Uber India Complaints & Reviews

Sir. I nabish kumar verma booked uberpool for 2 person on 01 dec 17 at about 6.15pm from lunger house hyderabad to somajigudda, hyderabad,, during cab booking time was shown for pick up within 3minutes. I booked uberpool for 2 person accordingly. Cab booked then after 2 minutes i call driver narender for pick up but he told that i pick up after 20 minutes, then i asked why.
Then driver told that first i drop the the people then i pick up and it takes not less than 20 minutes. Then i cancelled my booking. Due to this i lost my 15 minutes valuable time.
I am a bona fide customer o[censored]ber since long back but this type of happening is first with me. And this is wonderful that driver given due rs 47 to me.
So please reset due ammount to me as soon as possible for next ride booking and loyal with you.
Thanks
Nabish kumar verma
M-[protected]

I booked an uber pool from german bakery, pune, india till hinjewadi chowk, pune, india on 01/12/2017. During the booking the fare was ₹169 for two people but when the trip was completed the amount came to be ₹330. The driver was also very rude. I would like to know the reason for this overcharge and refund as well of ₹161.

Thank you
Soumya sinha
Pune, india
Email - [protected]@gmail.com

Hi team

I had a really shameful experience from uber service. I booked uber at 7.50 pm and i was so busy to reach mu destination due to some emergency. Still i accepted the wait time lf 10 min. I called driver for multiple times for enquiry on his long delay. Finally when he connected over phone.. He was really unprofessional in deal with me. He then made me wait for further 10 more min. That was really sad. It was night and such a issue will badly affect ladies in night time. He asked me to move further from the exact location from map... I did only coz of his request.. He was totally in different locatikn all of a sudden.. He cancelled his trip.. Without a info.. Moreover.. He was far away from the location that uber map had shown.. My valuable time had lost.. Instead of compensating to me for such long 30 min delay (Truly unbelievable and shame).) uber charged from my accnt. I need compensation of 500 rs for such a worst service from uber. I a regualr customer o[censored]ber.. U can chexk that.. This was my worst exp with uber... Else i have to move legally for such a dangerous service from uber. This will definitely dangerous to ladies and girls..

Thanks
Sanoop
Mob: [protected]
[protected]@gmail.com

Driver cancelled the trip, my money was deducted from my linked paytm account, already raised 4-5 complaints from app, but no response yet, no customercare no. Available, mailed also on [protected]@uber.com but it also useless, uber user plz avoid linking your e-wallets to uber to avoid automatic deductions. Is there any one can help they charged me 96/- for the cancelled trip by the driver.

Hi,
My uber account # is [protected]. I have more than 350 rupees in my uber paytm account. When i try to book uber cab a massage occurred "please select cash mode". Why should i select cash while i have amount in my wallet.

Now i am so frustrated. I want delete my account and want to get back my money.

Uber provide worst service and there is no platform to complaint or inquiry.
I rate 0 out of 5 for uber service.

Naseem ahmed
[protected]
[protected]@gmail.com

I had taken ride on 3 nov and they have deducted money today on 28th without any information directly my from my paytm wallet without any prior information.

On 3 nov i had trip with uber rides, that from south ganesh nagar to airport.

And after trip, i got the bill of amount 600 + and same day i had paid 500 rps through paytm wallet and rest amount via cash to driver name sanjay.

I have given almost 70-80 rps extra to driver for coming on time and dropping us on time at airport.

As i can see on receipt that showing to today up toll added there but driver didn't pay any toll there. Then how can you impose those chargers which you haven't paid. This is wrong.

Trying to contact them so many times over uber application but they are not replying.

I have lot of bad experience from uber, drivers not turning up and last minute cancel the trip and put us in trouble and mental strain.
Even driver cancelled trip by not turning up will be charged to me as cancellation fee. Three times it happen to me. Nov 13th early morning pre booked trip driver not turned up and cancelled the trip. Uber charged me rs. 43. I was in heavy stress that i may miss my train and luckly i got another uber.
On 29th evening in chennai 2 times driver cancelled the trip with out turning up. Both time uber charged me rs. 30 each. All these cancellation put me in so much trouble by way of losing time, missing the train or flight, mental stress etc. Above all these they are penalised me by taking money from pre loaded wallets. After several complaints no from uber.
Same time any of these issues ola will respond and resolve it imdtly.

I had an issue with a trip and i received awful customer support. For almost a week no one responded to my complaint and when uber finally responded the representatives were rude, they refused to understand my issue or even read the complaint messages. They were all typing out the generic reply. They don't even read my response before copy pasting their generic reply.

I was not able to login to my account for which i submit a report on uber.com. They repeatedly sent me the same reply which was of no help.

I cannot understand why it is taking over 4 days for them to resolve it. I have an outstanding payment on my debit card because of which i cannot even pay with the card from another account.

The least they could do is verify my email or phone number and help me out.

Uber india charged me 874 rs for a trip which i never took. 23rd nov i have tried to book a cab but it was not successful. Later next monday morning it was asking me to pay the past due of 874 inr. Since it was early in the morning i was left with no option to pay the amount. I was shocked to see that how a driver can start the trip without my knowledge and without calling me. From the trip details i could see that the driver had gone all the way to some highway just to get the maximum trip money.

It is really a concern about the personal information. If a driver can start a trip without my knowledge, how safe it is to have our card details in there?

I have reported this to uber through app since there is no customer care number was available for the customer. It has been 14 hrs, till now no response from uber.

Mobile number used for booking [protected]

Please take this up further and get the things right.

