Uber India Complaints & Reviews

@uber_india
Regarding issue raised yesterday about driver rajneesh who took cash from me of rs. 565 and rs. 670.65 also get deducted from paytm. Trip was from gurgaon to timarpur, delhi. Kindly look into this matter and resolve it asap. Your support team is not responding promptly. I have tweeted numner of times since then but all in vain. Please reply asap. Mob [protected]. Email : [protected]@gmail.com.

On thursday at around 2:45 i had asked for a pick up from vidyashilp academy to drop me urgently to sbi yelahanka new town. The driver was waiting in judicial layout. The location was clearly given as vidyashilp academy, allasandra. I am not going to pay the cancellation charges as it is his fault and it caused me precious moments in reaching the bank on time.
Bindu freeda rodriguez

I would like to bring to your notice misbehaviour of your driver, naveena, who drives a honda mobilio - 9777 on 31st dec 2017. I was shifting houses and i had 6 back packs with clothes. One was a trekking bag. When he saw the luggage he refused to put it in his cab. When we asked him why he said "i cannot take it". Then we tried explaining that we will keep it on the side and not on the seat, he physically stood between the door of the car and me to stop me from keeping the luggage. He also started making faces and speaking in local language kannada, waving his hands randomly. Then, he started closing the door with me in-between. My friend pulled me back on time else the door would have hit me. When i said i will complain to uber, he said "go ahead and complain". He then cancelled the cab and we were incorrectly charged with cancellation fee of rs. 157. I am a regular customer o[censored]ber and i am appalled and angered by this behaviour. I would like to state that i am not going to pay the cancellation charges at any cost. I would also like an apology from uber for the unfair behaviour meted out to me by the driver endangering my safety. Also, i immediately updated this on the uber app under the help tab. However i have received no response since yesterday. If i do not receive a response i will have no option but to take the legal course. Thanks, aishvarya

Hi

Your customer service sucks big time!!!
Today morning, jan 6th, 2018 at 12.28 am i took a ride from k137, neeladri rd, electronics city phase 1, electronic city, bangalore till white house appts., rt nagar, bangalore. I kept my mobile phone coolpad note3 lite inside the cab only to realize later after getting down from cab.

I tried emailing to uber support mentioning my phone details which seems to be an automated unmonitored mail id and bounced back. I tried calling the uber customer care :-
[protected] which does not connect anywhere!!!

I went to the uber web browser help section & provided an alternative number to be contacted wherein i get connected to a phone number which gets disconnected after some time!!!

I have the driver vehicle number but i don't have his contact number anywhere. Can someone suggest how the hell i get in touch with the driver?

Now the only option left with me is lodging an fir against uber india with the police station!!!

Please get in touch to my alternative number :[protected]/[protected] in case of any information.

Arijit.

3pm from vanasthali marg, lalpura colony jaipur to jaigar fort 13km, 1.5 hour waiting and then he dropped us to crystal palm shivaji nagar 16km at 6pm, we have been charged 3666.58 rs, which is too high.

Please can you check the fare and refund us. For 1.5 hr waiting, i should not be charged this high amount. Please help. Regards kundan hazam, [protected].

Dear Team,

Today I booked uber cab from levana cyber heights, vibhuti khand to vishwas khana and it's within 5 km distance.. As per uber offer its charge is 49 rs
But the uber guy asked 75 rs.. That was showing in his mobile.. Really this is very strange... This is not the first time it happened.. On 21st December 17 I booked uber for vishal khand, ivy stays.. It's also within 5 km and showing in my mobile 49 rs... and the uber guy charged 156 rs...kindly look into this and check with your driver... And refund my money.

Thanks &Regards
Katyayani
[protected]

I booked an Uber today around 3.14pm from Indira Nagar, Lucknow. The driver's name was Ashwini, Honda Amaze, 4448/3 (I'm unsure of the last digit) I'm a regular user o[censored]ber as I commute for my office by it. I'm in the habit of always standing at the pick up point at least 4minutes before the driver is about to reach. And I did the same today so while getting down the stairs, I noticed the driver was calling me and by the time I was about to pick his call it got disconnected. I kept calling him since then however his number came busy. And then after 4mins he called and started shouting at me like anything. I told him to speak properly and that I was trying his number I spoke to him using 'Aap' still he kept shouting. Then I decided not to take that ### and asked him to cancel the ride because had I canceled Uber would have charged me. He said he won't and the irony was that he didn't even have to wait. He reached the pick up point 5mins after that I really don't know what was the reason of his fury.
I'd like to suggest Uber to teach some manners and basic etiquette to its drivers to talk to customers especially females. I don't think I'd like to use Uber ever again now.

I m a regular customer o[censored]ber i m a retd govt servant nd a chronic patient. Today i visited a doctor at malkajgiri. Went by uber nd returned to ecil x roads by uber. After purchasing medicine we hv booked uber to our home. Mr paramesh driver vehicle no 6382 (If i remembr correct) nd driver ph no is [protected] when we rang up he asked us destination nd we informed. We waited nearly more than half n hour. He did not turn up nd suddenly tracking disappeared. When i tried again uber says i hv to pay cancellation. How nd why? When i hv not cancelled why i shuld i pay..

I had an account. With uber registered with my phone number. I stopped to use the number for a while and now when i am trying to login again with the number, it does not allow me to do so. I reached out to uber care but they are not ready to assist.in a situation where a person buys a new number and that number is already registered with uber previously, the person will not be able to use his number. What is worse is that some other person will continue having an account with the number he does not own which can sometimes lay another person in problem.

