Uber India Complaints & Reviews

On 03-dec-2017 i requested uber ride for igi airport new delhi from my home. After getting info that uber cab is on way to my home, i called him to advise him directions to our home, he asked me where do i wanted to go. I told him igi airport then he asked which terminal and on hearing t3, he said he does not have enough gas and that i should better get another cab and also he is cancelling! After that i booked for ola cab and was on way to the airport, he called and said he is waiting for me. He blatantly lied to me that he refused the service. I would think that he must be playing this game with other customers as well. Now i get billed for this ride!

I would expect that besides reversing the charges, this driver need to be told to be honest and truthful and may be disciplined.
Regards,
Ram gupta
.

Uber charged a cancellation fees on my ride which was not taken. I had cancelled the ride since the cab was showing more than 30 minutes to arrive at my destination. I waited for more than 5 minutes thinking cab will arrive shortly but it didn't. When i called the driver he said it will take more time since he is stuck in traffic. I contacted uber customer care multiple times but those shameless guys didn't help me. They harassed me through emails as i was a women. They were poking fun of me which i could make it out. This happened on 24th evening november 2017. My name is smitha b with email id [protected]@gmail.com.

I will not rest and will put all the conversations i had with uber customer care people on the social media and if it doesn't sort out i will file case in consumer court and make uber pay for the crimes they have committed. As i know a lawyer who has been my friend in bangalore.

I am praveen khilnani resident of panchsheel enclave new delhi. From my kotak account inr 2000 was transferred to uber account from my kotak saving account on line. My number is mobile no is [protected]. I am unable to log in. I have yet to take a ride due to message"number in use" log in or contact support. Please resolve this issue. [protected]@hotmail.com. My alternative e mail is [protected]@gmail.com

This is an ongoing practice o[censored]ber drivers to cancel the ride, especially when they make you wait for eternity without even informing. This can be tolerated once or twice, but not on a regular basis. This is plain and simple harassment. And uber has been doing this continuously. There should be a rule that no driver can do this once they have agreed to take a ride. Another pertinent point is that the drivers are not supposed to know our destination before the start of the journey, but each and every driver insists on knowing that, and once you say they cancel. They don't even agree come until and unless you state the destination. My question is what is the point of having this rule when it is not followed at all?? I want to know exactly what you are deciding on this matter, otherwise i will be left with no other option but to lodge a complain in consumer court. This can not be my daily routine to wait on for the driver and being harassed. I want to be informed about this as well. Last two times when i have lodged a complaint i didn't receive any call or message from your end. Thus i have stopped complaining. But now that has even reached its limit. And i am done with it. I am no longer going to bear this idiosyncrasies. Kindly revert back to me.

Hello,

Incident date: 3rd Dec 2017

This is to let you know that you guys have some stupid drivers who don't even wanna use their senses properly.

This driver broke our pipe costing Rs. 3500.
This fellow sees the pipe and drives over it. And when I ask him to compensate for it he is not ready to do it. And calmly says he works for Uber and goes, like, nothing matters to him.

I want a serious action to be taken and the same to be compensated. I don't care you deduct it from his salary or not. I want this fixed.

Vehicle number - KA 01 AE 8440
Find attached pic for his car n his face.

I was given a offer with a promo of rs.50 off. Before applying the promo when i checked for fare it showed rs.146. After applying the promo, they just showed promo applied. But the fare didnt change. I was expecting it to deduct the 50rs on completion of my trip. However to my greatest disappointment the fare showed rs.146 only. On enquiring the driver showed me that the total fare was rs.196 and 50ra was given off. Is this how you cheat your customers by increasing the fare and then giving the doscount. I had clearly checked the fare just before applying coupon code and it was rs.146 only. This is wrong. This is cheating. I immediately want my cash back of 50 rs else i will have to take some serious action. Highly disappointed.

