Uber India Complaints & Reviews

This is with reference to my uber account with mob no [protected]. Paytm has become default payment method without my consent on uber app. I am not being allowed to change the payment method either. This is against law. Please allow me to change the payment to cash or payment method of my choice. When i click 'delete' on paytm as pay method, 'something went wrong' appears all the time. It is happening continuously for the last one year. Is it the way to cheat customers? In the latest tried trip on uber app, driver cancelled on his own and i was charged 43 rupees. Why? How can driver cancel on his own without taking my calls and then charge me 43 rupees. When i tried to get refund, amount should be credited back to paytm and not to uber credits, because i don't want to use uber anymore. Immediately refund amount to paytm and make necessary changes on the app so that i can change the payment method.
I am forwarding the screenshot of the message not allowing to change from paytm as payment method.

Yogeesh h r

Sent from yahoo mail on android

I had worst customer care experience with uber india. I booked a cab in jaipur on 24 dec and was charged with 1008₹ fo not r 30 km journey and when i raised a complain in uber app they replied in start about some gps error and instead of refunding of my money they deducted extra 94₹ from my paytm wallet and now they are not replying. Behaving like a thief even when you are a international organisation.

While made the booking the fare confirmed rs around 157.00. The driver shown fare rs 367.00 (Approx) as he confirmed taken a different path without my consent & knowledge. He forced me to pay the amount rs. 367.00 & asked me to make complain for difference refund.

Secondly in my mobile a reminder is coming for rs. 187.00 though the booking was made but he did not turn up on time at all. Hence my request the same may be waived.

In view of the above kindly make the refund & waive your claim for not availing the car.

Unable to use your services for this.
My (M) [protected]

A ride was booked at railway station jaipur and after waiting of 15 minutes a car is seen coming and after confirmation taxi number i expect that the taxi would stop near to me but despite calling the driver om he did not stop. Then i spoke loudly but the driver fly his hand and did not stop and stop the taxi a place far from me under the bridge. I forcefully hire a auto and paid just to double. I was with my family and two briefcase. Inspite of that a cancellation fees imposed. At that time there is no croud at railway station. I feel very bad of regarding yoyr services.
Profile mob. [protected]
My other mobile - [protected]
Ratan sanjetee

On 24 dec 2017 i booked a trip at 7:49 pm. Driver mr ketan called me to inquire about the exact pick up location which was explained to him. As he did not turn up i called him again when he did not mention anything about his inability or cancellation. Using the app i could locate him in very close vicinity but to my surprise he arbitrarily cancelled the trip for his own reason without informing me.

The cancellation fee of rs.47.25 for a trip cancelled by an irresponsible driver is not expected from you, not justified and i strongly mark my protest. The amount may be reversed immediately.

Mobile [protected]

Yesterday on 28/12/17, i had booked uber at 2.54 pm from borivali to swatantrya veer sawarkar marg, prabhadevi. It was paid by paytm. On reaching at destination driver mr. Sachin forced me to make cash payment. He took cash rs.388 from me though it was already paid by paytm.
On complaining with uber, company said that it was your mistake so we will not refund you.

MY SELF SAGAR SHARMA LOGIN ID [protected]@gmail.com have booked a Premium Cab from Uber so that my family can travel comfortably but the driver purposely cancelled the trip in spite of been personally guided by my Daughter My Daughter approached the driver and told him Uncle hamara ghar Yaha hai aap mere saath chalo then too he cancelled the Trip and went away.
so i had to make another booking but it was also again asigned by uber to him as he was near my location this time i personally called him and requested him and after continuous followup he came.

my Question is that how come he can cancel the trip when he was been guided personally and if he says that he was not getting the location then how he reached when second booking was made
This is the trick they might be using purposely to earn more by just cancelling the trips.

I booked your Premium CAB not Uber Go hoping for comfortable journey of my family.