It is reported to you that i booked uber from naraina to tilak nagar yesterday afternoon and today morning from shiv nagar jail road to naraina. I feel deeply hurt that in spite of paying full payment demanded from the driver i am receiving messages that i have not paid full payment. This is further added that i have a discount of rs 50. Instead of deducting 50 from my account 79 rupees have been deducted.
I am your regular customer for the last three to four months. If this practice is continued i am sorry to inform you that
You will very soon loose your cliental.
Hoping for early action.
Meena takhi
Show quoted text

Uber india wants to be in background and not available to customers during conflict. They want all issues to be communicated thru email. Why not a call centre and solve minor issues.
Let some one responsible talk to me. I will list the issues.
1. Dropped in a diff place
2. No option to claim offer
3. What if i don't want to pay full claim
4 why driver does not provide contact no
5. Why call centre person does not introduce himself fully

I wanted cab from mumbai chatrapati shivaji international airport to kandivali.. The uber agent showd me tentative amount of rs. 500 for the ride till mu place.. When we reached the destination driver o[censored]ber car no. My 43 bg 1276 didn't bother to show me the exact amount of bill.in spite of insisting he didn't show the bill and took an amount of rs. 740. This included airport parking /exit fee of rs. 100.. As i am using the uber airport facility for the 1st time i was not aware that parking or exit fee has to be borne by the driver.. He gave me the airport exit receipt (Imagr enclosed) and insisted i pay the same... It seems uber doesn't have ethics and wants to loot people who are not aware about theit services and charges.. The driver did not take my mobile number initially so. That the bill comes directly to me. At the destination only he asked me my mobile number and kept saying that i will get the whole details on this mobile.. I am not sure what the bill amount was. I travelled at around 3 am in the morning on 30 november 2017. I am sure uber can trace this vehicle and let me know the exact bill amount and also refund me the excess i paid by tracing the driver..

Worst service i ever seen like this before, they charged wrongly and trying to resolve the ticket without considering anything. Keep on resolving without proper details. I'm providing all the evidence but no use. They are cheating everyone, i don't know how many peoples affected like me. This cab service needs to be sealed asap. Fraud company service, very rude, not at all considering the customer worries and frustrations. Keep enjoying and busy with closing all the complaints with fake reasons. I lost money, time and peace. Worst worst company, please uninstall the app asap.

As we have hire uber taxi today morning from airport ahmedabad to paldi, taxi no.3620 name of driver nayanbhai. We booked taxi on amount of 182, the driver has taken 182 plus 85rs for parking.
As we are not responsible for parking charge so kindly refund that money to us

Regards
Vasudev manuja
[protected]
[protected]@gmail.com

I rent uber on 07 oct around 9:15 pm from t3 arrival rd, indira gandhi international airport, new delhi to mahagunpuram ghaziabad. The total distance between source and destination was approx 52 km. When i reached my home (Mahagunpurm) @ 10:27 pm i asked driver to stop the meter and in reply he told it has been stopped and you will get trip detail and bill in few minutes. As i choose payment method as paytm so i presumed it has been deducted from my paytm account.
But next day when i got receipt of my travel i got surprised the bill was rs. 1882. I immediately gone through my travel detail and found the destination was not my home it were 42a mahatma gandhi rd, block f south extension new delhi. The total distance was 93 km. As of now i am unable to use uber because as soon as i made request, uber will deduct this amount from my paytm account which is currently showing on hold. I raised this concern several times in last one month but all gone in vain. I am now really fed up with uber as its not responding to me. If i will not get resolution of this issue i will definately remove their application and advised other people to do same.

I was charged incorrect cancellation fee by uber from my paytm wallet. On complaint, they made a refund in uber credits, which are non-transferable and can only be used for uber. It compels me to ride uber again if i want my money. I requested them to make refund on the original payment method for which they are refusing without any explanation. How can anyone charge a customer in terms of real money and refund in abstract money?? Pathetic scam by uber...

Dear sir/ma'am
I have been using uber for more than a year in kochi and never did i come across any driver with a rude behaviour. The driver, mr shayar, driver of tata indica was rude and refused my ride. He complained that he was far and the fare was too low. As per my knowledge, the fare is not something that a rider determines and is the result of the algortihm that uber charges depending on the time of the day and various other factors.
I use uber for last minute rides and today, i wasn't able to ride because of this driver's attitude and incapability of delivering the service that uber promises to it's customers. The driver was rude and told me to cancel the ride from my side because he can't do it from his side.

This is the common complaints many are having with uber drivers. They always have headphones connected and on personal call most of their rides. It's highly dangerous to talk over phone while driving. Many a times they don't even follow road rules and causing trouble to public. There's no need to be on call during working hours. Pls ensure this with eveey uber driver.

Dear uber,
As per my knowlegde company is well known for providing unique and better service from the competitior, but as a new resident in south delhi as i uses your cab daily but since few day i have to face a serious issues.
The thing is that as i book cab in evening around 5 pm and call driver they simply asked only one question as where i have to go and as i said gurgaon they start behaving very much differently and almost all time try to say to cancel the ride, i asked them if you have problem you can cancel it i will book some other but they forces to cancel it from my side as by doing late late and also start to rejecting the call.
I just want to ask you one thing when i pay for the service why there is so much difference in service from same company to two different places. No one ask for cancellation when i booked for any other location so what wrong with gurgaon and if something wrong tell your driver not to accept the ride when it is of gurgaon.
In my opinion this is unethical and unprofessional business practices.
Or you are not willing to listen customer just have your own way as only how to make money.
Kindly try to look at your operations and try to communicate with with your driver partners.