Uber India Complaints & Reviews

I tried to book an uber from bagbazar around 8.20 pm today. Driver for pickup was shown who was completing a nearby trip. The arrival time was after 10mins. I called the driver he asked my location & confirmed he will be coming after completing the trip, he asked my drop location, i told it is howrah. I saw he completed the trip and was nearby my location i called again, he confirmed arriving at my location. The next moment i saw my trip...

I found that most of your drivers first accepr the pick up and after waiting for them for more than 10 minutes when you contact them they ask drop point or they themselves call back and ask the drop point. If it is distant they refuse to come because that reduces their number of trips per day which mainly is your criteria for paying the drivers. Not only that, they ask you to cancel the booking, which entails charges ranging from 50/-. Even...

I booked car under your company to proceed from vayusena nagar, lohegaon to phoneix mall. After waiting for half an hour the driver did not report to pick me up. (Car license plate no was mh 12kn3783). After repeated call on mobile also the driver did not report. This was very embarrassing situation for my family aswell as for me also. After completion of my job when i returned at around 1530 hours i was charged rs 99/- with rs 42.50 for...

Had a harrowing experience in nov 2017 when i booked a uber and waited for more than 30 mins. I was able to trace that the driver on standby for long time and headed towards a different direction. I called the driver plenty of times but he was not picking up. No number o[censored]ber was available to complain.
I was not able to cancel bcos uber was charging me for cancellation. So, uber prevented me from cancellation, driver was not responding,...

On 16th december 2017 i took a ride with uber and at the end of the trip driver took ra. 1018 in cash from me despite taking an additional 1018 rupees via paytm. I want my refund of rs. 1018. This is the most horrible thing you can do to consumer by charging double. I will go to consumer court if this is not settled. This is not the first time uber has done this....

A retarded mind conversation with uber customer care in india which shows how uber operates in india paying hefty salaries to certain executives.

Hey,
Sorry to hear about the trouble.
Could you please help us with the date and amount of this charge you're referring to? Also, i request you to attach a screenshot of the charge on your valid bank statement so we can look into this and help you in the best way possible.br...

Today i booked a cab in uber app! The expected timing was 15 mins so i was waiting and in few mins i called him to check where he is his phone was busy i was expecting and waiting for him. But i got the notification saying pay 30rs to continue booking because i was waiting in french loaf and looking at him in the map he was somewhere and he cancelled my booking i don't know what he did i have been charged 30rs. Then i again contacted the...

I booked a cab early morning at 3.52 today and it was showing me a fare of 478. By the time i have completed my ride the total fare got revised to 560.73. If i consider this as a surge pricing also then i generally take ride from the same departure place to the same destination place and get charge correctly then why the price got increased this time. There was no waiting to driver and we have straight completed our ride and even there was...

Hi team, i unlocked 1 promo code in oct, 17 (Validity till dec, 17) of rs. 75 for making 5 trip payments using mastercard.
I unlocked another promo code on 5-dec-17 of same amount (Rs. 75) for making 5 trip payments using mastercard. But after this, my first promo code got removed from my a/c.
I never used the first promo code in any of my trip.
I contacted uber many times, and each time the customer care representatives...

I have travelled from bhubaneswar to cuttack on 23rd november 2017 and back from cuttack to bhubaneswar on 2nd december. I want receipts for my travels in my mail himansu. [protected]@sbi.co.in. I have booked my ride from my mobile [protected].
Further i want to say whatever solution given in your app under help is not working. Kindly send me the receipts....

The trip was cancelled by the driver as he refused that his car was of haryana and he could not go to noida as he had no permit
Kindly lok into the matter
In the earlier matter the driver said he is stuck in nehru place and cannot come before 30 mins so the trip was cancelled
Kindly refund amount as it is no fault of mine and i should not be penalised
Anshu khanna...

In last 2 weeks, whenever i book uber what happens is that the driver starts the trip without picking up the customer.

It has happened 4 times and whenever we raise complaint with uber. The executive who call back are very rude.

Looks like uber is training drivers to do so and trying to cheat customers.

This is becoming a habit for uber and executive don't take any action. Infact are trying to...

Please refer to the above.

This is to inform you that myself ‘sudip das’, resident of 4, sreepur lane, p. O.- haltu, kolkata-700078, working in income tax department, govt. Of india. I have been using uber cab service, kolkata since last 01 year but the bad experience that happened with me at the night of 13th december 2017 was very astonished/shocking for me. The details of the incident are as under:-

01. That,...

I took a ride on wednesday 1312/2017 at about 1.28 am. Trip was from new market area to 13/8 tara moni ghat road. I did not had change... Thus gave the driver a rs. 2000/- note and was waiting for a change, he took the money and i was waiting outside the window. The driver closed the window and i started shouting but it was quite late night and roads were empty... The driver speeded the car and ran away with my money. I tried to write to...

Worst behavior from the uber driver i had ever faced. I booked uber for my old parents from my home to chennai central railway station. He had reached the destination some few meters from my original destination and he didn't call me, i myself called him and confirmed and i told him that i would reach him in few min but he neglected me and just went away and he cancelled the trip. He didn't even manage to call me before leaving when i tried...

I have booked two taxis from two different uber accounts on 9/11/2017 for subroto park (From kiran garden, uttam nagar) because we r six members both taxis showed me fare of rs 129/-. We took drop at subroto park and paid 129 cash to one taxi and this one was connected to paytm so driver told me 129 will be deducted from my paytm but to my surprise after half an hour of drop i got message that my drop was hauzkhas which is very far from subroto...

Yesterday i had booked a uber from bangalore airport to my residence. After waiting for 17 min for the cab and twice complaining to the uber representative the driver suddenly cancelled the trip. I once again booked another uber and departed but found the driver is taking me to wrong address. I told the driver i have to go to indiranagar and not similar address in hebbal. He showed me the address he had received from uber. I then rechecked...

Please note that i had booked an uber number 0201driver name madhukar, at 8.40am in the morning. It was very impt for us to reach the destination as my daughter had to appear for an exam on time, the trip was cancelled at the last moment by the driver, without considering the time lost and the other driver named raj was very arrogant and said he would reach only after 25minutes. Then i called madhukar the previous driver to know the reason...

Toll fare was wrongly included in the bill / receipt generated by uber. Even after uber acknowledging the issue they denied to alter the receipt and refund appropriately.

Refer the email communication —
So now the responses are going into a black hole?!! Terrible customer service.
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On thu, 14 dec 2017 at 10:06 supratik debnath wrote:
Hi again,

I said, i did not pay for...

As per my complaint uber have to refund cancellation charges of rs. 30 twice & rs. 43 charged. Total rs. 103, instead of that uber confirmed that only rs 30 refunded. Balance amount is still with them.
Today 15th december, i booked uber from bangalore east railway station to my house. I got a confirmation that william in mahindra kuv 100 will reach in 6 minutes. I waited for more than 20 minutes and tried to reach driver several time...