Uber India Complaints & Reviews

On 13th december my wife chandana basu booked uber taxi from majiwada, thane to go to sector 30 vashi at 7 pm. The estimated amount was shown rs.409/-. But while reaching at the destination, the driver name anil charged rs.591/-!!! When we challenged the authenticity, he told to contact customer care. My wife could not contact customer care and we had to cough up rs 591/-. This is utterly foolish business by uber.
When we lodged the complaint to customer care, the reply came "it is between the customer and the driver". It is ridiculous!!
The people do not know who is anil driver but know uber. Tomorrow if a uber driver molest a lady, you can not wash out your hands just by telling that it is between the driver and the woman. If a driver cheat a passenger, uber must not tell that it is between the passenger and the driver.
We request you to refund the excess money to us as charged by the driver anil. That should be the real ethics of the uber.

Dear sir,
With utter regret i m here to inform u that i cant access the uber app from my mobile with the mobile no.. I created an account at uber.com with email id [protected]@gmail.com and mobile no [protected]. When i sign in to my account with email id it is signing in but it is not with my mobile no. Neither can i login to the uber app with the mobile no. When i see my account profile by logging in by my email i cannot find my phone no and it is not verified. Plz look into the matter and plz try to solve the matter as early as possible so the inconvenience is removed.
Thanking u
Regards

I have booked the share cab on 17th dec from maharani bagh new delhi to manglapuri palam new delhi. When i have booked the cab price is showing in one seat is 199 and 2 set is showing 209. So i booked the cab for 2set but then ride has completed the amount will exceeded rs368 so i was shoked how is it possible so pla check ur details and refund my exceeded amount.
Ride booked for mobile no [protected]

I booked your uber vehicle no : 6562, driver ph number : [protected], toyota etios, at time 2.48 pm to pick my father from cmbt koyambedu passenger way today[protected] to my home. - your driver did not turn to the booking point and he parked his vehicle in the high way away from the bus stand therefore it was very difficult to locate the vehicle. However my patient father boarded the vehicle by facing great difficulties at the above parked spot. When the driver was questioned, on the way, he blamed the booking person and shouted at his throat and asked my father to get out of the vehicle in the middle of nowhere. He used filthy languages and said that it was his own car and he doesn’t care about uber company and further he scolded by filthy languages about the management also while my father he would make complaint to the company. There after my father refused to get down from the vehicle in the middle of nowhere and at last driver dropped him at the destination and we paid him in full rs.171.00 which is rs.10 in addition to the original booking amount. At that time, at the destination point after paying the same, i received my father and said the driver about the correct boarding point and for that he scolded me like anything and used filthy and gross languages and quarrelled with me, my father and my sister. We never came cross such a driver like this who behaved brutally, indecently and rowdy like. He will certainly spoil the company and earn bad name to your company. I request you to take urgent action failing which i fill be forced to lodge complaint to the appropriate authorities against your company. Thanking you,
R. S. Priya.

Hi uber

On[protected] i scheduled drive for 5.30 pm. Mt anjaneyulu assined for me with tata bolt he was not reached my location after waiting of 15 + mints i called him he given a very filthy language response and he sopken very bad without manners, so i waited more than 30 mints to cancel the service but he wont cancel the service immedialty i booked another service cab because o[censored] r bad response and service. After 40 mints u r another drive osman ali (Mahindra verito) called me to pick the cab i told him iam already on the way iin another cab and i waiter more time. He humbly requested to cancel the ride i cancled that. But u r bad response and bad serice i cancelled the ride but u charged me 47.25 rs revert my money back other wise i wil raise this in social networking sites about u r bad service and raise the complaint in consumer forum tooo. I tried to call u customer care number but there is no contact in app or in website.

