Uber India Complaints & Reviews

I have booked a uber today at 1.18am [tuesday ] taxi no. Mh14 3480 bapurao he came to destination to collect my mother who have facture in one leg and ask her to cross the road which is very busy as even i cannot cross the road. I have requested several times to turn and reach other end evry time i get answer ask your mother to cross the road. And for this type of service your are chargeing waiting charge from such old age person who is injuired? Mahesh bonde m:[protected]

Dear uber team,

Sub : cancellation charges / outstanding amount showing in my account due to which i can book uber

This is to inform you that i am a frequent traveller with uber services and also very often, i do refer / book your services for my friends and relatives.

Though i am very happy and satisfied with your services but from last few occasions i am experiencing that the services are deteriorating from the standards set by uber.

I would like to bring to your notice that it had happened couple of times when i had booked a service and the chauffeur had denied giving his service for reasons best known to him, but the shocking thing is uber charges me a cancellation fee with no fault of mine. Now, every time i login to book a new service, it keeps prompting me for some previous cancellation charges, which i am not even eligible to pay.

On 10th may, 2017 i booked uber from my mobile aap at around 7.30pm, on my phone it was showing it will take 5minutes to come, later it got changed to 7mintues, after sometime to my surprise i got a call from driver stating he can’t come, so i have to cancel my booking.in five minutes time again i got a call from one of the driver saying he at sahar airport and will take more than 15minutes.

It wasn’t my mistake still i was penalized for cancellation charges and due to which i cant go ahead and book my rides which is not fare. I am well-known builder from mumbai and i can go up to consumer court or file a suit against you guys. I have in house lawyer team who can do all this for me.in past, i had even communicated my grievances couple of times but there was no revert from you.

I had a high belief and expectation in uber so much that i had stopped using ola. But after getting so poor services, i am switching back to ola. You will be missing a very good customer, make a note of it.

Please find below my registered name and number for your consideration to waive the cancellation charges / refund the cancellation charges. I would also like to request uber to ensure that such occurrence does not happen again with your regular clients.

Registered name – pravin doshi

I ranjana vaidya would like to submit two incidences happened with your services

On diwali first day i. E. 18.10.17 – uber taxi was booked from dahisar e, new ashish to thane, oswal park. The concerned driver did not bother to call us on arrival. It was showing 1 minute as per gps. When we called up he started arguing that he is waiting for more than 5 minutes.

When we could not find him at the location we again called him up and waited for him at the corner. He came but he could not take us because by the time he cancelled the trip on his own on our cost. So we had to book again but we had to pay rs 47/- extra as fine without our fault.

Same thing happened on 9.11.17 – uber taxi was booked from thane oswal park to fortis hospital vashi. As usual on arrival driver did not call. I was waiting on the road and wasted my 15 minutes to locate him. Then before i could enter he asked me whether i know the location where we were to go. So i asked him why you don’t have gps since i was not aware the route.

He said he doesn’t know since he is new. So i asked him why you accepted the booking. And then since i was already late i asked him to cancel the ride and i booked ola auto and rushed.

Now further when i want to book new ride it is showing that i have to pay rs.47/- extra then only i will be able to book.

In both the cases you will appreciate it was sheer fault of drivers for which customer has to pay.

View above, if you take corrective measures then only i will be able to continue your service or else i will have to go for ola etc.

Dear sir,

I am a daily uber rider and using uber since 2015. I have good experience in terms of travel with uber.in the last few months the fares are exceptionally high for short distances and no promo codes are given.

Request you to kindly look into it specially for increase fares, which is higher than expected.

Rgds
Arti sharma
[protected]@gmail.com

I have an complaint against mh-12 nx 7795 was driving rash. I was left side of road at kalyani nagar, pune and he came from back and while overtaking me he did not keep safe distance in fact he was on millimeter distance and i lost my bike balance his car mirror slash to my hand. And inside uber customer also notice the same and he turn back and saw me.

I ordered an uber car to take me to my hotel. The driver took me to the wrong location, even though multiple times i told him he was going to the wrong location and showed him the correct location on my cell phone map. After arriving at an unsafe location for me to get out, he told me it would be an extra 1200 rupees in cash to take me to the correct location. He appeared to have an accomplice at the location where we stopped, who further supported the need to pay extra in cash. To add to this, during the trip he backed into a motorcycle rider during a traffic jam.
Requested action: this driver is unsafe, non-professional, and brings dishonor to uber. He should be fired.

Trip date[protected].
Drive name. Ajit
[protected]

I booked an uber pool at 5:50 pm. The expected travel time showed 10 mins and the driver was supposed to reach by 6:05. But when i called the driver. He was unwilling to come and said he is near talkatora stadium. He liked to me. His location was showing shankar road only and he was at just 600 m far from my location. But he befooled me that he will take time to come. Actually his car was at the same location just passing the time. He also refused to come and misbehaved with me. I want a strict action against this man. Worst driver ever

Trip date: 9th nov 2017
Driver: ganesh

I was charged for toll fare but driver didn't pay this fare. I have paid the fare by cash. Most of the driver didn't agree to pay and claim it's not included in receipt. But actually at the end of the trip it was added.

When reported for refund, they responded back like "cash exchanged outside the uber system cannot be recorded and we would not be able to account for it and make adjustments to the trip fare. For your future trips, whenever you're requesting an uber be sure to check the payment method you're using so that you don't end up paying twice for the same trip."

There must be exception process kept in any system to manage this kind of situation. I had similar situation reported earlier and got the uber credit but now they had denied to process refund.

I don't know why they included the toll fare and made complicated process. Really frustrated due to double payment for toll. Obviously they lost one regular customer.

