Uber India Complaints & Reviews

I book a cab and go driver details and i call driver and he confirms the same, next minute driver canceled the cab i got message, i had to book a new cab and after a ride complete by new cab, it charged previous cab canceled charges 36 rs. Which was canceled by driver just after confirm booking on 6th dec. 2017 from kalupur railway to narol.. Ahmedabad

Dear sir,
It was 10th dec 2017, 1:26 am, i booked a taxi through uber app and driver "mr. Vinay. I had selected payment option as"paytm". Once toll plaza"navayuga devenhalli" reached driver told me that there is some issue with payment system and toll (Rs-125) is not added in the bill, i tried seeing the bill but was not able to see the details because journey was not completed and uber does have live customer care so i could not contact anyone that time to confirm the same and with driver's repetitive followup at toll plaza i was forced to do the payment for toll. Driver asked me to claim it with customer care and i collected the bill from him. Now after the journey when i lodged this complain with uber help line. I am getting answer that it can't be reimbursed. Please find attached response for your reference.
Please tell me where is my fault?
I would like you to take corrective action against driver and reimburse my toll charges also instruct your agents not to cheat customers.
You guys are not doing your duty properly.

My name - divesh kumar
Mob - [protected]
Journey details - kempegowda internal airport to bren trillium apartment.
Payment option - paytm
Toll charges - rs-125
Driver name - mr. Vinay
Trip start time - 1:26 am

I wasthe first passenger in the pool cab. I had appointment in sbiatsbm circle (Old name). The other passengers should have been booked in my route with minor variations. Instead you had booked one who had to go to indira nagar., which is in a different direction altogether. Hence instead of reaching my destination in 45 mts i could only after180 mts. Iwas very late. I could as well have gone by bus or auto!! Iwas between the devil and the deep sea. Such damaging acts to the passengers is abhored. By this you have inflicted incorrectible damage to uber. Iam deeply affected. Please note.

Dear sir,
I had a trip with ubergo on friday, 17th nov. 2017. When i booked the cab with my mobile app the estimated fare showed rs. 59/- only. But after reaching the destination i had to pay rs. 137/-.
Why this difference?
Moreover i had received a sms from uberin stating flat rs. 59/- upto 6 km.
Please look into the matter and sort it out.
Regards
Rajeev

I took a uberpool ride from jasola metro station to my destination (Jamia nagar) at around 5:10 pm on 11th december 2017. Driver manoj, wagon r, hr55aa2810 came for the pickup. I boarded the cab as soon it came at my pickup.
Driver asked my destination and on knowing it he blatantly refused for the trip saying he never goes to this destination, and asked me to deboard. I was shocked at his behaviour and requested him to proceed as i already boarded the cab and he has no right to refuse a destination. He anyways cancelled the trip himself and forced me to deboard, also abusing me when i resisted to deboard. I was also charged a cancellation fee by the uber, though the trip was cancelled by driver.

What is going on? Uber is becoming worse than auto rickshaws. That's how you are propagating yourself as a world class company. What to do in such a situation? This is goonda raj o[censored]ber in a prime delhi location. What you can expect about the safety of women then from these companies?

The least i can expect from uber is cancelling this driver's permit apart from criminal proceedings.

My mobile: [protected]

Today morning i have booked the uber ride for kalupur station to gurukul memnagar as per attached snapshot.

While booking a ride (Registered number [protected] - nidhi bhavsar), the fare estimated was rs.119 but on actual i was charged rs.252 (More than double).

I have traveled from same location to kalupur railway station on 8th dec at 8.52 pm & i was charged only rs.60 (Register number : [protected], chirag bhavsar)

Request you to investigate & revert with rca & refund the access amount.

Regds,
Chirag bhavsar
+[protected]

I m apeksha from pune.
I was traveling from sinhgad college of engineering, vadgaon, pune to pune railway station. Initially as per detected my an uber app fare charges was rs 240. But after completing ride charges detected on an uber drivers mobile was rs 376.
This is unfair. Company should not change fare charges in such manner.
Can i get extra money back?

Hello,

Yesterday i booked a ride from kendriya vihar community hall to sonali apt, kestopur - 700102. The driver never reached my pickup destination and started the ride. When i called him up, he kept on disconnecting my call and finally after travelling without me for 2 kms, he ended the trip. I was charged inr 36 from my paytm without even taking the ride.