Regards
Balu
+91 [protected]
Balajisoft. [protected]@gmail.com

Took a ride on friday 15th december 2017 from delhi lajpat nagar to delhi holy family hospital... Nice and safe journey... Unfortunately u forgot my iphone hands-free immediately i called the driver [protected] vipin... He said he found my headphones and will return it to me.. Its 5th day he is not responding well.. Even uber is not doing anything... I want uber to revert asap

Dear sir/madam

Today dt-19/12/2016 at 1:35 booked pool cab driver named tahir ph. No of driver is [protected] in the name of rakesh tiwary [protected].. This ride is from m2k floors sector 50 gurgaon to huda city centre.. Ride has been accepted and when i call him after 7 mnts to know his status he said u didnt pic phone and i wait then i m abot to reach huda city centre... But he didnt called me once coz phone was with me only and if he called there is no point to miss the call... And its also told wrong that he is abot to reach huda city centre... As u can also check that huda city centere is 15 km from my place and how he come to my place to pick me and in 7 mnt after he is about to reach huda... And then i have to cancle the ride and as ur term and conditions that if i cancle the ride have to pay rs. 42 and this is not acceptable... This is purly ur driver mistake not mine so how i can charged...

There for plz look after the issue and solve it as soon as possible

Regards
Rakesh tiwary
[protected]
Svs. [protected]@gmial.com

I have booked uber from my home hsr layout to yesvantpur railway station on 18th dec 2017. When i booked the uber its shows me a fare of rs 350 -470 but after completing the trip the fare has become rs. 1303 and there was no dely and no heavy traffic.
And i had a harrowing experience with uber driver name arunpandiyan (Contact no - +91-[protected]) first of all, he took different route (Outside of city) and for that i paid rs 135.00 as a toll tax and after telling him that why you taking this route, in reply he told me that i will go as per uber map, i am not going to follow your route so unprofessional and no etiquettes.

I have lost my mobile in uber cab while i took my ride.
I am trying to reach out to my phone or the driver, i do not have driver details. But he is not picking up my phone. So please check this on priority.

Kindy check with the registered uber number:[protected].

Contact me on my email id: [protected]@gmail.com/ [protected]@gmail.com

Or phone number: [protected].

Dear sir,

I was travelled with my colleague by uber black service on dated 17/11/17 from indragandhi domestic airport to lajpat nagar, ghaziabad via dilshad colony. After completing my ride i paid to driver amount 1100/-. But driver has cancelled the ride. Now we need your support/advise to get invoice of that ride & take necessary action against the drive so that control such kind of ambiguity in future.

For your reference i attached the vehicle name plate photo.

Thanks
Manoj kumar
Kumar. [protected]@irco.com
[protected]
Ingersoll rand india

I booked for an uber ride (For my daughter zinnia) at around 9:30 am today on 19.12.17 (From mayur vihar, phase-iii to sector-55, noida). The message received showed vehicle no. Dl1rt8237 with driver name virender. When i contacted the driver over phone, he declined to undertake the ride on the ground that there was no such booking. When i insisted that unless there is such booking, how can i receive his details. He then became extremely extremely rude and started using very foul language. As the trip was very urgent, i tried to cancel the same and re-book. But that was also not going through due to 'uber network' problem. Suddenly a different vehicle hr55x8082 (Driver: sunil) arrived and completed the trip.

I booked a cab from kharghar to international airport at 6:55 am on 19th dec. A driver named shailesh picked up my booking but didn't respond. I tried calling him but his phone was switched off.. I saw from map that he had not moved. Inch from his previous location. I had to catch a flight and so cancelled it but you guys charged me rs 100 as cancellation fees with my fault.. Can i ask why? This is how you make money?

We booked 2 uber xls for dec. 6th. 5:45 am for airport ride. We were heading to assam for a family wedding. These ubers were booked from the night before and we have confirmation emails. These cars did not show up and we got no cancellation emails or calls from them. We waited till 6 am then my brother dr. Greesh lillaney and sister in law anjali lillaney who are both senior citizens and the grooms parents got nervous as hell and started to panic. We all ran on the street frantically looking for taxis. We finally managed to hire 2 local cabs and got one small uber. We were extremely late to the airport and almost missed our flight. My sister who was with us has had spine surgery and is since been in pain from the frantic running. The grooms parents due to stress and anxiety suffered blood pressure and breathing issues and were ill for days to follow. Our family has been very upset and have been visiting doctors ever since. I would like to sue uber for damages for the distress we have been caused. I would like to know what you are prepared to do to compensate us for this ordeal we have been thru failing which we will consider hiring attorneys and making this a public matter. I am happy to provide you with uber confirmations and boarding passes for the same date and time as mentioned above. Awaiting your response

Dear team,

I have reached multiple times for the account black for uber in my mobile & they says they have escalated issue but as for no updates nor issue has been fixed.

