Uber India Complaints & Reviews

On 13th jan 2018 at 1:15 hrs, myself vishant duggal had booked a ride with uber for drop at aundh. Driver name pramod, vehicle maruti suzuki swift dezire bearing registration number mh12nx0690.
The unscrupulous driver switched off the mobile phone and was missing. I waited at the location for 25 minutes as his location was showing 1 minute away.
Worst i get a message from uber stating if i want to book the next cab i should pay a penalty of rs 43/-. This is absolutely ridiculous and pathetic. The driver went missing and you penalise the customer. This is disgusting and shall defame your guys for such dishonesty and cheating.
You guys are not fit to operate and should shut your business.

14jan2018 16:48 ist

This is about a uber ride that we took

On[protected]
Approximately between 1230 ist and 1400 ist

From suryanagar i phase, anekal road, bangalore
To ttd information center

The vehicle was a white tata indica with the last four digits of the number probably 5831

We do not know the trip id nor the full licence no of the vehicle nor the driver's name.

This is because, the trip was booked for our sake by someone else on their own 'phone since we were unable to access the internet in suryanagar i phase.

When the vehicle reached the tool gate on electronic city road, the driver turned around and demanded that we give him rs. 45/= toll. When asked if he would be deducting that amount from the ultimate fare, he vehemently disagreed and said that paying toll was our headache.

When informed that during the up journey just a few hours before, the driver himself had paid the toll he said something about the driver not being all there or something.

When we told him that we'd have to talk to uber about his demand and behaviour he rudely dared us to call anyone whom we wished.

We tried being gentle with our statements but he wasn't about to have any of that considering his loud voice.

All the while, vehicles behind us were leaning on their horns.

While getting down, we once again asked him if we should deduct the rs45.00 toll that he'd taken from us he showed us his 'phone where the field "toll" showed null and asked us if we knew english. He went on to say "don't give me even a penny, but call whoever you want to and ask them". We had to say that as he had himself asked o[censored]s, we'd be calling someone at uber and asking them about him.

Thus, this mail.

We're senior citizens and it wasn't very pleasant to deal with this person.

The trip from ttd information center to suryanagar i phase started about 1027 ist 14jan2018 however, was remarkably pleasant. That driver - karibasappa, we think - paid the toll himself and didn't ask us a penny.

But this driver, from suryanagar to ttd info center left us feeling that we'd just had a close encounter of a very obnoxious kind.

We hope that you'll be able to extract that toll amount from this person and keep it with yourselves or, better still, give it to the nearest needy person whom you see.

Tks n rgs

On 6.12.17 driver hosain took cash payment from me saying he did not receive paytm money. Later i found amount was also taken from my paytm account. Ride was in kolkata. My phone no is [protected]. I request a refund for this trip amount. I had never used paytm before. Uber had credited 84 rs for unreasonable charge taken from me before. To utilise that i added 500 rs from my bank and made paytm balance 584. After the trip my balance reduced to 415. I want my 169 rs back. Please help

Today on 13th jan, around 6:30 pm, i took a cab ride from igi airport to dwarka. Driver name was shiv. The fare was 340 rupees. I paid him 500 rupee note and took the balance and got out. He called me up after some time to tell me that he couldn't find the 500 currency note and probably instead of giving me 100 rupee note he gave me 500 back. I said this did not happen as i checked he gave me 100 rupee note only. After some time i got a call from airport police station[protected] that the driver has filed a complaint against me that i haven't paid him his fare. I was shocked and told the lady on the phone that he is clearly mistaken on the currency note i paid and he paid. After some time lady again called me up and asked me to paytm him the money. I paytm him 500 rupees. This is outrageous. I want uber to take stern action against the driver and pay me back the 500 rupees i had to paytm him.

The incident took place on friday evening - january 12' 2018. I booked a cab from my office in cyber city, gurgaon for vikas puri, new delhi. I booked the cab through my uber app at 6:35 pm. The driver assigned to me was "sunil" who called me up to know the drop location. On knowing the drop location was delhi the driver immediately denied the duty and said he wont go to delhi and abruptly disconnected the call. I had to eventually cancel the booking. I again booked the cab at 6:44 pm and this time the driver assigned to me was "bachu". The driver reached my location and i boarded the cab. The driver before starting the trip on his phone app enquired regarding my drop location. On knowing that i need to go to vikas puri, delhi he started shouting and yelling at me and asked me to get out of the cab. He abused me and misbehaved using filthy words when i said you cannot deny duty. He was very rude, unprofessional and made me feel unsafe.

