Uber India Complaints & Reviews

Driver denied for trip... Why are you including extra charges for my next trip... Because of his denied request i cannot book another cab. I wait for half an hour there. He crossed the road infront of me and then cancel the request. Is it my fault...???
Now i am not able to book any cab because of his fault. Take an immediate action on this matter.

Thanks

Dear respected authority,
I'm vipin james. I've booked a cab on sunday 7.15pm from eifel city chakan, to gandharv nagari bhosari. I have recieved message that hyundai xcent with registration no mh12nb5360 have been arrive with in 20 minutes and at 7.31pm i have recieved a call from [protected] said he is the driver and ask me the location and i replied me and my family are waiting at the entrance of eifel city appartments and he said will arrive soon. But i have to wait until 8.30pm and the taxi not yet arrived and i was waiting there with my wife and 1 year daughter.in between that i tried to call back three times to the driver, the phone ring but he was not answered my call. We want to go at st antonys church gandharva nagari to attend the chirstmas mass. We miss the mass and it is the first time i have miss a chirtmas mass in my 34 years of life. As the driver not picked up i cancelled the trip at 8.30 pm. Uber message recieved again that they fined me 42.50 ruppes. We lost our time and also miss the important mass too. This could not happend again, to any other customers. The driver and company need to answer also this type of incidents shouldnot happen to any other customers.

Regards,
Vipin

Uber car tata indica car number up32hn1265 standing outside my home at 11pm and no other uber is near but the uber driver statnding outside my home off his location when i say open it its emergency my train is missing plz go he said i charge 250 rs but in uber ap its shows 196 rs only.. And he is also drunk just because of emergency i hire him he take higher amount insted of my saying and showing him amount uber app.. He just said i go only i[censored] pay 250 rs...
So plz kindly do enquire and if this not done i will complain in consumer foram as i knw car num...
Car num = up32hn1265

Dear team, i booked ubder cab on 25 dec 2017 around 12 pm for my wife and kid. Driver taken short cust based on the app route and that road is under construction instead taking another rute driver forced my family to get down on main road with rude attitude. Ubder not responding to my complients. Request to protect interests of the citizens. Thank you

Hello uber, i have booked uber cab from lb nagar to jubilee bus station. I have called the driver and asking about the address and also explaining about the address where i was waiting, the driver mr. Rambabu (Tata indica ts10ua5326) very rudely said book another cab and used some unparliamentary words. This is the reason i have cancelled the booking. Anyway i have been complaining since long but no action by uber higher officials. Very poor services and rude behaviour of drivers.

In my uber account, after completion of a trip, showed a receipt of rs.80.87. Driver collected rs.130 cash from me.

When i requested for refund, uber justified their act and suggesting me to pay through electronic payment method from next time to avoid such extra charges. Uber refused to refund excess amount paid.

How uber justify the receipt of 80.87 for paid amount rs.130?

I "anindam ghosh" residing at kolkata booked an uber on 25th dec mid night.. It was showing in my phone that the cab will arive in 6minutes. However after 8, 10minutes i call the driver he said that he was in sealdah to drop a passenger then he will come for pick up. I said ok i will wait. But after long period of time in the midnight he did not come as well as he did not picked up my phone.. While cancelling the ride it wad showing that some charges will be deducted for cancellation. But my point is being a uber customer is it really make any sense to give the charges for booking for which i have to wait for long in midnight. Please team look after this matter as i am very much irate for this kind of pathetic service
Driver name akhter and the cab number.
Wb052517

Yesterday, i boarded the uber cab from velachery pheniox to madipakkam ramnagar north with my family and missed 2pair of shoes in the cab. After trip, within 30mins we realized that we missed the shoes so called the driver and requested for help. He told that he is in laskhmi nagar madipakkam and to collect. So i went the same location but before i reach he threw the shoes and left. When i called him, he told that he threw it off and get from where we threw, but shoes were not available in that place. At least he would have keep those shoes with him so we would have collect later from him. Is this the way he treats his customers. These kind of drivers with uber? The worth of shoes are 1000 rupees. Driver name is manoharan and his phone number is[protected]. Now i don't mind about my lost but i really frustrated because it's my fault that we missed the shoes in car but the way he treated us was really bad and it was frustrated... Please do take action on driver...

I have been a uber user for the past two years. I have taken more than 50+ rides through out the years. But i had never complained much about there services even though i had many issues.
On 23rd dec 2017 around 8:30 pm, i booked the cab in uber. But one after another 4 consecutive drivers have cancelled my trip just because they have to drive long. One of them told they are not paid when it's paid through online and so cancelling.
I had to wait for an hour to get a cab allotted at last. It was frustrating to see that cab getting cancelled after waiting for long time. We are accepting to take the trip with the hidden surging. But even then if it's getting cancelled, we don't deserve that kind of service. We need the service for what we pay with dignity in place. I was not able to complain this on their app or portal or anywhere. How can i reach the customer care on phone or email? This is not like happening once in a while but recurring often.
One of their idea of rating the customer for the service they have used is not that i have seen anywhere. I’m not sure if anyone will openly rate their customer and put it on their profile to make them remind “ have to keep this star rating up”. Uber should remember, i’m not the product. I’m the consumer of their product. Its kind of abusive.
I’m depended on the cab services due to some personal reasons. And i’m using the service for every week. Uber stands tall because of the customers like me. They should understand this and find the mitigation plan to fill in the gaps.

