Uber India Complaints & Reviews

I have booked uber from my home hsr layout to yesvantpur railway station on 18th dec 2017. When i booked the uber its shows me a fare of rs 350 -470 but after completing the trip the fare has become rs. 1303 and there was no dely and no heavy traffic.
And i had a harrowing experience with uber driver name arunpandiyan (Contact no - +91-[protected]) first of all, he took different route (Outside of city) and for that i paid rs 135.00 as a toll tax and after telling him that why you taking this route, in reply he told me that i will go as per uber map, i am not going to follow your route so unprofessional and no etiquettes.

I have lost my mobile in uber cab while i took my ride.
I am trying to reach out to my phone or the driver, i do not have driver details. But he is not picking up my phone. So please check this on priority.

Kindy check with the registered uber number:[protected].

Contact me on my email id: [protected]@gmail.com/ [protected]@gmail.com

Or phone number: [protected].

Dear sir,

I was travelled with my colleague by uber black service on dated 17/11/17 from indragandhi domestic airport to lajpat nagar, ghaziabad via dilshad colony. After completing my ride i paid to driver amount 1100/-. But driver has cancelled the ride. Now we need your support/advise to get invoice of that ride & take necessary action against the drive so that control such kind of ambiguity in future.

For your reference i attached the vehicle name plate photo.

Thanks
Manoj kumar
Kumar. [protected]@irco.com
[protected]
Ingersoll rand india

I booked for an uber ride (For my daughter zinnia) at around 9:30 am today on 19.12.17 (From mayur vihar, phase-iii to sector-55, noida). The message received showed vehicle no. Dl1rt8237 with driver name virender. When i contacted the driver over phone, he declined to undertake the ride on the ground that there was no such booking. When i insisted that unless there is such booking, how can i receive his details. He then became extremely extremely rude and started using very foul language. As the trip was very urgent, i tried to cancel the same and re-book. But that was also not going through due to 'uber network' problem. Suddenly a different vehicle hr55x8082 (Driver: sunil) arrived and completed the trip.

I booked a cab from kharghar to international airport at 6:55 am on 19th dec. A driver named shailesh picked up my booking but didn't respond. I tried calling him but his phone was switched off.. I saw from map that he had not moved. Inch from his previous location. I had to catch a flight and so cancelled it but you guys charged me rs 100 as cancellation fees with my fault.. Can i ask why? This is how you make money?

We booked 2 uber xls for dec. 6th. 5:45 am for airport ride. We were heading to assam for a family wedding. These ubers were booked from the night before and we have confirmation emails. These cars did not show up and we got no cancellation emails or calls from them. We waited till 6 am then my brother dr. Greesh lillaney and sister in law anjali lillaney who are both senior citizens and the grooms parents got nervous as hell and started to panic. We all ran on the street frantically looking for taxis. We finally managed to hire 2 local cabs and got one small uber. We were extremely late to the airport and almost missed our flight. My sister who was with us has had spine surgery and is since been in pain from the frantic running. The grooms parents due to stress and anxiety suffered blood pressure and breathing issues and were ill for days to follow. Our family has been very upset and have been visiting doctors ever since. I would like to sue uber for damages for the distress we have been caused. I would like to know what you are prepared to do to compensate us for this ordeal we have been thru failing which we will consider hiring attorneys and making this a public matter. I am happy to provide you with uber confirmations and boarding passes for the same date and time as mentioned above. Awaiting your response

Dear team,

I have reached multiple times for the account black for uber in my mobile & they says they have escalated issue but as for no updates nor issue has been fixed.

I was using uber app in 2 mobile with same mobile number where they have blocked my account & my old mobile has not working. I have been requesting from 3 months till now they have not fixed where the below updates received for your reference

I want to reactivate my account
First and last name : harshith

Mobile number : [protected]