This is definitely not a small issue, the bigger picture of this is very dreadfull. A women feels unsafe in the city and such incidents can lead to posing threat and concern for her safety. I was felling helpless as every driver was denying the duty to my house and how should i go back home. I requested the driver that in evening timings he should not be denying duty to a female passenger and even asked him to connect to customer care but all my efforts went in vain.

I request to take a serious actions against the driver and should cancel his license. Moreover stringent mechanism should be formed to deal with such scenarios thereby discouraging drivers of such unprofessional attitude and should be taught to keep women safety the topmost priority.

It was a harassing situation for me and i don't want other working females to face such nuances.

Please note that i traveled on 21st december 2017 from thane to parel in the morning at 7 15 am. Driver dropped me at parel at 8.19 am. He told me that his device is not functioning so i paid him in cash rs 360/-. Even though uber has deducted rs. 346.11 from my paytm account.
Driver told me uber will refund this amount to me within a weeks time. Till today i have not received the said amount.
Uber order #0a0e51294303c5
0afeafec8cd317a0
Wallet txn id : [protected]
I kindly request you to do the needful and refund me at your earliest
Thanks,
Milind

I booked a cab from EGL and the ETA showed us as 26 mins...I did not cancel the booking. In a couple of minutes I get a notification saying Rs130 has been deducted from paytm against a n uber ride from some random place to another place. I did not take that ride and was still waiting at EGL. The driver/uber charged me that money for a ride I did not even take. I want the refund and there is no way I can reach them on this.

Booked a uberpool in mumbai. The driver cancelled it as he said he won't come to the pick up point. I was charged for the cancellation and now can't make any other uberpool bookings without paying the cancellation fee. I had already contacted support in uber app and make request to cancel the fee as the driver had cancelled my ride.. It said my fee would be credited. Bit on new booking, it again showing that my cancellation fee is balance and i need to pay it to the next driver. This is sheer cheating. If i don't get any reply in next 24 hrs, i would sue this company also share on social media for creating a racket to cheat innocent people.

I am to state that one of your uber driver vehicle no ts07ub9916, hit one bike rider, after joining the hospital deceivengly escaped from the place and ran away from the spot at kukatpally limits, cyberabad, hyderabad. Where the person received grievious injuries.

So i request to uber kindly get that driver to kukatpally policesation for further action

Regards,
Majid ali,
Sip-kukatpally, cyberabad
Ph. No; [protected]

Dear uber,

There is an unknown deduction of rs.309.46 was done from my paytm wallet on dec 23.

However, i have not used uber for that service.
As per paytm response uber is responsible for that transaction.
Kindly refund that amount asap.

I have enclosed the payment deduction screenshot as attachment.

Thanks & regards,
Sashi das
Paytm - [protected]
Uber - [protected]

I booked and completed a cab ride in the morning hours at around 6-10hrs after cancelling 4 rides, as they were too far and they told me to cancel. However at around 10-15hrs, some random number called and strted charging and shouting at me for not picking his calls. I dont know which cab driver it was or when did he call. All i can share is his phone number - [protected]. Please have a look into it, cause such behavior is very much unexpected from uber.

Dear All !
though I am a working lady in delhi/Ncr I have no option apart from Uber... Driver cancelled the trip and uber charged fine from me.Very pathetic service they have. we are paying high fares and we don't have customer support but drivers does.. We pay cash, they don't provide receipt of today one driver charged cash from me Rs 255 and it was booked by my friend so this trip already paid by my friends Paytm account.. when she called up the driver, driver said I didn't pay cash.. I was shocked...Uber can do this to with their customers.
I have even no of complaints but I am sharing few... One day I left one of my most valuable stuff in the cab. I noticed when i reached home. i called up the driver asked him that whenever he will go from my way kindly drop it.. since he was from near by my location. but He denied that stuff is with him. They don't have any honesty, loyalty... all drivers are cheap and mean too. Poor drivers with uncultured background.

