Uber India Complaints & Reviews

I booked a cab today at around 12:40pm, for my mother and 3 year old daughter and a maid. Upon calling the driver he asked them to walk 400mtrs to another place. When i refused because my mother will not be able to walk that distance with the child, he very rudely said that why i cant walk this small distance.
He did not go to the location as instructed and chose to park himself anothet 100 mtrs or so away from the school. I informed my mother to go there and board the cab as i did not want any further argument, and then this driver started arguing and misbehaving as to how i booked a pool when there are 3 people.

Uber, this is not the first time i have booked a pool car from the school. I do not understand why such people are allowed to ply vehicles when they are not customer centric. Initially i tried speaking rationally to thid guy and then i too lost my cool. He says if required he will drag my family out of his car. How dare he?. This is not what i expect out of your company, and being such an old customer i expect something being done about his behavior.

Uber charged rs. 400.02 on dec 7, 2017 against my paytm e-wallet attached to my uber account. I did not book any cab or used their cabs for any trips on this particular date. Neither i had any outstanding balance from prior trips. I raised a complaint using the "help" feature from my app and followed up as well. But, there hasn't been any response from uber.

I have booked uber on 29th nov 2017 for date 30th nov 2017 morning 5:30 am from my home naigaon (Juchandra) to international airport. Booking was taken by uber online and in the morning even message comes that your car is on way for pickup by 5:30 and after some time it shows message that we cannot find a ride for you sorry for inconvenience, now as you are in transport business you know the importance of reaching airport on time that to for international flight and uber put me in tremendous problem by turning back on such crucial time than i have to rush for search for taxi and end up paying rs. 1300 for urgent private taxi.

I demand action on this act asap and answer for who will bear this loss and all the effort which i have taken in that early morning to located ride for me to reach airport.

Hope uber value their customer and will respond to this mail with positive answer.

I am completed 2 uber rids. I am asking them to send me the invoice copy to my registered email id, but the are telling me that your email is not registered etc etc.
However, few days ago i was unable to login into uber via my registered mobile number. Then i have sent a mail to uber support that i am not able to login, then they help me out and said we have solve your issue and you can login now. They also said that we have also linked yout email id to the same uber account.

Why i am not getting my invoice copy?

Answer please.

Regards

Kunal jain

I had booked a cab from CMBT to Chowdry Nagar Main Road at 05:49am on 07/12/2017. The driver arrived at the road opposite to my pick up point. Since, I had luggage’s I couldn’t cross the road & requested him to pick me at the location I specified but he refused. Now, I get a notification to pay ₹157.50/- for the ride that my driver cancelled. I request you to look into the issue and cancel the payment for the above mentioned ride.

Uber charged a cancellation fees on my ride which was not taken. Driver had cancelled the ride since the cab was struck due to cms visit. I waited for more than 15 minutes thinking cab will arrive shortly but it didn't. When i called the driver he said it will take more time since he is stuck in traffic and he cancelled the trip.. This happened on 27/11/2017 morning. 2017. My name is zaheer with email [protected]@gmail.com

Dear sir madam,

This is to inform you that i have been exorbitantly charged today for a travel from noombal to adyar the same travel costed me just rs.239/- on my onward journey from adyar to noombal, you are requested to look into the matter and resolve the issue. I will be constrained to use uber for my future trips is the same is not resolved to my satisfaction.
12:30 | 57, 59, goparasanallur main rd, noombal icon, iyyappanthangal, chennai, tamil nadu 600077, india
13:43 | 34, 2nd main rd, nethaji colony, kasturba nagar, adyar, chennai, tamil nadu 600020, india
Thanking you
Yours sincerly
Raju narayanaswamy

Customer care not understanding the problem. Am emailing them since last 10 days.

I don't recall the password of my account which has my cell no as my user id and also
I don't recall the email associated with the cell no.

To revive my password they want an registered email associated with my cell no.

What i cant recall how to give the customer care?

Now how to use uber using my cell no.?