Driver mr milan with datsun-go car when contacted after confirmed booking regretted to report as pickup point is out of his area and requested me to cancel booking on my phone no.[protected]
When i asked about charges payable by me for cancellation of booking he explained that he will convey uber about his inability to report ans assured that i will not be cherged for cancellation.
It appears that he has befooled me and has not reported correctly to uber. I can not pay fine for cacellation of trip as it is mistake of your driver
Pickup address was chitrakoot appartment, navapura, vadodara 390001

I have traveled by uber on 29.11.17. At the time of booking the rate shown was rs.343 but the amount charged was rs.553. An amount of rs. 210 was charged excess towards payment of toll and fees. Which is totally wrong. Kindly arrange to refund rs.210 immediately. Eventhough the distance
Between new delhi station and our place is only 12 kms. The driver took me via
Uttar pradesh inspite of my informing to take shorter route.

I am saikiran with mobile no [protected]. I took a ride in uber on05/05/2016. When i booked a cab i used payment method as paytm i was not using uber for long time after a year when i start using i got to that i have over due of 385.40 because of which i was unable to book a cab. By mistake i made a payment of 385 using my debit card. Even after paying my due amount i don’t alow me to book a cab. I realized i have to make the payment using paytm. So i made a payment again for the same ride using paytm. I would like to have refund but no one is responding

Dear sir,
I had booked a cab yesterday @18.44 and i was informed that swift dezire is coming and driver is sandeep.
Your driver has cancelled trip not me how can ask for 42.00 in next trip. Your driver has not called me once and i kept standing at my destination. I have missed important meeting due to negligence of your driver and you are asking for cancellation fee from me.

I think this is totally unprofessional attitude from your side, i wish such type o[censored]nprofessional drivers should not be in your kitty.

No regards only regards.

Narinder dange
[protected]

I had a pickup scheduled (Uber go) to reach in 15 minutes. Waited outside for 15 - 20 more minutes with my baby, stroller and mom. Driver did not come on time and when we called he spoke very rudely. When he didn't arrive finally, we gave him a call and he said he cannot come since his previous ride is not getting off. He made us speak to the ride who was explaining why she wasn't getting off. I don't know why i needed to speak to the other ride for an explanation. After waiting for so long and arguing with the driver and rider, we had to cancel the ride and plan since my small baby was tired and hungry

Very unsatisfactory service

I bought stone for my fish tank, it's weight was 30 k. G.. I tried to book uber from shyambazar (Kolkata) to gobra (Kolkata). Driver sayed, i can't let you in with this bag of stone, this is a luxary car, not a carriage car. I said, i'll take bag on my lap, you don't need to let me use your car back, he still refused to let me in. Car no wb07j2789 (Driver's name kumarkanti)

I booked uber ride from international airport, mumbai at 12.45am, instead he picked up another passenger and went to drop at new panvel whereas i was to go tardeo. I could not cancel also as he was locked in my account, ur uber help then hired another one and i wasted one hour in that process at the airport in the middle of night, tired and exhausted we felt disgusted with the service.

I booked an uber on 23rd november around 11:30pm. The driver came to the pickup location hitech city (N convention) and he did not start the trip and was asking me to cancel the it just because my drop off location was at hapsiguda. I almost waited for half an hour for that man to arrive at my pick up location. And i was lucky that day because my friend ws there with me, what if he is not there?
I would

Chauffer - waris khan, vehicle no: hr55s6640, mobile no: [protected]
Booked an uber cab on 28th nov'17 from gurgaon sec 40
The chauffer at very first instance looked weird and was driving rash, was over his cell phone for almost more than half a journey. When we tried telling him not to use his phone while driving, he in return commented harshly despite knowing of a female guest being accommodated in the car,
This did not end here. While we somehow managed to reach the destination, he stopped the car at drop off address and asked for “x” amount that was payable by us to the driver, so we got down of the car and was in process of making the payment.in the interim, i thought of keeping my cell over back seat to avoid it falling down while i had paid and was to collect the balance. The chauffer realized and all of sudden started the vehicle and moved. I kept shouting to stop but guess with his intentions my words were falling to deaf ears. We immediately called the driver and said that we’ve left the phone inside the car (To be precise told him that we kept it at the back seat while making the payment) and requested if he can come back to handover. All the more, i said that if he can’t, we’ll manage to reach his current location to collect to which he upfront denied of having any cell phone inside and banged the phone. Post this we kept trying his number but he intentionally did not attend and after sometime kept his number of either not reachable mode or switch off.
We complain in uber also but bloody uber doesn't have any customer support they didn't contact me i am continuously dropping the mails as well as i tweeted against them but no response.
I would recommend everyone not to use such kind of companies who doesn't have any customer support or who doesn't want to help their customers at all.