Describe two recent uber trips : dear team, i have received the below updates from team multiple time saying issue has been escalated & team will resolve. But till now no one contacted. You have blocked my uber account where none of the number i cant register with my app & multiple times i have explained the issue that there is no my mistake you have blocked my issue. I want escalate this issue i am reaching you guys multiple times where no proper updates from the uber team. Else may i request you to let me know where i can directly reach out uber office. I am the regular user o[censored]ber & my account has been blocked & none of the number i can use with uber app. You people simply ignoring my email by saying that issue has been escalated where im facing issue to book cab. I am receiveing regular offers from uber not working uber app. May i request you all to escalate my issue & take it on concerns & resolve asap thanks, harshith waiting for your reply i want to reactivate my account hey harshith, we're glad you reached out to us regarding this issue. I have escalated this to the appropriate team and they will get back to you with an update in 24 hours. Your patience is appreciated. Sent by uc on friday, december 8, 2017 at 7:04:11 pm continue this conversation by replying to this email or going to help in your uber app. Previous messages first and last name : anitha h mobile number : [protected] describe two recent uber trips : dear team, since from 2 month i am writing you to reactivate my uber account where i got below response multiple times but still i am not able to use my uber account. May i request you to consider this request on high priority & activate hi anitha, we're glad you reached out to us regarding this issue. I have escalated this to the appropriate team and they will get back to you with an update in 24 hours. Your patience is appreciated. Sent by anandsinghchauhan on wednesday, november 29, 2017 at 10:36:33 am continue this conversation by replying to this email or going to help in your uber app. Previous messages first and last name : anitha mobile number : [protected] describe two recent uber trips : dear team, many time i have explained my issue & you said you have escalated issue to active but today u come back & says cant activate. Could you please check the responses which ever i received from ur end for the activation of account. I am the good ride & had good rating since i was using uber app in 2 mobile with same number my accpount has been locked. Old mobile has gone & i cant use so i am not able to request in new mobile with same old no. [protected]. Else i have requested you to activate with new number which i have registered but you have disabled not using even single ride. New number [protected] i am mailing you since from one month where you says escalated issue & will be resolved but today you gives some different response nor activated my account. I would request you to validate below im attaching all the previous responses & provide me the correct update is greatly appreciated email: anitha. [protected]@gmail.com thanks, anitha i want to reactivate my account 1) thanks for reaching out, anitha. Happy to help. Upon checking, i've noticed that the mobile number you've provided is already associated with another uber account under your name. This explains the trouble you've had with mobile update. Please be advised that we highly discourage multiple accounts since uber works best when an individual has a single account with unique payment profile and mobile device. Let us know the email address and mobile number of the account you'd like to keep so we can delete the other one. After that, you should have no problem using it in the future. Looking forward to your response. 2) want to reactivate my account hi anitha, we're glad you reached out to us regarding this issue. I have escalated this to the appropriate team and they will get back to you with an update in 24 hours. Your patience is appreciated. 3) i can't sign in to my account hi anitha, we're glad you reached out to us regarding this issue. I have escalated this to the appropriate team and they will get back to you with an update in 24 hours. Your patience is appreciated. 4) i want to reactivate my account hi anitha, thank you for bringing this to our notice. On reviewing the details, it seems like your account has been suspended by the system for activities that violate our terms and conditions. Although we understand that this could be unintended, we unfortunately will not be able to lift the restriction manually and your account will be unavailable for use until further notice. Apologies for the inconvenience and appreciate your understanding in this regard. Sent by sd on friday, november 24, 2017 at 11:21:04 pm continue this conversation by replying to this email or going to help in your uber app. Sent by anitha h. On monday, november 27, 2017 at 6:54:35 am sent by harshith v. On wednesday, december 6, 2017 at 6:15:48 am

Thanks,
Anitha

I took the cab from hind inox, g c avenue for behela chowrasta, kolkata but at emall, c r avenue the car brokedown and drive asked me to change the drop location. I said i will be charged but he insisted, as i was in hurry i did as the driver said and was charged rs.63 immediately i booked another cab from that very location for behala. Car broke down was not my fault, so why should i be charged? You may arrange for refund of my this ride. Driver name was shoeb, car hyundai xcent. Booking time 13.33 on 17.12.2017.

I would like to report, i have given my mobile to driver for charging during the trip on saturday night (16/01/2017) from whitefield to yeswantpur, but unfortunately i forgot to take it back. The phone was switched off and was charging through driver's cable. I am not able to trace the driver now. I have been calling the driver since saturday night till now via uber app but he is not responding.

I also approached uber via mail to provide me driver's direct contact no. Or any supportive help on this.
However i could not get positive response also they are trying to hide this incident as well the driver. Uber has all the contact and address information of the driver but still they are not helping.

Driver's information-
Venkatesh c
Vehicle number: ka03ad0802

Please help me to contact with driver or request him to return the mobile as the earliest.