I was using uber app in 2 mobile with same mobile number where they have blocked my account & my old mobile has not working. I have been requesting from 3 months till now they have not fixed where the below updates received for your reference

I want to reactivate my account
First and last name : harshith

Mobile number : [protected]

Describe two recent uber trips : dear team, i have received the below updates from team multiple time saying issue has been escalated & team will resolve. But till now no one contacted. You have blocked my uber account where none of the number i cant register with my app & multiple times i have explained the issue that there is no my mistake you have blocked my issue. I want escalate this issue i am reaching you guys multiple times where no proper updates from the uber team. Else may i request you to let me know where i can directly reach out uber office. I am the regular user o[censored]ber & my account has been blocked & none of the number i can use with uber app. You people simply ignoring my email by saying that issue has been escalated where im facing issue to book cab. I am receiveing regular offers from uber not working uber app. May i request you all to escalate my issue & take it on concerns & resolve asap thanks, harshith waiting for your reply i want to reactivate my account hey harshith, we're glad you reached out to us regarding this issue. I have escalated this to the appropriate team and they will get back to you with an update in 24 hours. Your patience is appreciated. Sent by uc on friday, december 8, 2017 at 7:04:11 pm continue this conversation by replying to this email or going to help in your uber app. Previous messages first and last name : anitha h mobile number : [protected] describe two recent uber trips : dear team, since from 2 month i am writing you to reactivate my uber account where i got below response multiple times but still i am not able to use my uber account. May i request you to consider this request on high priority & activate hi anitha, we're glad you reached out to us regarding this issue. I have escalated this to the appropriate team and they will get back to you with an update in 24 hours. Your patience is appreciated. Sent by anandsinghchauhan on wednesday, november 29, 2017 at 10:36:33 am continue this conversation by replying to this email or going to help in your uber app. Previous messages first and last name : anitha mobile number : [protected] describe two recent uber trips : dear team, many time i have explained my issue & you said you have escalated issue to active but today u come back & says cant activate. Could you please check the responses which ever i received from ur end for the activation of account. I am the good ride & had good rating since i was using uber app in 2 mobile with same number my accpount has been locked. Old mobile has gone & i cant use so i am not able to request in new mobile with same old no. [protected]. Else i have requested you to activate with new number which i have registered but you have disabled not using even single ride. New number [protected] i am mailing you since from one month where you says escalated issue & will be resolved but today you gives some different response nor activated my account. I would request you to validate below im attaching all the previous responses & provide me the correct update is greatly appreciated email: anitha. [protected]@gmail.com thanks, anitha i want to reactivate my account 1) thanks for reaching out, anitha. Happy to help. Upon checking, i've noticed that the mobile number you've provided is already associated with another uber account under your name. This explains the trouble you've had with mobile update. Please be advised that we highly discourage multiple accounts since uber works best when an individual has a single account with unique payment profile and mobile device. Let us know the email address and mobile number of the account you'd like to keep so we can delete the other one. After that, you should have no problem using it in the future. Looking forward to your response. 2) want to reactivate my account hi anitha, we're glad you reached out to us regarding this issue. I have escalated this to the appropriate team and they will get back to you with an update in 24 hours. Your patience is appreciated. 3) i can't sign in to my account hi anitha, we're glad you reached out to us regarding this issue. I have escalated this to the appropriate team and they will get back to you with an update in 24 hours. Your patience is appreciated. 4) i want to reactivate my account hi anitha, thank you for bringing this to our notice. On reviewing the details, it seems like your account has been suspended by the system for activities that violate our terms and conditions. Although we understand that this could be unintended, we unfortunately will not be able to lift the restriction manually and your account will be unavailable for use until further notice. Apologies for the inconvenience and appreciate your understanding in this regard. Sent by sd on friday, november 24, 2017 at 11:21:04 pm continue this conversation by replying to this email or going to help in your uber app. Sent by anitha h. On monday, november 27, 2017 at 6:54:35 am sent by harshith v. On wednesday, december 6, 2017 at 6:15:48 am

Thanks,
Anitha

I took the cab from hind inox, g c avenue for behela chowrasta, kolkata but at emall, c r avenue the car brokedown and drive asked me to change the drop location. I said i will be charged but he insisted, as i was in hurry i did as the driver said and was charged rs.63 immediately i booked another cab from that very location for behala. Car broke down was not my fault, so why should i be charged? You may arrange for refund of my this ride. Driver name was shoeb, car hyundai xcent. Booking time 13.33 on 17.12.2017.