My trip with Uber on 8th Jan morning vashi to Godrej east . In mid of journey came to know that one co passenger drop was first and that too Godrej west I decided to get down at JVLR as from there my destination was just 5min and if I sat then I would have taken 1hour. Ended the trip but instead of Rs309 deducted RS 499..is it right at peak office hours to seat one more hour in AC cab get involved in pawai LBS and Ghatkopar traffic and again come same eastern express highway and reach office. I saved drivers time petrol but what I got since I ended my trip before and they charged ubergo fair. I highlighted this issue to Uber but they gave me n number of reasons for not refunding the money. Uber is a cheater and unfairly treating genuine customer's. Kindly help me to get my refund back. Don't take Uber Rides they r fake when such issues comes they don't refund they just tick mark on resolved button

I book the uber from Hilton jaipur to beanerys cafe and I set the my location Hilton jaipur. For the location confermation I call to driver but he doesn't know where he was he said I call u later.. After 5-7 min he call me and he was asking about the my location I said I'm sending in My Location inHilton jaipur hotel but he said I'm not there and there is no any hilton Hotel and his voice lavel was very bad and he said u cancel the drive.. Than i told to him why I should to cancel when u didn't know about the location and u accept my ride and I said plz cancel my ride si he was saying I'll not cancel your ride because I'll not charge for the cancle ride u will charge.. And after 10-15 min he cancle the ride and he transferd cancle charged in my account it's very bad for me because it's not my mistake it's driver mistake and his behavior was very bad...
And driver name is Durga laal

Dear All

Please note that we are not able to add my credit card and we are getting attached error, whereas there is no outstanding .If outstanding is there, please send us the details to clear the outstanding
We are trying to send complains through help and Web browser but all in vain

We have been coordinating on these from last 6months but still the query is not resolved

I have been using uber ride from kameshwar elegence gota to sal institute of engg and techonology, ahmedabad for past some days and from my home charges are around rs.96. Today driver of vehicle number 1248 charged rs.150 plus stating that there is arrears of yesterday for vehicle cancelled. So far as yesterday was concerned i had requested for a ride and my destination distance is 20/25 minutes. Your co. Connected me a ride coming in 12 minutes i was waiting and after 5/6 minutes it disappeared and you connected to another ride again giving 12 minutes time. I rang up driver and he said he is at vaishnodevi and starting. The time period in mobile app was not updating and i rang up to know fate 2 times but he was not contactable as coming out of reach. I had no time to wait as delay could cause me loss and i had no option but to cancel the trip. Is it my only fault and such a big penalty without using vehicle? Please revert

I have purchased a Ride Pass from Uber India. The pass is for "Flat" Rs. 89 for 15 of their Go rides for 28 days. On multiple occasions, I was charged Rs. 200+ even after applying the Ride Pass.
The first time they reverted the additional amount that was charged. But this is happening again and again. Even after complaining, they haven't resolved the issue.
The SMS from Uber clearly states:
"Buy a Ride Package and pay one fare everyday!Enjoy flat fares of Rs. 89 on GO and Rs. 99 on PREMIER for 28 days".
The meaning of flat rates means there should be no other charges (apart from any tolls)

My name is madhav koparkari, i booked an uber cab on monday jan 8, 2018 at 20:55 :14 hrs from saraswati nilayam society, chittaranjan road, vile parle east, mumbai to chhatrapati shivaji international terminus, sahar. While booking it directed me to payment page, i paid the amount of rs.149.85 in advance through credit card, which was very well deducted from my account, but the cab never turned up. After waiting for more than half an hour, i tried cancelling the booking which never happened as well there was no other way to contact either the driver or uber customer care as i did not recieve any communication or message from uber. So now to know how would i get my money back??

On 8th jan 2018 we travelled from 1, sadhu vaswani rd, agarkar nagar, pune, to patker, plot no.8, old mumbai - pune hwy, baluchi vasti, shivajinagar, pune.
The driver was omkar maryti suzuki ritz, we paid an amount of rs 113 (As mentioned in my earlier complaint). This was inclusive of rs 42.50 cancellation charges levied on us though the driver somnath maruti dzire had cancelled on his own after making us walk 300m and keeping us waiting for 17 mins (12.39pm to 12.56pm). We received the receipt at 23.37hrs on 8th jan that too for rs 71.34 only.
On 8th when we tried to book uber in afternoon there was a message that i had not paid full amount and rs 42.50 is outstanding.
In my opinion both the drivers due censor.
An early feedback on my email id [protected]@gmail.com will be appreciated.

When it's my mistake (Even if it's due to driver's behaviour or activities), i pay the cancellation charges but when it's driver's mistake or your's mistake, do you pay us something for our wasted time and effort? How is this fair.

Today, i booked at cab. Waited for half an hour. Driver is not moving or responding. So, i cancelled it. Booked another cab. Now the driver is picking my calls, but still not moving from his current location. I call him again and he starts moving. Now he is just wasting my time going into dead-ends and taking wrong turns. I cancel and i am charged # 43 rupees. What kind of logic is this.

My phone number is +91-[protected], if someone from uber is interested in my complaint above.