I have a uber account with mobile no. [protected] which is disabled since long. I have mailed uber several times asking reason for disabling my account. But, everytime i am receiving same type of system generated email that your accou t has been disabled due to some violation. They are not telling the nature of violation an asking again and again. I am a female doing job in noida. At times i need to book a cab which i am. Not able to do as my account has been unnecessarily disabled. Keeping in the view the safety of the women, please take up the matter with uber so that my account gets activated again.

Uber taxi bearing registration no. As01 01hc 9213 did not pick up me from beltola tinali guwahati, in spite of my phone call. Now uber has charged me rs. 42 without riding. Now uber drivers are committing mistake uber is charging us which is unjustified and illegal. This is second time uber is charging me. Now, kindly return my money as free ride and punish the driver so that he never repeat such mistake.
Hope for positive action.

Sir,
This is to inform you that i tejas shah along with my 3 friend's were planning to go with uber car number wb 11c7287 (Driver name being wasim),... To play our nation wise cricket tournament of our association @9. A. Sharp
Our pick up point is jain hospital 493 /b/1 g. T. Road when we book uber then arrival times are 6 minutes but after so many times we r fail to receive at arrival point. After so many calls from my mobile number [protected] no one bother n nor any response from car driver
We want a case against this number as it 'huge loss to us as we r not able toreach in time in our destination
We book other uber number 9.49a m... And kindly please look into this matter and we have till not cancelled the first ride... And so we had to book an another uber ride the number being wb 19f1971... Pl reply... We are eagerly waiting for it...
Thank you

Date : 19th december 17, time : 10:00am (Approx);
Trip route : kolkata airport to vip enclave baguihati
Driver ethinicity : bihari
Age : 40 (Approx)
Actual bill from uberzone: 155rs
Over charged by : 100rs
Total paid : 255rs
Driver said "your luggages weight will flatten my tiers, so you have to pay extra"

The booking was done from uberzone airport (Kolkata).

This is a complaint on tremedous misbehaviour from the part of the driver and over charcharging by 100rs. The passenger was my father aged 57.

Please get back to us driver details in 3 working days, failing to do so will result in esclation on legal grounds.

Sir/mam

My uber id:- [protected]. I booked my cab from kaveri apartment, vasant kunj to select city walk. But my driver deepak did cheating with me and he did not ended my trip at select city walk mall, he ended my trip at narela. (Copy attached with e mail).
This caused me 1082.22 rs. Instead of rs. 187.50. This make me mentally torched. Please do needful at your side and take suitable action against deepak and refund my money.

The payment was done through paytm.

Regards

Mohit bansal
Assistant director-i, central electricity authority, ministry of power.
Uber id:- [protected]

I pradip banerjee, mb no. [protected], email id: wml. [protected]@gmail.com unable to use your app as showing every time showing incorrect password. After verification code sent to my mobile no. It is shown that reset password link sent to my email address five times i have tried but no link has been sent to my email address. You are requested to look into this mater. So that i can use your cab.

Hello,

I want to complaint about my last booking with one of your driver named altaf.

I have cancelled the booking because mr. Altaf was unable to find my location and i have to catch my train from station jaipur junction and your driver was not be able to find my location and i was in hurry, so that i need to cancel the booking... I don't think this is a valid reason for deducting cancellation charges. I am looking forward to get refund from your side. I hope you'll sort this out, so that i can continue using your services.

Thanks
Akshat mathur

I booked an uber cab from tondiarpet office to chennai central railway station for rs 137. But driver came after 25 mins from the time of booking and that time i'm getting late. On the same time he is asking for 50 rs extra other then the uber fare...
Taxi no tn 87 4791, driver name narendra babu. Bcoz i'm getting late so i have to pay ₹50 extra, but this not fare.
Plz take some strict action against these type of driver and refund my ₹50.

Sanjeev
Con no [protected]

This is in reference to the incidence happened at airport parking, at 1:33pm. Today i booked a uber taxi
From airport and asked the taxi driver to pick me up from the arrival point. The taxi driver asked to take
A ticket from the arrival passenger pick up area point of rs 55. (7 min ka nahi hai apko ticket leni hi padti
Hai) to which i have a call record for same. These guys where asking me to pay arrival money without
Giving ticket and after fighting with me for 4 min they gave a ticket for 8 min for which i denied the
Payment. I think they have a setting with the cab people so that they ask for money in advance and if
Person enquire about “why? “then unnecessary waste their time so that at the end they need to pay.
The cab driver said you have to pay otherwise they will create trouble when i come next time.
Cab driver name : nilesh
Car : maruti swift
Contact number: [protected]
1. What is this ticket all about (Arrival ticket)?
2. Why cab driver insisted to pay it in advance?
3. Two to three people with improper dress code and without there identity standing in parking area to
Fight if a person is objecting to pay?
4. Threatened me to pay the parking fair. Otherwise stand.
This is an issue of concern as there working in gangs for arrival people can someday also lead to
Unwanted incidence. Today it’s a matter of rs 55. I hope they don’t gang up against a female visitor to
Our city or anything else.

Uber is utter bad.. The driver has to drop me in one place and the amt was rs.30 which i gt as a msg.. After i got the cab he went in and around the area to pick another person without dropping me directly and atlast he said the amt is rs.60, he gave me the reason tat he dint knw how tat came or even tat might be the last balance amt.. Idiots worst service.

Driver was not waiting at the relevant location, he asked to walk and come to the other destination which was 5-7 min walking distance from my location. As i reached there, he cancelled the ride without any intimation. This is intolerable. I request you to take strict action or make some amendment in the rule, ie., if driver cancels the ride within 5 min. Or even after he needs to intimate the passenger, else his account will be deducted.