Uber India Complaints & Reviews

@uber
I was travelling with my wife and 6 months old baby and the driver after accepting the booking request and when i called him, he asked me the destination, when i mentioned santacruz that driver never came back. And i was waiting for that driver calling him continuously and he kept on disconnecting and finally he asked me to cancel the trip and when i said i won't he then cancelled the trip after making me wait for 20 mins. This happened twice, post which i had to book a cab in surge charge. I strongly opposes this unprofessional behavior of the drivers. I demand to file a complaint against these people who are making customers wait and finally cancel their booking. I was with my family else i would have went to that driver who was only at 2 mins distance and would have took him to the police. I want to talk to uber customer care executive regarding this unprofessional behavior

On raising concern uber deactivated my account number [protected]

#uberdictatorship.

Dissappointed

My name is rajesh lokhande and my mobile number is [protected]. This is regarding my trip booked on 05/11/2017 by tata vista car from ambegaon astonia royale to sangamwadi bridge by driver samadhan. It is to confirm you that driver was paid by cash rs 313.54 so i dont have any dues pending. Please remove payment pending from my app and allow me to book car.
I have already missed two booking due to this issue and went for ola then.

Pl provide me customer care phone number

I hope you will look in to this asap.

Thanks and regards
Rajesh

Hi uber support

I am writing this email to you to inform a incident happen with me. I have booked a cab from my home to gaur central mall. The cab timing for reaching to destination was shown 10 minutes so i called driver and ask to come at location. I was waiting for my cab when uber app shown that the driver is only one minutes away then i made a call to him but his phone was busy more than fifteen minutes. Driver picked my call after that i asked to him to come location he was giving excuses that he is coming. Driver was so much rude and not well mannered as i expected.

After waiting for more minutes i again called to him and ask he said he will not go and cancelled my pickup. I asked to him why he had cancelled if he don’t want to go he can inform before so that i can book some other cab. I said that i will lodge a complaint about the behavior and issue to uber. He had started to abuse me like teri behan ki *, maa ki *. He was using abusing words continuously more than a minutes he abused to me. I had replied. I paid you a lot of money as u can check my history by email id. Even then today i listen the abusing words by such kind o[censored]nprofessional drivers.

Now the question arises that why uber hired such kind o[censored]nprofessional drivers who abused to those customers who gives the business to uber. They treated the customer like they are needy peoples and driver can do anything with them. They don’t afraid form uber actions because what you people will do you will reduce their rating and one or two days they will get little bit low pickup or dropup.
Uber doesn’t concern about their customer like their safety and their respect. Why customer will hire such kind of cab from a company who don’t have the values of their customer, due to this incident you are losing your customer and their faith too.

Driver abused me take a strict action against driver and set an example on in front of driver so that they will not try to do this with customer. I lost my believe from uber and today uber lost a good customer. Driver abused me it hits my self-respect. Take a strict action against him otherwise i will lodge a complaint in consumer forum. Uber had also charged 42 rs i don’t now why may be this amount will give to driver because he abused to customer.
If you want to validate these things incase if you want proof then i had recorded the incident. Take a strict action driver and make me believe that i can trust uber. Details of driver is mentioned below:-

Name : rohit
Mobile no : [protected]
Vehicle :maruti suzuki ritz
Timing :07:22 pm

As i irshad kc booked through a mobile number [protected] on 19/11/17 6.0clock from karukapilly to ernakulam south jn railway station, as usual uber driver mr. Ansar with phone number[protected]
When i reached the road within seconds his cab was not there so i tried to contact him, he didn't took the phone. And i tried to hire uber 2nd time this time also i got his car by uber he didn't come 2nd time so i canceled because my time is wasting and my train time is 6:45 from source i lost all the way to reach railway station by time so after i once again called him he give me lots of abuses and threats that he wil beat me and he wil come to my home as a gunda style and my loss is very huge as i lost my train and lost my self respect because of that gunda driver, please take a necessary action against him
Thank u

I am really fed up of explaining the situation to uber support. Pls go through the below 3 points

1. See the attached email confirmation from uber customer care person (Joel) confirming a refund for the trip (Rs 1, 024)

2. Even after multiple followups after the confirmation from uber, uber customer care couldn't give me an eta for the refund and promised me to solve the issue asap. Now i do not understand them replying me my trip is old and they are not able to resolve the issue even after promising the refund and with multiple followups from my end.

