Uber India Complaints & Reviews

I had an issue with a trip and i received awful customer support. For almost a week no one responded to my complaint and when uber finally responded the representatives were rude, they refused to understand my issue or even read the complaint messages. They were all typing out the generic reply. They don't even read my response before copy pasting their generic reply.

I was not able to login to my account for which i submit a report on uber.com. They repeatedly sent me the same reply which was of no help.

I cannot understand why it is taking over 4 days for them to resolve it. I have an outstanding payment on my debit card because of which i cannot even pay with the card from another account.

The least they could do is verify my email or phone number and help me out.

Uber india charged me 874 rs for a trip which i never took. 23rd nov i have tried to book a cab but it was not successful. Later next monday morning it was asking me to pay the past due of 874 inr. Since it was early in the morning i was left with no option to pay the amount. I was shocked to see that how a driver can start the trip without my knowledge and without calling me. From the trip details i could see that the driver had gone all the way to some highway just to get the maximum trip money.

It is really a concern about the personal information. If a driver can start a trip without my knowledge, how safe it is to have our card details in there?

I have reported this to uber through app since there is no customer care number was available for the customer. It has been 14 hrs, till now no response from uber.

Mobile number used for booking [protected]

Please take this up further and get the things right.

It is reported to you that i booked uber from naraina to tilak nagar yesterday afternoon and today morning from shiv nagar jail road to naraina. I feel deeply hurt that in spite of paying full payment demanded from the driver i am receiving messages that i have not paid full payment. This is further added that i have a discount of rs 50. Instead of deducting 50 from my account 79 rupees have been deducted.
I am your regular customer for the last three to four months. If this practice is continued i am sorry to inform you that
You will very soon loose your cliental.
Hoping for early action.
Meena takhi
Show quoted text

Uber india wants to be in background and not available to customers during conflict. They want all issues to be communicated thru email. Why not a call centre and solve minor issues.
Let some one responsible talk to me. I will list the issues.
1. Dropped in a diff place
2. No option to claim offer
3. What if i don't want to pay full claim
4 why driver does not provide contact no
5. Why call centre person does not introduce himself fully

I wanted cab from mumbai chatrapati shivaji international airport to kandivali.. The uber agent showd me tentative amount of rs. 500 for the ride till mu place.. When we reached the destination driver o[censored]ber car no. My 43 bg 1276 didn't bother to show me the exact amount of bill.in spite of insisting he didn't show the bill and took an amount of rs. 740. This included airport parking /exit fee of rs. 100.. As i am using the uber airport facility for the 1st time i was not aware that parking or exit fee has to be borne by the driver.. He gave me the airport exit receipt (Imagr enclosed) and insisted i pay the same... It seems uber doesn't have ethics and wants to loot people who are not aware about theit services and charges.. The driver did not take my mobile number initially so. That the bill comes directly to me. At the destination only he asked me my mobile number and kept saying that i will get the whole details on this mobile.. I am not sure what the bill amount was. I travelled at around 3 am in the morning on 30 november 2017. I am sure uber can trace this vehicle and let me know the exact bill amount and also refund me the excess i paid by tracing the driver..

Worst service i ever seen like this before, they charged wrongly and trying to resolve the ticket without considering anything. Keep on resolving without proper details. I'm providing all the evidence but no use. They are cheating everyone, i don't know how many peoples affected like me. This cab service needs to be sealed asap. Fraud company service, very rude, not at all considering the customer worries and frustrations. Keep enjoying and busy with closing all the complaints with fake reasons. I lost money, time and peace. Worst worst company, please uninstall the app asap.

As we have hire uber taxi today morning from airport ahmedabad to paldi, taxi no.3620 name of driver nayanbhai. We booked taxi on amount of 182, the driver has taken 182 plus 85rs for parking.
As we are not responsible for parking charge so kindly refund that money to us

Regards
Vasudev manuja
[protected]
[protected]@gmail.com

I rent uber on 07 oct around 9:15 pm from t3 arrival rd, indira gandhi international airport, new delhi to mahagunpuram ghaziabad. The total distance between source and destination was approx 52 km. When i reached my home (Mahagunpurm) @ 10:27 pm i asked driver to stop the meter and in reply he told it has been stopped and you will get trip detail and bill in few minutes. As i choose payment method as paytm so i presumed it has been deducted from my paytm account.
But next day when i got receipt of my travel i got surprised the bill was rs. 1882. I immediately gone through my travel detail and found the destination was not my home it were 42a mahatma gandhi rd, block f south extension new delhi. The total distance was 93 km. As of now i am unable to use uber because as soon as i made request, uber will deduct this amount from my paytm account which is currently showing on hold. I raised this concern several times in last one month but all gone in vain. I am now really fed up with uber as its not responding to me. If i will not get resolution of this issue i will definately remove their application and advised other people to do same.

I was charged incorrect cancellation fee by uber from my paytm wallet. On complaint, they made a refund in uber credits, which are non-transferable and can only be used for uber. It compels me to ride uber again if i want my money. I requested them to make refund on the original payment method for which they are refusing without any explanation. How can anyone charge a customer in terms of real money and refund in abstract money?? Pathetic scam by uber...

