Uber India Complaints & Reviews

I booked a uber go on 4th dec evening. The driver and me were in contanst contact. He was making excuses for the location i had given for pickup. After sometime he called and requested to cancel the trip as he didnt find the address.
I have raised the refund cancellation issues many times but no one responded.
Cab booked: hyundai eon
Date: 4th dec at 7.44pm
Driver name: sandeep

Today me nd my friend office ja rahe the hum subhash chowk flyover cross karaoke herohonda ja race the due to traffic hum line me the ek uber cab ati h speed me then hit me from back my scooty is totally damaged and i m also suffer from injury but driver wha nahi ruka wo bhag nikla jaise hi rokne ki koshis ki cab car number tha - hr 61c 9376 so plz help me to catch the driver.

Hi,

I booked uber on 2 dec 2017 from nigdi to chakan dynaeshwar refused to come saying that from chakan we do not get any people.

And refused to come and hanged up the call and i called him back he said that go complaint whatever you can do very # people i thought not to take actions so cancel trip but when i request on tuesday cab 42 rs deducted shame on you uber.

Maruti suzi drive cab
Cab person name : dnyaneshwar
Attaching screenshot as well.

Hello,
My father booked a trip with uber on 3rd dec 2017 in bhopal. Not being very used to using apps he is not able to complain. Driver delayed the trip telling that he called multiple times and asked to cancel saying he won't be going to the destination requested. When my father asked him to cancel he said he don't know how to cancel and started abusing unnecessarily. This is not at all the behaviour expected from uber drivers. I request you to please take action against him because such drivers are ruining name of such a good company like uber. My father is registered with phone number: [protected].

Expecting some quick response as this is very sad that elderly people trying to support by using apps are let down by such incidences.

Dear sir/madam,

I booked cab on date 13/12/2017 time 11.45am from gurgaon to govind puri and total bill is rs.568/- cash i will paid and driver is told me give rs.100/- extra for toll tax and all ready is toll tax in bill rs. 105/- included. But not open door and locked door for cab after 10 minuets i call to delhi policy and after that open door. I want pay by pay by paytm he told me give cash driver is not have paytm wallet driver no. [protected] driver name is mr. Amit. And uber cab co. Is not any help and not customer care toll free no is not working[protected]
Hi there,
From uber india mail
We're sorry. You’ve contacted an address that does not accept incoming email. We’re not monitoring questions through this email address and this request has not been received by our support team.
We'd love to help out if you have an issue. Please submit your request by tapping “help” in the uber app or by visiting help. Uber.com from a web browser. There you’ll find answers to frequently asked questions and have the option to submit a support request.
We look forward to chatting with you soon!
Team uber

Need help accessing your account? Visit t. Uber.com/contact-form

Thanks
Regards
Mukesh kumar
[protected]

Hi,

1. I have paid 42 rupees for the driver cancelled trip on 29/8/2017, immediately i have booked the cab and he charged me 101 rupees instead of 59 rupees.
2. Driver did not came to my location cancelled my trip and i have paid 42 rupees for the driver cancelled trip on 01/12/2017. I am able to see in the uber app that driver cancelled the trip from other location.
3. When i booked my trip it showed me 42 rupees but after completing the trip driver charged me 68 rupees, i have apid 27 extra on my trip.

Total amount i am expecting refund: 42+42 +26=110

User having very very bad customer support, customer care numbers are not working and not providing any way to complain about the drivers and over charges, not at all getting any response when raise the complaint on uber app.

I have requested for the refund many times, still i am not received any refund, i have paid the many in my next trips.

Why does uber not have a contact number for lodging complaints?
Consumer should have a right to lodge a complaint on phone to resolve the issues.
Resolving by mails should not be the only process.
Access to mails cannot be possible always.
I was desperate to complaint to uber regarding the driver drunk and refusing to drop me in bangalore airport on 2nd december evening after he came to pick me up at rajaji nagar.

Had taken a ride from kochi airport and as the trip had multiple stops, which was also updated while booking, the driver finally demanded rs.900/- instead of the displayed amount of rs.570/-. He had mentioned the amount shown as an error and this to be updated in the receipt by the next day. However this was not updated and on complaining uber team was not taking the responsibility and happily informed they cannot be responsible.