3. The driver has confirmed that he has settled the issue with uber and returned the money to uber, so actually uber has taken duplicate payments from the customer and even after promising for the refund, they are cheating customers.

This is not about the money now but it is really about cheating the customer after promising for the refund as well as threatening mentioning uber will not be able to continue with the request when it is their fault not giving me an eta for refund even with multiple followups.

I am not sure i[censored]ber has any escalation point which really look into these matters.

Dear sir,

I am using uber taxi service for my travelling purpose. Today's my travelling experience was something amazing. I will explain, i booked and uber pool service, at the time of booking charges displayed india rs.43/- for my destination which selected on booking time. On the way of travelling uber is getting another customer booking, they are picking and dropping customers.
When i reached my destination driver is asking fair for india rs.73/-, unfortunately i paid that extra amount and the driver told me to make a complaint against uber you will get back extra amount which charged extra.

I need my extra amount and your service unnecessary waste my time for your other customers pickup.

Please revert.

I have been a victim of fraud and abuse by this driver kailash on 17 nov 2017. He came to receive me at jaipur railway station with the sedan. I was accompanied by my wife and two toddlers had two language with me. He came during the rush hour and asked me for 20 rs extra per language. I was astonished at the audacity of the driver. I refused the ride. Later to redeem the situation and to pacify my family i had to shift them to adjoining restaurant. Later i booked another cab after a lag of 40 minutes. To my utter surprise i discovered a rs. 36.75 rs cancellation charges has been levied on me even when driver cancelled the ride. Which i paid along with my next bill. This is a blatant abuse o[censored]ber new policy. Kindly make swift move to check such miscreants and clean your system.

I would be always skeptical of the security of my loved ones due to such experience.

Amit khandelwal
Jaipur

Today morning at 8.00 am i hired uber go vehicle driven by sri. Chandru. From brigade metropolis, mahadevapura, bangalore at 08.20 am he dropped me at the destination vydehi hospital, whitefield bangalore at.0.8.33 am and i paid rs.110/- against a demand of rs.107.10. I am surprised to find their mail informing "your driver reported that you didn’t pay the full amount. ₹ 107.18 will be due on your next trip"

I contacted the/driver sri. Cbandru and he confirmed receipt of the amount. Kindly note theirr statement is is not based on facts and is malicious. Please take necessary steps to make corrections in their records and confirm.

Regards

Yatheendradas

Yesterday i travelled from brigade road to j p nagar 8th phase through uber pool. When i reached my house i dint have internet and even the driver told that his net was not working. So he told me to pay rs. 70.00. I payed rs.70.00 and got down.
But now my uber is asking to pay rs. 70.00 to the next trip. This is very unfair.
Please sort out this issue and refund my money as early as possible.
Thanks
Manjula
[protected].

I don't understand why am i supposed to pay any credit. I know the day it registered in my account and that was because your driver didn't pick me up and cancelled my ride while it was my university examination day.
And after that when i used uber for another ride, of course i was suppose to pay the credit amount too, and yes i did, even though the fare for my ride was showing near zero inr.
Still why is there a credit that i've already paid!
And also i receive promo code sms but can't ever use it, ever!!