My name is anil kumar. Today 4 th january 2018 i had booked a trip from vyttila to udayamperoor in early morning [5.00am]. It was seen that the driver was 15 mins away from vytilla somewhere near panampally nagar. As it was a long time to reach, i have cancelled the trip and rebooked a uber but unfortunately the same vehicle was provided. I was waiting in thripunithura side of vytilla signal and in the map the vehicle had reached the kadavnthra side of vytilla signal. As the signal turned red he turned back to sa road by seing this i called him over phone i asked him to come back to me, but he lied to me that he tried contact me and i didn’t attend his call. It was a made up lie as he was hesitated to continue with trip and misbehaved to me over phone.
As i was a regular customer o[censored]ber this is my first experience in my life with such a useless driver. As uber is my regular travel partner i request you to please don’t provide such “undisciplined personalities”in your crew. The details of driver are provided below:
Name of driver: shibu paulose
Vehicle number: kl 41 h 5316
Vehicle : swift dzire
I request you to take immediate action against this driver.
Thanking you
Yours faithfully
Anil kumar

I applied a promocode o[censored]bx50off which gives 50% off for 3 trips my promotion.
I took a trip of value: rs105.10, rs521.16 and rs.163.71 (Screen shots attached for all three trips)
The promo code didn't apply to any of my trip.
I complained in uber also but the repeatedly sent me automated message about how to apply promo code.
I sent screen shot also saying that the code was already applied but they didn't take any action.

I have been writing to your folks for my trip to bangalore airport he asked me for cash and in spite of asking dint returned back mine was a cashless trip. Ur people give standard answer. I asked his number and car no so that i can get my cash back, still i get standard answer. They don't even bother to read the comments
Date :30th december 2017
Cab taken from uber to airport from kormanala fab india

I booked uber by 5 am from andheri east stn entrance n called driver ‭+[protected]‬ & informed him abt exact location. But he dint arrive at location at given time n due to which i had to miss my flight to jaipur & i had to bear a loss of 15k. He reached at location after 35 min.
Who is resposible for my loss of flight ticket??? Y shld i suffer only because uber
Driver doesnt know where is andheri stn & where is east & west???

Regards
Prashant kadam
[protected]

This is a complaint against UBER taxies. Please note that your UBER driver refused to pick me up from SECTOR44 just because he was in SEC 21 despite of the cab being booked for past 15 minutes. Further, I was charged with the cancellation fee which I won't pay for your fault. Goodbye to UBER forever. Incredibly poor service and weird staff. Need a reply asap!

I am manoj sharma an uber partner. My driver amin manihar completed ride on 20/12/2017 at 4:46am from mumbai international airport to panvel. Fare of the trip was around ₹900/-. But company paid me only toll and airport parking charge. Company didn't pay me around ₹750/-. I complaint 15 to 16 times in uber call center office. But every time they told us we will adjust within 48 hrs but today is 03/01/2018 and 48 hrs of company not completed yet. I am waiting that when company will complete it 48 hrs. It happens 4 to 5 times with me. And every time they told us that they will do in 48 hrs but every time i got disappointment from company.

This is regarding a complaint on Uber Driver called Sunil(Honda Amaze). I booked the cab today at around 2 pm for pick up from Niloufer Hospital and immediately after booking I called the Driver and he confirmed he is coming. I came down on the road and waited with a Patient for 20 to 25 minutes waiting the driver. I called thrice he said he is coming but he didn’t turned up when I called again he didn’t lift my call and cancelled the trip. I was so disappointed with such behaviour of this Driver and my disappointment was further increased when I saw Uber charged me cancellation fee.

I don’t understand why is amount is charged to me in fact you people should take strict action against that unprofessional/fraud Driver(Sunil) who kept us waiting on the road and didn’t turn up and even didn’t lift my call.

I request Uber Authorities to look into this matter and take strict action/penalty on this Driver and off course remove the fake cancellation fee charged to my account.

I have been duped by an uber driver by the name sebastian who was provided to me by att holidays in cochin. Sebastian cheated me by not returning my rs 3000 that he had taken as advance from me. He was very arrogant when i asked him to return my hard earned money. He in turn told me to do whatever i can & blocked my phone number. Matter is already addressed to kochi city police. Complaint no. Petition no. 45192/17/ec - g3

The vehicle details are - white toyota etios, registration : kl67 9460, driver's name: sebastian (Mobile no.[protected],[protected], car owner's name: prashant (Mobile no. [protected]), travel agent's name: bipin kumar (Mobile no. [protected]).

Hi my name is ram prasad das, my mob no [protected], on 1st jan i have booked uber ride from faridabad sec -18 to dargarh nizamuddin. The total amount i need to pay 467 /- but the driver charged me 570/- rs, name of the driver ram sakal his mob no [protected] his vehicle no - dl 1rtc0526, i have already escalate the matter to uber team but they told me that its non refundable. We dont have information for the same. I want to take action against the driver. So that he will not do this kind of thing again in future.

Hi
Booked for the cab called him he was trying to figure out the block later he cancelled the trip and left while cancelling he abused saying "why do u book pool" but after this i am charged as well it was completely unaware professional, i was rushing to office already i was late booking other cab an commuting was really hard later had to compromise with the ola for the ride

On 26th dec a ride was booked and canceled without my knowledge and i had to pay 43₹ for cancelation fee. On that day i was not in town and i did not book any ride. Today i couldn't book a ride because there was an outstanding amount. I request you to go through it and pay me back.
The payment system is weird and i need a reply too. This is not the first time happening.