Pathetic situation i came a cross today, today have booked uber from kharghar 1st driver is ajay kar bhari and second is ashish suresh (Booked one at 7.34 and another on 7.49 pm, both the drivers have started a trip and switched off their mobile, was trying since 30 mints but ni response, without any of my mistake have been charged trip charges rs 66 and rs 55.93

Take action against this 2 cab driver, how you tolerate such # guys in your company,

One no have got is [protected] and another drivers no is [protected]

Return my money and take action against this 2 buggers, revert me the action taken and return my money's rs 122

Will not take a ride henceforth in uber unless you people resolve this immediately

I tried to book an uber from bagbazar around 8.20 pm today. Driver for pickup was shown who was completing a nearby trip. The arrival time was after 10mins. I called the driver he asked my location & confirmed he will be coming after completing the trip, he asked my drop location, i told it is howrah. I saw he completed the trip and was nearby my location i called again, he confirmed arriving at my location. The next moment i saw my trip was transferred to another driver who was again completing a trip nearby & came after another 10 mins. I waited for 20mins on my location. The previous driver cancelled & transferred my trip only because he did not want to come to howrah. I lodge a complain against that driver whose mobile no is [protected]. I want uber to take action against that driver & also request to take step to against such harassment to customer. We agree to pay more on uber only to have a no refusal safe drive to our location but if such harassment continues it useless to have this app.

Regards,
Poulami banerjee

I found that most of your drivers first accepr the pick up and after waiting for them for more than 10 minutes when you contact them they ask drop point or they themselves call back and ask the drop point. If it is distant they refuse to come because that reduces their number of trips per day which mainly is your criteria for paying the drivers. Not only that, they ask you to cancel the booking, which entails charges ranging from 50/-. Even when you report the matter on your help menu, charges are continued. I don't know if this is your policy to earn money in this fashion or something is wrong with your staff. As a continued practice o[censored]ber to keep charging me for cancellations done by your drivers, i was constrained to remove your service from my businesses. While i have no grudge or complaints about your frequent overcharging in the name of "surge pricing" (Because we are forewarned about prices) i, for that matter nobody, would like to be cheated of his hard earned money on account of defeciency of service from the service provider or their drivers. This actually is double whammy as not only you loose time waiting for the cab (And sometimes almost missing your flight or train), you are also wrongly charged for refusal o[censored]ber's drivers.
Moreover there is no financial penalty on drivers for such misdemeanours other than down grading them which hardly bothers them because the customer has no choice of choosing driver and most of them are already registered with "ola" also.
Hope this clarifies my previous year with uber.

I booked car under your company to proceed from vayusena nagar, lohegaon to phoneix mall. After waiting for half an hour the driver did not report to pick me up. (Car license plate no was mh 12kn3783). After repeated call on mobile also the driver did not report. This was very embarrassing situation for my family aswell as for me also. After completion of my job when i returned at around 1530 hours i was charged rs 99/- with rs 42.50 for previous trip. This was another embarrasing situation for me.

Had a harrowing experience in nov 2017 when i booked a uber and waited for more than 30 mins. I was able to trace that the driver on standby for long time and headed towards a different direction. I called the driver plenty of times but he was not picking up. No number o[censored]ber was available to complain.
I was not able to cancel bcos uber was charging me for cancellation. So, uber prevented me from cancellation, driver was not responding, uber didnt give any option to contact them completely putting me in helpless situation.
Finally driver cancelled after 30 mins when i ran and took a normal cab.
I am asking for inr 50 as cancellation fee from uber and inr 320 which i paid to the normal cab.
Uber is giving some lengthy info about their product, process... Finally they are sending mail that we have not received your complain... What a hypocrisy and ways of shutting down a customer complaint.

On 16th december 2017 i took a ride with uber and at the end of the trip driver took ra. 1018 in cash from me despite taking an additional 1018 rupees via paytm. I want my refund of rs. 1018. This is the most horrible thing you can do to consumer by charging double. I will go to consumer court if this is not settled. This is not the first time uber has done this.

A retarded mind conversation with uber customer care in india which shows how uber operates in india paying hefty salaries to certain executives.

Hey,
Sorry to hear about the trouble.
Could you please help us with the date and amount of this charge you're referring to? Also, i request you to attach a screenshot of the charge on your valid bank statement so we can look into this and help you in the best way possible.
Awaiting your response!
Sent by uc on friday, december 15, 2017 at 3:59:12 pm

Date is 1st nov 2017. It is mentioned in the messages and screenshots and i am not sure why you cannot read that
Sent by raj on friday, december 15, 2017 at 2:03:29 pm

Sorry, i have already given you screenshots from valid bank statement as mentioned in my previous message. :) time of the transaction is 5:30 pm
Sent by raj on friday, december 15, 2017 at 2:02:33 pm

Hey,
Sorry to hear about the trouble.
Could you please help us with the date and amount of this charge you're referring to? Also, i request you to attach a screenshot of the charge on your valid bank statement so we can look into this and help you in the best way possible.
Awaiting your response!
Sent by shivani on friday, december 15, 2017 at 1:55:46 pm

Date and even time of charge is mentioned in the snapshot and this is the full line item from statement. Can you review the screenshots again and let me know what is missing so that i can help?
Sent by k. On friday, december 15, 2017 at 1:02:09 pm