On november 10, 2017 i travelled by a taxi driven by one mr. Gautam kamble from motilal nagar ii, goregaon west to my residence at dosti acres. At the time of booking my ride i was informed that the fare will be rs.371. I therefore booked the taxi. On arriving at the destination mr. Gautam's mobile showed that the amount payable was rs.516.77. I showed him the fare for the trip shown by you was only rs.371. He could not explain why the amount payable by me was shown at rs.516.77. Mr. Gautam then contacted your office and spoke to someone. That person went on telling mr. Gautam that he must collect rs. 516.77 from me. That person from your office, whose tone of speaking was unnecessarily authoritative, said to me also that i must pay rs.516.77 and gave me the break up of the amount which i could not understand clearly. I said i am not interested in the break up. What i want to know is why are you insisting that i must pay rs.516.77 when your own system had shown that the fare for the trip will be rs.371 only. The gentleman from your office could not give me any reason for the difference in the amounts and went on repeatedly saying the same thing which he had said here, that is i must pay rs.516.77. Finally i got tired of talking to him. I genuinely felt unhappy with uber and sorry to say, thought that some attempt was being made to cheat me by overcharging without giving any justification for the difference in the amount quoted at the beginning of the trip and at the end of the trip. I therefore paid mr. Gautam rs.371/- as per the fare initially quoted by you.
Even now i have not understood why you are saying that i owe you rs.145.77. You have stated that this is a "balance due" i do not remember having travelled in the past leaving a balance of rs.145.77 unpaid. Then how are you claiming it as balance due?
I think there is some mistake. I request you to rectify your records and withdraw this claim of rs.145.77 which i believe is not at all payable by me.

Thanks,
B s pandit.

Dear uber,

This was a worst experience i had with an uber. Im never ever going to use uber. I booked an uber and he told he will come after a drop and he didn't pick my call after that. Then after some 35 min it was directed to some other driver and even he didnt pick the call and he didn't come for 30 min, exactly waited for almost 1 hr. A worst experience. Lost my bus which was booked for 700rs just because o[censored]ber. Lost 700rs. Worst and worst experience.

At 11:15pm my uber ride picked me up from sakinaka sj studios, and was supposed to drop me off to pali market in bandra west. Both locations showed up correctly on my uber app which was opened while getting into the cab. The driver then began the trip following the directions from his phone but took a couple of wrong turns only to be circling around the same area in ghatkopar for 30minutes. Finally i got fed up and told him to take me back to the pickup location so that i could direct him properly. He started to get angry with me and yelled at me. He accused me of wasting his time and stopped the cab in the middle of nowhere forcing me to get out and refusing to take me to either the pick up or drop off location. He insisted that i was too busy on the phone to care and insisted that i pay him for this wild goose chase. I had no choice but to pay him the money. So far i have tried calling your so called costumer care to lodge a complaint but all uber off late seems to be good for is a wild goose chase. Absolutely no refund or email or even phone call from the costumer care. Thanks for nothing uber.

My uber driver was first of all late and he was told to be on time as i had to board tge train. Firstlt he told me that he’ll be there by 10 minuted and then after calling him for another fifteen twenty minuted he stopped picking up the phone and was canceled the call everytime i called and thereafter my uncle booked local cab service and therefore he took 500 bugs and dropped us at the station, but it was too late. So i lost more then 2000 rs and my whole day was wasted because of that # driver. Uber give me compensation or i’ll book a case in consumer court