When i book the cab today morning had a worse experience, i got driver number and when i called he was using bad words and going worst. So disconnected the call and cancelled the trip. Complaint has been raised with uber against the incident. But now uber is saying we need a trip reference without which it cannot be proceed. Not sure what is tracking mechanism they are using and how did they guarantee passenger life.. It's very pathetic.

I don't suggest uber anymore..

Dear team,

My name is prabhakar

It s not work my uber account properly first i can request the uber every thing will come ex (Amount, pick point, drop location) when i press the confirm request it will showing error unable to process please contct uber. Help.com still i am not using this app please solve my problem.

Please do the needful

Regards,
Prabhakar. R

Hello team,

I had booked uber at 11:00 pm on 12 nov 17 at bangalore and got the pathetic service ever.

I am a lady and when i called him for the first time, i was told by the driver (Sagar : ka 42 a 6447) that he has no diesel and wanted me to cancel the trip, as he cant do it. I told him that i am ok to wait for 10 to 15 mins if required however every time i called him he kept delaying. Later he started to move away from my pick up point asking me to cancel.
Is this really the drivers you hire who dosent care about woman security?
Are you guys not bothered about woman security? I cant believe the fact that you hire drivers who dont care about woman and safety
I am frustrated with the service. You can see my record and this is the first time i am complaining because of such a driver.
I want you to tell me what actions you took against such a careless person?
Tell me what you would do for the helpless situation that i went through?
What would you do to ensure that i do not go through this situation again?

Today (13th november) booked a uber pool..

Driver name narendran
Car no : tn09by4113

As i was getting into car, i found driver behavior not satisfactory, so wanted to get down. & cancel uber pool.. But driver started the car without my approval & refused to stop until i paid full rs 79.. To driver..

This behavior of driver is nothing but rowdyism by driver..

Lodging a police complaint against driver & legal action against uber..

Regards
Suresh

Today i booked a taxi for airport neither your driver picked the phone nor moved his vehicle, it was shown his vehicle was static and not moving towards me in mehrauli, after four five attempts cancelled my booking very bad experience, earlier it never happened with uber first time very bad taste resulting i would have missed my flight. Pl. Lookinto it and revert.

Regards
Dr j d bakshi
Mehrauli
New delhi

Hi there,

Since i am getting promo codes every month but whenever i am trying to give right promo codes even though it shows as "promotion code is not valid".
Promo codes:
For the month of nov; novflat50 and
For the month of oct; blrnov75.
What is the use of sending promo codes to the customer as you people are making us fool and cheat with the customer.
Since i have also attached the screen shot of the error. Please have check and the need full asap.

Hence i need to take another step to rectify the issue.

Thank you.
Priya

I have booked cab from pune railway station to kokane chowk, pune. While booking amount was showing rs. 241.

And after starting visit, cab gps navigation was showing wrong and same i told the driver also that route from where you are going is longest then driver was told me that this is way which is showing in my gps. And also there was one toll also where they were charged some amount.

And after my visit was completed, the bill was showing approx. Rs.283 and same i have paid.

Really this is ridiculous that i had to paid more than expected which was very worst

Could you please take strict action on uber.

Hi
I took a ride from malviya nagar to hotel leela chanakyapuri and after the ride was over i made the cash payment of 90 rupees which was the due about to driver named rahul on 7th of november 2017 in the car hyundai xcent
But on the new booking the app is demanding for the payment which i have already paid as mentioned above.
Being a regular user of the uber app i feel i am being harressed.
This is not the first time i am not satisfied with the services provided by the uber.
I request you to please look into the matter and resolve the issue
Thanks

Uber is cheating customer in a big way.
Please be careful before using it, because your bill of 129 can become 341 or more very easily.

I had taken a ride in delhi where the amount was showing 129 (Please see the attachment), but when my trip got completed, driver showed my a bill of rs 341 in his mobile. I was astonished to see that but as i was already late i didn't argue with the driver and paid him, thinking i would complain it to uber as i had all the proofs.

But when i did, it was told to me this had happened due to gps error in drivers mobile (Please see the attachment of that also) and they cannot do anything in that.
I argued with uber, telling them how often i use their service and it was entirely their fault but they didnt consider any my request and kept on saying the same thing again and again.

This attitude of theirs has brought me to this platform.
Please consider twice before using uber. As they are money making machine by cheating their customers.

Thanks
Abhishek soman

Today at around 9.11am i have booked the uber but i was shocked with the behaviour of the driver. He has refused to give the service. When i have given the call to him for pick up with the location he has not informed me that he was ride it will take time. Later on has informed me the same. I am totally disappointed with this. Plz improve your services. Other the image o[censored]ber will be down.
Thanks
Indrani borah
[protected]

I had booked a non cash trip for my female friend at night 10:30 pm. When the ride got over the driver forced her to give him cash. The amount also got deducted from paytm account. I have tried contacting the support several times but they are again and again copying and pasting the same standard reply and blaming me for paying cash to the driver. Now they have stopped replying to me on the help section in the app. Please look into this matter. I have done some research in twitter and it seems that many customers are facing the same issue. I think this is some sort of scam being run by this company.

Uber is doing bluff to customer.
I have took the cab today it's showing amount 238. But at drivers app it's showing 281. When i have contacted to uber customer care they have confirmed the extra amount i have cancelled the ride few months back. That ride was cancelled by uber driver only. If driver cancelled the trip why should i pay the amount.

When i have contacted care they told me it's too old trip so we can not make any adjustments. But it's 2 months old trip. But at the same time they can the take the 2 months money from customer. But when it comes for refund they can not refund/adjustment the same amount.

It better to use ola instead of the uber.

Thanks,
Vivek