Uber India Complaints & Reviews

On 9.11.2017 uber cab was booked by one madam richa for me to travel from jindal nagar (Bangalore-560073) to sub-registrar, ganga nagar, bangalore. I received message on my mobile that "the fare will be charged to richa at the end of your trip." the fare was supposed to be charged from richa's a/c by uber (Who had pytm credit with uber) and driver should not have charged, but despite showing the above msg to the driver, he did not accept it and charged rs.238/- from me also. The driver's name is ravisha, ph: [protected], vehicle no. Ka04aa 1824. The driver is from around chikabidrakkallu, jindal nagar, bangalore north, pin-560073 area. Please ask the driver to refund the amount of rs.238/-, he has illegally charged, to me. (When telephoned today (23.11.17) at 2:05 pm, first he accepted that he had taken me in his cab from jindal nagar to sub-registrar, ganga nagar, but when asked about the double taxi charge matter, he disconnected the phone saying 'may be some other driver'.

G. James
C/o. Jindal aluminium ltd.
Jindal nagar, tumkur road
Bangalore-560073

I have travelled in uber tata indica cab with driver jagadeeswara rao on 26th august 2017 at 17.22 pm from sbh colony madhavanagar, new malakpet hyderabad to rgi airport shamsabad and the total fare is rs.328.97 (As appearing in your app).

As i am unable to get the invoice / bill / receipt from your application and forward the same to my email id, i request you to arrange for providing the same through email at [protected]@gmail.com asap.
—
Regards,
Anjani kumar

Today morning (23rd nov 2017) i booked the uber pool from kharghar sector 4 by approx 8:40am. And it was showing 8 minutes away hence after 5-7 minutes i started calling the driver but his phone was switched off. Still i was trying for more 5-7 minutes but his phone was switched off. So i decided to cancel my ride as i need to reach office as soon as possible. As i cancelled my ride one message of cancellation fees of rs.47.25 poped up and i was like what the hell is this? What was my mistake? Why should i pay money?
I request uber to improve their services and please keep a close eye on their drivers.
It was the most frustrating indecent i have came across.
Name of the driver mr rasul
Maruti suzuki wagon r.

1. One of the driver lied saying that he has changed the payment method and took payment in cash while after he left i still had to pay outstanding payment using card.

2. Another incident i chose uberpool for one destination, when driver said there is too much traffic and dropped in different location; for this uber charged me fare for ubergo instead of pool.

When you report these issues to them they just send an automated hollow apology message and take no action.

Dear sir / madam
This is worst service i have been facing often.. This time i ll accept u pple r cheating the people. Today nit we travel from zamin pallavram to airport chennai booked in ur app xylo car cost around 260. But the man who collect us from 400. What non sense.. How can u r so reliable. Never expected this from u pple. Worst service cheating the people.
Regards
Rebu karthik

On my last booked trip, i was fined 42 rupees however driver himself cancelled the ride. Driver didnt call us and cancelled the trip. I got late for my office. Moreover driver rudely spoken on the phone.it appears that driver was drunked and he himself called me to do complaint of him. It was a bad experience . Personally i feel degraded. Kindly resolve my complaint.

I had ride from silk board till jp nagar in bangalore at 13:30 however it was not at all expected. The driver stopped in the middle of the destination and as i had little knowledge about jp nagar he misguided us and suggested to end tbe trip which was completely unfair. He took the uber fare as well as an extra charge of rs. 200 for dropping us at our destination.

I booked a cab from mukundapur, purbalok area today (22.11.17). The cab wb07j3852 arrived. Driver kanhayia started threatning us to do hurry and kept calling us repeatedly. As we went down, he refused to be of any help to assist us with the luggage and again threatened to leave with the car. We had to cancel as we couldn't entrust him with the responsibilty of two elderly ladies who were supposed to travel to howrah station. He left with one of the bags and we had to call the kolkata police so that he returns the bag as he was refusing to do so. When he came back to return, he again verbally abused us. We want uber to take strict action against this fellow as soon as possible as these kind of people do not ensure a safe travel at all.

Dear sir/madam,

I booked uber from gandhinagar to adani shantigram but the driver didn’t pick the phone, in fact hanging up the phone.
I saw the car crossing my location he didn’t stop. I didn’t cancel the trip for more than 1 hour and was waiting in the location for the taxi for 1 and half hour, but it didn’t happened.in fact trip got cancelled and cancellation charge was taken from me.

Name of the driver: rahemtulla.
Car number:gj18az4399
Hyundai eon.

Hope you take my complain seriously and cancel the driver from service so that he doesn’t harras other rider.

Attached is the screenshot of the travel detail. The booking was done in 7:40 pm and i was waiting there for the cab till 9:15 pm, which you can see in the screenshots.

And if you don't refund my money i will go to the consumer forum with the screen shots. And also want the driver to be fired.

Regards,
Sai[censored]l alam choudhory,
[protected]@gmail.com
[protected]

Had booked an uber. The driver called and asked to cancel the trip and refused to come. Uber charged me a cancellation fee. There is no way to waive the fees. Have been wrongfully charged previously as well and no heed is paid to any complaints or emails sent to uber. Plus uber india does not have a customer care number also. So no security for passengers in case of any wrong doings

On 21/11/2017 booked uber from andheri to nepean sea road driver yogesh [protected]. Suggested a short cut from international airport he said will call back. He did not call and after calling again was very rude and said cancel if you want to. Which i did. Second driver followed route suggested and was at destination in 7 minutes instead of 20 minutes shown earlier.
Please credit cancellation fee and train your drivers to listen to suggesstions

Hi my name is manoj. I booked uber pool. Drivers no is [protected]. I xalled him around 10 times but he cut my call. I tried to book another cab but everytime my booking went to the same cab. He didnt pich up my call and i got message from uber that if i cancel again that i will be charged a fine n all my promos will be invalid. This is so nonprofessionalism by the driver and uber. I want immediate action against the driver else i will go to consumer court. The car drivers name is md aaynuddin and the cab no is as01hc4251. The car was hyundai eon.