Vinay

Hello sir,
I booked a sharing cab on[protected] around at 9:15 am for aanchal library location however cab not come there for half an hour after that cab driver stand another location and call me that he is standing in front of dmart lalkothi, i request him that it was not my location please come my location i guide him the address but he cancelled my pickup.
And company deducted 36 rs and message me that 36 rs outstanding your balance. So i request you please check this matter and refund the money in my account.
And take hard action against that driver because due to that i reached my office late.

I, accompanied by a friend, boarded the uber cab bearing registration ka53b8069 a maruti suzuki swift dzire from electronic city bangalore, driven by saravanan. First the driver asked me to come at a location almost 1km from the pickup location. When i asked him about it, he rudely replied back telling he won’t come. Later he came to the set location. After boarding, he glared at me strangely. Then after asking my drop, he started driving. I relaxed back at the seat and started talking to my friend. Within half a minute he shouted at me saying sit straight or else get down here. He stopped the car and threatened us that i’ll throw you out of cab if you are not sitting straight.

These kind of behaviour is really alarming and very horrific to witness for someone. I would like to ask the uber authorities to take strict measures against this driver.

If not answered at this complaint i would think that no measures been taken and i’ll make sure this goes in the national consumer complaint board

I visit uber chandigarh office to become a partner by attachment of my private swift vdi which i converted to commercial rto by may 2017.
They people simply told me to not attached such cars. And also suggest me to take your car to ola and attach there. I have paid so much money to convert private to commercial. And i have done this by consulting one of the uber employee who told me not to worry about that. Now they people said you have pass your vehicle in may and now december we are unable to attach. Actually when i pass my vehicle from private to commercial, i met with an accident and even i am unable to get my commercial lisence. So thats why i am late. Pls help me out asap.

I booked a ride on 12/12/2017 around 7:30 from johri bazar jaipur for rajendra marg, bapu nagar, waiting time mentioned was 12 mins, driver named rajendra (Rj14td7392) was supposed to pick me up from meeting point msb ka raasta.
This guy didn't picked me up and straight away passed me, and also he started my ride without picking me up. After all this happened i called him up at his mobile no.[protected], so this guy then asked me to come to albert hall walking i. E 1 km from the meeting point. After i asked him to come back he started abusing me on phone and asked me to cancel my ride, but on contrary i didn't cancelled my ride after 15 to 20 mins according to uber i was still travelling and i was reached to my destination and i also paid cash to the driver. I was supposed to reach in an urgent meeting which was then cancelled due to me being late for the the meeting, which is ridiculous.
This pathetic experience have made me to bring this thing to your notice. Surely i'll make sure not to use this app any more and also will not promote my friends and family to use such idiotic app.
Pfa - image of my trip.

Regards,
Ankit kedia
[protected]

On my arrival at ahmedabad domestic airport yesterday at 10.35pm, i booked an uber cab for my journey from airport to my place near hotel grand bhagwati, bodakdev area, ahmedabad. The app showed that the vehicle will arrive within 18 minutes. I was ok with it as during this time the vehicle are in short supply. After waiting for some time i dialled the contact no [protected] which no one responded. I tried to track the vehicle which was showing different results at regular intervals for example will arrive in 5 minuets and after some time it exhibited 12 minutes, 11 minutes, so on and so forth.in the intervening period i tried calling the cab driver namely fulchand at least 8 times but no response. As i was getting restless after spending the whole day (5.45am till 11.20pm), i cancelled the trip and looked for other vehicle. I am a senior citizen aged 69 years suffering from diabetes and frozen shoulders. I felt uneasy and was helped by an elderly couple who got hold of a cab to drop me at my residence at galaxy near hotel grand bhagwati. I was charged ₹650 for the cab due to late night hours. Situation could have turned for the worst but for the timely help by the good samaritans who provided water and a piece of candy to tide over the grim situation. To add to my misery, uber charged ₹36.75 for the cancelled trip, which was really irritating like rubbing salt on the wounds. I reached my place at around 12.30am.