This is a fraud by uber driver and is very shameful act. I need my inr 36 refunded immediately & that driver should be sacked from uber.

Very disappointing & poor service

Regards,
Ravi shankar mandhan
+91-[protected]

Happened yesterday while i was traveling from delhi airport to gurgoan by using a uber taxi. Booked thru uber apps and the driver picked up from delhi t3 arrival pick up point about 10:45 pm. Dropped at u block 44 around 11:50 pm. While travelling the driver suggested to charge my antroid mobile (Which was having 10% battery charge already) in his car charger. I was sitting next to the driver and i have fixed the charger cable and dropped the phone in car. The mobile was on and active condition. After dropping me the car left. When i tried to call my mobile thru another number my mobile was switched-off within few minutes after he dropped me. My mobile was purposely switched off. Afterwards there was no active on the phone. I know very well the taxi driver name & car number itself. Is it possible to get back my stolen mobile? Where is your office location in gurgoan & what is the contact number to make complaint? None of the website uber contact numbers are working. Need immediate response from uber management. I[censored]ber not supporting to find it i will be go for legal action against the driver & uber too (For keeping a irresponsible person). If a legal uber taxi driver making such this crime how can people choose uber to travel. Appreciate your action for this request.

Yesterday on 10th december, 2017, i booked one uber car from indria gandhi international airport around 5 pm in the evening to drop at shakarpur, new delhi. At the airport when i booked the uber car the information for fare i received that i have to pay rs.416.60/- but when we reached at the destination the drivers closing reading shows that i must pay rs.573.00, why this fraud is there, why the company is not taking any action against such drivers or thrown them out. It is my request to see into the matter and taken immediate action against such fraudulent drivers (Last four digits of car number i remember are 2162) and the drivers name was rasheed

Booked an uber, after the end of the ride, payment was made in cash to the driver, but the same didn't reflect on the app as it shows me a message of 'problem with payment for your recent trip'. I've faced this problem before too and left uber for 6 months then made a new account. Planning to switch to ola if this continues, please sort out the mistake.

I have booked a ride from collectrate to my home jhotwara. Driver mr. Rajesh agarwal came at my location and when we sat in the car, me and my family, he cancelled the ride and i received the message that he had cancelled the ride. When i asked why he had cancelled the ride he told that he will not go to my destination and when i asked for the fine he said that it is your look out and he started using abusive language and told us rudely that get out of my car. We refused to get out of the cab. Meanwhile he was notified that he had a new ride and he again said that get out of my car. Again we refused but now he started his car. And don't let us go out. And also started misbehaving.

I am registered with my phone number [protected]. I requested a ride in Singapore on Nov 17th. The ride could not be completed as i could not contact the driver. I complained and i got $6 credits as it was charged to me. I could not book any other ride after that ride as uber app asked me to pay before getting another ride. i came to India and paid by PAYTM to clear by balance. later i received a message that uber credits are country specific and your $6 can be used later. When can pay in Indian currency why uber cannot credit by account balance in India for a ride in Singapore. I need my money back

I am regular customer o[censored]ber. Today i went to pune railway station from my place. It shows me rs. 160. But after completing ride they charged me rs. 180. Why it is so? Why i had paid more money and not the committed one.
Please resolve this issue as early as possible. Other wise it will make effect on the reputation o[censored]ber.

Driver name: vilas
Date & time: 10th dec 2017 at 4:54 pm (Trip completion time).

Made payment by cash.

I would like to report one of the worst rides i had with uber. On 10/12/2017 i took the cab from kempegowda international airport to eletronic city. Now, at the start of the trip the driver (Durai pandian) asks me what the approx amount is. To this i replied with the amount that was showing (607), he said that this was too less and he started speaking about his losses and that his car is uberx and should not have been booked on ubergo. First and foremost this is really unprofessional, the app takes care of this why should driver bother me with this?
The uber fares include tolls and my payment method was paytm. Still the driver forced me to pay rs. 130 cash as airport toll saying my bill is anyways low. When i arrived at my destination my bill was 607 and that amount was deducted from paytm, but as you can see from the attached screenshot another rs. 315 was deducted at 8am, is that a bug in the app or driver didnt end the ride? I have no idea. On raising support requests, i got responses stating the rules o[censored]ber regarding payment methods. Now i would like to ask these questions.