Hi
I booked cab to noida sector 62 to noida city center metro station. When i booked cab, it was rs 70 but chared rs 153 from my paytm. It is cheating. This company always cheats people. Why it happened? Please do needful.
It is third time. I heard same issue from my friend. Even they don't have proper customer care to communicate with people to resolve their problem.

Regards,
Sharad

Sir,
I booked a cab from sikander bag crossing to bhootnath market at around 7-00 pm on[protected]. While booking it was shown rs.49 only.
There was a traffic jam on the road, we took another route but that was also jam, so we came back to original route and total change route was only 1 km or so.
To my surprise the bill was shown rs. 245/-.
If you calculate the waiting time and ekstra km it must not be of more than rs.75/.
Please see how it has happened?
Ravi shankar

The cancellation fees charged without informing about it! The driver has cancelled it when he was on route and we were waiting for cab. The driver has not given any reason for the same! The company charged 42 rs. When we booked the next cab.. And i got no notification for it.. When i got at my place they charge cancellation fees. I asked driver to give reason he denied. He said talk to company.. I have nothing to do with it... S#ssssssssssssssssss#sssssssssssssssssssssssssssssssssssssssssssssssssssssssssss...⇄

I travelled from cyber city gurgaon to sector 41 gurgaon on 20/11/17 at 1:20 am, i left my phone in the cab, when i talked to the cab driver, he says he doesn't have my phone, i tracked my phone using track my phone on google, the location that is showing is a parking spot for car and have houses next to it, i know this because i went to the place myself. The cab driver lives in najafgarh rz colony, and the location is of between rz111 and rz 71. When i called my phone, it was ringing, after 3rd call, it got switched off. This was after i called the cab driver. Please find attached the location of my phone before it got switched off. I am sure he has my phone as the last location is of near driver's house. I don't know his house number as he didn't tell me.
Cab number - dl 1z 5353
Name - ajit dahiya singh
His number - [protected]
My phone - one plus a5000 slate grey 64gb
Imei1 : [protected]
Imei2 : [protected]

My phone number-[protected]
Name - shubham

My dad was travelling from hyderabad to delhi. He booked uber cab from igia to karol bagh.
Total amount was rs. 591.97
Once they reached the destination, money got deducted from my dad's paytm but driver said to pay rs. 591.97
My dad was not able to check his mobile phone as it was out of coverage area so paytm messages didn't came.
Unfortunately my dad paid the money in cash and aster sometime he got messages.in paytm it's showing amount deducted.

Wallet txn id :- [protected]

Uber order :- #2dd6b80a951f3b1ab0cb83e5b15bda0

I tried contacted uber through help in application but they said we can't refund.
This is not the way how users are guided. Company should see what kind of drivers they are hiring for duty. Is a new user is trying to user online services it doesn't means he has to get cheated by such drivers. When he received the total amount through paytm, he should not ask for money.

On 19th nov, i booked an uber cab and waited for my cab for 10-12 minutes then the driver called me and asked about my drop location and then suddenly he refused to continue the trip and told me to cancel. Which i refused and told him to cancel as he was the one who refused the trip. Then the deiver cleverly reached the pickup point just to show that he has reached the location and waited for 5 minutes so that in case uber cust care checks the details they will find that the driver is correct and it was my fault. And then he cancelled the trip and i was charged rs. 43. It is not about the money but the unprofessional behavior of the driver. And so i want my refund.

I have uninstalled the uber app and do not wish to use their services. However, every day i receive a variety of marketing, sales, promotional, and other messages from uber via sms text messages to my mobile phone and emails.

I have tried multiple times and exhausted all methods to get through to uber, but failed to stop this barrage of spam.

None of the following channels work:
1. Uber does not have an option in their app to stop texts/emails.
2. Uber does not have an option on their website to stop texts/emails.
3. Uber's contact form page (T. Uber.com/contact-form) does not have an option to stop texts/emails.
4. Uber does not have any customer service numbers where india customers can call and speak with a live human being. Or even leave a message.
5. Uber does not have a customer service email address listed where issues can be directed.
6. Emails to uber. [protected]@uber.com are rejected with an automated message that this address does not accept incoming emails.
7. Emails to the uber support team ([protected]@uber.com) are rejected with an automated message that this address does not accept incoming emails, and that their support team will not see such emails.
8. Even emails to their grievance officer ([protected]@uber.com) are rejected with an automated message that this address does not accept incoming emails, and that nobody in uber will see such emails.

This is unacceptable.

How does a customer get through to uber? There are no uber phone numbers to call in india. The options available on their app and website are painfully limited. So how does a customer get an issue like this resolved?

Today i had a very bad experience with the below driver.
He was very arrogant and asked me to cancel the trip in between and had to change my location to nearby location as hsr. My original request was from btm to ecospace.

I was alone and helpless and want to inform the cops because he was not ready to drop me when i asked him to stop near any bustop.
Not sure his state of mind, but very arrogant and dropped me on the middle of the hsr highway.

Could you please take necessary action on the driver. His pic has been attached

I dont see any of the listed customer care number's are working/correct, had only option to call the cops, but then managed to get out asap.