Isn’t it the responsibility of a company like uber to monitor the movement of vehicles to help the public by keeping a tab on such errant drivers who mint money by other dubious means like clubbing with other passengers.

In view of the above, i request that not only the uber pays me ₹650 for cab +36.75 which uber charged for the cancelled trip for no fault of mine. I also need to be compensated to the tune of ₹5000 for the ordeal that i faced.

I booked a cab on monday 11th december 2017 @ 9:27 am from rr nagar to sunkadakatte in bangalore. The cost of trip shown was of rs.75. The swift desire car has come to pick up driven by mohan kumar. I travelled till my location which is sunkadakatte and de boarded the cab. As per driver he ended the trip that time. I did not got any message and later i was charged of rs.267 in my paytm account. Now when i am writing to uber they are simply telling that you travelled to extra distance which you were charged of. My question is that how have they verified it. I am already questioning there system which is showing my drop somewhere at basweshwar nagar in stead of sunkadakatte. It clearly shows that either there is system issue or their driver has launched my deboardung at basweshwar nagar. I can prove my loging time at office from our biometric punching which will be much early than the trip end time ie. 10:59 am. Uber support is not at all customer centric in this case. Kindly get my extra charged money refunded.
Smeek dutta

My pool ride showed rs 69 but i ended up paying 269. The driver had to pick up another roder which showed 20 mins away and therefore i asked the driver to cancel the ride becaise he was also confused with the way and the time to pick up abother rider kept increasing. We landed up taking a longer route, which was not due to my fault. The amount charged by uber was massive and i have fallen in such situations several times with uver but because the amt difference was never this big therefore i always accepted there answer as amt charged valid but this time i request uber to refund my money and be a little more considerate while charging pool riders

I booked a cab around 12:55 pm on 12 december... But the driver did not show up till 1:25... I could see his car in my uber map... He was at the same place from the past 30 minutes... I called him up many times but he did not answer them... I then went to him and had a talk and he started abusing me and slapped me... He said he did not wanted to come... He is his own boss... And again abused me and beat me... I will sue you all for what has happened... He also threatened me to something dangerous...

The driver name is bijal.. Car number is gj01 ft 0069.
Mobile number is [protected]

I had a trip with uber. The driver first took me to wrong location. Then when i requested to tk me to current location as i had my little daughter with me he behaved very rudely. When i reached destination fair showed was 25 rs he took 100 rs from me and did not return. I asked my money then he gave 40 rs took 60 and ran away with his cab. He also shouted at me and dared me to complain against him

Unable to login to my uber account! Everytime i say forgot password i am unable to receive 4 digit code on my registered mobile number.
Strange to know that there isn't any customer support, i have registered the complaint on the official site and have got a system generated mail which i fail to understand. Is there a way to sort my issue or uber doesn't want people to use their service?!! #uberbadexperience #ubernocustomercare

I book a cab and go driver details and i call driver and he confirms the same, next minute driver canceled the cab i got message, i had to book a new cab and after a ride complete by new cab, it charged previous cab canceled charges 36 rs. Which was canceled by driver just after confirm booking on 6th dec. 2017 from kalupur railway to narol.. Ahmedabad

Dear sir,
It was 10th dec 2017, 1:26 am, i booked a taxi through uber app and driver "mr. Vinay. I had selected payment option as"paytm". Once toll plaza"navayuga devenhalli" reached driver told me that there is some issue with payment system and toll (Rs-125) is not added in the bill, i tried seeing the bill but was not able to see the details because journey was not completed and uber does have live customer care so i could not contact anyone that time to confirm the same and with driver's repetitive followup at toll plaza i was forced to do the payment for toll. Driver asked me to claim it with customer care and i collected the bill from him. Now after the journey when i lodged this complain with uber help line. I am getting answer that it can't be reimbursed. Please find attached response for your reference.
Please tell me where is my fault?
I would like you to take corrective action against driver and reimburse my toll charges also instruct your agents not to cheat customers.
You guys are not doing your duty properly.

My name - divesh kumar
Mob - [protected]
Journey details - kempegowda internal airport to bren trillium apartment.
Payment option - paytm
Toll charges - rs-125
Driver name - mr. Vinay
Trip start time - 1:26 am