH 46 ** 4578 (don't remember the middle part.. And even uber is not showing the car number)

Details of Lost Mobile Phone:-

Model- Oppo A83
Color- Black
Owner- Harshal Sutaria

There was no personal number of the driver. Driver made the call through computerised number and so I am not able to contact the driver.
Please look into the matter as soon as possible, it'd be of great help.

Amount deducted from uber credit for cash only ride. Hi i have booked a cash ride of 35 on 22nd jan 2018 via uber app mobile no. [protected]. And paid the driver same amount in cash which he asked explicitly. But to my surprise amount had also been deducted from my uber credit despite the fact i had selected mode of payment to cash. Somehow uber automatically charged me same amount of 35 via uber credit also. Why did you charged money from a different mode without my confirmation when i have explicitly selected mode of payment as cash. Also your driver did not told me that you uber have paid him directly from uber credit and not to charge me cash for the same trip again. Now uber refused to refund the money which they deducted without my knowledge or approval from uber credit and is refusing to initiate refund. I have cash receipt of the trip which clearly shows it was a cash ride, this is ubers fault who automatically changed the payment mode from cash to uber credit during the ride and now instead of acknowledging their mistake refusing to refund 35 back to my uber credit. This is not a matter of amount but clear example of bullying and harassing the consumer. How can uber expect the consumer to pay twice for same ride. They should be able to adjust/refund the amount. I have created ticket in uber app but i am not getting any resolution. They are simply saying why you paid cash for cash trip and cash transactions are out side of their system. They are simply ignoring the fact that this was a "cash trip" they should not have charged me via other mode without my knowledge or approval. I am asking for the refund of 35 deducted from my uber credit which uber has refused. Now i am stuck with paying twice the fare. This is highly unprofessional work ethics and anti consumer attitude. This has caused me alot of mental tension and loss of peace of mind. It is a matter of principal they "uber" should be honest and helpful towards their customers and own responsibility.

Thanks,
Yoginder kumar
[protected]