Hey,
Sorry to hear about the trouble.
Could you please help us with the date and amount of this charge you're referring to? Also, i request you to attach a valid and full screenshot of the charge on your bank/wallet statement so we can look into this and help you in the best way possible.
Awaiting your response!
Sent by mohammad on friday, december 15, 2017 at 12:33:13 pm

These are pictures cut from paytm and hdfc bank statements. You skipped noticing the u icon in paytm snapshot and blue table representation in the hdfc bank statement. I am surprised you thought these are sms or text messages. Apart from these screenshots from the statements there is not other way i have to share more information regarding these transactions. I am attaching them again so that you can re-verify that these are not sms. Also, these screenshots have transaction ids listed which you can use to track in your system to find out if transaction happened successfully or not. Why are you not doing that? Why do you need screenshot when your system already has information on these transactions? ~raj
Attachments:
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Sent by raj on friday, december 15, 2017 at 12:04:36 pm

Hi,
Sorry to hear for the confusion.

I've checked the screenshot sent by you, it is the texts you are getting about the charge which is not verifiable as per our policy. I would like to request you please send a latest screenshot of your bank/wallet statement reflecting this charge towards uber.
Please note that sms messages are not considered a bank statement as they do not differentiate between a hold and a completed transaction.
Look forward to hearing from you soon.
Sent by sauravkumarsingh on friday, december 15, 2017 at 11:44:54 am

Please see the screenshots below. I have check that none of these transactions are reversed in the last 6 weeks. ~raj on friday, december 15, 2017 4:20 pm, uber support wrote: uber | |
Attachments:
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Sent byraj. On friday, december 15, 2017 at 11:16:47 am

Hi,
Sorry to hear about the duplicate charge on your trip.
Could you please send in a screenshot of your bank/ wallet statement reflecting these charges towards uber so we can check it for you?
Awaiting your response.
Sent by sudhanshukhanna on friday, december 15, 2017 at 10:49:52 am

The date and time is already provided in my message. I have given the transaction numbers from wallet and debit cards same as what you see in screenshots. Why do you need screenshots?
Sent by k. On friday, december 15, 2017 at 4:01:05 am

Hi,
Sorry to hear about the trouble.
Could you please help us with the date and amount of this charge you're referring to? Also, i request you to attach a screenshot of the charge on your wallet statement so we can look into this and help you in the best way possible.
Awaiting your response!
Sent by banesingh p. On thursday, december 14, 2017 at 7:56:50 pm

What did your receipt explain?: the money is deducted from debit card and paytm account as well
Other questions about this trip?: paytm transaction details - uber order #6210f65a1ebb[protected]cfb28ca1 paytm cash txn id [protected][protected]:34:00 pm debit card transaction id reference no [protected] date 1/11/2017 amt 352.62
Sent by k. On wednesday, december 13, 2017 at 3:48:19 pm

Uber b. V.
Mr. Treublaan 7, 1097 dp amsterdam, nederland

Today i booked a cab in uber app! The expected timing was 15 mins so i was waiting and in few mins i called him to check where he is his phone was busy i was expecting and waiting for him. But i got the notification saying pay 30rs to continue booking because i was waiting in french loaf and looking at him in the map he was somewhere and he cancelled my booking i don't know what he did i have been charged 30rs. Then i again contacted the cab driver he spoke very arrogantly i asked him why am i being charged you didn't come and you didn't respond he keeps blabbering something and he told me do what ever you can do! Great job uber in recruiting people and training them you fame is well know
Blown way by your staffs behaviour hats off keep up the good work

I booked a cab early morning at 3.52 today and it was showing me a fare of 478. By the time i have completed my ride the total fare got revised to 560.73. If i consider this as a surge pricing also then i generally take ride from the same departure place to the same destination place and get charge correctly then why the price got increased this time. There was no waiting to driver and we have straight completed our ride and even there was no traffic as it was early morning.

Please take prompt action against such illegal practice and help me get my money refunded back...

Hi team, i unlocked 1 promo code in oct, 17 (Validity till dec, 17) of rs. 75 for making 5 trip payments using mastercard.
I unlocked another promo code on 5-dec-17 of same amount (Rs. 75) for making 5 trip payments using mastercard. But after this, my first promo code got removed from my a/c.
I never used the first promo code in any of my trip.
I contacted uber many times, and each time the customer care representatives "diverted me to different topic" and never resolved the issue.
Please help!

I have travelled from bhubaneswar to cuttack on 23rd november 2017 and back from cuttack to bhubaneswar on 2nd december. I want receipts for my travels in my mail himansu. [protected]@sbi.co.in. I have booked my ride from my mobile [protected].
Further i want to say whatever solution given in your app under help is not working. Kindly send me the receipts.