Uber India Complaints & Reviews

Screwed up navigation system:

The navigation system of this app has been screwed up since few months. I guess ever since they introduced that new algorithm with 'black line'. That black line goes hay-wire and sends driver anywhere but destination. And no, it's not my internet connectivity problem. I checked.

These guys don't even have email support where we can share our detail problem. I have all the screenshots. Look at it and tell me it's normal.

@uber: fix your stupid algorithm.

I booked a uber cab from indiranagar to kempegowda airport yesterday at around 6.30 am. The fare showed 786.00.

I reached the airport but i was having an issue with my internet so could not see the fare. I asked to see fare on drivers screen, it was 1220.00 i was stunned. Driver said it was due to surge pricing. And without my net working, i had no other option but to pay.

As soon as i got inside the airport the net got connected and fare was 782.00. After checking in, i opened the app and wrote a complaint. I gave the driver one star and asked for refund.

It's 24 hours, no response.

Actual distance - 37 km (As per google map)

Actual time - start time 12:13 am - trip end time 01:15 am duration 1:02 hours

As per bill -

Distance - 42.75 km

Reason - driver started trip before picking us and we're waiting for him by 25-30 minutes.

Trip started time as per bill - 11:53 pm but he picked us at sharp 12:13 am

I paid rs 600 but as per bill it's rs 584 driver deny to pay change and as per estimated price it should be rs 412.5

I am writing twice about this fact on uber support but didn't get any support.

Shubham garg
[protected]
[protected]@gmail.com

The gps provides the destination and source location of the rider but no way for the rider to confirm that the driver has dropped at the correct location. It is too insecure for the rider and gives all opportunities for the driver to kidnap the rider for any purpose. The driver can complete the trip without the rider to exit the cab and can go further with the kidnapped rider from the destination location!

Please make the changes in the uber appllication asap!

Regards,
Vikas sarin
Mob#:[protected]

I had booked a vehicle on 19th Jan'18 from point A to Point B in Bangalore. The fare showed Rs 138. The driver did not take the flyover stating that it has tolls however when i completed my ride the fare showed to Rs 427. The fare included toll thrice where i did not even avail it.
I raised a concern with the customer care and they kept on insisting that the fare was updated due to changed route where there was no change in the route taken by me. The customer care did even bother to understand the situation and they were trying to close this issue stating the same thing again and again..
i feel customer are being taken for a ride by the UBER which do not have any concern towards in serving the customers and doing ethical business.

I booked a cab today from huda city cent to my company location, where i chose “go” car and the charges was showing 65-70rs around. But when i reached my destination i saw that amount was showing 170rs. This is seriously ridiculous. I received the mail where it showing that i have chosen “premier” car.
I don’t know how they change my car selection where the payment is extremely high. Now i need my extra money back or else i will not continue uber service.

Uber is not even able to supply receipt for my travel even after 10 days?

I took a trip from kochi city to kochi airport on 13 january 2018.

I was deducted rs 962.85, but receipt claims i have not paid.

When i visit riders. Uber.com none of my trips are reflecting there.

So i am requesting for a copy of trip receipt for the past 10 days.

Please reply with the copy of receipt within an hour

I booked a cab from mayur vihar phase 1 for delhi airport on 23rd jan 10:28 am. Name of the cab driver was sikander, contact no [protected]. On the mid way driver asked me to take another cab or another mode of transportation for travelling till airport because the road had heavy traffic and he had his personal work in mayur vihar around 12:30 and said ("take another option because mera aur aapka dono ka kaam nahi ho payega"). I requested him to continue the journey because i was getting late for catching my flight but he kept insisting to take the other option. My sister spoke to him regarding the same but he denied to continue and instead took a route for metro. I ultimately had to come back home because there was no way possible to reach on time for my flight. I missed my flight and had to incur huge loss on my side.

Hi,

I am writing here after witnessing this issue three times in pune. I booked the cab and their app shows that cab is some minutes away. I called the driver and asked him to come at my location. After some time i got the notification that trip has been cancelled. When i called the driver again he said that i was not at the pickup location. I am like, dude do you know my face? How do you know i was not there? I called you after booking the cab. Atleast have the curtsy to call back if you reached, because it is possible that we both are standing at some distance. App shows location but we can have at two different corners, right? What does uber customer care do? After registering the complain they refund amount in few days but is it enough? Why don't they understand that in such cases customer had to re-book the can and that means which may cause delay as booking again means waste of few more minutes.
Uber if you don't pay attention to these kind of drivers, you may find yourself at the same place where many other of your competitors have reached, which is bottom of the market. You are loved and used because your service was best, don't let it destroy due to such kind of weirdo.

1. Uber cc agents are fir saying sorry and then we canr do anything about it. Go ti the neareby office.
2. 90% replies are automatic robots reoly no human read the complaints and tery to understand the zest or root.
3. No communication amoung uber departments
4. Fir the last 2 yrs i had raised long tickets mkre than 100. If someone human read all all the story will b clear but uber does not bother and why should bug finances 80% of is ours through laytm and other online payments which uber kept and earn interest. Only ola payments are clear and prompt. Im not associated with ola although.
4. Riders commiting suicide because of disputes in family over timely emi
5. To my surprise uber know all. But...?