Dear sirs i am astonished with the way you and your drivers try to extract double charges from you loyal customers - i booked this cab on 4th dec at 6.38 pm and got the confirmation about my can for a fare of 538 to my destinations - parallaly i checked with ola and airport taxi drivers and all were in this range or cheaper but since i trust uber being a international brand unlike others i choose to go with you company - the driver called me and asked for the destination and informed me that he would be there in 10minutes which i was ok with. To my surprise driver called me again at 6.50 pm and informed me that i cancel the cab as he would not be able to take me to which i resisted and told him to honor his commitment but he hanged the phone - and inspire of my repeated reminded and calls he did not respond - after 6 minutes to my surprise he cancelled the cab without intimating me and blamed on customer of not being traceable - i was coming from a long trip with my other colleagues who stay around 2 km from my residence and offered me to drop at 6.45 to which i declined stating that let's not waste time and go individually to reach home early. The torture does not end here when i tried to call uber helpline they also rejected my request stating please connect with the driver. Being helpless i tried booking again an uber ride since i was already with my luggage went to pick up point o[censored]bet at level 7 of mumbai international airport and had no option of gong back inside the airport to book any prepaid taxi like meru and tab and helplessly again booked a uber at double the price without any of my fault after so much of harassment. So all in all wasted 1 hour in torture paid double - kudos to your team for giving this horrifying experience to a customer. If i do not get any satisfactory response by eod i will write to your international pro to highlight the matters and detoriating services in india. Pankaj khandelia [protected] on 05-dec-2017, at 11:10 am, uber support wrote:

Sent by pankaj k. On tuesday, december 5, 2017 at 7:18:55 am

Hi pankaj,

Apologies for the trouble with your recent trip request. I understand that you rely on uber for a seamless and comfortable ride experience.

On reviewing your details, i see that the cancellation fee of inr 47.25 has been refunded to your account as uber credits, which will automatically apply to your upcoming trips.

You will also be able to view these credits under the payment tab on your app.

Also, we understand that you would like to discuss your concern over call. Though we currently don’t provide an on-call service, we’ll be happy to resolve your issue via email, as quickly as possible.

We request you to please share the details of your concern via email in order for us to help you. This will also ensure that the right team gets in touch with you for the resolution.

Will keep an eye out for your reply.

Sent by fk on tuesday, december 5, 2017 at 5:39:48

Date-6.12.17 around 8 am, my employer, mr. Mehul vajir (Contact no.[protected]), travelled fro west bandra to chhatrapati shivaji international airport terminal 1airport, mumbai, maharashtra.
He was supposed to drop at the airport but the driver who was driving the car after dropping him, he drove to some other location without ending the trip. My employer tried to contact him over phone but he did not receive the call.

I have booked a uber cab but the driver did not stopped infront of me. Since, the place was conjested (Was not in a position to stop) the driver did not stopped, and took some other passenger at a distance from us, i could have seen him. I shouted for him to listen but he drove off. On calling him over phone he said he was carrying other passengers and waited for me long, which is a lie.
I asked him if its true, why he did not call me over phone. He was left with no answer. Sir, was charged with rs 48 which was taken for no reason. The uber is telling i was charged with waiting charge. Sir they are simply lying

Regards

Uber taxi "hr 55 x 8818" almost ran over pedestrians including myself and when people (Women) complained to him he miss behaved with women in utmost rude manner. The location was paschim vihar red light (Near paschim vihar west metro station), delhi. It was red light when he crossed the road and when he saw the pedestrians (We). He increased the speed of car irrespective of seeing the red light and pedestrians been crossing the road. And i have decided i will file complaint against him in the delhi police. So i request you to pleases see to this matter as this can be dangerous.

Please look into it asap and terminate his driver license and uber contract.

Today i booked a cab from my home to adayar.

The driver took us on the longest route plus the toll payable route avoiding the usual route (Via velachery taramani route) he said thought he has to follow the route given by uber.

On the way just before reaching our destination i got a message from uber that the fare will be slightly higher than the fare shown at the time of booking. But the fare was 60 rs. Higher than the fare shown at the time of booking. This was a shock to me. I booked a cab today morning (06.12.2017) from tambaram to sankara eye hospital, pammal. Just before reaching i got a message stating that the fares will be slightly higher than expected. And this the fourth time i am experiencing this problem. Uber is playing a dirty trick. For sometime i am using only uber avoiding other cab services, because of the cheap fare. But now i have to seriously think about using your services.
On our way back from adayar to my home, i used ola services that too during the peek hours. The bill came to 234 rs. Only.