Uber was hired by me on 28th october night @ 23.51 from indira gandhi int airport terminal - t3 - up to (Destination) - sispal vihar, sector -49, sohna road, gurgaon (Haryana) - distance 25 km - fare confirmed rs 247 (Two hundreds forty seven only).- annex - 2 (A) & 2 (B)
Dropping time at above destination - appox - 0.51 hrs (Cab entry at destination recorded in cctv in security record at society)
Person driving cab did not reveal his name but mentioned owner name to the awho society security
The shocking bill amount for this trip shown in my a/c rs 1618.47 (Out standing)- annex - 1
The details given in the bill - annex -3 (A) - 3 (B)
Total distance - 442.66 km
Starting time - 12 am (28 oct)
Closing time - 11.59 pm (29 oct)
The route shows the cab driver has crossed toll on jaipur route and intentionally did not closed the trip after dropping me at 0.51hrs
In addition to support of my point, please note that on 29th oct myself was traveling from delhi - dehradun - flt boarded @ 5.50 am - refer annex - 4 (A)
The details of the cab booked by me for delhi air port terminal 1d on 29th oct @ 3.47 am - refer annex - 4 (B)
It seems that it is a clear case of cheating by driver to the customer and company too... And is highly offensive act
I hope that sufficient proof / docs have been placed to you for detailed investigations at your end and satisfaction, basis that the bill must be cancelled immediately and confirm asap
Mail sent @ help. Uber.com several times but they are not responding.. They do not entertain calls for such complaints. They have set faq to fill.. Not bothered to even acknowledge the mails.. I am completely lost where to lodge the complaint

Dear sir,

16/11/17 at 11.05pm i have book the cab from kengeri to anjanagar

When i was book the cab in uberpool the price was 99.15 rs
But when i reached my destination the price was shown 143 rs.
When driver reached to arrival place he started the trip. I don't know how it is happen
Hope uber resolve the issue soon

Regards,
Manoj d s

Trip details:
Cab number: hr 45b 5746
From: near garden of five senses, saket delhi
To: asf insignia, gurgaon.
Via: mandi road.
Phone number: [protected]
Email id: [protected]@gmail.com

Narration:
Today, i booked a cab from [protected] for the same route of hr number plate, after i arrived at early morning at 06:00 and boarded the cab, driver denied the duty that he won't be able to go-to the place due to xyz reason (Uber you might know it).
I was again pissed off, and cancelled (Deduction initiated and paid) the ride as per his suggestion (Else he was okay to park car for 5 min on awaiting rider then cancel it). So to avoid such situations i took photo of the cab thereafter he said "whatever you have to do, do it", i said "jo tmhe sahi laga tmne wo kiya aur ab jo mujhe sahi lag raha hai wo mai kar raha hu"

Request:
Need action against the driver.

The incident happened in pune, near amanora mall. On hadapsar bridge, the uber cab, mh12 nx 3510, on overtaking, hit my bike from behind, throwing me a bit off balance and continued moving forward.

On catching on with him and asking about the same, he threatened me indirectly about hitting from the front next time rather than from the back.

The incident happened at around 930-940 with 4 passengers inside the car.

Today at 4.10 AM at paldi area, Ahmedabad I requested for Uber and after 5 mins I received a call from Driver Gaurang who insisted to tell the destination, I refused to tell him. Than after few minutes he (Gaurang) appeared and asking for the destination on my refusal to disclose until I ride for the journey than he (Gaurang) locked the door and didn’t open the door. And rudely talking and asking for destination than again I refused after which he told me that I got the customer from Ola so I am going and will not cancel the trip so as Customer I have to cancel the trip and bare the minimum charges. Than I have to wait for some more minutes and I took local Rickshaw who is a real gentleman. Uber don’t allow to give negative rating to such drivers. I really lost my trust from Uber as they are not ready to accept the fault of their driver and show fake ratings of their Driver.

When i requested uber service in prabhadevi in mumbai on 15th nov 17 evening for going home. He said that he will not come to drop at my location as he dont want to. As this service was cancelled by uber driver it was not recorded on trip list to send his complaint. I insisted that it is urgent to reach home but he said that he has other business as well and he will not get time if he drop me at my location in thane. Even he said that even his home is away from thane.

This slacker even have other tourist vehicle services. Please avoid taking his service. His name is zahir (Contact - [protected]). Uber india responsibilitity is to blacklist him permanently.

I'm not against uber as some of their drivers are well trained adn friendly. But primarily their policy of grevience procedure and selecting driver in india is not at all customer friendly. Otherwise after united kingdom, indian govt. Will stop service