Hoping for Suitable Action ASAP else i have to escalate the complaint.
feel free to call me
Regards
Sagar Sharma
[protected]

Sir i book uber on 22 dec from jc nagar banglore to city railway station but unfortunately when i pay i forget my mobile on my seat afer 2 or 3 min i call on my no but driver switch off my mobile driver name is suresh i book it by my own id arun sharma mobile no [protected] so i need ur help u just contact me on my ulrernative contact no [protected] or on my mail [protected]@gmail.com

I would like to complaint on one of my ride,
Its a serious issues
I booked a cab in the early morning
Called driver he said, i am coming to 10 mins, called him again 2 times, did not answer
Please see the screenshot
More den 20 mins, driver is still there, not moving his car, not answering my calls

I am not cancelling my ride, i will wait for an answer

I got late to work, if anything serious happens at work, i will file a police case, because o[censored]ber it happened

My registered uber number is [protected]
Venkat

Took a trip dated 28th december, 2017. The upfront fare was shown as rs. 49/- and without any change in trip destination/ route, the amount debited from my account was suddenly rs. 99/-
Now the best part starts; lodged a complaint with uber. They reverted back saying upfront fare should be rs. 99/- and marked resolved. I reverted back saying upfront was not 99 and was 49. They replied me back within 3 mins with the same content "upfront fare was rs. 99/-". This continued for another 7 mails. I wonder they expecting that the best way to resolve a problem is to frustrate the customer unless and until he let go his complaint. It is not the amount involved is material, its the mental torture their customer service agents have done through. I have an entire mail trail and trust me just reading the mail trail itself would actually frustrate any1. Bravo to uber india!!!

During my last trip to guru ramdas marg on 26th dec. 2017 i found that cab ac was not working and on complaining i was indicated by bablu driver that in winter people do not ask for a. C. And also cost of repair is high. From car situation it looked that this a. C. Was down for many months. During such a polluted weather this is a cheating and on cost of driver uber should refund my whole money on account of defocient service. Look forward to a favourable response. Dharmendar kumar arya... [protected]@gmail.com

I booked a cab for my friend on 25th December who was drunk and driver dropped him at his place and the amount came approx. was 250 rs however the driver didn't end the trip there, I called the driver around 11:56 pm to check why the trip didn't end as my friend told me he reached home @ 11:34 pm. driver said he dropped him 20 minutes ago. I asked him to end the trip he said I will do it in a while. And he ended the trip 30 minutes later and that to 20 km away and the bill came around 646 rs. which I am not willing to pay as it was drivers fault. I made several complaints and there is no revert from UBER. I booked cab from number [protected]

I am ravi malik ([protected]) and scenario which i am going to mention below was happened in pune on[protected].
I had to catch the flight on 17-oct so i took the uber cab and selected the upi as payment mode. After reaching the airport, i tried to make the payment through upi only but upi did not work that time even after multiple attempts. So finally i made the payments of 524 rupees in cash to the driver.
From that day onwards, i was unable to book any new ride because whenever i was trying, i was getting payment outstanding message. I emailed and messaged the uber through app multiple times but i did not receive any proper message. Moreover, uber start saying that please pay the outstanding amount to continue using our services.
Why would i pay the same amount which i already paid to the driver and don't you think that will any driver allow me to leave without paying him irrespective of payment method at that time.
Today i received a message from paytm stating that 524 rupees got deducted from my account for uber order. Uber double charged me doing this.

Hi!
There is the confusion.
The final fare is 189.60 rs, a driver said me this is a cash trip and you have to give 239.00 inr cash as shown on his device. I have given him 240.00 rs cash.
Then i checked my app after few minutes, 189.60 inr is also deducted from my account.
I have paid 189.60 + 240 = 429.60 inr to you. Now i need one of that payment refund cash or credit that deducted.
Thanks
Mj panchal
[protected]

I took a cab on tuesday from jawaharlal nehru marg new delhi to saket and the driver misguided me that i have to cancel the cab because he don't want to go and he told me that he will send some other person for the reason but after waiting for 15 to 20 minutes i called him again then he told me that he wouldn't come you have to cancel the cab i wouldn't cancel the cab the way of talking was very bad and i was very unhappy with the driver so i took the different cab and uber charged me of 42 rupees which was not in my fault i was ready to pay uber but still i am booked another cab because i was with my family and i could not take the liability to risk the family so i paid the next driver the rest of the amount please help me or else reference the money to my account and please make a driver more reliable on which i can have faith or else i'll will travel in some other car thank you