I would like to report, i have given my mobile to driver for charging during the trip on saturday night (16/01/2017) from whitefield to yeswantpur, but unfortunately i forgot to take it back. The phone was switched off and was charging through driver's cable. I am not able to trace the driver now. I have been calling the driver since saturday night till now via uber app but he is not responding.

I also approached uber via mail to provide me driver's direct contact no. Or any supportive help on this.
However i could not get positive response also they are trying to hide this incident as well the driver. Uber has all the contact and address information of the driver but still they are not helping.

Driver's information-
Venkatesh c
Vehicle number: ka03ad0802

Please help me to contact with driver or request him to return the mobile as the earliest.

Pathetic situation i came a cross today, today have booked uber from kharghar 1st driver is ajay kar bhari and second is ashish suresh (Booked one at 7.34 and another on 7.49 pm, both the drivers have started a trip and switched off their mobile, was trying since 30 mints but ni response, without any of my mistake have been charged trip charges rs 66 and rs 55.93

Take action against this 2 cab driver, how you tolerate such # guys in your company,

One no have got is [protected] and another drivers no is [protected]

Return my money and take action against this 2 buggers, revert me the action taken and return my money's rs 122

Will not take a ride henceforth in uber unless you people resolve this immediately

I tried to book an uber from bagbazar around 8.20 pm today. Driver for pickup was shown who was completing a nearby trip. The arrival time was after 10mins. I called the driver he asked my location & confirmed he will be coming after completing the trip, he asked my drop location, i told it is howrah. I saw he completed the trip and was nearby my location i called again, he confirmed arriving at my location. The next moment i saw my trip was transferred to another driver who was again completing a trip nearby & came after another 10 mins. I waited for 20mins on my location. The previous driver cancelled & transferred my trip only because he did not want to come to howrah. I lodge a complain against that driver whose mobile no is [protected]. I want uber to take action against that driver & also request to take step to against such harassment to customer. We agree to pay more on uber only to have a no refusal safe drive to our location but if such harassment continues it useless to have this app.

Regards,
Poulami banerjee

I found that most of your drivers first accepr the pick up and after waiting for them for more than 10 minutes when you contact them they ask drop point or they themselves call back and ask the drop point. If it is distant they refuse to come because that reduces their number of trips per day which mainly is your criteria for paying the drivers. Not only that, they ask you to cancel the booking, which entails charges ranging from 50/-. Even when you report the matter on your help menu, charges are continued. I don't know if this is your policy to earn money in this fashion or something is wrong with your staff. As a continued practice o[censored]ber to keep charging me for cancellations done by your drivers, i was constrained to remove your service from my businesses. While i have no grudge or complaints about your frequent overcharging in the name of "surge pricing" (Because we are forewarned about prices) i, for that matter nobody, would like to be cheated of his hard earned money on account of defeciency of service from the service provider or their drivers. This actually is double whammy as not only you loose time waiting for the cab (And sometimes almost missing your flight or train), you are also wrongly charged for refusal o[censored]ber's drivers.
Moreover there is no financial penalty on drivers for such misdemeanours other than down grading them which hardly bothers them because the customer has no choice of choosing driver and most of them are already registered with "ola" also.
Hope this clarifies my previous year with uber.

I booked car under your company to proceed from vayusena nagar, lohegaon to phoneix mall. After waiting for half an hour the driver did not report to pick me up. (Car license plate no was mh 12kn3783). After repeated call on mobile also the driver did not report. This was very embarrassing situation for my family aswell as for me also. After completion of my job when i returned at around 1530 hours i was charged rs 99/- with rs 42.50 for previous trip. This was another embarrasing situation for me.