I am forwarding the screenshot of ola details to you. How you are going to justify your services?

Bhardwaj n
[protected]

Uber cab bearing registration number ka 03 ad 8296 hit my car while he was coming out of the by lane onto the main road on new bel road. He was driving rashly and negligently and after hitting my car on the rear door he started arguing that it was me who caused the accident. I am a regular customer o[censored]ber and clearly the behaviour of this driver does not measure upto uber standards. I request you to kindly take action on this driver who has very poor driving skills and lots of arrogance.

Driver is calling again and again. My ride was once booked in ahmadabad on 26th november 2017 with a driver whose phone no. Is [protected]. Ride was cancelled because of his unavailability.

Now he is contacting me for no reason saying he wants to talk to shahrukh. I told him that he is contacting to wrong person then also he is calling continuously saying he wants to talk to me.
I have blocked him still he has called like 10 times in 10 minutes.

Such drivers are threat for a passengers. Please consider my complain and take action in this regard.

I hv been using the uber cab services for over years now. 2-3 weeks back this issue occured that my uber app has started giving error to login/book a cab stating mob number alrdy in use. I hv nt been able to login or book a cab using uber since then. I even wrote to them but no help.. And they dont hv a cm support helpline to call and seek help. I am extremely troubled bcz of this issue

I had booked a uber from santoshpur in kolkata to the airport yesterday (5th december) for 5 am and the cab did not come in till 5.45 and i had to report to the airport by 5.40 am as i had to catch a flight at 7.40 (Spicejet) initially i had it for 5.30 pick up but i edited the time as i got a notification to arrival 120 minutes before.
Funny part was that at 4.45 am or so i got the intimation that driver jagdish will be coming and i had his details like car no and other details but when i tried calling this person his phone was switched off. I had to get into action so i had to eventually get a white cab and rush and also of the fear that i might not be able to catch the flight but they were kind enough to accomodate. Now while i was in the white cab i tried again to see if jagdish was (Phone n0 [protected]) and he eventually picked up and said he had no notification.
Later when i reached the airport i saw that someone had come to pick me up but buy then i had already checked in at the airport. Now i see a charge of $47.25 for a) a ride it did not make and b) at no fault of mine.
Please address this issue and let me know asap.
Btw being a foreign national i had a very high regards for uber which proved me wrong.

I have been a regular user o[censored]ber taxi service till october 2017. However, in nov. 2017, whenever i used to book for service, i found the app to be not functioning as it used to be before. The app never used to respond properly.
I, therefore, decided to uninstall the app. I uninstalled the app during the first week of nov. To install a fresh app. However, to my utter disappointment, i found not only loss of my uber account money but also the record of past trips performed so far. I found the app as if posted by me for the first time. I never expected such a service to be so callous and ignorant to a customer. I had some rs.1700/- in my uber account at the time o[censored]ninstalling the app. Could you please arrange to restore my uber account money as also the trips performed till date?

I, Abdul Rahman, was travelling from Paramount Hills Colony, Toli Chowki to People's Plaza, Khairatabad on the December 3rd, Sunday morning in the cab...I forgot to take my mobile phone(ASUS) before leaving the vehicle ...On the same evening, my friend(Shams:[protected]) who booked the ride for me started reaching the driver on phone but in vain...Hence, I, therefore, request you to do the necessary action at the earliest...Expecting a positive reply and action...In sha Allah.

Dear sir,
This is to inform you that on 25th november 2017 and 2nd december 2017 we travelled from rajpark, dombivli to mumbai airport and from mumbai airport to rajpark, dombivli respectively, but i am yet to get the invoices on my registered email. Even i checked the spam boxed, it was not there. My email id is mani. [protected]@gmail.com and registered phone number is [protected].in both case i paid cash to the driver amounting rs. 678 and rs. 1054 respectively. The drivers said that i will get the receipt on my email. I need the receipt for official purpose. From the app i downloaded the receipt, but the name uber name is not mentioned in the receipt and therefore it's no use.
Kindly send both the invoices in my registered email as i have to submit to my office urgently.
Regards,
K v manikandan nair