Hi
I have taken a ride from uber and by mistakely i fogot my mobile and wifi in cab after that i tried to call driver but hi didnot pick the phone then contact to uber but they are saying we will not share rider and driver details once the trip ends as our privacy policy i said them i have seen him switching off the mobile but still uber is not giving details.
I know will never get the things back but atleast just a request to you that please tell them to give cab details in the invoice or helpline no in the app so the customer can instantly inform you for the loss.
Govt is saying to go digital if this thing happen then why people trust to online its better to go by normal taxi.
I[censored]ber is saying such things about privacy policy then why ola policy is different if you book a cab ola is sending full details in msg and email and this not end ola also send proper innvoice with cab details.
Please if you can do something then about this.

Me and my family is going to mandir in hauz khas.. Near aims on of the wagnor come very rashly towords my car and just inches away to hit my car very badly as my family was inside the car..
Then i try to stop the car but driver trying to runaway. Somehow we manage to stop that car and tell driver hw u r driving..
Driver again trying to run away but we wont allow him to run people standing out side also saying he was driving very rash..
Driver not come out from the car..
The car no is dl1rtb4645
After clicking the no of the car we gone from there as we are getting late...
Uber drivers are very rash very un decent...

Last night around 10:43pm we booked an uber back to our home, unfortunately our ride's tyre went flat. So, our existing driver asked us to look for another uber, as we did. We booked another uber and the other driver named riyazuddin with a hyundai accent. As he was on the way, he started his ride without letting us know and drive till a certain distance and then cancelled the trip. I found this really offensive as me and my family were standing alone trusting uber, after waiting for a while we booked another one for the third time at 11:58pm and then we received a call from driver asking "where are we heading to?" i didn't bothered to answer that question as if he'd had accepted the ride then he'd been informed by the uber, right? After walking for a couple of minutes we reached the location where our stubborn driver was waiting for us. We booked a ride from lodha paradise, nashik highway, thane (W) till lodha casa rio palava city dombivali. As soon as he showed up i noticed a difference in number plate of the car. The driver was hiralal with a maruti suzuki wagon r numbered as mh01cr4425. But he was driving mh03... As i questioned this difference he made a quick u turn almost crashed into my family and drove away. Moreover, today 2\11\17 from lodha casa rio palava city dombivali to mumbra station. After a couple of minutes i received a call from the designated driver pankaj with a white hyundai xcent (+91 [protected]), he straight away said he isn't interested to ride us till our destination and cancelled our trip with a charge of rs.47.59 why am i supposed to pay a price when the drives wasn't interested to drive me till my destination? What am i supposed to pay for? I hope you guys will take some action against this especially about hiralal. Expecting a reply soon.

With regards,
Shailesh sharma
(+91 [protected])

Dear sir,
I booked uber echo on 01.12.2017 around 8.45 p. M. And shown me 54.09 as charge. I confirmed the trip and visit and drop at thakorbhai desai hall ahmedabad and debited rs. 112.41 from paytm.

Wallet txn id : [protected]
Break up base fare 36.75
Distance 52.65
Time 22.33
Sub total 111.73
Wait time 0.68
Total 112.41

Please check and refund me as early as possible.

Regards

Hemant shah

I travelled from malad west to lower parel on thursday 30th november and had already made a payment online. After completion of ride, the driver demanded rs. 722 again for the ride in cash saying that the online payment i snot reflecting from his side and if he gets a message from the company, he will file for refund. I insisted that we have made the payment, but he kept demanding money and finally as i was getting late for the meeting i gave him the cash. I later made a complaint to uber with the driver details explaining the situation to them, they refused to take any responsibility of the problem. Their drivers are daylight robbers and the company chooses to remain mum. This company is a fraud that supports fraud drivers and encourages malpractice blatantly by putting the entire onus of the problem on the customer.