Me n my frnd took an uber ride yesterday, while riding i had given my usb cable and the phone to driver sunil for charging the phone.. We got down the cab and had left the phone in the cab.. We tried contacting the driver and the uber but couldn't get them. Today we got the driver on phone but his answer was so careless ki he says he has no idea about the phone..
This uber company and the drivers are a cheat..

Driver started shouting at us unnecessarily once the ride started stating that it took 5mins of extra time bcos o[censored]ber network issue in pick up location and scolded us for not calling him in return wen we asked him y couldn't he call he started shouting again that it is our duty to call him and not his. After starting the ride he started screaming saying country bruits don't know how to talk and all so i politely said him to calm down and go but he stopped aside of the road and asked us to get down the car and pay for the ride. We said him to drop us at the location so that we can pay him but he didn't listen to us and acted very foolishly and insulted us in front of everyone. Felt very upset with this ride and felt not to take any ride again in uber. I have attached the video of him screaming like hell on the lady after he dropped us half the way.. Need an explanation regarding this and want an apology for his behaviour... Requesting to remove such drivers on the spot and inform all the drivers about the same so no other repeats the same thing with others. Talking harshly on a women is not at all tolerable and is not fair on the part o[censored]ber to appoint such mannerless drivers who doesn't have any ethics shame on u guys

It is was most sordid affair in the morning while going to work, when i called the uber driver he reached my lane but refused to come to my house to pick me up. When it is a road where all cars come and uber driver also enters it. Today itself while returning from work when i came uber driver came upto my house, i asked him is there any problem in reaching here. He said ' even truck can come here'.

I had accident last week and that was the precise reason for calling uber. Whereas the one who picked me back from work reached my office and dropped me home, while going to work in the morning the driver did not come. Then i had to take an auto and reach 15 minutes late.

The most disgusting part of this all is that i was charged for it where as driver got free
Pramod dalmia
Indore
[protected]

I was riding uber pool and booked it at a surge of 199/- once i reached destination it prompted me to pay 239/- as guided by uber to not confront the driver rather pay and report later i paid an excess of 199/- on claiming later uber is giving false excuses #1 the fare shown was 239/- which is not true
#2 the car drove a longer route then one shown in gps which is again not true as driver followed the gps and even if he did not since i am not aware of other riders destination i did not ask him to divert. Hence uber should refund the excess charged.

Hi,

I need to file a complaint against uber.com. I have travelled on thursday and friday from my usual pickup to the usual drop location. While i booked the cab in an uber pool it showed me rs. 139 but when i completed my ride it was shown me rs. 196 and 193 deducted from my paytm account.

Even after complaining in the uber, they replied me with some lame reasons that you took a different route, you booked the can late blah blah blah... And have not refunded my money.

I initiated only two transactions with my master card today but received three debit notifications from you.
My details are as follow:
Name: christopher ochenje
Card no: [protected]
Questioned transaction document number: 372350

I used my card on two different apps for two different trips. Unfortuanately, i received debit alerts for three trips on uber. I don't know how it came about.

Hi,

I took a cab today morning at 730 am from jaipur airport to mariott hotel jaipur and i forgotten my mobile in cab and now i am not able to reach to driver and my mobile is coming as switched off!

Plz find below the driver credentials
Driver name - rameshwar car no - rj14 1475 white swift desire!'

Plz reach out to me on [protected] which is my alternate no for time being!!
Regards
Anshu mohindra

I have booked uber on 17.01.2018 to take a ride from my residence to Coimbatore Railway junction ( around 6 Km) on 18.01.2018 @ 5.10 AM to catch the train scheduled @ 6.15 AM . But Uber taxi arrived late by 25 minutes. ( 5.35 AM).After boarding the taxi, the driver asked me to get down stating that your trip is cancelled & to book another taxi. he cannot tell the reason for cancellation.I somewhat managed to catch the train by alternate own vehicle. This experience irritate me & also downgrade the image o[censored]ber.

I took ride from chandigarh airport on 21st jan to sector 44c. My driver asked me to change payment to cash and then charged me 500rs but my app showed me 377rs. On asking he said i will the message later and that this problem happens sometimes. He also took a different route than i suggested which i usually travel. And also later the app showed that he had cancelled my ride! This is fraud.. I need refund of my money..! I had leg fractured and i had to cancel 3 rides just because my previous drivers said they can't come though the app showed they are just 6mts away. This is the worst experience i ever had. Very bad service. If they can't come to pick why the hell do they accept the rides. Strict action need to be taken against such drivers.

Hi m, y name is arold fernandes.
I booked an uber from lower parel to goregaon on the 19th evening around 7;30 p. M. West and the pre fare was 676 or something as i remember, the driver munna charged me 937 rupees upon enquiring with him why the extra differene, he placed the onus of overcharging on the company, and that i would receive a e mail to that effest, which i havent yet received, i distictly remember the car number as 4390 a suzuki swift.
Hope thats enough info for you to log in into your records and provide me the clarification