1. On 23rd dec i placed a booking through uberfor a sedan for my travel from wakad (On the pune-mumbai highway) to mumbai international airport. The intial contact name was mahadeb but driver as well as the car changed. Mr yogesh turned up with a cng hatchback with nil storage space. With seats cramped with luggage, the three o[censored]s + driver commenced the journey at 1302h planning to make it in time for checking in at 1640h for a flight out of mumbai.
2. After starting off, the driver insisted upon filling up cng and left us with no other option. We requested him to drive on oetrol but he refused. He took an off rpute for hp petrol pump at bangalore mumbai highway. The halt at the filling station took about an hour while the driver was busy on mobile conversing we had to request the cars in the queue to give us priority as we were rushing for airport. The driver was in no hurry to commence the journey. Due to issues with the gas station.
3. With his poor driving skill we reached the airport in 4 hours the distance which otherwise is covered in 2h 30 mins. After arriving at the airport with hope of providential flight delays, the driver demanded an arbitrary amount for payment, in excess of the rs1800 billed by uber. I had no time to waste in continuing with the argument and told him i would settle with uber.
4. The consequence of this unprofessional approach by the uber driver was that we missed our flight from mumbai to trivandrum, for which i took a financial hit of more than a lakh..
5. I do not see a case of force majuere in this turn of events and consider uber is liable for the financial loss and ideally should have compensated as a good gesture of customer service for the mental distress as well as financial loss i and my family went through.
6. I contacted uber through the app as well as twitter but the response was highly casual.in app they addressed the issue as resolved. When queried i was told the team would contact. Till date no one has either contacted or addressed the issue.
7. I request all to give wide publicity to this harassment that i am facing because o[censored]ber. My rider rating is 4.85 which indicates my impeccable profile so far from other drivers o[censored]ber.
8. I was left with no option but resort to social media for resolving this callous, unprofessional service and high handedness approach o[censored]ber for not addressing customer distress.

I am complaining about the driver, mr. Srinivasa, cab no. Ka-41-a 5855 not turning up on saturday 23rd december 2017 at 11:30 am as asked for. Waited for 20 minutes at the gate, when he was supposed to have arrived in 01 minute. Since he did not call us, we had no way of contacting him to find out where he was and guide him if he needed directions. We were forced to travel by an autorickshaw. We were charged cancellation charges of rs.43/- on our next trip on 25th december 2017 in addition to the normal ride charges on that day (25th), which i paid up. Why am i being charged when the driver does not turn up nor gives a call as is the normal practice?

Dear sir

A young boy travelling by uber cab no hr 73 a-6721driven by mr zakir hussain from noor nagar, jowheri farm n. Delhi to igi airport on 25.12.17 at arround 12 noon was charged rs 600 and for the same distance the u/s was charged rs 189 less than a month ago. Please clearify.
While seeking a clearification from the driver i was given to know that he had to pay a toll tax of rs150. How come.?
Moreover the traveller was not provided a receipt for the sum paid.
An early n/a is anticipated.

Sincerely
Suhail shafi
Cell no [protected]

I had booked uber on 24.12.2017 from jaipur and trip was from amrudo ka bagh to nehru memorial school jaipur. I waited too long for cab to come on spot to pick up but neither he turned up nor he responded positively on phone. He cancelled the booking and i got outstanding balance 36.75₹ for his cancellation. I want my refund asap for this nonsense. Resolve this issue asap.

At charbagh railway station lucknow, i booked uber at 9:12pm .
I received driver details
Name: Anand,
Number: [protected]
I called driver and he asked where you want to go, I told him i will visit Nakhas Lucknow, he said that he is waiting outside premium parking, I reached premium parking within 5 mins and called him, he replied that he will not to go to Nakhas and said you will receive another driver number which i didn't receive and driver cancelled the trip.
On cancellation Uber has charged me Rs. 52.50 for cancellation, which i didn't.
Im my uber account it is showing outstanding amount of Rs 52.50

after that i booked ola and reached my destination

i have attached the uber recipt and driver cancellation msg as well as ola receipt(which confirms that i truly need a cab service at that time)

my request is against uber to neutralize the outstanding amount and provide compansation and also take strict action against driver.

Uber account detail:
Name:Mohd Adnan
Emial : [protected]@gmail.Com
Mobile Number : +91-[protected]