Dear sir/ma'am
I have been using uber for more than a year in kochi and never did i come across any driver with a rude behaviour. The driver, mr shayar, driver of tata indica was rude and refused my ride. He complained that he was far and the fare was too low. As per my knowledge, the fare is not something that a rider determines and is the result of the algortihm that uber charges depending on the time of the day and various other factors.
I use uber for last minute rides and today, i wasn't able to ride because of this driver's attitude and incapability of delivering the service that uber promises to it's customers. The driver was rude and told me to cancel the ride from my side because he can't do it from his side.

This is the common complaints many are having with uber drivers. They always have headphones connected and on personal call most of their rides. It's highly dangerous to talk over phone while driving. Many a times they don't even follow road rules and causing trouble to public. There's no need to be on call during working hours. Pls ensure this with eveey uber driver.

Dear uber,
As per my knowlegde company is well known for providing unique and better service from the competitior, but as a new resident in south delhi as i uses your cab daily but since few day i have to face a serious issues.
The thing is that as i book cab in evening around 5 pm and call driver they simply asked only one question as where i have to go and as i said gurgaon they start behaving very much differently and almost all time try to say to cancel the ride, i asked them if you have problem you can cancel it i will book some other but they forces to cancel it from my side as by doing late late and also start to rejecting the call.
I just want to ask you one thing when i pay for the service why there is so much difference in service from same company to two different places. No one ask for cancellation when i booked for any other location so what wrong with gurgaon and if something wrong tell your driver not to accept the ride when it is of gurgaon.
In my opinion this is unethical and unprofessional business practices.
Or you are not willing to listen customer just have your own way as only how to make money.
Kindly try to look at your operations and try to communicate with with your driver partners.

Tommorow (Tuesday) at 9:12 pm, booked uber at bpl from archana complex to hbj railway station that time driver was shakeel told me i will not able to come ur home you will have to come on road. When i said that always uber come at my door and i have 2 bag and my wife or a baby and main road distance around 100 meter still he told i will not come at ur home and misbehaving.

Today morning i.e on 29.11.17, I was picked from Silk Board at 5.35 A.M and dropped off to my Home Meshtru Mane @ Rajarajeshwarinagar @ 6.14 A.M. I forgot my mobile Xiomi, Redme make No. [protected]. Unfortunately I do not remember Driver's name. Initially my phone was ringing and within5 minutes it was switched off. I request driver to return my mobile. I have so many contacts and important calls to make. The driver also will be suitably rewarded.

My name is Dr. Rajagopal M.S - Contact No. [protected].

Uber Please help.

Hi,

I booked a cab today with a driver named bala ji at 8:57 pm today from airport. Called him up and he said he will not go and asked me to cancel the cab. After sometime the cab was cancelled and i was charged rs 42.5.

Again i booked another cab at 9:35 pm, i paid 42.5 rs of earlier cancellation. Got a driver new cab mh14 cx 9282 (Chandrakant), called him to pick me up. He said that he does not have a booking and after sometime it again got cancelled. I was again charged rs 42.5 for no fault of mine.

This is absurd. Uber took 85 rs of my hard earned money, without even picking me up.

Regards,
Gaurav kaushal

Dear sir,

I mr. Shekhar virkar, having mobile [protected], have been using everyday uber. I have dowloand the app on my mobile. Sometimes i do twice or thrice booking of the car. Inspite of giving business to you i m not happy with the services. I have been facing many problems now a days. I have to pay money for rides which have been cancelled by your drivers. If i book a ride from my place (Thane) to dombivli, within 10mins your driver says i will be late or i wont be able to come, so please the cancel the bookings and book another car. This happened twice or thrice with me. Once the booking is cancelled on the drivers statement, still i have to pay rs. 70/- for cancellation where i have been informed by the driver that there is no cancellation charges.

I have been complaining everytime. Now my location is also block. I can't book the ride.

Kindly look into this matter and please return my cancellation charges i. E rs.70 x 2 times = rs. 140/-

Kindly take the necessary action for this and please unblock my location.

My. Email id is [protected]@gmail.com
My contact number is [protected]

Regards

Shekhar virkar

My phone number is [protected]. This morning i booked an uber pool from khidderpore watgunge to technopolis, saltlake. There was another drop in howrah. How can howrah and saltlake be on the same route? It took me 1 complete hour to get to the office. I understand uber pool takes time but weird drop locations is a big problem. Kindly fix the same as this is not the first time that i had to go through this mess.

I used uber cabs "go" service on 15 nov 2017. I took the cab from anantha nagar to velankani tech park, electronic city, bangalore. This covers a distance of just 6 kilo meters and does not involve any toll roads. But uber has charged me toll road charges and are have not given a refund even after repeated request. The route map used during the trip also confirms that there is no toll road used.

This is the same case on 22-nov-2017 also.

Kindly take this complaint and request you to resolve the issue

On saturday i booked cab for some1. I used paytm so 331 deducted but driver asked fr 321 for my relative and didnt tell her about paytm method. I so many time message uber but they denied for refund. Its driver fault that he charged money for already paid service.
Sir please either refund me or contact me. Dont give excuses as yesterday did.
Its clearly written that if driver asked fr cash for non cash it should be refund. Then why you people are denying it.