1) how safe is uber when your drivers are rude and nothing can be done once i board the cab? I know the rules but if he forced me to pay the toll should i have got down from the cab with all my luggage? Are the drivers not trained, if yes then why don't they know the rules? Do you have a helpline number to call mid journey in case of such issues? Even after the completion of the trip why can't you first talk to the driver and get information on the whole matter instead of stating the obvious rules to me? I know you cannot track a cash payment on a paytm transaction but you should find a way to track your drivers and their behaviour. This is more a matter of safety becuase once the ride starts we are at the mercy of the driver.

2) regarding the second deduction of 315, firstly it showed 607 as receipt which was correct, then at 8am 315 was deducted and bill was updated but receipt is now showing an error on the app. What happened? I can understand the app having bugs but the response from support team is not at all satisfactory to say the least. I ended up paying more than 1000 for a trip of estimate 607.

Hi i had booked uber from bandra east kherwadi to mig cricket club, about 2 kms from my house. This was at approximately 20:00lt on 8th december. The charges shown was 387.00. I did not mind that but when i confirmed the ride they searched for the closest ride which was 15 minutes as per system. On calling the driver found he was somewhere in bandra west terminus and could not make it in 15 minutes. Hence i told him i will cancel the ride, took another taxi, cost me rs 22.00 minimum charge.

I was charged rs 78 as cancellation fee, which was done within a minute

I am regular user o[censored]ber.in india and europe. I finally paid rs 78 the next day when i booked your car on 9 th december from my house to thane runwal nagar.

I agree you are right in charging cancellation charges, but before that ask the customer the reason and then take your decision.

Regards

Journey 1: i gave cash to the driver after my journey. Uber again deducted the amount 5 days later from my paytm.
Amount: rs 634
Date of journey: 4th december 2017
Date of extra double money deducted: 10th december 2017
Journey from gurugram to delhi airport
Name of driver: darbara

Journey 2: driver canceled the trip and i was charged the cancellation fee.
Amount rs 85
Date of journey: 1st december 2017
Journey from doddanekundi, bengaluru to bengaluru airport

Booked cab at 5:30pm ... he took the wrong road instead of following navigation. I cald him nd he asked me ver i want to go .. i said matunga. Den suddenly instead of takin u-turn he took left nd went far away.. now its almost 45 mins he hasnt cancelled my ride, im not going to cancel as u guys charge for it. Nd now he is on western expressway. Never had such experience . Unprofessional

I have booked cab today and you allotted me tata indica 4443. I waited for more than ten minutes but the cab has not come. Then i had to book anothe r cab from from uber itself and you have penalised me by rs.50. Mrsantosh, driver of the cab collected from me. It is unfair. For failure of your cab driver4443, you have penalsed me. Hope you will compensate me in the next ride. M. Bhaskara rama murty [protected]/[protected].

Was due to cab cancelled by driver on 25/09/2016. I was compelled to pay rs. 80/ along with price of that ride i. E. Rs. 129/. Then i booked another cab on 9/11/2017 at10.20 pm and came from vasant vihar to 6a wea karolbagh
I had to pay outstanding rs. 80/ which was charged due to cab cancelled by driver.. Again on9/11/17 i paid rs 99/ for a ride from vasant vihar to6a wea. Again when a cab was booked on 22/11 2017 for bakoli g t karnal road, again an outstanding rs. 99/was shown and when i agreed to pay only then the cab was allowed to be booked. I had to pay rs.444.10 instead of actual fare 345/. On 24/11/2017 i booked a cab from bakoli to 6a wea karolbagh and paid rs.383..36 to the driver amit dahiya through paytm on his mobile no. [protected]. Later i booked cab on 30/11/2017 for anand vihar railway terminal and paid rs. 285.56 to manoj driver through paytm to his mobile no.[protected]. Now when i try to book a cab the outstanding dues rs 383.36 is shown. Then i could not book uber. I feel uber is plundering his cistomers and demanding amount which is already paid. I want a refund of rs. 80/ and rs. 99/ which i had to pay to the uber under compulsion.